[Resolved]  Hero Honda — poor customer service

HERO HONDA/SPLENDOR PLUS — problem in engine

Dear Sir/Mam,

this is inform you that me rinku modi had purchased a splender plus on 26/04/2009.from atmaram auto enterprises, Agra.

from the begning i have a problem in my bike by engine leakage. i told the dealer he said come on first service we will solve the problem. i went there and the changed a packing. but after some days same problem was there. after that i went there two time both time they only chaged packings and i have to pay for its. but upto now i have problem continue. but they are not responsing well. plz tell me what should i do. And plz do the needful ASAP.

Regards

Rinku Modi
Agra

hero honda / CBZ extreme — Faulty product

I purchased new CBZ extreme two months back. After running it less than 400 kms it is giving some unexpected noises form front wheel bearing and disc brakes. Last month its break shoes of rear wheel drum brakes was replaced. They was faulty by default.

Sir,



Refer : Vehicle Reg no. KA02HF4205
Chassis no. MBLHA10ER9GF29297
Engine no. HA10ED9GF20163
Colour RED
Model 2009
Variant Passion Pro Self Cast


The refered vehicle was purchased on 20/06/2009 from SAI MOTORS, # 218, 100
Ft., Ring Road, BSK 3rd Stage, Brd Phase, 2nd Block, Bangalore-560085.

The problem started from the very next day with the vehicle not getting started
and help was sought on 24th of june from the dealer to attend, who in turn
coordinated with a dealer closer to my residence, who took more than 6 hrs to
attend .
It was given to understand by the attending technician that the plug was
cleaned, as there was concentration of oil .
But the problem persisted and there also was drop in the mileage .
As far as my knowledge, this is due to back compression and following are the
probable attributes for the same :
1. Mismatch of piston rings
2. Scoring of cylinder bore.
3. Overlapping of valve guides
The vehicle was taken to the the dealership on 10/07/2009 for first free
service and
the problem was asked to address.
Now the service team suspect carbon deposition and wants to remove the head of
the engine which they communicated orally and not ready to put it in writing.
I am terribly disappointed, dismayed and disgusted with the experience with the
new vehicle . I least expected a brand new vehicle to have rolled out from the
plant with such a major fault being Unnoticed and during PDI at the dealers
end.
I do not want the brand new vehicle to be tampered and demand an new vehicle as
a replacement for the faulty one.
My first experience with the Hero Honda Product is terrible and obviously would
not recommend others.
Redress my grievance.


Thanks & Regards,


DEEPAK H.
[protected]
[protected]

dear sir
i bring to ur kind notice that i have booked for a passion pro silver coloured self start vehicle on 11/5/2009 through global motors malkajgiri hyderabad its been two months now i have also reffered this to your senior sales executive mr yoganand cell [protected] but not without much response. i would request you to look into the matter and deliver me the vehicle at the earliest


thanking you
yours sincerly

dr rajendra prasad
cell [protected]

I am agrred with Mr. Mahesh ...
they dont have perfect monitoring system

I Buy CBZ Xtreame on 30/june/09 from Khanna automobiles at ganesh nagar
from the day i buy a bike within 20 days bike clutch wire was broke. So my question is for hero honda is
that this is the quality they are giving to their customer. I first riding a bajaj bike for 6yrs.this is my first hero honda bike and look how good is that first and last impresion you have did it. So now how you explain this kind of quality and what will i do now. pls give me good and proper treat so in future i will be more trust on you.

Hi, I PURCHASED A NEW SPLENDOR PLUS BIKE FROM BANGALORE NIKKI MOTERS ON SEPTEMBER 2008 .I HAVE CHECKED SO MANY TIMES BUT THIS BIKE IS GIVING AN AVERAGE OF 35-43 kM.PER LITRE ONLY.NOW MY BIKE DOWN 10000KM.ALSO BIKE IS VIBRATING WHILE RUNNING ABOVE 30KM/HR (BOTH RIMMS HAS BEND STARTING ONWARDS)EACH AND EVERY SERVICE I COMPLAINED THIS MATTER BUT I AM NOT GETTING PROPER REMEDY FROM SERVICE CENTER
PLZ.TELL WHAT YOU CAN DO, AS I AM NOT SATISFIED WITH THIS AVERAGE AT ALL.. THIS IS MY SECOND COMPLIANT CHASSIS NUMBERMBLHA10EE89144571

CONTACT NUMBER [protected]

Dear sir/madam

Sub: R.C. book not recieve

I bought hero honda passion in November 2006 still date I do not get the R.C. book from the dealer.
VEHICLE NO. GJ6-CG-7259

DEALER : KUMAR MOTORS
ADDRESS :DANDIA BAZAR, BARODA.

