[Resolved]  Hindustan Unilever Pure It — change of battery

Hindustan Unilever - Pureit — Replacement of battery

Ref : Customer ID/Name - [protected] - Debabrata Bhattacharjee, Ph.[protected], [protected]
Add : 104/1/1, A.K. Mukherjee Road, Kolkata - 700090.

The said customer as referred above is my ailing father aged about 70yrs. To my utter distraction this is to bring to your kind notice that we have purchased your product " pureit" through SWZ, Jitender Trading Company, Flat No. B2, 12 Narendra Nagar, B.T. Road, P.O. Belgharia, Kolkata - 700056, UN No. [protected] per Invoice dt.[protected].
Since then we have changed and or replaced the battery/device as mentioned in the subject of complaint according to your instruction as and when required by calling your pureit Helpline - [protected] whereas the said battery is not available in the open market which is absolutely under your control.
But, this time we have had experienced to our extreme bitterness of rude-demeanour and the useless chat of marketing of a new battery of your company using my father's call to your said Helpline on[protected] which you didn't provide toll free.
In as much as, for the last one week my father made several calls requesting the booking no. for the required battery and tentative date of installation. But your Helpline Call Attendants were very much reluctant to comply the request of my father an ailing senior citizen, even considering the utility and exigency of the device for the purpose of healthcare.
Further, I would request you to keep it in the mind that your company is obligated to the owners of the pureit in supplying the said battery on payment of scheduled price since it is under your absolute control.
In view of the above, this unbusinesslike, unmannered behaviour and gross non-co-operation is a blatant violation of natural justice which is most unbecomming on the part of a renowned multinational company like yours and we took serious exception to it.
Though your call attendants both male and female are in the habit o[censored]nrevealed their names to the customers, but one of them has disclosed her name as Arpita Banerjee during the period of constant calling of my father as mentioned before.
Ultimately being vexed on the disregard to my father I am constrained to lodge this complaint with the hope that your due consideration will redress my genuine grivance.
Awaiting your early reply and prompt necessary action so that we may have the pure water from our 'pureit' particularly for my father's indisposed health

Regards&Thanks

Jnananjan Bhattacharjee
[protected]

My name is Vikram Kumar from delhi address D18/43-B vijay colony new usmanpur delhi - 53 my customer ID no. [protected] I have purchase a Hindustan Uniliver Pureit 29/9/2008. our germ kill battery has became red. please replace it.

no proper after sale service..bettery change after many calls..

Even after repeated requests my battery kit has not been replaced.Please take care.

sir
my battery has to be changed your telephone not answering

Hindustan Liver / Purit 1800 — Faulty Products

I have puchase the above mentioed product like your sales reprensentative near about 2 months ago. But last 25.05.09 I have done a complain over phone vide register no.[protected] and my customer ID [protected].

Than today your service tech persons visit the same as per complain and said that battery was fully damegd and he suggest to replace the battery kit and cost of rs.550/- approx.

I would request you to kindly changed my battery kit free of cost or replace the new filter.

subhasish dutta

Hindustanlever Pureit water purifier — Non supply of spare part-Tap

C[protected].
Not supplied the Tap even after repeated complaint
Complained By
Dr.B.N.Motagi
Sanmati Marg
NTTF, Dharwad-580001, Karnataka, India
Cell: +91-[protected]

Hindustan lever/pureit — 15days have passed, battery not changed

Dear Sir, With due respect I, m informing to you that I bought a pureit filter from Calcutta, Jayanta Chaudhuri, My customer ID no:[protected]. Samadhan Products & services handle this product, Fifteen days before I complained, but they have not send the battery. Sir, I hope, you will consider my request and as soon as I could get my battery. Thanking you,
Yours faithfully,
Jayanta Chaudhuri
44, Dr, P.C.Lahiri Saranee.
Kolkata 700050
Sinthi
My two complaints no:[protected];[protected]

I Purchased water Purifier from Hindustan Unilever two years back, I have been asking a battery kit replacement for past three weeks. First time when i called them for the replacement on 07.05.2009 they said within 3 working days their executive will visit my place and will replace the battery kit, but nobody turned up".
Second time when i remainded them over phone on 13.05.2009 they said the battery kit already been replaced and they logged as a fresh enquiry. I don't know where they replaced. Disappointed by the service.

