Honda Cars India Complaints & Reviews

Dear Sir/ Madam,

Ref: Dealer name: INNOVATIVE MOTORS P. LTD, Dealer code: GJ10002, Invoice no:08IW17626,
Inv. Dt: 07/10/2008, Customer Code: CU60433, Cust. Name: ManojKumar T. Shah, 4th
Free Service coupon no: 781376, Activa Reg. no: GJ- 1- JA- 472

I am a customer of Honda since four years (we own two Activa and Unicorn) and a satisfactory customer. But my trust towards your authorized service station is now bit shaken due to my last three experiences from one of your reputed authorized Dealer and service station at Ahmedabad, INNOVATIVE HONDA, Innovative Motors Pvt. Ltd., Swastik 4 Way, Navrangpura, Ahmedabad- 380009, was not at all satisfactory and the response/ excuses which I received from their employees was worst.

I had given my Activa in service, free service, with Innovative Honda on 7th October 2008 and later, when I received my vehicle from service, it was in the same condition as I left in the morning. They only dusted the vehicle from outside and from inside the vehicle was in the same condition in which I had given and when I asked the reason for the same they gave an excuse to me saying, that the blower was not working and so the activa was not serviced properly, this was ridiculous and indigestible excuse, that how come the vehicle was cleaned from outer side and when it came for inside cleaning the blower stopped working. I mean do they consider the customers as fools or something that they can give any silly crap reason and we will accept the same. This is not the first time it happened. This kind of behavior was for the third time and each and every time they people have some or other kind of excuse. It’s good that this service station works for 365 days but it’s not the reason that they can cheat their customers in this way. Previously, I used to give my activa for service with Apex Honda in Maninagar, and I had very satisfactory experience with them but due to my personal reasons I can’t give my activa in Maninagar and so I opted for above mentioned service station as it was near to my working premises.
With such a kind of behaviour from such reputed service station, keep me thinking that the spare parts and oil which they replace on requirement do they match the standards or not and do they really replace those parts or you just make your customers fools by telling them that oil is changed or spare parts are replaced.
I would appreciate if this complaint is taken in positive way and some internal checks are implemented to assure the customers that they are at right place and will be provided satisfactory services without which i may have to go to consumer forum
Hope to hear a positive response from your side.
Thank you for your cooperation.
Regards

Niyati M. Shah
([protected]@yahoo.com)

I got a brand new unicorn on feb 2008, i stay in Mumbai, i have done my 1st servicing at 928 km, 2nd on 6161 km, i used to get service my bike at chembur ( Pilot ), they told that your 2nd service due was[protected] so they didnt accept the servicing for bike, they had torn my page and continued my servicing by 4th, now after the 4th service my next service is on[protected] bt till then i dont know the problem regarding oil whether they have put new oil or they have used the oil, my engine crank has been damaged because of this oil matter, if i will get my bike before service time they will not allow and if i will bring my bike on time my engine has been damaged, so this problems occur because of the oil thing ...please contach to honda pilot (chembur) and get my problem done .

Thanking you,
Mitesh soni
ph: [protected]

sir,
I had booked a honda unicorn(black) 1 month ago but I didnot get it till now.They promised me 2 give it within 20 days.I dont know whats the reason behind it.Now I am planning 2 take BAJAJ PULZAR because i am not getting enough response from the HONDA.I[censored] want 2 help me please provide me the bike within 1 week.contactno:[protected](india)
thanking u
diljith

I had purchased a Honda Dio Moto Scooter from Fortune Motors, Ranigunj, Secunderabad, on 11th July 2007. . Vehicle Details are as under:


Model: 2007 - Honda Dio Moto Scooter
Make: Honda Motors
Regn No.: AP-28-BF-7967
Engine & Chassis No. :[protected]

The vehicle had some noise from the very initial stage itself. Whever I took it to the Authorized Service Centre (Fortune Motors, Secunderabad) I was told that it would become smooth after 1st service and 2nd service. However after 3 services also the noise is there and now it has increased. It has now run 11400 kms. When I took it to the same service centre again, the service people are now saying that the clutch assembly has got damaged and the noise is coming from clutch plate and that I have to bear the cost.

