Honda Cars India Complaints & Reviews

I agree this bike please finanse my bike in down payment

i m in pathankot plz change the bike

main unki beti hu humne 10 din pahle bike li thi theek nahi chal rhi wheel bhi change kiya hai yha koi baat nahi sunta hmari kya kre plz sir i request 2 u i m in pathankot bill rajkumar ke naam ka hai ji

I have buyed a new Hero Honda Splendor plus on 16th july, 2010. The wheel was changed within 2 day and the local dealer said it does not included in the warrenty period. I was charged for the replacement of the bike. Please take the problem into consideration.
Thank you.
Regards,
Rajkumar
rampura mohalla
dalhousie road
pathanko-145001
phone no.[protected]

This is purely negligence of either Honda company staff or staff of franchise or showroom. Due to people not taking action and slow judiciary process in india all these ppl are taking advantage of ppl.

Respected sir

I just read about Mr Edwin David Complaint.. thats a 100% true. I am also a victim. Honda STATU service station ( Marikkar) ia one of the worst station in Honda.
servicing is not good nd, compalint writing guys behavoir is very bad they never no how to treate coustomer. if we complaint ny one i mean ny superior staff they never understand costmer feelings. nd they all iof them make a drama. i got lots of negative xperiance from there.

one example i give there my byke for 4th sevicing. i tell 9 complaints to that byke for that xecutive. he write all complaint in that job sheet and he tell byke not get tody plz come 2 marrow i agreed that . he give me shurty abot i get the byke 2nd day 4 pm. i said that guy day after 2marow i need that byke bcoz i need to go for a long drive in early morning. he agreeed that.
2nd day 4.30pm he call me and say byke never take service. come to 3rd day . they have lots of work . i m shoked bcoz i tells him to eralier ..
i just go through the service staion nd meet Mr manikandan. nd just my complaints. he never respond nd dnt care about that nd simply he tell me come 2 marow . wat can i do.
the concern person to dont respond that.

3rd day i got the by evening 4pm i just look around the byke they just wash that byke thats all never do that complants. i just shout the xecitive nd to do the work wen i notie that the curent time .

i m very pitty about that..nd ... i am shame about that by a byke from honda.. i m realy sorry to say that. i go through around 20 or more time in that service station after servicing i need to go 2 or 3 times to compleat that work wat i am telling to do..

my first pblm water allergic my byke wen i compalin that pblm in before first service but solve that pblm in after 4th service ..
recend day i m going to service staton about one omplaint in front disc complaint is some sound in that nd back brake is just loose i m waiting there in 1/2n hour there marikkar service station . one service man came i just tell himm he just look that disk and say me just need to cleaning the disk nd try meet xecutie nd put a job sheett after 1 hour one guy came to look around again i tell the compalints he tell me change disk patch nd brake shoe to solve pblm to spend 900 rs

that s the wonder of statue marikkar
try 2 teach all of them to how to solve the pblm nd how to behavior a coustomer ...

i am realy pittyyy about that

Dear Sir/Madam,
Please Send me honda unicron current prise on road and dealer in Malad Mumbai and Thane, beacause i want to purchase honda unicron byke.

Thanks
Madan Lal V Yadav

I would like to comment on the malpractice at this particular showroom.

1. I give the bike for servicing here and find that the bike servicing has to be done as per Honda jobsheet and prices.
2. The pricing and job sheet lists the cost of each fix/item/job so no problems with paying for only the job done/item consumed.
3. The loophole in the system came to light when I asked how much paid servicewould cost (basic)?
The person said Rs 650/-. I asked for breakup and he rambled on for all that he hought would be covered. Plus he mentioned extra 200 for gearbox leakage. totalling Rs 850/-
4. Now when I got hold of the service bill. I totalled up the basic cost of service excluding the Rs 200/- but to my surprise it doesn't even cross Rs400/-??
5. How the hell then did the service rep/incharge say it's Rs650/-??
6. This means to say that he intentionally decides how much the bill amount should add up to and then asks the mechanics to do their part of crime by achieving somehow the TARGET set by this service-in-charge??
So folks, beware and ask the service-in-charge exactly how much is just the basic service and why is it not mentioned as per Honda cost sheets?