Today is 03.06.2009. Even now they have not responded not even over phone.

At the time of logging for the replacement of battery kit they have collected all the contact details and the customer ID also.

Poor customer service.

i am from vijayawada now i'd like to purchase one pureit kit but after watching all the above complaints and also the inquiry made in the market what about your service i dont know that's why i stopped to buy it. if any body give us the guarantee, i'll but it. thank u.

Unilever/Pureit — Change of battery

My ID No- [protected]. I have a pureit water purefying system. Batter life has expired on April, 2009. Repeatedly submitting complain overy telephone but unfortunately till date no action has yet taken . As a result I have been suffering from dysentery also having heart desease. I am 72 years old. Kindly look into the matter change the battery of pureit maching immeidately.
Thanking you,
Yours faithfully,
Satyen Lahiri,
46, Thakur Bari Street,
P.O- Sreerampore, Dist:- Hooghly, West Bengal,
Telephone No:- [protected]
Mobile No:- [protected]

The worst ever possible customer service.Even I have faced the similar problem.My Battery Kit has not been replaced inspite of numerous calls.Hindustan Unilever Limited should withdraw the product if they cannot run the show properly. Naveen[protected]

i am lenin from chennai. i purchased pureit two years back. i ordered for a battery kit last september from thiruninravur, chennai. but the pureit persons r giving reasons like battery kit not available, no person to deliver. Now i have shifted to kattuppakkam, chennai. I again called pureit for change of battery kit. they till had not provided it. this is very worst service. they r having my mobile number but still r telling that they had noted my address wrongly. they r not calling me and if i call them they r stating reasons like no profit for them and its not me who attended my call. is this the way one of the good company's service to be? please take necessary action.

thanku
lenin
1/2 Maraimalai Adigalar street,
Sendurpuram, Kattuppakkam,
chennai.

I was purchased hindustan water purifier few months back and for battery changing i have to be suffer or wait for 2 to 3 weeks whenever we are calling him they are only replying our executive will reach you within 3working days but i dont know when they are work. a very poor services of Hindustan Unilever. Actully we are getting fraud from this company, now we are understand what was the status of company, after this we are not bought any product of Hindustan Unilever. And we are requesting to consumer court please band this Co.

Hindustan Unilever water pure it — Regarding Replacement of Battery

I am calling Hindustan unilever pureit from 24th may 2009 to replace the battery of the filter but no one has turned up till date i.e.16th june 2009. The complaint no. is [protected].

hi,
not response at change the battrey

My Name is Neha bajpai.
My Customer ID is [protected] and my Cell No is [protected]
Now I need to change my battery.
The HelpLine No [protected] is always unavailabl, and now I dony know how to get my battery changed.
Secondaly we were promised that there shall be continuos service of the product, but I have not heard of any service call from the company till date .

after sale service is so pure that, no nobody gives a proper reply to the complaint at customer care. For the last 15 days we have requested for change for pureit kit but no body has cared to get is the new kit nor they have given us information from where we can get it locally at the company outlet.

My address given below

Madan Lal Khattry
H.No. 110, Sector-23
Faridabad- 121005
[protected]

pl. arrange for the requirement at the earliest

Consumer Customer ID[protected] .

This is a regular problem for my unit also . Apart from no support for replacing the battery, we also dont get a booking number whenever we place the order. There is no proper forum where we can highlight these service issues. The indicator on the battery seldom works in my unit.

Hope some one out there can provide a contact to which these issues can be highlighted.

COntact [protected]

Hindustan Unilever — Battery change Complaint pending

Dear all,
I had purchased Hindustan unilever's Pureit water filter in 2008 (Cust. ID-[protected]), we have had 1 battery change since then.
On 18th june 2009 I had lodged a complaint regarding the change to their complaint no. [protected].
Since then I had called to them at least 10-12 times for a meager change.
A Multinational company Like 'Hindustan Unilever' shouldn't boast off their services, if they have such a poor service network & only sing their product on Silver screens.
I would never recommend of this product to anybody even if its a low price product.
I hope there would be somebody who could resolve this small (yet so essential problem, as its related to drinking water) problem of mine.

Thanks
Mohd. Nawaz