Honda Cars India Complaints & Reviews

Hi,
I have Hero Honda Splender+ which i purchased from Prakash Motors, Bangalore.
As i feel that getting service done from hero honda service center is better than getting it done
from some private service stations.
But i have experienced problem always related to time and the quality of service.

6 months back i complaint to the person named Ravindra (which is manager )regarding the time taken more then the
promised one. Because they took 2 extra hours then the promised one. But he answered that its ok, 1-2 hours
deviation in the promised time is fine.

Today, i called to service center at 5.00 PM and they asked that it will take another 1/2 an hour and i can come at
5.:30, but till 6:45 my bike was not ready. Even i was pushing them to do the service.

And the biggest problem was that they did not wash it before the service and were claiming that its already done.
When i confimed with the technician he checked and told that washing is not done.
Without washing they were ready to give delivery of my bike.
I complaint it to the supervisior of the service ( Suresh and Srinivas) but i got all the silly reasons.
I even checked with Ravindra(who i think is the manager of the Prakash Motors) and his answer was also
not satisfactory.
Something need to be done urgently and their process needs a checklist before delivery a vehichle.

Another important thing that customer take hell lot of pain to come to the service center for the service
and they are required to wait for 1 - 2 hours even after the confirmation.

--
Regards,
Deepak Singhvi
Bangalore
[protected]

SIR, REPEATEDLY I AM COMPLAINING BECAUSE OF THE FOLLWING MATTER


MY SELF AMARENDRA HARICHANDAN THE OWNER OF A HONDA SHINE BIKE.THE MATTER IS THAT THE BIKE IS HAVING NO. OF PROBLEMS .IF THESE PROBLEMS WILL ARISE WITHIN ONE YEAR, IN FACT HAD ARISED WITHIN ONE MONTH THEN YOU TELL ME WHAT WILL BE THE LONGIVITY OF THIS BIKE AND WHAT ABOUT COSTMER’S SATISFACTION AND WHAT ABOUT THE VALUE OF MY MONEY THAT I HAVE SPENT FOR PURCHASING THIS BIKE.WHEN (IN 2ND SERVICE) I COMPLAINED THE PROBLEM THAT HAD ARISED DURING THAT PERIOD, THEY JUST COLOURED THAT(PROBLEM WAS CHAINCOVER &FEW PATCHES OF CHASIS GOT RUSTED) PORTION AND AFTER A FEW MONTH LATER I FIND SAME PROBLEM. SIR U TELL ME I[censored] R THE OWNER OF THIS BIKE THEN WHAT WOULD BE YOUR REACTION AFTER THIS CURRENT SOLUTION. AGAIN THEY ARE SAYING ME TO BRING MY BIKE TO THE SHOWROOM SO THAT THEY WILL COLOUR THE ROSTED PATCH OF CHASIS. IF THIS IS THE SOLUTION THEN NO NEED FOR COMPLAIN.BECAUSE I CAN DO THIS IN MY HOME. SO WHY I AM REPEATEDLY GOING TO SHOWROOM EXPENDING LOTS OF MONEY & IF YOU MANAGE PROBLEMS IN THIS WAY THEN THINK WHAT WILL BE THE REACTION & IMPRESSION OF THE COSTMER FOR YOUR COMPANY.
ANOTHER THING IS THAT IF THERE IS ANY GUARRANTY FOR COLOURED PARTS THAT WILL NOT BE RUSTED IN FUTURE SHORTLY.AGAIN IF WITHIN ONE YEAR YOU’ R NOT OFFERING PROPER SOLUTION THEN AFTER A FEW MONTH WE BECOME UNKNOWN FOR U.SO PLEASE CHANGE THE RUSTED PART WITHOUT COLOURING IT.


SO NECESSARY ACTION MAY BE TAKEN AS SOON AS TO SATISFY THE CUSTOMERS AND TO FAITH ON YOU. REMAINED WITH YOUR QUICK RESPONSE THROUGH MAIL.