my name is renjith r nair, i have lot of complaints regaring my silver unicorn bike .buyed last month of 2008, its performance was too bad and service providing by marikar motors trivandrum was too bad, they are only good in taking the money not good in services, for what based you are providing a 1 year warranty, my bike speedo meters cable was unfunctioning they told me they provide a warranty for that, it was the techinical mistake and y they dont provide the warranty, , , , , , , , , , , , after using my bike i had feel some difficulties to ride my bike like sound occurs from chain sproket, sound from the mudgraurd, difficulty to start, smoke occurs, light was fallen on somewher else not on road, sound occurs while using clech and accelator, low mileage, difficulty in gear shifting and some varity sound occurs when rear and front break and many more complaints i cant explain
i gave to service for 2 times with all these complaints and result is same thing, only they do washing the bike and do the main fault and taking more money for their service charge than other things,
then what is the use of your service centers and others warranties, i thought local work shop is more good than you,
if you r a right person then help me to smoothe ride, tghere is no other option than a consumer complaints in front of me, i will file a complaint if there is no response from your side, its tooo bad ok and also i will not gave any charge for any complaints yet more
awaiting for your soon response
by renjith r nair, bike number KL-01-AT-9556, silver unicorn

yes i do agree with others as i also faced such troubles.i bought a honda unicorn on 22nd june 2009, vechile no.JH05Z3375 from MOONKA HONDA, JAMSHEDPUR, INDIA.unfortunately met with an accident few days before.But seriously speaking no positive response from dealer.even they are unable provide spares till date 22nd july 2009.i request if my comments are viewed by any concerned honda persons please do the needfull because its really agreat byke but poor support from dealer hits customer satisfaction.

Hi..am Mohammed

On[protected], saturday i called them to enquire whether they are having the service on sundays, they reply with me a "definitely sir", and very next day i went their and waited for 1 hour in front of their service station at statue and went to statue show room, only a security person was their .

After the first service my unicorn's carborator got damaged, and they neither clear the faults that i told them to do . After that when i approach them they are not willing to clear it.

Before four days[protected] i had an accident and gave the bike to them for maintaince, till now they haven't take the estimation.am fed with them

you the people are not responding in a smooth manner
I had given my honda unicorn KL-01 AJ 3294 (Red) due to a complaint on
before one month, they did not correct the problem they only did the regular service and given to me, the next day itself the same problem occurs .I call the service of the people from pattom, they came only after 2nd day and they take the vechicle to the pattom marikar .

But they didn"t call me to tell what the problem or they did not inform me when they can give me back, so after two days i call them and told when it be ready they said that they don't no when the spare parts will come, so i waited for about two weeks, then they are saying it will come only after 10th jan

This is very very poor about a company, You must take an action about the problem

parts not available

im ankit sharma from mandsaur.M.P.. i have honda aviator 2011 model purchase from Choudhary Honda Mandsaur M.P. since 2011 i got an complant in showroom... the viser & inner cover not available here & bad behivour ,,,pls solv it

i need a bike

i want a new bike unicorn in trissur.

