[Resolved]  Hindustan Unilever Pure It — change of battery

My name is SAI KRISHNA & my customer ID[protected], I had given request for change of battery on 12.08.2008 that time customer care people have given replacement battery no.S08/hyd[protected], but still there is no response in spite of several remainders from me. Earlier after change of battery lot of dust was coming, that time also I have given complaint, but till date no action.

Regards
Sai Krishna

Hi,
The amount of water coming out from the water tap is very slow. We have to wait for atleast 3 min to fill even a single glass of water. Even the tap is very much delicate and it got damaged while pressing to take out the water. I have already placed a requset for that tap. They are charging Rs.70/- for that.
Can you please call me as early as possible. I want to give some important suggestion to you, ,

Thanks,
Satish (My purchased Pureit number : [protected])

In my house both are employee, to day and tomorrow is holiday I requested in your help line to change the battery and filter to day or tomorrow but they have asking minimum three days for replacement. kindly look in to this and do the needful for the customer or other wise our presence in the house is very limited. kindly co-operate and attend the service on date please. It is very helpful for me.

Kindly change the batteries of the following Customers ID

1. ID :[protected], Device Sl.No. RPB[protected]
2. ID : [protected], Device Sl.No. RPM[protected]

sir, i am rizwana shafiq actually i have purchase pure it on dated 12.07.2008 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 3 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within three months maxim 500 liters water is used in our pureit filter .so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.
thank you
your faithfully
rizwana shafiq
delhi
laxmi nagar
[protected]

sir, i am rizwana shafiq actually i have purchase pure it on dated 12.07.2008 and the consumer id is [protected]. your executive told us that it gives 1500 litre pure water but within 3 months its battery become red and your executive also told that in case of battery problem with in 6 months they will replace the battery free of cost but now no one is ready to take the resposibility and within three months maxim 500 liters water is used in our pureit filter .so this is your responsibility as well as duty to change the battery free of cost otherwise i can take serious action against the company.
thank you
your faithfully
rizwana shafiq
[protected]

Dear Sir,
I have purchased a PUREIT filture on 24/03/2008 and my Customer ID is [protected]. The germ kill battery kit of the said filture became RED and as per your instruction manual that was useless. I have booked a germ kill battery kit on 26/09/2008 vide booking no - S08/BWN/[protected]. I have repetedly calling to you Customer Care (West Bengal), but I am only getting response that it will be delivered within 72 hours. I have repeatedly lodged complaint to your end. Complaint numbers are (i) C[protected]ii) C[protected]iii) Not recorded (iv) C08720371. But so far I got nothing. I am really astonished, a brand name like HUL is providing such a worst customer care service.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
With Thanks
Dhruba Roy

PURE IT WATER FILTER — white dust on the filtered water

i have purchased pure it water filter before 3 months at delhi, after one month of purchase of filter there is a white dust is lying on the top of the filtered water.what is this, is it ok or something wrong.

please clarify the same.

dear sir
my customer ID is [protected] girish kumar singh, jamshedpur.
my battery life indicator becomes red.
so, kindly replace my kit as soon as.
mobile no. [protected]

My Customer ID No. is [protected]
I am a resident of Kalwa, Thane.
On August 22, 2008 I called to Pure It Customer care Dept., regarding replacement of Battery, Since it become red.
Since then I phoned twice, as a result of that I received complaint No.C08646696.
Battery yet to be received.

This is MR.R P BALLODIA & my customer id [protected] and i purchased hindustan unilever pure it on 25/3/2008..i came to know through advertisement that 1500liters water as save as boiled water and battery lasting for 6months, but its all fake..the germkill battery has turned red in 2months itself...so its your duty to replace it but no action is taken from your side after repeatedly complaining..so this is not expected from your side...so kindly take the action
thanking you,
C/O MR.R.P Ballodia
G.T.ROAD, NEAMATPUR(EAST)
POST-SITARAMPUR, DIST-BURDWAN
PIN-713359
MOBILE-[protected]

Sir
I happened to be at Guwahati Eye Hospital, G.S.Road, Guwahati and I had seen you Pureit there. I dropped your demo request form there few days back. Somebody from your Guwahati branch contacted me over telephone and asked if I am interested in purchasing your "PUREIT" water purifier. As I shown my interest One Pc. Pureit was sent with one Mr. Prahlad Kalita on 20.10.2008 from your Guwahati branch (address not known by me) who described regarding Pureit with the unit brought by him. When asked about the bill he assured me that the bill will be delivered on next day and he collected Rs. 1800/- being the cost of the unit. However I got signed the voucher for the same. Regarding the warranty card also he told me that the same will be sent alongwith the bill.