SO plaese do needful.

i have a hero honda KARIZMA for an year..but missing is occured after 60km... i had given my bike to several workshop also in authorised hero honda workshop but no use...same problem is occuring agin..this problem started from first service after delevery..pls i am begging to repair those complaint..

dear sir,
i have purchased a new cbz extream dated-11/02/2009 in the name of amit deb, engine no-kc12eb9gb01751.ch.no-mblkc12ec9gb01658 & regn no-DL13SD 3123.I will service regurly in shedule, just five month later bikes front brake pads are end & clutch wire was broken, avrage is near about 25-30 k.m.i have complain to service time they will put some lubricant & told me you will ride the vehicle avrage is improved they will charged me 150/-rs extra from service.hero honda is the no one bike company in the world & they will supplied no lasting parts, just five month ago i will pay RS-60000/-cash why i faced the trubbled.

please give me any suggsion,

sir/madam
have my deep regards. iam mohammed jamil akhtar . i purchased hero honda passion + from bharat motors rasulgarh on dt[protected]. from purchase date t o till now it mileage not satisfactory. it show only 45-50. k.m. per liter. i have told seventh time to the mechanic during the servicing but no effect .so kindly solve my problem otherwise i may take help of consumer court .
thanks

address given
mohammed jamil akthar
at/po-danogahir
via/ps-pipli
dist-puri
pin-752104
orissa,
mobile[protected]

How many free services for Splendor new bike u r giving to us. Is it enough for two free services in one year. or the dealer given that is false information. give me reply.

Thanks & Regards,
P.Veerabhadrarao.

Dear Sir,

I had purchased a Hero Honda Passion plus on Novmeber 2008 from DUA MOTORS, Rourkela.Time since I have purchased the Engine oil level of the byke get vanished very quickly within 2 to 3 month time gap. I have complaint the matter so many time to Kedia Motors, Rajgangpur.They just do the servicing with a promise of not happening ever. After 3 servicing when the same problem continued then the Manager of Kedia Motors, Rajgangpur gave a letter mentioning the problem and suggested me to take the bike to Dua Motors Rourkela for 4th servicing.The Dua motors replaced the piston ring and block and delivered the byke to me by charging a bill of Rs334/-.
Now the same problem of Engine being decreased is continuing. Now what to do.My warranty form same may get expired.
Suggest me and advice

Hero Honda Service Center is the worst one. They don't do proper servicing of our bike. They just clean it with water and gave us. . .

dear sir i have one hero honda glammor bike which i purchase on 25 th dec 2008 but unluckly i lost my service book and after that i complaint it to the police station and get gt i lost my 2 serivicing of my bike lack of service book i was also demanding service book from malu motors but they asked theyemil you for service book mobile no is [protected] bike no WB07 5200 please help me

address j 581 pharpur road kolkata 700024

Sir,

I am having a hero honda splender plus bike.In my 1st service i feel very dis-satisfaction due to poor service of Bharat Motors Ltd., bhubaneswar, orissa(hero honda authorised service station).

I just reasently bought a new accord, the sales man lied to me by telling me i had 72 hours to take the car and bring it back. When i did bring it back they tell that no thats not tru and i had to keep the car. I spoke with the manager who said he could do nothing about but said he will give me some free car seats.Its been a week no seat covers when i call hin he said hes busy and im stuck with a honda that i dint choose the color and they said they cant change it.

i Have purchased Hero Honda cbzStar i like very much that Bike now iam not getting the spares parts please release the spare parts of that bike iam very much love at that bike why the hero honda stopped that bike i dont no So many are to purchase that new bikes...so please do get available the spare parts at every showrooms with out waiting for one month please do needful to the customers wating for your reply...

Hero Honda Glamour — POOR CUSTOMER SERVICE

I want to inform you that i have purchased a Hero Honda Glamour bike. from Maheshwari moters ltd
vilsi road Bisauli, Badaun, up. India,.
Mahershwari moter has very poor customer services, there is no facilities like Ac, tv, reception counter, and most of the time they sign on the service book of the bike where customer should do it.

Vipin kumar
Contact Number-[protected]

respected sir,
my self kishor s warudakar. i have purchased herohonda hunk bike in april 2008, from navandar motors amravati. after five months free servicings were over.1) in sixth month ie in month of octember'08 chain cover of hunk break during normal bike riding. after that i asked for new chain cover but till now chain cover of hunk is not available in amavati.
2) in month of april'09 i observed that there was leakage of oil from engine, but servicing person and manager of navandar motors told that no problem of oil leakage. but problem of oil leakage was same. then in month of may'09 they replace head packing of engine, but probleme of oil leakage was not solved. after that in month of june'09 i have gave bike to shreyas motors amravati for servicing that time also they replace head packing of engine. but problem not solved then in july09 they told about problem of bolt sliping of engine. then they told that problem solved. but till now problem of oil leakage is not solved
because of oil leakage average of bike falls down below 30km/lit. from last five month.
3)and overall shock up problem is not solved .
for all above problems i had go to authorised servicing centre ie shreyas motors amravati, but still my problems not take care by hero honda. i have all bills of every servicing in that some servicings were between 10 days. reading of my bike 27000 kms. bike no -MH-27, AE-5470.
now u people please help me and guide me that what action i could take againest hero honda or could i go to consumer court, for my hero honda hunk so that we can proudly say hero honda- desh ki dhadkan.
THANKS!

FROM-KISHOR WARUDKAR.
AMRAVATI
[protected]