i want trissur honda showroom numbar. Help me plz

i have taken a bike from pashankar auto pune.from 1st servicesing i m not happy
their is some noise coming from engine.still i have one service left
they are not treating well as before dats why i m giving near kothari wheels
they are trying to solve my problem but they cant
please help me out

thanku

Respected Sir,
This is bring to your notice that i am a family member for your group. But we are not sticfied for your International Brand i drive 40000 Km last two year and milage is 72 to 75 km per ltr.
But eingen is open four to five time. Again and again we go to your dealer M/s Prakash Honda D-2, Sector-10, Noida. Against Invoice no 06 1N-01564 dt.14/01/2007 purchase this bike but your service department is confirm we change spaire part old to old as per instruction branch incharge.
Engine problem repeat machnic advice no problem we are seating here rectified all time details:
1.16000 km
2.23000 km
3.28000 km
4.30024 km
5.40331 km
Always engine problem face but delear always linger that problem they can not rectified right problem. I already told to agency authority there is no responce & passon problem to lower staff.
Pl help i do not understand what we are doing. We are mantely unset for all happening. Proper solution provide.
Thanks,
Yogender Singh
A-128, Sector-22,
Noida.
Mobil:[protected]

Pl do the needful.

Hi my name is babulal, i need to tell about the wurst services going in at Herohonda(SIVASHANKAR SHOWROOM, VISAKHAPATNAM), Its really horrible, they will take the complaints properly or even doesnt rectify that...they just wash the bike and give it...
Recently my bike silencer rear part has be rusted, i asked for replacement or some finish on that, but the manager over there doesnt taken the compalint which i said to me rather arguing with me that it was an acccident case.

AS A CUSTOMER OF HEROHONDA I WAS SAYING FRANKLY THAT SERVICES ARE WURST AND POOR AND IT REALLY KILLS THE ATTITUDE OF THE HEROHONDA RIDERS...WASTE ON IT PATH...

Boss,

I totally agree with your comments.

Kindly send all the communications to folowing ID and record it so that you fight for claim;
<[protected]@herohonda.com>, <[protected]@herohonda.com>, <[protected]@herohonda.com>, <[protected]@herohonda.com>, <[protected]@herohonda.com>, <[protected]@herohonda.com>, [protected]@herohonda.com>

Regards,
Vijay
[protected]

Hi friends,
I have bought a Hunk 10 months ago, and within 2 months the rear tyer had gone bold. Let me tell you that this bike was bought from Ranjeet Motors in thane, asking for a replacement for the last 8 months has not been fruitful, secondly in the 10th month my battery conks of and the bilke mech, at the dealers place say he'll check and charge it, so trusting them gave them a chance, but to my knowledge that battery was dead as the official battery dealer had already told me that the lead in was gone due to no maintenance. when confronted the dealer they agreed to give me a letter for replacement, but till today the MRF company that supplies tiers to HH have not got back to me neither has the dealer. I have now decided to take this up with my lawyer and sue the dealership with complete compensation for the ordeal that they have put me through.

I bought hero honda splender nxg, and after 18 months, i could not start the enginer, after visiting mechanic near by, he told me that valves are bend and that was true. I fail to understand how could this happen when i am investing 45000 bugs approx.for new bike understanding that it will give me trouble free biking for atleast 5 years. - shame on hero honda.

Hi my name is babulal, i need to tell about the wurst services going in at Herohonda(keerthy motors seethaphal mandi, secundrabad), Its really horrible, they will take the complaints properly or even doesnt rectify that...they just wash the bike and give it...
Recently my bike silencer rear part has be rusted, i asked for replacement or some finish on that, but the manager over there doesnt taken the compalint which i said to me rather arguing with me that it was an acccident case.

i bought a herohonda cbz extreeme at adayar motors, chennai.byke was delivered without sticker and 4 handlebar nuts rusted. i have reported to the adayar motors, service center the servicemen told that they themself reported many complaints to the herohonda company, but noaction taken till date, nobody is care for our complaints. they have asked me also to post a complaint to herohonda company. i felt very bad about this. akgopu