THANKING YOU

YOURS SINCERELY
AMARENDRA HARICHANDAN

FOR UR INFORMATION-
THE AREA DEALER CODE-OR010002(GUGUNANI MOTORS, PURI-CUTTACK ROAD, BBSR)

i pranshu garg want to complain obout rithala service station i have given my activa to them for service and reaparing and they broke my rear view mirror and said lie that it was like this only but when enquired it was to be that they have replaced and the mechenic even confess but i did not get the replacement of the mirror and the service even was too poor that my activa is not working properly and i have told that my activa is giving very low average so they said filter would be replace but after replacement of air filter even my aciva insteed of giving more millage have became less drastically and i want urgent solution for further contact undersigned
pranshu garg
[owner of activa]
[protected]

I have purchased my bike(Herohonda Glamour) in Jan 20 from TARUN MOTERS, Bangalore located at Rammurty Nagar. It came with Sports wheel instade of normal cast wheel.
But now due to inproper fitting my rear wheel is creating sound. When i chaecked i found something broken inside Berak pannel. For that i need to change whole wheel. So mechanic from tarun moters told me that i should change both the wheel.
But thay asked me to pay for that.
After discussion with MD, Tarun Moters thay agree to change that without paying.
But from last 2 week are keep on draging me by saying that parts are not available.
Can some one help me how to complain to Herohonda regarding this.

Dear viewers i brought a honda activa from citi honda lingarajapuram hrbr layout bangalore but i am repenting why i brought it they tell you free service but when you take it to them they charge you money for oil and extra lubrication for smooth running but these fraudsters they cheat u like hell please after the service please open the oil cap and please check weather they is oil inside or not before leaving and please do not buy any extra Assoceries like seat cover or crash guard because it is much cheeper in the market they sell it very costly inside the show room i had given it for free service twice once at hrbr layout and once at lingarajpuram bangalore but these people they never did not do any thing except washing the veichle my went under a toss in two months thanks to my mechinic whom i showed and when he open the oil cap and saw i was shocked to see no oil inside atall and when he drained the oil and saw it was fully black if i had left it for more time my veichle would have ceased so please i request you to please take legal action against the service centre people and please check before leaving and another advice is please do not go to the hond activa autharised service station for free service instead please go to any mechinic he will do a better job then they people

Respected sir,

I bought my Hero Honda Passion Plus motorcycle on 21 august 2008 engine no 07D08M44297 and chassis no 07D09C33864 from Byke Point an ARD of Mark Motors, Near Railway Gate, Perinthalmanna, Kerala. 5 Free services where completed after the third service i came to notice a whistling sound from the engine so i took my bike to the authorized service center they checked it and said its not a big problem the sound is from the fuel re-burning tube but am not getting the sound always. Now 5 free services where completed but still am getting the same sound from the engine so please give the necessary solution for this.

Hi,

I have given my bike for servicing at BHANU Automobiles authorized dealer, Kukatpally, Hyderabad. It is very poor service. I decided myself not to give bike for servicing at BHANU. and they charged Rs.40 for Kirosine for washing and some other charges. Before giving serviceing my bike was very good, after service some sounds are coming from engine, i asked for that, no body replaid with proper answer. so to whom i have to ask...

Please take serious action otherwise no body will trust the authorized dealars.

thanks
chandra

I have purchased honda Activa on[protected]. From the next week onwards the scooter is not starting on battery regularly. I used to start it by kicking. Thereafter it will start on battery. While keeping the vehicle idle for more than 3 hours again it will not start on self. Now two free service is over, In each service I have pointed out the complaint but not ractified it. Is it a battery problem?

i am bajaj customer from last ten yrs now i have changed the product and i purchased hero honda hunk on[protected]cash)from R.K automobile shahdara delhi.
The service which i got from rk automobile was very bad, i reached there at 1pm & they delivered me the bike on 6:30 pm
now i am facing average & pick up problem from the day one & some ratling noise is coming from front side.


