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[Resolved]  Hero Honda — poor customer service

I had bought CBX Xtreme from Mallu Motors (Kolkata, Park Street)
I have given my bike for service in their own service station. My bike number is WB-07 Y3959. It's been over 2 months and I still haven't got my bike back. It's been a very horrible experience as I keep calling them every week and they always tend to extend the time without taking any initiative. I have not bought my bike for the service station people to use it. I going to file a case in the consumer forum to ask for compenstaion. I do hope for your early reply as I have'nt got any feedback from your side till now. Thanks
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Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Mar 28, 2014] Honda Cars India customer support has been notified about the posted complaint.
Complaint comments  298 Comments     Updated: ShareTweet

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hero honda / splendor plus — towards right side

my bike is towards right side, suspension & front wheel also ,bike jumped the breaker than unblance

Honda dealer/ ganapati autos — Poor customer service

My father has purchased honda dio from Ganapati auto sector 14 gurgaon on 07 august 2009 HR 99 J 3426 with full down payment of 38315, and since that day it has been a absolutely nightmare dealing with the so called "professional" staffs and management of Ganapati autos , T o start with since i handle most of the dealings for the vechicles for my father i gave all the doucuments pertaining to the registration after 4 days of delivery , the lady at the reception looked into it and mentioned that only the photocopy of the electricity bill of the owner is missing , so i went to the dealers after 2 days with that document , there was another lady and she mentioned its fine but we need the original from the employer where your father is working, so againg there was delay and after 2 days i took all the documents to them , this time the lady at the reception mentioned that everything is fine and she filed it in front of me and she took only the last page of my fathers retired offiers service booklet which showed his permanent addess( He is Indian Air Force retiree), i specifically told the lady to take all the photocopies of the service booklet , she mentioned that it wont be neccesary since the address is mentioned . After one month on 6 th september imagine my surprise when my father received a call from Ganapati autos ( From the phone # [protected]) stating that they want the photocopies of the rest of the service booklet and by that time the temp registration certificate was over , The lady on the phone also mentioned that we have not submitted any doucment for temp adress ( Then at the time of submitting the address proof from the employer why they have accepted that as Temp address proof).
Next day my father sended someone from his office to submit the photocopies of that doucment and imagine to my horror when i heard that the lady at the reception expressed her "feelings "for submiiting the documents late. This has been the most dissatisfying , the most horrid , the most pathetic , the most torturous sale and service from anyone in our entire lifetime, looks like we have commited a crime by purchasing the two wheeler from honda ganapati autos , we have recently purchased two cars one from safdarganj hyundia and another from Apra autos and we have never faced any issues like this.The honda dio is now parked at the garage since the Temp certificate is over thanks to the excellent and marvelous customer service through Ganapati autos , please dont let the brand name of such company like honda to take a beating at the hands of these incompetent , Moronic fools dealers like Ganapati autos , they need a searious lesson in some basic customer service like not being rude to customers , and not passing the buck .

Hero Honda — manufacturing defect in the bike

hi
i had bought hero honda passion pro on 22nd may from bright motors , lucknow. but after 15 to 20 days i observed that its engine leaks. when i complained to the dealer about this problem, he told me that engine would have to be opened . i imagine what would happen if a new bike's enginw would be opened . its a total company's manufacturing defect . so do the needful



saurabh anand
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I BOOKED ONE HERO HONDA GLAMOUR DISK SELF BLACK IN TORNADO GRAY VEHICLE IN MS & S MOTORS COCHIN 07/08/09ORDER NO2970. BUT TILL DATE THIS VEHICLE NOT RECEIVED TO ME. THEY DID NOT COMMIT ANY DELIVERY DATE IN THIS TIME
Dear Sir,
I feel sorry to say that the service at Kashi Auto Centre, Sigra, Varanasi is very poor. There is no customer delegate to serve customers and their machineries are not working properly. This is my second complaint against the centre. Please take appropriate action again concerning officers.