I'm maving a Hero Honda Hunk and having a problem with the Valve Head and need spare parts for it. I'm from Mizoram, Aizawl under Khaia & Sons, Vaivakawn they didn't have the spare parts can there be any help how to solve my problem

mera naam amit awasthi hai. main dist. hardoi u.p. ka rahne wala hoon. mere sahar main balaji moters naam se hero honda ka showroom hai. showroom ke malik bike purchase karne par khud hi insurence wa ragistration karne ke baad bike deliver karte hain, insurence wa ragistration ke liye wo jayada paise bhi lete hain, agar main apne aap insurence wa ragistration karwa loon to wo bike dene ko taiyaar nahi hai. kya company ka koi aisa rule hai ki agency wale hi dono kaam karenge. plz tell me

i have honda unicorn bike but iam looking for best service centres in bagalore, because my experience at city honda service center at k.h road is ver very poor. for eg my bikes oil has not been changed for four intervals of service. my mistake was trusting ur service center, because of that trust&hope today my vehicle crank chaft is damaged.when i asked ur service supervisor his way of answering is very irritating

Hi Sairam,
The life of chain and sproket depend mainly on how you ride and secondly haow you look after it. If you allways like to hover around the power band it may not last long. It need to be cleaned and oiled with 90w oil. Nowadays honda service stations have a device to clean it and lubricate it.

the sprockets do last for 10-12000Kms of normal riding..
Normally in honda motorcycles the drive chain wears out pretty quickly, (especially i[censored] ride them during monsoons and if the chain remains unlubricated with a 90EP gear oil for over 1000Kms..in a honda unicorn the drive chain could get lengthened due to the loss of mass in the rollers and no matter how much u tighten it up..the chain would keep on banging with the chain covers...As far as i know about the Honda...its very good for riding in good road conditions...during monsoons and dirty road conditions...the bike needs special attention especially to items like disk brakes, drive chain, back light bulbs, Air Cleaner Element, Oil seals for a stiff front end...etc

honda unicorn may sound good for pleasure ridding but its the one bike that has got all garbage materials, even though the sprockets comes from a different manufacturer it has to be tested well enough to satisfy the normal ridding conditions but honda doesn't take care of all this once the bike is sold.

other than the engine rest of the parts say bearings, axial rods, rear stay, silencer nuts, fork nuts, tank mouth and mono suspension are getting rusted, even the sprocket does the same, when it comes to honda never expect quality but they have a quote "enjoying quality" rubbish.

i bought my bike on august 27 2007 from j.s.p-anna nagar, was very found of honda, but unfortunately tank had a scratch, i asked them to replace the tank instead they were trying to make it up using polish, then i got it changed after arguing for few min, they said they wil replace a new tank, as i watching it from outside hidding, they removed the tank from bike which was used for display and test drive, they fixed it my bike, was not able to say anyting further because it was already time near by 7:30-8:00pm, took the bike and reached home, next day found that the tank was red coloured and was coated with black, and the red patches were highlighting, then it took one month for getting the tank replaced, j.s.p kept on refusing, made lots and lots of call, wasted money.

this is how we all are getting cheated by honda, honda supplies good quality bike at japan not in indai, thats why americans never like japanies cars and bikes because they don't last good.

i recently went to get pivot bush which is placed at the point where the swing arm and chassis joins, it cost 90rs each and was rusted inside the pack itself and its honda genuine spare, just think what wil be the condition of it after fixing.worst ever seen, could had bought TVS.


i am a mechanical engineer, i would like to complaint to honda, i wish all the unsatisfied customers to come up with there problems, so that all together can make a change, we can get our things replaced instead of spending money over the same low quality parts.

m.[protected]@gamil.com
[protected]

I guess that you(Samresh) have unfortunately bought counterfit products, because aquaintances I have are very proud and happy with their Bikes in terms of mileage, Service, stability, comfort and durability. Yea one thing which I would strongly agree with you is that Hona Unicorn makes a "Zrrr" ing noise emiting from the vizer when ridden on an uneven road surface and it does sometime need the choke lever to be pulled in winters to start the bike. As a customer my feedback to HONDA manufacturers would be to put some attention to the quality of accessories so that people don't get a wrong impression about their products for minor loopholes.

wish to see more exciting products form HONDA wooing the Indian crowd!!