I told that the vehicle was under warranty and also the noise has been there from day one. However, the dealers are not accepting that same. I intend to go to the consumer forum for my complaint since I strongly feel that the vehicle had problems from day one and that there is a manufacturing defect.

Pls forward to the concerned authorities and give justice to me.

Rgds

Rajesh TD
[protected]

I have purchased hero honda cbz xtreme 2 weeks back. from the first date the fuel meter is not working, i give the complaint to the workshop there response is not good. after wasting 2-3 hour they repaired my fuel meter. then after 2 days i found the electric start of my bike is also not working and fuel is leaking from the bike, i again go to workshop and they told me you come on another day or some other time.
i ask them to give the complaint book but they refuse and giving them some threats they produce and we file the complaint but there is not response at all. i am not happy with performance of the bike and with the agency from where i have purchased the bike.

they sold me there passport membership by saying that you will get 5% discount on every thing but when ask for discount they we have commit thet we give discount on all things but only on spare parts.

if any one can help plz help me.

Hello Sir/ Madam,

We hand over vechile on sat morning at around 7 clock for free service on 04/10/2008 in kun honda vadapalani branch. almost eve 4.30 we got a call frm service center tat they told ur vechile skeltch plate is not gud so u need to change it imm..it may cost around 1500rs..we told tat no need of now we will change it later..we went to take vehcile around at 7.00 clock.. we got the vechile we started and went just within a minute we got huge sound frm engine side..imm we went to serivce center they told tat time over u need to come tomm..so we went tan we came tom.. we said tat wen we left the vechile in morining for free service it is in gud condition without any major problem and without any sound..they also checked it and verified..they told ur skletch plate is broken u need to change it..now how it is happend?we asked them? they not resopnded properly for our answer..than we take back the vechile and came..wat it shows means they taken our new parts and transfered to some other vechile and they put some older parts to our vechile...really it is very bad thing to do they are cheating the people's...really it worrying because some peoples who r doing like tis it in service centre is spolling whole honda unit company..now days most of the peoples r not liking honda vechiles its true...

we are very much worried for this kind of activities...take some imm actions we request u...


regards,
geetha..

Dear Sir,
I am owner of well maintained HH-Splendor of April 2002 model. My vehicle is very well maintained by regular servicing from authorised service centres of HH. Besides this vehicle, I have Maruti car too.
When I went today morning (about 8.30 AM, dated 7/10/2008)for servicing of aforesaid vehicle to Pratham Motors at Wakadewadi, Pune (it is about 13 KM away from my home), the waiting token was alloted to me (No.39, form No.26126). After waiting of about 1 hour and 15 minutes, the supervisor has denied to accept vehicle for servicing by giving the reason they will not take vehicles today for paid servicing. We take out our precious time from day to day routine.
This is very absured behaviour of the Pratham Motors staff. Here, HH is giving emphasis on customer satisfaction and on the other hand, these people are pushing us to service our vehicle from unauthorised service centres. It need not be mentioned seperately to owner of service stations that they are getting regular income (without offering any discounts/bargaining) on the servicing of the vehicles.
Now, I request HH officer that why it was happened? Please resolve at the earliest.

sir i purchase hero honda glamour model in may 2008 from MR Auto, Nawansher (Punjab). he charge Rs 200 extra for company passport scheme and ask i give u 50000 accedental insurance plus if any body purchase a new bike from any dealer i give u attractive gift. but till now i dont recived any insurance policy. I refer one of my friend and he purchase henk model. plz clear the passport scheme is from company or local dealer my cell no is [protected].

I was buy hero honda passion pluse bike in july-08from SAI MOTORS, Bangalore.Reg-no-KA05HF9169.bike wheels are shaking becauce of defected wheels.i was informed on 3rd day of the bike delivery.nothing they done.again i informed in the time of 1st service, but no use.after 15 days after service again i complined regarding this.npthing they done.now 15 days before i given to 2nd service and i complined regarding this.they told me to need to change front wheel.from that day i am calling to service centre.they are telling later...now i am not using my bike because this problem.i want immidiate solution.if not i will go to consumer court.