I now want to know, when the bill will and warranty card will be delivered?

Thanking you.

Yours truly
Sampat Raj Ghorawat
c/o. Milapchand Hiralall & Sons
32, T. R. Phookan Road,
Fancybazar
Guwahati-781001
M-[protected]

Hindustan Unilever - Pureit — No response for Battery Change

I Stay in Mumbai and have made calls several times on the customer support no. but unfortunately there is no response.

It is sad to know such a big name like yours cant provide good customer service.

Is it that the job is over after the sales of goods is done.

Kindly provide some customer service number who will be able to respond to queries & provide service.

Regards,

Sheetal Mukherjee

no service provided to us against regular complaints made to ur customer care for replacement of a tap so we are truly unsatisfied regarding ur services .
myself : K.S.Gaba
add: 80, unique apartment sector-13, rohini, delhi-110085
contact no. : [protected]

I ordered the battery on two 20.10.08weeks before, but till now the battry kit will not supply.. they r not giving proper answer.. i never such a see a worst customer care service.
My mobile no [protected]
order no - so8chn[protected]

Dear sir,
My customer id is [protected].My battery life is over. so, kindly replace it as soon as possible.
My mobile no:[protected]
[protected]
[protected]
My name is Jayashankar .i'm frm Khaghar Navimumbai.

Dear Sir/Madam
My name is Samir Kumar Datta of Ideal Abasan, Debigarh, Madhyamgram, Kolkata-700129 & my customer ID Mobile no. [protected] I have purchase a Hindustan Uniliver Pureit 19/09/2008. From your advertisement we have known that pureit gives us 1500 liters water as save as boiled water but within 29 days[protected] our germ kill battery has became red. We are only two person in are drinking this purify water and maximum 200 liters water is used in our pureit filter. I complained on[protected] then one of your cc executive (Swapan Nath M-[protected]) was come and after cheeking everything he assured me that it is manufacturing diffect and he will change it within next two days but after nothing reply I again complained on[protected] then one of your another cc executive (Debasish Ghosh, M-[protected]) was come on[protected] and talked his executive madam about my problem from my mobile-[protected] and assured me after forwarding this massage they will change it free of cose. But last 18 days my Pureit filter lying out of order nobody response me when it will change?
I request you to kindly take action and order to your region office as soon as earliest.
Yours faithfully,

Samir k. Datta
Ideal Abasan, Debigarh
Madhyamgram
Kolkata-700129
Mo- [protected]

I need to replace my pureit battery, so please let me know the service provider's contact number in thrissur town..
Laiju,
[protected]

SEE HINDUSTHAN LEVER COMPANY HAS GOOD REPUTATION IN QUALITY MAINTAINING & QUALITY OF SERVERICE AND WHEN THIS PRODUCT IS LAUNCHED THE RESPECT ON THE COMPANY INCREASED AND HAD THRUST THAT THEY CAN MAINTAIN THE QUALITY & SERVICE ALL THE WAY AND ARE VERY THANKFUL FOR SUCH PRODUCT.AND THE PRODUCT IS VERY GOOD & BLESSED ONE AS PER PRESENT ENVERONMENTAL CONDITIONS.BUT THE VERY IMPORTANT THING IN ANY PRODUCT IS SERVICE AFTER PURCHASE IS ONLY IMPORTANT ASSPECT FOR THE PRODUCT TO WITHSTAND AND BE SUCCESSESFUL & TO KEEP MAINTAINING THE THRUST, BUT FOR THIS PRODUCT THE SURVICE WAS TERRIBLY FLOP .THERE IS INSECURITY WETHER IF WE DINT GET BATTARRY CHANGED AS SOON AS WE GET NECESSARY TO CHANGE, & THERE IS HUGE AMOUNT OF THRUST BREAKING .AND WITH THIS QUESTION RAISES WHY SHOULD WE PURCHASE A PRODUCT WHICH CAN'T BE TRUSTED ANY MORE.I FEEL IT IS POSSIBLE TO MAINTAIN GOOD SERVICE IF IT IS NOT TAKEN LIGHTLY.I HOPE THRUST ON HINDUSTHAN LIVER LIVE FOR EVER ASPECIALY IN THE CASE OF 'PURE IT'.
THANK YOU
A CONSSUMER

Hindustan unilever pure — Change of battery

Sir,
Please send any person from your organisation in my home at any time who can change water purifier battery.
My serial No. is RPM[protected].
MY PHONE NO. IS [protected].

PLEASE SEND SOMEONE AS SOON AS POSSIBLE.

THANKS.