Cheers...

I guess that you(Samresh) have unfortunately bought counterfit products, because aquaintances I have are very proud and happy with their Bikes in terms of mileage, Service, stability, comfort and durability. Yea one thing which I would strongly agree with you is that Hona Unicorn makes a "Zrrr" ing noise emiting from the vizer when ridden on an uneven road surface and it does sometime need the choke lever to be pulled in winters to start the bike. As a customer my feedback to HONDA manufacturers would be to put some attention to the quality of accessories so that people don't get a wrong impression about their products for minor loopholes.

wish to see more exciting products form HONDA wooing the Indian crowd!!

Cheers...

I would like to comment on the malpractice at this particular showroom -City Honda, Kalyannagar, Bangalore.

1. I give the bike for servicing here and find that the bike servicing has to be done as per Honda jobsheet and prices.
2. The pricing and job sheet lists the cost of each fix/item/job so no problems with paying for only the job done/item consumed.
3. The loophole in the system came to light when I asked how much paid servicewould cost (basic)?
The person said Rs 650/-. I asked for breakup and he rambled on for all that he hought would be covered. Plus he mentioned extra 200 for gearbox leakage. totalling Rs 850/-
4. Now when I got hold of the service bill. I totalled up the basic cost of service excluding the Rs 200/- but to my surprise it doesn't even cross Rs400/-??
5. How the hell then did the service rep/incharge say it's Rs650/-??
6. This means to say that he intentionally decides how much the bill amount should add up to and then asks the mechanics to do their part of crime by achieving somehow the TARGET set by this service-in-charge??
So folks, beware and ask the service-in-charge exactly how much is just the basic service and why is it not mentioned as per Honda cost sheets?

parts complaint

from the last 4 days my bike is at workshop only and there is no reply from the.

i am also facing the same the same problem, engine will swtich off in mid way

hari
[protected]

honda shine is very nice bike ...good milage...no vibrations in engine...no problem wid chain

Sai service point Yavatmal not given proper service while free serviicing . THey do not check properly while delivery to the customer .I took a very bad experieince.

SIR I HAVE BOUGHT HERO HONDA KARIZMA 4 MONTH BEFORE. ON 23 OFOCT I GOT ACCIDENT AND MY BIKE IS ALSO DAMAGED. I WANT TO MAKE IT REPAIR BEFORE DIWALI. BUT I ASK TO THE SHOW ROOM FROM WHERE I BOUGHT MY BIKE (METRO MOTORS RITHALA DELHI)THEY REFUSED TO DO THIS AND TELL ME TO COME AFTER DIWALI.BUT I WANT TO MAKE IT OK BEFORE DIWALI.SO I REQUEST U TO DO MY FAVIOUR AND LET ME KNOW THE POSSIBILITY ASAP.
SUMIT BARKA
HONDA SIEL CARS INDIA LTD.
Sr. EXE.
[protected]

SIR, TODAY ON[protected] I TOOK MY PLEASURE SCOOTY ON YUVA MOTORS LTD. YOUR AUTHORISE DEALER. I WAS ASKED TO COME AT 4:15 P.M. TO TAKE THE DELIVERY.BUT WHEN I REACHED THERE AT 4:14PM. THEY GAVE ME THE GATE PASS AFYER TAKING THE PAYMENT OF RS.175 AS IT WAS SECOND FREE SERVICE.AFTER TAKING THE GATE PASS, I HAVE TO WANDER ABOUT FOR HALF AN HOUR TO TRACE MY PLEASURE NO. HR51AE1569 TOKEN NO.103. DATED 14-8-09. AFTER THAT I WAS TOLD BY THE GATEMAN THAT UR PLEASURE WILL BE IN THE WASHING. I WENT THERE IN THE WASHING SECTION, IT WAS IN QUEUE AFTER I0 BIKES. I HAD MY 60 YEARS OLD FATHER WITH ME WHO WERE HARRASSED BY THE EMPLOYEES OF THE ABOVE SAID DEALERSHIP. THERE WERE MANY MORE PERSONS LIKE ME. BUT THE THINGS ARE NOT IN UR NOTICE. I GOT THE DELIVERY AT 6:PM INSTEAD OF 4:15PM TILL THEN NO ONE COULD DO ANYTHING INCLUDING THEIR G.M. MR. SHINGLA. SIR, TELL WHAT IS MEANING OF ISSUING A GATE PASS?PLEASE TAKE NECESSARY ACTION SO THAT REPUTATION O[censored]R COMPANY MIGHT NOT BE DEFAMED DUE TO UR DEALER WHO DOES NOT LIKE TO MAINTAIN THE PERAMETERS PRESCRIBED BY YOU.