Regards,

DAMODHAR V,

[protected]

FIRST FEEDBACK ON 22-07-08 TO HONDA SIEL CAR INDIA

Dear Madam/Sir,

IRRESPONSIBLE BEHAVIOR/FAILURE IN COMMITMENT: M/S Sugoi Motors Pvt Ltd.Delhi

HONDA CITY ZX No. DL 4C NC 3045

I am to inform you with pain that I booked Honda City ZX with M/S Sugoi Motors (Unit of Ring Road Honda) Najaf Garh Road, Moti Nagar, New delhi with a commitment for the delivery on 18 Jul 2008, being the wedding anniversary day of my son Saket Mangla. But Sugoi Motors failed to deliver the car on that day inspite of my repeated calls to Mr Sheetal Preet singh, The Manager there. He started avoiding my calls, then I had to visit personally to him on 18 Jul 08 and asked him as to why he was avoiding my calls, his reply was that I was not the only customer, he has got so many other customers too.what a polite reply from a show-room manager? On my request to expedite the delivery, his reply was that he would deliver the car only if he gets the SMS from the bank regarding loan approval. When I told him that I wanted the car for this particular occasion why did not he coordinate with the bank well in time, his reply was that bank takes its own time. Then I requested him to take another cheque of Rs Four Lakh from me as a guarantee for the loan, he declined that offer also as if he was adamant not to deliver the car for this occassion. Inspite of my repeated requests, he never bothered to talk to the bank official to check the current status. If Mr Singh was unable to get the things done from the bank, then why did he commit to deliver the car on 18 Jul 08 at the time of booking. So the very purpose of buying this car was defeated by the callous and negative attitude of Mr Sheetal Partap Singh. Next day again I visited the showroom and I found Mr Karan Kapur sitting in Manager's Chair. I narrated my story to him, then he told me that bank's approval has not been recived yet but he would deliver the car without the approval and he deliverd the car on 20 Jul 08. I want only one clarification that when Mr Karan Kapur can deliver the car without bank's approval why Mr sheetal did not show this coutsey when he knew that I want the car very badly for that occassion. Is it not desirable from a manager?

After taking the delivery on 20 Jul 08 at 1500 hrs when we reached our place we found that one of the side mirrors was not moving when we tried to move it with some strength, it came out. We brought this thing to the notice of Mr Singh, his immediate response was that we will have to pay Rs. 2500/- for the mirror. On our request that we are not supposed to pay as it was a manufacturing defect, his reply was that why did we not check each and every thing before taking the delivery. Then I requested him that its not possible to check each and every part of the vehicle before taking the delivery. He said that since we did not check before taking the delivery, we will have to bear the cost mentioned by him. Immediately I rang up their VP Mr Jain, On his intervention Mr Abid from their workshop approached my son and taken out the mirror from the car. Mr Abid and Ms Dimple told my son to bring the car other day and mirror would be refixed without any paymnet. But next day we received a message from Mr Singh that we will have to pay the cost of the mirror. I am failed to understand why contradictory statements are given by differnt officials of the same show room. Its sheer harassement to a customer. Then I again contacted Mr Jain, after that I received a call from Ms Jasbir CRM of M/S Sugoi Motors telling me that the mirror will be replaced free of cost.

Now comes the question of Transparency. There is no transparency in the allotment of Registration Numbers. These numbers are kept secret from the customers. I requested for two numbers i.e. 3033 or 3060 but Mr Singh declined both the numbers with a plea that both the numbers are on hold by other customers. when I asked him to show me the booking of those cusomers for whom these numbers have been kept on hold he declined that too and alloted me 3045. Had their been transparency I would have got the number of my choice.

let us come to the upkeep of the showroom. Air Conditioners of the lobby were not switched on. It was very humid atmosphere inside the lobby. Thay cannot take an excuse that power was not there as power was very much there. Its my suggestion that Honda Car Show rooms should maintain some standards.