Yours
Rajesh Kumar
i bought hero honda splenderplus bike from RAJDEEP AUTOMOBILES NEAR BHARVI TOWER N.H. NO. 8 C.T.M.CROSS ROAD AHMEDABAD.ON DATED 19/09/2009. till today they not done my bike parcing and not alloted me my bike number . i meat manager three time but he did not give me any satisfacatory answer to me . he said that 15 days or 30 days more take for parcing of my bike . already 15 days gone after i bought my bike . dealer very angry and not give me satisfactory answer about my bike parcing .
BILL INVOICE NO: R02842
DATE :20/09/2009
BOOKING NO:003147
SALE CERTIFICATE NO :R02842
MY ADDRESS : H P PRAJAPATI
1/10/A JAGADISHPARK
BAPUNAGAR
AHMEDABAD 382350
MY CONTACT NO : [protected]
DELER ADDRESS
RAJDEEP AUTOMOBILES
NR BHARVI TOWER C.T.M.
AHMEDABAD : 380026
DELER 'S CONTACT NO : [protected] & [protected] &[protected]

THANKING YOU,
YOURS FAITHFULLY
H P PRAJAPATI
thanking u

Hero Honda — Non delivery of Bike as committed

Dear Team,

This is Milind Waghmare, i had registered for HeroHonda motor bike (Pleasure) on 01/10/2009 which was suppose to get delivered today i.e. 17/10/2009 (as per commitment). However, due to non avaliability of the chosen colour by us Sales Manager Mr. Atin Tambat (Shubhyan Motors, Magarpatta Hadapsar) informed cannot be delivered till 24/10/2009. He stated to write a complaint to customer complaint forum saying nothing will happen do whatever you want to. He gave an explation that, bikes were not delivered in time due to workers STRIKE. Why customer has to suffer because of their workers strike. I need an compensation from HeroHonda for the harrasment and rude behaviour of the Sales Manager Mr. Atin Tambat (Shubhyan Motors, Magarpatta Hadapsar).
This is to informe you that I have purchased a Hero Honda ACHIVER bike in jan.2006 From M/s.H.M.Motors located in Panvel - Navi Mumbai area.(contact nos.of H.M.Motors =[protected],[protected].Very sorry to let you know that There is some problem in rear wheel drum in my Bike and accordingly I have ordered the same to the same dealer one month back, But till date I could not get the same for which I am facing problem in day to day activity. Now I have come to know that they have placed the order to your good office since long back but you have failed to delevered the same. Kindly look into the problem and do the needful to get better services from your end.

Awating for your prompt repply.
Thanking you,
Your's faithfully.
Parag Joshi.
I Purchase Passion pro on 1-7-09 at JAYARAM AUTOMOBILES, sarpavaram jn pithapuram road KAKINADA 533006, A.P .First free service has completed 8-8-09 at 738 km, and second was on 26-9-09 at2008 km, .At the time of second service the above bike was giving milage 65 to 75 km per ltr and there was some starting trouble. I told for supervaisor that the bike is not giving perfect milage and they took my bike at morning and returned at evining, now the bike is giving 50 km per ltr


In this regard pls give some instruction for the above showrom

Name Sk SALIM
2-145, Ashram Street, Madavapatnam, Samalakot (m) KAKINADA
Engine No HAIOEC9GF09520
Frame No MBLHA10EN9GF01058
Date Of Purchase 01-07-09

Hero Honda — TECHNICALLY DEFECTED NEW BIKE.

To,
Project Manager,
Hero Honda Motor Ltd.
Delhi- 57

Sir,
I am a new Customer of Hero Honda Bike. I have Some Problem regarding new bike. Front wheel & rear wheel are not at a line (technically defected).
I have submitted a complaint to dealer (13.10.09. But he is not interested in this matter. Because I have paid full cash for this bike.
I am a poor businessman. I am completely uncomfortable with this technically defected bike.
Looking for your kind co-operation.
Thanking you
Susanta Pradhan.


NAME OF AUTHORISED DEALER
SUPREME AUTOMOBILES
At – Barpadumbasam P.O + P.S – tamluk,
Dist- Purba Medinipur Ph[protected]/268634/269577.