please look into this matter & i hope to get resolve my problem as earliest as possible.

thanks & regards
govind singh rawat
mob [protected]

I would like to bring your attention to some bitter experiences I met with your dealer EVM (Honda) Automobiles, S.A.Road, Vyttila, Ernakulam, Kerala State.
It says “Customer is the King”; in these days customers are treated as not kings but emperors. But at the dealer EVM (Honda) Automobiles, S.A.Road, Vyttila, Ernakulam the customer may simply feel he is just an unwanted creature and at their mercy!
On 02.09.2008...

Dear Sir,

I wish to draw your kind attn. that I have purchase 02 Activa scooters for my children, one in april, 07 and another in July'08. The New one is having problem in it's front portion and it shakes while driving. I have contacted three time to your authorised dealer at Gwalior M/s A.S. Motors, every time they said that the problem has been rectified but it was not so. In fact, today i.e. on 02.09.08 I have again given them the vehicle to rectify the same problem.

It is my humble request to look in to the matter and instruct your authrised dealer to replace the defected part if any, and rectify the problem.

If the similar problem arises again, I will have no choice but to scrap your product, since it dangerous to drive.

Awaiting for your prompt action in the matter.

Thanks & regards
P. Jha
Cell.;[protected]
Gwalior(M.P.)

I am a customer of Honda Two wheeler- Honda Shine. I bought my motorcycle in Feb 2008. The performance of my bike is very pathetic. Till date, it have not shown a mileage of 40 KMPL. I am riding this bike in Chennai city, normally with out any pillion rider. I already had another bike, which was showing good mileage (So, I believe there is nothing wrong in my driving). Usage of my bike is also nominal.

I ride an average of 12KMs per day. Odometer reads around 2500 Kms till now. I have completed 3 free services. All the time I am getting the advice that, mileage will be better after next service. I cannot believe this any more. Please advice me to solve this problem. Contact me for any more information.

I BOUGHT A NEW HERO HONDA KARIZMA FROM FORT POINT MAHIM ON 23RD FEBRUARY 2008. WHEN I GOT THE DELIVERY OF THE BIKE THEY TOLD ME THAT THE SERIVE MANUAL IS NOT AVAILABLE AND THEY PROMISED THAT THEY WE COURIER IT TO ME. TODAY AFTER 6 MONTHS THERE IS A PROBLEM IN THE SILENCER AND I AM NOT ABLE TO CLAIM THE WARRANTY. I CALLED THE CONCERNED PERSON IN FORT POINT AND SINCE LAST WEEK HE HAS PROMISED ME THAT HE WILL COURIER THE SERVICE MANUAL TO ME AND HELP ME GET THE WARRANTY CLAIMED BUT I HAVENT HEARD FROM HIM. I AM VERY ANNOYED BY THE SERVICE PROVIDED BECAUSE AT THE TIME OF SALE THAT PERSON HAD COME TO MY HOUSE AND TAKEN THE DOWN PAYMENT FOR THE BIKE AND TODAY WHEN I AM FACING PROBLEMS I AM HELP LESS.

i am from guntur, ap. my bike num ap7ar2789 karizma. i have problem with my bike. i.e disk break problem, front dom problem, self problem, from so many days. recently i have visited(14/7/2008)annapurna workshop, opp ntr busstand in guntur andhrapradesh. i am consulting mr krishna babu work shop manager to discuss above problems but he is not responding properly for my problem & moreover he shouted on me i.e don't come to my workshop once again& he told don't argue with me. my service jobcard no is 32819 & my ph no [protected]. i mentally facing somany problems with my bike.so plz kindly slove my problem.

thank you.

Hi

I have booked for an Honda Activa from EVM neramankara Trivandrum. After waiting for 50 days i didnt get my vehicle. When i am contacting them they are giving some stupid reasons like there is labour prolem in honda and the production is reduced, They are not getting the vehicles like that.