At last my submission is that the Manager of this show room Mr Sheetal Preet Singh is insulting the dignity of the chair where he is sitting. This chair not only repreasents M/S Sugoi Motors, it represents Honda Siel Cars too. His irrisponsible behaviour brings disrepute to M/S Honda Siel Cars. Could you pl look into the matter and request this gentleman to behave in a responsible manner. Show room officials should be strict to their commitment. There should not be contradictory statements of different officials of the same show room. They must maintain some decorum.

Truly,

V K Mangla
Mobile: [protected]
Tele: 28563450, 24525712

SECOND FEEDBACK ON 24-07-08 TO HONDA SIEL CAR INDIA

This is in continuation of my complaint posted to you 0n[protected].

Its regarding replacement of side mirror. On[protected] at 5pm Ms Jasbir CRM told us that the mirror is not yet ready and we can get it fixed up on 23rd Jul. At 6.15pm we received a message from Mr Sheetal that the mirror is ready and we should visit the showroom immediately to get the mirror fixed. We reconfirmed from Ms Dimple, she reconfirmed from Sheetal and told us that Mr Singh is telling that the mirror is ready and we should come there. Then my son visited the showroom and he was told by Sheetal that the mirror is not yet ready and he should come the other day. Was it not a deliberate attempt on the part of Mr sheetal Singh just to harras us. Who will bear the cost of fuel and time wasted due to his deliberate harassement. He is doing all these mischieves because there is no body check him. Then again we had to visit on 23-07-08 to get the mirror refixed. The job was got done by Ms Jasbir. Then I requested Mr Sheetal Singh to stop playing all these dirty games.His reply was we were "mufatkhors". He shouted on us "Get out from my showroom. I am ashamed of selling a car to ghatia people like you. You go anywhere and report the matter to anybody. Tum mera kya bigad sakte ho. you can not do anything. Yahan se bahar nikal jaaye...etc. etc." THIS IS TRETMENT A CUSTOMER IS GETTING FROM THE SALES MANAGER OF HONDA CAR COMPANY. Has the company apponited this gentleman just to insult the customers. Atleast one will think twice to visit honda car showroom where such managers are sitting.
Will the Honda Siel car India Ltd will take some action against the erring officer?
I have narrated this episode to Ms Rachita, CRM on 24 Jul 08.

We already have two Hero Honda Passion Plus, One Hero Honda Passion and recently I have purchased Hero Honda Pleasure.(In fel08)

I am a big fan of Hero HOnda bike, But this time I had very bad experience with Plasure.

The accessories which i bought for my Pleasure from my dealer, the steel of that accessories started rusting within a month.
My bike is just 5 months old, and it looks like 1 or 2 years old. And it also started firing and making diffrent different noised within a month. I have already done two servicings within 4 months.

Running of my Pleasure is near about 45 km per day, And thats why I have choosen Hero Honda bike. But now it looking like I have mistaken.

R/ Sir, As i purchased hero honda passion plus from chhattisgarh automobiles, on 25 april 2008, from the very next day the bike started giving problem like bubbling, automatically stops anywhere, which makes 100 percent guarantee of accidents, handel goes left side problem in pickup in fourth gear it runs like in second gear. i went to the dealer thrice but just they make fool now i changed dealer for servecing that one too just washed the bike and when i went he said servecing is over no oiling no greasing in short just washing that too with bad water . still my handel goes to left side and no smooth running very soon i am going to consumer form.


thomas john
[protected]

I had purchaed a herohonda hunk from an authorized dealer named Manik motors Bhopal, before the first service am fully satisfied by the bike, but after the service the complains are started. Mainly complaints in front disc, millege shortage, etc...

I reported this problem in second service but they told me that they have checked the dsk plate and it is ok it is due to water which comes in plate it is making a sound and nothing else.