NAME & ADDRESS OF COMPLAINTANT

Susanta Pradhan
Vill+P.O- Barbasudevpur,
P.S- Sutahata,
Dist- Purba Medinipur,
Ph No- [protected]

ENGINE NO- HA10EB99J04158
CHASSIS NO- MBLHA10EL99J03673
Passion Plus.
I want to complaint against Samta Automobiles at Sonipat in Haryana. They don't fix appointment with customer for serviceing. I don't have time to sit whole day for service of my bike. It should be 60mins service on appointment.
I put my bike (Splender +) to take service last week in NAGAPPA AUTO (Hero Honda authorised service centre) in ANNA NAGAR WEST, CHENNAI (Land Mark : Near THIRUMANGALAM JN). I paid Rs : 4, 697, since changed many parts including, a tyre, springs, break shoe.

After taking from service, it seen not cleaned. but it was not problem for me that time, they agreed and to give Water Wash on next day. but the real shock is when i was driving i founf a lot of problems : No HORN SOUND, No PROPER INDICATOE DUE TO THE BATTERY CHARGE IS VERY LOW. I asked them they are pending and adjusting but compelling to buy a new battery. but when i put the bike service i was very well. I am not able to give more money


PLEASE I CAN'T FIND ANY CUSTOMER FEEDBACK IN HEROHONDA WEB SITE EVEN ALL COMPANIES HAVE THE SUPPORT ENTRY

Previously the bike got serviced on July 2008 in the same service centre and i have bought new battery from the same service centre for the first time since My bike was purchased on JAN 2005.

Anyhow I want a justice, good service, good battery. it is much what i have paid for service. The Hero Honda company should rensponse.

Hero Honda — poor service from service centre

Respected sir ,
My bike passion plus KL23A 7712 i am servise my byke from sree murukalayalam motors karunagapally puthiyakavu road kollam dist. The service of my byke is very poor

Dear Sir

I WOULD LIKE YOUR KIND ATTENTION TOWARDS THAT I WAS BOUGHT
A BIKE CBZ EXTREME ON DATED 29.10.2009 VEHICLE REG. NO.IS
DL7S BHO374

I HABING LOTS OF PROVLEM REGARDING FRONT WHEEL ALLOYMENT IT'S HABING BUBLING PROVLEM IT, S NOT WORK PROPERLY WHEN I CROSSED 50-60 THEN ITS DOING BOUNCING & IT IS NOT SAFE FOR RIDE. IT IS NOT SAFE ON ROAD IT CAN HAPPEN A ACCIDENT IT IS MAJOR PROVLEM. SO PLEASE TAKE SERIUSLY. PLEASE CHANGE THE FRONT WHEEL. WHEN I WENT YOUR SERVICE STATION BRANCH AT PATPAR GANJ INDUTRIAL AREA NEW DELHI
BUT I AM NOT TAKING ANY RESPOSE FROM THEIR MANAGMENT THOSE PEOPLE CHECKED AND TOLD ME IT IS FINE. SO PLEASE SOLVE MY PROVLEM AS SOON AS POSSIBLE.
I HOPE U WILL SOLVE MY PROVELEM.

YOUR TRULY
RAFAQAT ALI
32/50 TRILOK PURI NEW DELHI 110091
Ph [protected]
I WOULD LIKE YOUR KIND ATTENTION TOWARDS THAT I WAS PURCHASED
A BIKE CBZ EXTREME ON DATED 29.10.2009 VEHICLE REG. NO.IS
DL7S BHO374

I HABING LOTS OF PROVLEM REGARDING FRONT WHEEL ALLOYMENT IT'S HABING BUBLING PROVLEM IT, S NOT WORK PROPERLY WHEN I CROSSED 50-60 THEN ITS DOING BOUNCING & IT IS NOT SAFE FOR RIDE IT IS NOT SAFE ON ROAD IT CAN HAPPEN A ACCIDENT SO PLEASE TAKE SERIUSLY IT IS BIG MATTER PLEASE CHANGE THE FRONT WHEEL. I WAS WENT YOUR BRANCH AT PATPAR GANJ INDUTRIAL AREA NEW DELHI
BUT I AM NOT TAKING ANY RESPOSE FROME THEIR MANAGMENT THOSE PEOPLE CHECKED AND TOLD ME IT IS FINE SO PLEASE SOLVE MY PROVLEM AS SOON AS POSSIBLE.

i allready sent a mail .I HOPE U WILL SOLVE MY PROVELEM.