Even they are telling if i book Aviator i wll get in a weeks time.
Are they trying to promote Aviator now than Activa..??

Dear Sir,
I have purchased my Honda Shine Last Year 31 of December 06, and I like Honda Shine there is no problems in my bicke. And also my circle i advised his go for honda through reffrence 4 bycke purchased. but your service man machanic and office staff not behaviour good and also their activity is also they are not intrested to sale a bycke. Through your good qualitybycke is going on. very well. but I think i[censored] will change your dealer after that this profit will be double. here dealer name is (KHOSLA HONDA).

I have a problem with my Honda unicorn the bike. The bike starts but the moment I accelerate the engine stops. In the rainy season, this gets worst. Some time during travel if I change the gears the moment I leave the clutch the engine stops and jump-starts. The service center does not seem to have an answer to the problem.
I have tried changing the spark plug, cleaning the tank, cleaning the carburetor, changing the diaphragm in the carburetor. Engine de-carb. Nothing seams to work. The worst thing is the problem is not consistent. Does not happen all the time, which makes me look like a fool at the service center.

Can any one advice.

Dear Sir,

I bought a Honda Activa scooter from M/s VD Honda, Dwarka, New Delhi last Jan'2008 and until now the scooter was very smooth. I enjoyed my ride always.

However, when I went for 4th servie, I had already crossed the mileage by 1000 Kms. and hence the dealer, M/s Ganpati Automobiles, Gurgaon said he will do the 5th service. I was okay with it. After the service, the vehicle is giving strange noise...

I have purchsed a brand new honda unicorn from Mumbai on[protected] and 1st free service was done at Omsai autoworld malad dated 13/03/07, km used 975.The 2nd free service on 16/05/07, km used 3667.from same service center.The 3rd free service on 23/08/07 has done from same service center at 7231km.But before 4th free service i have some job at kerala thats why i keep bike my building at mumbai. but i wants to stay couple of months in kerala so i got this bike to kerala via train and gave for the 4th free service at ''Thrissur'' (district) dealer johns honda thrissur.But they told me that ''4th free service date was experied and if you want we will do 5th free service''.So I gave the bike when km was 14160.They serviced and gave me bike on the same day evening.But when i ride the bike just one kilometer some ''grrrgrr'' noice came from the engine. i returned to the service center and shown the technician.He told me this noice is ok.Then i again take bike from there and i wants to go 40 km from thrissur.When i traveled further sound started increasing then i called the service center.They told me to take the vehicle home by riding it slowly and bring it tommorow morning as there center was about to close.Next day the bike was not at all starting so i hav to take that bike with the help of a tempo to john's honda service center.They started tell in me that why did i ride the bike without oil in it...??...that was truely a irritating question i have to face..they even told me that it will cost me about Rs15-16000.
I wrote a complaint to honda company about this matter.They replied that ''to show the free service booklet to john honda service center''.As per there opinion i went there and shown them the booklet.so they done the further repairing for free of cost and told me to return to them after riding 1000km.Before riding 1000km the abnormal noice started as before.Then immediately i hav to go to Dubai for some personal work.Then my brother took the bike and then shown to the same service center.they told that there is a complaint in the casing in clutch even asked for money to repair that.Again i wrote a email to honda company.Then the service center repaired it for about Rs1000.Then i came to mumbai and brought the bike from kerala via train service.Its now just 4-5 days but the bike's condition is becoming worst day by day.Enigine OIl gets burnt while riding, abnormal sound and smoke comes out, it also gets a vigorous jerk while riding.

Email [protected]@hotmail.com

I bought my Activa a month back.Since then i have been facing problems with it. To start with there is a problem with the self start every time i start after a long time. The servicing staff is highly unproffessional and do not provide the complete information. I feel i have made a mistake by purchasing this bike and i did not expect this from a company like Honda...