[Resolved] Hometown, Mitashi — Mitashi portable dvd player from home town, kolkata - swivel screen not working | |||
I bought one portable dvd player of mitashi company from home town. After 5 days i was finding difficulty on opening the monitor properly. The issue was swivel screen support has been not wokring properly. I have taken this to home town and they said you need to call mitashi. I called mitashi and the person visited my house from the company. The name of the person is tapas and his number is [protected]. He mentioned to me that he is going to change the screen support and would charge rs 125. Although it is in warranty period and i an not supposed to pay but still i agreed, but then he mentioned it is not in stock. It has been more than a month not being replaced and home town also is not doing anything. I am not very sure what to do. I am telling tapas (Mitashi) to change the model. He (Mitashi) and hometown has turned deaf ears to this request. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Ms Soumya,
This message is from HomeTown.
We have got your confirmation that the above said complaint is resolved to your satisfaction on 28th May 2011.
You had received the following response from the brand after you had complained.
[protected][protected][protected][protected][protected]
From <priyanka.[protected]@mitashi.com> 05/24/2011 04:12 PM
To <soumya.[protected]@tcs.com>
cc <[protected]@mitashi.com>, <[protected]@mitashi.com>, <vijay.[protected]@mitashi.com>, <[protected]@mitashi.com>
Subject Fwd: FW: MITASHI PORTABLE DVD PLAYER FROM HOME TOWN, KOLKATA - Swivel screen not working - Complaint ID: ICF12652
Dear Customer,
As per service policy any type damaged or broken not come in
warranty terms. But you are our valuable customer because of that this
time only we will make set without cost & today we dispatched related
spare for this plz give us one week time.
Regards,
Priyanka Sawant.
[protected][protected][protected][protected]--------
Sincerely,
Customer Service.
This message is from HomeTown.
We have got your confirmation that the above said complaint is resolved to your satisfaction on 28th May 2011.
You had received the following response from the brand after you had complained.
[protected][protected][protected][protected][protected]
From <priyanka.[protected]@mitashi.com> 05/24/2011 04:12 PM
To <soumya.[protected]@tcs.com>
cc <[protected]@mitashi.com>, <[protected]@mitashi.com>, <vijay.[protected]@mitashi.com>, <[protected]@mitashi.com>
Subject Fwd: FW: MITASHI PORTABLE DVD PLAYER FROM HOME TOWN, KOLKATA - Swivel screen not working - Complaint ID: ICF12652
Dear Customer,
As per service policy any type damaged or broken not come in
warranty terms. But you are our valuable customer because of that this
time only we will make set without cost & today we dispatched related
spare for this plz give us one week time.
Regards,
Priyanka Sawant.
[protected][protected][protected][protected]--------
Sincerely,
Customer Service.
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
portable dvd with screen — resolve
I placed an order for portable dvd player with screen as shown in naaptol web site.order date was 17 10 09 and order no. was75669.after one month, on 13/11/09 i received one simple dvd player.after complain the same some gita bagheel email me to send back the item for replacement along with courier expenses bill.i did the same next day.but till date i have not received the item(1/04/10).now nobody reply my emails.the customer service rep.they are giving falls comitment.they are all sitter,daku,lottera,.do not buy any things from them.do not wastage your money.goverment should take strict action against naaptol.
bhaskar mahanta.
[protected].
guwahati.
assam.