ZMR KARIZMA BIKE1. PRICE 2.Module 3.Colour 4.
Phone no Please request Cal me my number-[protected] My name Mukesh kumar

Thanking you

evm and marikar are all the same.the can only damage the name of honda.i even called HMSI and complainted about poor free service.have any one seen how the service manegers test ride your vehicle?.i luckily saw my bike rode by a service man...tears came when i saw the scene..he came fast and skidded my bike in front of me.i was forced to call him some good words..they dont even do the free service well..those who love your bikes.please give your bike to a private honda mechanic and change oil every 2000kms change air filter and spark plug regularly.ur bike will last long.never give to EVM or MARIKAR

You are right in every way Mr. Unnikrishnan. I had experence with both the EVM honda Cochin and Trivandrum, also Marikkar Trivandrum. I do every thing I can do myself like the battery/tyre/lubrication oil / air filter / spark plug change etc. But its hard to find any professional mechanic without using the infamous hammer treatment. From day 1 fuel flow problem exist and still not been rectified. Even with 10 ltr of fuel in tank motorbike feels like gasping for fuel after riding 100km nonstop.

I agree with Unnikrishan.
Honda service is just pathetic. All the mechanincs in Bangalore service centers are dumb fools. They dont even understand simple things like one should not start the engine without engine oil. My bike was giving 60 kmpl mileage and was silk smooth. After first service my bike's sound feels like it is very old bike. I dont know what they did. When i cheked with them they say it is normal.
I want to kill that who did this to my bike.

Evm honda servicing is very poor...

I am writing with great dissatisfaction and displeasure with the service that I got after I had purchsed a brand new Unicon dated 08/02/2010 from KTC honda, Calicut showroom. There was a small snag in the idicator switch which I had raised with sales at the time of purchase and I was adviced that it would be fixed in the first service. I was charged 500 Rs. later on the first service last week and I was told that ' We cannot service the indicator switch and we need to replace it', which I am in complete disagreement. The customer service is pathetic at KTC, and they are only running behind money and they donot know how to behave with customers and I am sure Honda has to think about this seriously and escalate approporiately if honda wants to keep up the reputation it had earned all these years. I am sure my problem is small but too many small problems will defenitlely matter a lot. Also, to bring to your kind notice, its noticed that in the bill that they had issued at the time of purchase, they had included a Rs, 1650/- for registration charge and they were not able to explain this charge, I am sure they have robbed me off that amount. I am anyways planning to approach consumer court and defenitely file a suite but wqanted to know if you can do anything about this. My vehicle number is KL-55 E-8653. My first seervice for 540 Kms is just over last week and I am happy to own the Unicon but very unhappy and dissatidfied with the terrible customer service experience from KTC.

Dear Sir

This complaint does not belongs to UNICON Investment Solutions, would request you to kindly get in touch with Honda Motorcycles & Scooters India Pvt. Ltd.

Regards

UNICON Team

Dear Customer,

The listed issue is not related to Unicon Investment Solutions (www.unicon.in). We request you to kindly get in touch with the concerned company for the resolution of your issue.