But the problem was not that the disk was damaged and they are not admitting the fact because they do not want to change it as it is in warranty period. During third service I insisted them to change the disk plate then they told me that it is damaged, and in case of accident we will not going to change it but you can settle through insurance.

From last three months when I was registering the same complaint then the service supervisor was not getting this fault but when I forced them to change they told me it is accidental how this is possible.
After many discussions and queries they were ready to change it but it is almost 2 months they are not showing any interest in changing the disk plate of mike and always assure me next week we will definately do it for you.
Kindly look in to the matter and help me in this regard.

Gaurav Khare
vehichle type : Hero Honda Hunk
REGISTRATION No. MP 04 MK 9444
Engine no. KC 13 EA/GL05531
Chasis No. MBLKC13EA7GL05876

I am report these complaints to service dealer at many times . but they not cleared it properly. Always they have some excuses spair are not available, mechanic was leave etc...

Now i really disappointed on the service of herohonda, my vehicle reg.nimber is KL_57_A _393.

Sai Point is the worst automobile dealer I have across in my life. It is my humble advice that no one should ever book a vehicle from Sai point, Thane. I have encountered numerous problems right from the booking of my vehicle to getting the delivery & even now the story continues while dealing with them for after sales service. They offer the poorest service to their customers. Sai Point puts Honda to shame.

Whenever I give my vehicle for servicing, it comes back to me in a worse condition than it was earlier.

Buying a vehicle from Sai Point, Thane is the biggest mistake of my life.

i have purchased hero honda hunk las year december fromSHINGLA AUTOMOBILES, SECTOR 7, DWARKA .NEW DELHI.From the very first ride i found difficulty in changing the gears. i told the dealear bout this. he told me that with some km of ride this will go normal. wen i went 4 my first servicing i noted down this complaint they told me ok we will look in to it. but aftr servicing the problem was the same. i told the service station incharge he told me no its ok. i again went 2 dealer, he told me u go 2 service station n i will tell them 2 rectify it. i went there but wat that service station incharge told me the way u apply gear is not correct, neither of there foreman nor he himself are cooperative . and teling me unnessary arguments
this service station was at mayapuri, new delhi
can any 1 help me hw 2 screw up gthese ppl, get my bike corrected

Dear Sir,

I would like to attend your attention regarding your poor servicing and guidlines at your aurangabad, maharashtra, service station.

I am suffering the starting problems since last three months and after the several inspection of my vehicle in your concern or authorized service station, problem not solved yet.

What is happening????

My vechicle details is given below:
Vehicle No:- MH20AW - 757
Frame No:- ME4JF[protected]
ENGINE No:- 8505554
Dealer Code:- MH-060001

So, please guide me and solve my problem as soon as possible. Because this vehicle is used by my mother.

So, please resolve my problem.

Regards.
CHETAN

Hi,
I have Hero Honda Splender+ which i purchased from Prakash Motors, Bangalore.
As i feel that getting service done from hero honda service center is better than getting it done
from some private service stations.
But i have experienced problem always related to time and the quality of service.

6 months back i complaint to the person named Ravindra (which is manager )regarding the time taken more then the
promised one. Because they took 2 extra hours then the promised one. But he answered that its ok, 1-2 hours
deviation in the promised time is fine.

Today, i called to service center at 5.00 PM and they asked that it will take another 1/2 an hour and i can come at
5.:30, but till 6:45 my bike was not ready. Even i was pushing them to do the service.

And the biggest problem was that they did not wash it before the service and were claiming that its already done.
When i confimed with the technician he checked and told that washing is not done.
Without washing they were ready to give delivery of my bike.
I complaint it to the supervisior of the service ( Suresh and Srinivas) but i got all the silly reasons.
I even checked with Ravindra(who i think is the manager of the Prakash Motors) and his answer was also
not satisfactory.
Something need to be done urgently and their process needs a checklist before delivery a vehichle.

Another important thing that customer take hell lot of pain to come to the service center for the service
and they are required to wait for 1 - 2 hours even after the confirmation.

