[Resolved] Hindustan Lever Pureit — Replacement Battery not delivered | |||
My CID [protected] and product no RPB[protected] An order was placed for battery vide S10/MUM/[protected]/01 dt 9th June'10. First complaint no C[protected] dt 18/06/10 On 19th I get a SMS stating it is attended!. Second C[protected] was lodged on 21st. Still no response. S.Padmanabhan Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 25, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Sudarsan, This is in continuation to our conversation and the concerns mentioned in your blog dated 22nd Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 24th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team Verified Support Sep 13, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Sanjeev chopra, This is with reference to your comment on this website and the concern you have with the functioning of Pureit. As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end. We are keen to have your concern addressed immediately so that you are able to use Pureit. You may please provide your contact details and a convenient time so that we can speak to you. You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details . Rest assured for continued support always. Regards Pureit Team | |||
 3 Comments | |||
Comments
hindustan lever pureit — defected machine sold by company
i bought a hindustan lever pureit and when the very next day i installed itas i was not provided intallation by the dealer(surprising!), the tap and the body was found to be leaking. i made repeated complaints and when the engineer came and varified my complaints he first said he would repair it... did i pay for a repaired defectd water purifier??? second when i argued as it was purchased a day back and leakage was found at the very first use, he promised to replace my peice but after 2 days... does the hindustan lever purieit wants their customer to drink polluted water for 2 days dispite buying their product???i think in todays world ... bigger the name, worst is their product and service.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
hindustan lever pureit — No battery replacement for 7 days and still counting
We ordered for a new battery for PureIT system on July 3 2010. In spite of daily reminders, there has been no replacement for the last 7 days. The mentioned replacement period is 1 day. We are left with no water to drink! Still there has been no replacement, and the website does not work.