Best wishes,
Team Unicon”

jerking and sound

50 km speed above runnig than jerking and sound

Humming noise when the ignition switch is turned on

I have purchased activa on day before I.e on 21.08.2014. Today I noticed that when I switch on the ignition key, humming noise start coming. Is it normal or I have To rectify it.

Removed my car arm rest lock

My Car no pb 10 ER 6742 sent my Car for bumper repair at vidhata Honda Ludhiana on 30/05/16 and got it back on 02/06/16.i am shocked to know that they removed my arm rest lock put there another broken lock please I want my lock back.i went to show room to complain about this but they refused to listen me.please get the things right

Ac not working

Dear sir/mam

We have purchase your car honda jazz DL3CCH2079 IN AUGUST 2015 from courtsey honda okhla delhi but the ac is not working properly so i request you to take action properly .i show my car in service centre but their no solution

REGARDS
ARJUN KHURANA
[protected]

Yes this is ver right i also got my bike serviced from the service center in pinjore he charged 221 rs for engine oil, where as in market you get good engine oil for re 150-160. i have decided not to get the bikle serviced from service center.

Regards
anirudh
[protected]

Dear Digvijay

The Honda Oil price is around 221/-..the rates have been fixed since October...However you can complain against the dealership if you want at www.honda2wheelersindia.com...I would also like to add that Castrol Active 4T is better than the Honda Oil..Its viscosity lasts longer than the Honda Engine Oil...Castrol Also provides better pickup...Other better Engines are MOtul 15W40 but its expensive...costs around 350/- but lasts longer than the both...you could also try it for better results..

Good Luck...

I agree towards this. Each time when you tale your bike to service to there centre they charge 221 rupees in lieu of engine oil change. I have three free service there and each time the bill was 220+ only for engine oil change. I have all the service bills with me. I haven't checked out the cost of engine oil though. This time I will surely cross verify.

Maa ... do saalo ki
...ke jada paisa mangte haan

patel

Currently Vehical is lying at innovative Honda Work shop [protected]

-----Original Message-----
From: Bhatti, H.J.
Sent: Tuesday, January 20, 2009 1:34 PM
To: '[protected]@innovativehonda.com'
Cc: '[protected]@gmail.com'; '[protected]@yahoo.co.in'
Subject: Dio GJ 1 D7436- Revised Proposal for CDI & Shock absorber replacement - A Pre mature Failure. Job Card no 27329 dated 19.01.2009 (AMC Service Coupon 043841)

Dear Mr.Ashvin
Dear Mr.Divakar Joshi.
Manager Customer care.
Innovative Honda,
CG Road, Ahmedabad.

dear Sirs,

This refer to above subject matter and my yesterday Visit to your workshop for Normal Servicing of Dio GJ 1 D7436 vehicle.
Pls find following fact of services Provided by you and Surprise charges you recover from Customers.
These is Third event in 15 month 2008 and 2009 that you make compulsion and Lead to pay Exorbitant replacement charges from customer even after vehicle are okay and Normal in Order vehicle while giving you on Normal "Annual Maintains Contract"
Your exorbitant and Negotiable charging Pattern to customer is three time Normal Consumable Billing and One Major Parts replacement Valuing Rs.2500 Bi;;in.

With run of this vehicle by a Student only Engine Parts Consumed & replaced is summing up to Rs.10000/= which is contributing to total cost of Engine.

However in yesterday case
1 While Normal AMC Service Vehicle was in order and Estimated for Normal Gear Oil, Crankcase Oil Change and Gasket set due oil leak through Joint with Proposed Value do Aprox Rs.300=00
2 Delivery of Serviced & Washed vehicle was taken in good faith and trusted Honda Innovative Loyalty. (Invoice 08IW27418)