YOUR TRULY
RAFAQAT ALI
32/50 TRILOK PURI NEW DELHI 110091
Ph [protected]

Hero Honda scooter — misbehaving and bad services

maine ek hero honda scooter jiska no.DL-13S-4922,himgiri automobile se 16/10/09 ko kharida,scooter ki delivery ke time pe usme ek side miror aur footress nahi tha,jiska unhone mujhe jaldi hi de dene ka ashwashan diya,gaadi ke 1.5 mahine baad bhi mujhe scooter ka short saman nahi diya gaya,aur iske liye main us din se unke her diye time per phone karti aur mujhe fir us se agey ga time de diya jaata hai,baat yahain tak bhi rehti to tha,scooter kharidne se pehle mujhe bataya gaya ki ye 50/-p.km.ka avergae dega lekin scooter ka average sirf 30-35 ke bich tha,maine iski complaint ki to unhone mujhe scooter ki service kara lene ko kaha aur kaha ki service ke baad uska average thik ho jayega aue 50/-km ka average dega,
maine unke kahe anusar scooter 22/11/09 ko unke authorised service centre jhilmil industrial area mein de diya,scooter ke jon card mein maine main problem avergae ka kam hona hi batya tha,sevice centre mein mujhe kaha gaya ki service ke baad avergae thik ho jayegi.lekin jab maine service ke baad scooter liye usme mujhe 4 kamiyan aur kar di gai:-
1.Scooter vibrate kar raha tha.
2.Engine bahut sound kar raha tha
3.Scooter ka pick-up kam ho gaya tha
4.Pick-up lene per scooter bahut awaj kar raha tha
5.break jaam ho gaya tha.
6.scooter bar-bar band ho raha tha.

maine dusre din 23/11/09 ko service centre mein phone karke service supervisor mr.goldi ko scooter .ki compalints ke bare mein bataya ,unhone mujhe scooter lane ko kaha sath maine mr.goldi se kaha ki main naukri pesha hu,aur mera scooter time lekar ek hi bar mein sahi kiya karein,kyonki main bar-bar office se chhutti lekar scooter sahi karane nahi aa sakti.
Mr.Goldi ne mujhe ashwashan diya ki main is bar scooter le aaun dubara,aisa nahi hoga,
maine complaint mein apn scooter 28/11/09 ko service mein fir se de diya aur jo compalints mujhe dikhi maine sabhi jo card pe note kara di.
Next day 29/1109 ko subeh jab main scooter lene gai to mujhe usme koi sudhar nazar nahi aaya,puche jane per mujhe kaha gaya ki engine aise hi sound karta hai,scooter aise vibrate karta hai.mere arguments karne per unhone mujhse abhadrata ki aur kaha ki main aise hi scooter lekar chali jaun.wo log mujhe customer satisfaction form pe sign karana chate the,maine sign karne se mana kiya to unhone muhje scooter dene mana kar diya ki jab tak main likh kar nahi dungi ki main scooter ki service se satisfied hu wo log mujhe gate pas nahi denge,baad dusre logo ke kehne aur mere police mein complaint ki dhamki dene per unhone mera gate pas banaya ayr main apne scooter lekar aa gai.
meri request hai ki himgiri automobiles ko uske kiye ki saza mile taki wo bhavishya mere ya kisi aur ke sath aisa na karein.
dear sir


maine ek hero honda splender sweft moters se leni chahi lekin delar ne uske 1000+insurence+gaadi ke kagjat ke pure rupey cash me mange delar ne kaha he ki ye gaadi spaciel edition he
wo gaadi abhi jo 1crore wali aayi he na uske rupye mange raha he
aur wo us gaadi ko finence bhi nahi kar raha he
aap se reqwest he ki us gaadi ko finence karwae
i hv met n accident by a big suv car, my bike iz in herohonda n for last 3weeks, der iz no parts available for a such a big time perios, noe u people suggest me, what do i do ?
i hv got tat bike just coz your company claijms for cent percent custmr satisfction, now wre iz tat ?????????i wann mah answer any hoe,
Hero Honda, Suguna, coimbatore dealer. My bought a glamour bike in suguna (TN 41 T 5889) but there free services are very very worst... I am in third service and i said my problems in the bike but they were not considered and just do their worst work as usual... Please no one give your bike to service in Suguna coimbatore.

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