--
Regards,
Deepak Singhvi
Bangalore
[protected]

SIR, REPEATEDLY I AM COMPLAINING BECAUSE OF THE FOLLWING MATTER


MY SELF AMARENDRA HARICHANDAN THE OWNER OF A HONDA SHINE BIKE.THE MATTER IS THAT THE BIKE IS HAVING NO. OF PROBLEMS .IF THESE PROBLEMS WILL ARISE WITHIN ONE YEAR, IN FACT HAD ARISED WITHIN ONE MONTH THEN YOU TELL ME WHAT WILL BE THE LONGIVITY OF THIS BIKE AND WHAT ABOUT COSTMER’S SATISFACTION AND WHAT ABOUT THE VALUE OF MY MONEY THAT I HAVE SPENT FOR PURCHASING THIS BIKE.WHEN (IN 2ND SERVICE) I COMPLAINED THE PROBLEM THAT HAD ARISED DURING THAT PERIOD, THEY JUST COLOURED THAT(PROBLEM WAS CHAINCOVER &FEW PATCHES OF CHASIS GOT RUSTED) PORTION AND AFTER A FEW MONTH LATER I FIND SAME PROBLEM. SIR U TELL ME I[censored] R THE OWNER OF THIS BIKE THEN WHAT WOULD BE YOUR REACTION AFTER THIS CURRENT SOLUTION. AGAIN THEY ARE SAYING ME TO BRING MY BIKE TO THE SHOWROOM SO THAT THEY WILL COLOUR THE ROSTED PATCH OF CHASIS. IF THIS IS THE SOLUTION THEN NO NEED FOR COMPLAIN.BECAUSE I CAN DO THIS IN MY HOME. SO WHY I AM REPEATEDLY GOING TO SHOWROOM EXPENDING LOTS OF MONEY & IF YOU MANAGE PROBLEMS IN THIS WAY THEN THINK WHAT WILL BE THE REACTION & IMPRESSION OF THE COSTMER FOR YOUR COMPANY.
ANOTHER THING IS THAT IF THERE IS ANY GUARRANTY FOR COLOURED PARTS THAT WILL NOT BE RUSTED IN FUTURE SHORTLY.AGAIN IF WITHIN ONE YEAR YOU’ R NOT OFFERING PROPER SOLUTION THEN AFTER A FEW MONTH WE BECOME UNKNOWN FOR U.SO PLEASE CHANGE THE RUSTED PART WITHOUT COLOURING IT.


SO NECESSARY ACTION MAY BE TAKEN AS SOON AS TO SATISFY THE CUSTOMERS AND TO FAITH ON YOU. REMAINED WITH YOUR QUICK RESPONSE THROUGH MAIL.

THANKING YOU

YOURS SINCERELY
AMARENDRA HARICHANDAN

FOR UR INFORMATION-
THE AREA DEALER CODE-OR010002(GUGUNANI MOTORS, PURI-CUTTACK ROAD, BBSR)

i pranshu garg want to complain obout rithala service station i have given my activa to them for service and reaparing and they broke my rear view mirror and said lie that it was like this only but when enquired it was to be that they have replaced and the mechenic even confess but i did not get the replacement of the mirror and the service even was too poor that my activa is not working properly and i have told that my activa is giving very low average so they said filter would be replace but after replacement of air filter even my aciva insteed of giving more millage have became less drastically and i want urgent solution for further contact undersigned
pranshu garg
[owner of activa]
[protected]

I have purchased my bike(Herohonda Glamour) in Jan 20 from TARUN MOTERS, Bangalore located at Rammurty Nagar. It came with Sports wheel instade of normal cast wheel.
But now due to inproper fitting my rear wheel is creating sound. When i chaecked i found something broken inside Berak pannel. For that i need to change whole wheel. So mechanic from tarun moters told me that i should change both the wheel.
But thay asked me to pay for that.
After discussion with MD, Tarun Moters thay agree to change that without paying.
But from last 2 week are keep on draging me by saying that parts are not available.
Can some one help me how to complain to Herohonda regarding this.