3 While driving at your Premises it self it surprises & noticed that Vehicle has sever Engine Issue and it giving Eexecive Notice from engine and not picking up the speed of vehicle.
4 Upon reporting the issue, the their were lot of internal level of responsibly within Innovative Hand Service center.
5 In my presence the service issue Was Concluded from Mr.Ashvin / Mr.Divakar Joshi there great goofing up in service and Workshop side and was not acknowledge communication with undersign for the surprise parts replacement. Proposed Part replacement noted on Job Card No 27329
6 Today ie20th Jan while in dialogue with Mr. Ashvin the Replacement Items are reduced to two Only A-CDI, B-Front Shock absorber Proposing Rs.1750=00

I would like to kindly address you fourth time that my below mail is self explanatory of similar event of april 2008 for which I paid third time to innovative Honda on his Recommendation. Can you please advise that why every time on Normal, Okay, and Well functioning system acknowledge receipt of Normal running Vehicle are getting Major Parts replacement/surprise Bill are raised and Make customer Compulsion & miserable to drain Money from Loyal Schooling Customer. I had already Paid above invoice charged to me for the vehicle in order while delivery.
Why I shall pay for the Normal services to Major Part Replacements ?

Innovative Honda Leading us to take up or escaling this issue to higher level or to drag us to law of court.
Awaiting your Warm response for customer delight.

Thanks & Regards,
Harshukh Bhatti
Sr Executive, services, ITS, Naroda (Warranty Claims & Sp Pricing) Ingersoll Rand I Ltd.,
Ph[protected], Mob-[protected], Email- [protected]@irco.com, 21-30, GIDC, Naroda, Ahmedabad-382330


[protected] Forwarded message[protected]
From: <[protected]@ap.irco.com>
Date: Fri, Apr 4, 2008 at 3:01 PM
Subject: Dio GJ 1 D7436- gear train Pre mature Failure at Clocked Hrs 21000km
To: [protected]@innovativehonda.com
Cc: [protected]@gmail.com, rishabh bhatti <[protected]@rediffmail.com>



Dear Officer,

My daughter's Vehicle has Put on Normal servicing per your recommendation.
yesterday surprise to know that Vehicle has got abnormal noise from
gear Box and seeking Gear train Replacement.
Generally for any Reciprocating Machine's In - built lubricant
immersed gear train never have premature failure or High Noise level.
The Company Like Honda Have High rating of Product Confidence and
Customer delight.
Such a Manufacturing defect shall lead Customer to unpleasant status
of Customer services.
I had reported the Manufacturing Defect event to Bangalore and Pune
Customer Center for FOC Services ..
All Clocked Hours are handle with Innovative Honda- Ahmedabad Services only.
Pls Look-in to it ASAP.


with best Regards,
Harshukh Bhatti
Sr .Executive - Services
( Warranty Claims & Sp. Pricing)
Ingersoll Rand India Ltd
21 -30 GIDC Estate, Naroda
Ahmedabad 382 330
India

Office +91.79.22847255
Mobile +91.[protected]
Fax +91.79.22820177
Email: [protected]@irco.com
Website: www.irco.com

Ref: Dealer name: DHINGRA HONDA, Navada, New Delhi
Dealer code: DL 010008,
Invoice no: 09IW03627, Inv. Dt: 16/07/2009,
Customer Code: CU15077, Cust. Name: Jagdish Singh, 745 Ph-2, Sec 13-B, Dwarka, Delhi
I used to do servicing and all on Honda dealers only. But last 2-3 experiences were horrible.

My activa was consuming the engine oil little fast. So they advised for engine repair. It cost me around 6+ thousand. They serviced the activa engine on 16/07/2009, after keeping the activa for around 7 days.
After this, bad time of activa started. After 7 or 8 days. The new piston got choked in between the road. They refused to do anything because they don't have any guarantee/warranty of their service. I talked to they incharge also, but of no use.

This is only one experience with DHINGRA HONDA dealer Navada, New delhi. People working there are seriously not capable of doing anything serious on Activa rather than little serviceing and washing.

I was planning to but a Honda stunner also, but I can not think of going to service station which does not have any capable man.