[Resolved]  Hindustan Petroleum Gas — No supply of additional gas cylinder

Hindustan Petroleum Gas — inordinate delay in delivery of cylinder and apathetic attitude of the sales officer

Sir, my consumer no.is603505 and my dealer is Sanika enterprises, baripada, orissa.I am not getting delivery of cylinder even one month after booking.When we approached the sales officer Mr.Kujur for help he is supporting the dealer as if he is a partner in the business. Inspite of having two cylinders i am purchasing cylinders in black market and sales officer is telling that it is prevelent throught India.
Please take necessary steps for early delivery.
SIDHARTHA KAR MOHAPATRA
BARIPADA

Sir,
I am from Sambalpur, Orissa having consumer number 605796 like lodges the following compliant against poor service in supplying of refilling gas cylinders by your dealer in my area. That before some months company has terminated dealership of one dealer named 'SAMALESWARI GAS' and deputed other dealer named 'TARINI GAS' to serve gas to the consumers. In the total town only one dealer is serving (to his own consumer and to the consumer of SAMLESWARI GAS). As a result of which consumers are facing many difficulties to get refilled cylinders. Dealer Tarini Gas is neither taking booking over tele phone nor supplying at home delivery. I am facing so many difficulties to get refilled cylinders in time though my job is a touring job. I have to go to Tarini Gas which is 5 kms distance from my residence for booking of a refilling cylinder and then have to inquire several times about availability of the same. On the day of delivery I have to stand in line for at least 2-3 hours to get refilled cylinders. I want to ask you sir is it the procedure of customer service of your company or is it rules provided by govt. of India. Hope you will take a quick action to deliver refilled cylinders on getting information over phone from the consumers to their door.
Thanking you,
ASHIS KUMAR BHUYAN
Full Address: House of Basanta Ku Panda,
Balaji Mandir Line,
Po- Khetrajpur
Sambalpur
Orissa
India
Pin code- 768003
Phone- [protected]

Feedback


Complaint Type Delay in refill booking/supply *
Subject DELAY AND POOR RESPONSE
Message Inordinate delay in delivery of cylinder and switching off/continuosly engaged telephone Sir, My consumer no.is600834 and my dealer is KAVYA GAS SERVICE, GK JUNCTION, MUTTATHARA, TRIVANDRUM-695008.I am not getting delivery of cylinder even 24 DAYS after booking.When I am telephoning them, either the phone will be continuosly engaged/switched off resulting impossible communication. Please take necessary steps for early delivery and to avoid further complaints. P R Nair




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Hindustan Petroleum — Non supply of Gas Cylinder at home

Dear Sir,
This is to inform you that I have an LPG gas connection of Hindustan Petrilium. My dealer is Veshno Gas Service, Baraut (Baghpat) U. P. . My dealer does not supply gas cylender at my home. My age is more than 60years and I have been retired from my service. I am not in the condition to bring the gas cylinder from the dealers Godown to my home. My dealers's contact no. is [protected] and he does not pick his mobile. So I am facing a lot of problem due to non availability of Gas cylender.

Please take necessary action in this regards as soon as possible.

Waiting for a favourable response.

ShriOm Sharma
LPG Connection No.- 06003
Mohalla- Banj Brahmanan,
Patti- Chaudhran,
Bagaut- (Baghpat[protected]U.P.)
Mobile No.- [protected]