[Resolved]  Hindustan Unilever Pure It — change of battery

Dear Tanusree Bhattacharya,


This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Delivery / Complaint Resolution.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would aplogies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done upto your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Pureit Team

Our Water purifier is not working, kindly send an executive for repair the same.

Thanks
Vinita
[protected]

Hindustan Unilever Pureit — ignoring customers request reg change of battery

Sir/ Madam,
We have asked for change of battery for Hindustan Unilever Pureit on 1.10.2009,it was told that it would changed within 3 working days.It was not changed.Again we called the following number [protected] on 12.10.2009 twice ( talked to Mr.Charles) & [protected] on 13.10.20009 thrice and we were assured that there would be changed of battery on (or) before 15.10.2009.But till today (16.10.2009) the following request is not attended.We expect battery to changed within 48 hours and request you to take necessery action regarding this.
Thanking you.

Dear Mr Ganesanbalachandran,

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Vinita

This is with reference to your comment on this website and the concern you have with the functioning of Pure it.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pure it.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Dear Nived,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Aravind Babu S,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear G.saleem,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Mohd. Nawaz,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Dear Prabu.r,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.

Rest assured for continued support always.

Regards
Pureit Team

Kindly change the batteries of the following Adress: sanjay tiwari C/O Jaipal Yadav, Vill.Gwaliar, panchgaon, Gurgaon

M.No. [protected], [protected]

Hi Sir,

We bought Purit 1 Year back.
I have made request to change battory kit, while talking to customer care, I came to know that they provide the service to the places near by Akola only.

As I am living in Shegaon, and due time contraints I am not able to travel to Akola to change my pureit battory.

Please do needful.

Order no: S09/AKL[protected]

Thanks.
Prashant

Dear sir,
kindly change my pure it battery as soon as possible. My residence address is 636, west guru angad nagar, street no. 16, Laxminagar, Delhi 110092. Mobile No. [protected]

Thanking you
Sujeet Jain

Pureit - HUL — Replacement battery needed....no executive even after 1 week

Hi

I have been trying to get a replacement battery for the last 1 week. I have called up the helpline 3-4 times aal I got is "Our executive will visit u tommorow" and this tommorow never comes.

Till now I was quite happy with the product but this experience has left a bitter taste. Now instead of recommending this product to everyone I am asking everyone to not to buy this one.

My mobile no: [protected]...Pls check for urself how many times I have contacted the call center.

Regards
Sankhya

SIR,
I purchased pureit around 6 months back ..MY PUREIT BATTERY GOT EXHAUSTED 2 weeks before.I am repetedly calling to you Customer Care (tamilnadu)but I am only getting response that it will be delivered within 3 days.
2 weeks have passed but no response or delivery of battery yet.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
thanks,
lokesh
coimbatore tamilnadu
mobile no [protected]

purchased pureit around 6 months back my customer id is [protected]..MY PUREIT BATTERY GOT EXHAUSTED 2 weeks before.I am repetedly calling to you Customer Care (tamilnadu)but I am only getting response that it will be delivered within 3 days.
2 weeks have passed but no response or delivery of battery yet.
Please look into the matter seriously to provide the battery kit, else take back the product and refund my money.
thanks,
lokesh
coimbatore tamilnadu
mobile no [protected]

I do agree with these complaints. in pureit hindustan unilever is not able to give services to the customer which should be shameful for HUL. the call centre agents are doing there work in proper way but HUL him self is not able to give good services.they dont have enough employ for the services and as well as part of that product..i would like to tell you after giving these kinds of services they are again launching a R.O WATER Purifier and AUTO FILL PUREIT {RS 3200}. SO plz promote this all and be aware of this product. never purchase any of these water purifier.
And u people will surprise to know that i had also worked for this pure it water purifier AS A CALL CENTER AGENT.
THANKING YOU ALL
I CAN FEEL UR PROBLEMS.

Hindustan Unilever Pure It — battery replacement

sir/madam,
my ID [protected]
i reported pure it call center on 9th of october 2009 for battery replacement. as on today nobody attended . but i am receiving sms on my phone that they had attended. till today i called several times for my battery change. my son has effected from throat infection and fever by drinking impure water . due to infections we are purchasing mineral water. please take action on them .


yours faithfully,
dama anand kumar.

Dear Mr. Dama Anand Kumar,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on GKB Delivery

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services to pureit.[protected]@unilever.com or call up the helpline @ [protected]
Rest assured of continued support always.

Regards,
Pureit Team.

Dear Mr. Sankhya Dey,

This is in continuation to our conversation and the concerns mentioned in your blog dated 26th Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 1st Nov replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team