[Resolved]  Hindustan Lever Pureit — no customer care

I have requested for a battery kit for more than 3 times in 2 weeks ... No proper responce .
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Aug 14, 2020
Complaint marked as Resolved 
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hindustan lever pureit — No proper cusomer service

I have called the consumer care no so many times & resistered the Compliant regarding the Changing the battery kit & others assesseries. But i havent recevied so far .
This is not the single time.
This is the problem when every time comes
Take the action quickly.

This has happened with me in the past as well, the battery kit for pureit that we use shows us as finished and whenever we call your call center our query has always been unattended until we retry for more than 3 – 5 times. Can you please let me know the status for my order ????? my details are as follows:




TEL NO.: [protected], [protected]

EMIAL: [protected]@chhabrachains.com; [protected]@nci.net.in

Would request you to kindly revert ASAP as we are surviving with unpurified pureit water.


Hindustan Lever has most pathetic service. i have ordered a change of tap and made my complain in mid august. we are starting october and there is no response. i think buying pureit was the biggest mistake we made. i am sure even this comment will not yeild any response from them. and to think of it hindustan lever is such a reputed company. atleast i am going to dissuade anyone trying to buy a pureit from now on.

hindustan pureit — no proper service

I am a customer of Hindustan pureit. I have this water purifier for the last two years. every time the battery has to be replaced it takes them around two months to replace the battery kit. They dont tell us the name of the service centre not give the phone number. Every time I call they promise to deliver the kit in two working days. I have requested for a kit on the 23rd of Sept and today is 1st Oct and still no response from them.

Hope the company wakes up from its slumber.

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Pureit Team

We purchased Pure It water filter 4 months back and once we changed its Battery with worth of Rs 500 +. After changing that some days it worked. But at present water is not filtering its Batter Life Indicator is plane only ( Not become Red ). For the last 10 days we r trying to lodge complaint but your customer care No [protected] is not working. Now we r feeling unnecessarily we purchased this. I[censored] have any Phone Number near by our city, please give us. So that we can purchase at them. We r residing at Hanamkonda, Warangal Distict of Andhra Pradesh State.
HLL is providing worst service. please dont buy pure it. Their service is too worst in the world. They are looking for one time sale of product after that no service from their part.
Customer ID [protected] Padma Soneja

We made a request on 31.5.10 for replacement of kit and we were assured replacement by 1.6.2010 but nothing has happened till now. Their contact No.[protected] is also not working now. Please instruct your men suitably. we are
using unpure water.
I had made a request for replacment of kit on 1.06.10 but there ws no response . After waiting for three days, i again lodget a request on 5.06.10, but again 2 days have passed and no one has come to replace it.

Please make suitable arrangements and resources to handle user requests timely. I have a kid of 1.5 yrs and its too unsafe to use impure water.
I am agreeing to it. I have also complained 4 times for kit change but nobody come up so far. Since last 10 days i am using bislery water. There is no fun in buying Hindustan Lever pure it water filter. Just waste of money and time.
I am agreeing too. I have also ordered Battery Kit of Hindustanliver Purit before 7 days, upto now there is no responce from customer care.
Every time they have repled that we will check and revert you.
I have never seen such pure response from such big company...i have requested for a battery change its more than 4 MONTHS...yes 4 MONTHS...no response...i believe they should stop making it...how sad.
P.S- please please don't buy...
complane about your jabalpur stockist m|s ---H.U L---- is not respodnsing proparway my 15 days order is till the date not supplyed
also its agent mr N.Verma and mr tiwari is not comming in visit days and not given propar time please take some strong action
in M.P. and C, G, no one cain take action please change sotokist and salesman

thease all comlpane from

gurukrpa argencies [protected]
jasuja traders [protected]
kunj medicos [protected]
mahava traders
gupta med [protected]
sai medical [protected]
Last 15 days I am waiting for the Pureit germ kill kit, but this has not yet delivered.

This is utterly disgusting. Why the hell is this taking hell lot of time? Customer care is just horrible. I have also logged complain but no further contact from company side.

You people should understand the problem of the consumers. Taking Pureit was the biggest mistake of my life.

I am providing my contact number, though I believe no one will turn up this time as well.

However, if I don’t get the kit I’m definitely going to log a complain with the consumer forum. You people can’t make us fool.

Ph Number: [protected]
Place: Bangalore
i have also given complaint but after week period not getting service
its 3 months since i am complaining that my pure it is not working the cc ppl always say that we will attend your complaint within 1 working day but till date no executive has ever attended can u pls let me know the status of my complain my email id is limaye.[protected]@gmail.com otherwise i will take legal course since u have made a fool out of me and its because of you that my mother is having back problems after lifting heavy utensils to boil water since the pure it is not working for past three months who is responsible for this.

I ordered for a germ kill kit on April 15th. the automated message send to my no said that i would receive the kit within 72 hrs. Its 23rd April today, and have called their call center at least 5 times now. No response till now. Dont you ppl release that this amounts to deficiency of service and that u can be dragged to court for this? Send the kit asap to my address.

well i have the same problem as all
the other complaints above
not to mention the arrogance
they should try to do something
instead of sinking in their own
please do not recommend this filter
to any new users
run them down
" ZERO SERVICE " Rather the advertisement should go like ... your complaint will not be resolved within 24 days .. You have literally follow the CC team to get the battery replaced but still its takes 20+ days to replace the battery ..."Pure it customers" please do not recommend this product to any body which my friend has already done this mistake by making me go for pure it
yes! i have filed three complaint, but no one entertaining yet.

very disappointing service


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