HP India Complaints & Reviews

sir,
i purchased a laptop compaq hp in built model c795tu..the dealer given this with windows xp.at that time iam abel to locate usb webcam in "my computer" option..after that i changed to windows vista now iam unabel to locate my webcam but i abel to use webcam in yahoo messanger .i downloaded some drivers from hp site and instaled in my laptop but no use
pls give me a solution and i hope hp should provied driver cd along with laptop

Dear Sir/Madam,
With refernce to the above complaint of the service center, the center is not responding well and I am very disappointed with the behaviour of the center.I provide you the following details of the center.
ADD:HP Service center
Near Ambassador Hotel
Shetal Plaza 2nd Floor,
Model Colony shivaji Nagar
Pune.
Equipment Service Request No. Case -2416585
Phone No of the service center: [protected]/3

The following details of the service center are provided above.So please take a strick action against them.

Hi

I have made a purchase of new HP Pavillion dv2918TX laptop on 31st dec 2008.

I was told that Phillips 5.1 home theater will be given for free and for handling charges I have to send DD of Rs 1500 to HP Redemption cell. I have already sent all th required documents and I didn not receive any confirmation or any communication.

I was given redemption code - XQSKPEV6NI.

Whom should I contact to know the status?? This is really bad on part of HP to do such a worse consumer services.

--
thanks,
sairam.

sir!
My redemption code is "DNTGXP9KZH". I had sent a draft bearing No. 453646 dated 02/12/2008 issuing branch Indian Bank (Code No. 00498) for Rs 990/- payable at Service Branch (DELHI, Code No. 01161) in favour of SOLUTIONS INTEGRATED MARKETING SERVICES PRIVATE LIMITED for sending me free gift i.e. KODAK DIGITAL CAMERA 8 MP since I had purchased a LAPTOP HP PAVILION MODEL NO DV6910TX from M/S JAININFOSYS PRIVATE LIMITRD GUWAHATI. But even after a lapse of 45 days it has not been received by me. My email id is "[protected]@yahoo.in" and my postal address is below.
INSPECTOR (TECHNICAL) S. C. PANDEYA, COMMUNICATION BRANCH, SHQ BSF PATGAON, P.O. AZARA, NEAR AZARA RAILWAY STATION, GUWAHATI, DISTT. KAMRUP (ASSAM).
I request you kindly inform me the progress on the subject on my email id and arrange to send my free gift at the earliest. i will always be thankful to you for an early action in the matter.

sir

My os is nit responding ang when i try to format it to the factory setting from doskor hard drive, it progress up to 35% and then displays an error with code 0x[protected] and prompts to contact hp support
kindly provide me with solutions as soon as posible.

thankyou
Raj

THIS IS TO INFORM U THAT WE HAVE BOOKED A GAS IN THE MONTH OF DECEMBER i.e.[protected], BUT YET WE DID NOT RECEIVED THE GAS AS WE GOT THE LAST DELIVERY OF GAS CYLINDER IN THE MONTH OF SEPTEMBER i.e.[protected], AND WE GOT THE GAS AFTER THREE MONTHS OF THE BOOKING DATE. MY GAS CONNECTION NO.IS 548868 AND THE OTHER CONNECTION NUMBER IS 548867. AND THE NAME OF THE GAS SERVICE IS RAMAN GAS SERVICE IN MEERUT THE ADDRESS OF THE SUPPLIER IS C-11, METRO PLAZA DELHI ROAD MEERUT, UTTAR PRADESH.

i have bought hp laptop some one and a half years ago from my college which had arranged from some dealor who came to our campus.they provided me 2 yr onsite warranty.nw my laptop charger is not working, i showed it to hp service center hp refused to replace it free of cost saying they give 1 yr warranty and its over but since i was given 2 yrs warranty by th dealor then he should do it for me but he has given me someone else number to talk. now i dont understand is it my duty to call so many people and talk about my problem, is it not the dealor's duty to solve the problem for me. iam annoyed very much and really harrased mentally. i want please someone help me out . iam without my charger since 2 months.

The free gift for purchase laptop DV series - is still pending. My redemption code is "CDZALLTENS".
The free givt phipips Home theatre free gift for the purchase of HP Laptop has not reached us.
I have send you the copy of invoice along with DD and the product Serial No. details.

Name : Karthik Kumar
Contact : [protected]
[protected]
Address: 15b, pillayar koil st, Kaikankuppam, Alwarthirunagar, Chennai - 600087

Please find below the mail communication with Hewlett Packard India Pvt. Ltd. which is self explainatory.

We are being following up with HP for a Officejet Pro L7580 All-in-One Printer for one of our clients complaint but to no avail.

Request you to please advise on how to take the matter further.

Regards

Nilesh S. Shah



[protected][protected][protected][protected][protected][protected][protected]---...⇄br...

I wish to inform you that I have purchased a laptop i.e. COMPAQ PRESARIO V6211-AU (Serial No. CNF713339F, Product No. RZ897PA) from you authorized distributor (Saviks Distributors, A-4 Butler Plaza, Civil Lines, Bareilly (U.P.), Invoice No. 911) on 23.05.2007.

The Laptop started showing serious problems since after 4-5 months from the date of purchase. Every time there is a problem with the mother board or system board of the laptop. Till now its mother board has been replaced 3 times and this would be the fourth time the system board is needed to get replaced.

My Laptop is waiting for the same part for the period of more than 45 days at the Service Centre at Bareilly (R.T. Outsourcing Ltd. 147-A, Civil Lines, Near ICICI Bank, Bareilly). There is always the same feed back from the Service Centre ‘PART NOT AVAILABLE’. 45 Days passed and part still not available. Every time when my laptop goes to service centre it takes at least 30 days and at most NO LIMIT. Every time it comes from Service Centre it works properly for just a month or two and not more than that.

This case is not an ordinary case and I strongly feel there is some manufacturing defect in the Laptop I have purchased as its System Board always needs replacement after every 2 or 3 months.

I have already made lots of complaints in the Service Centre, Technical Support Engineer (at customer care), and Channel Manager in Lucknow Mr.Ashish Mishra, Service Coordinator Mr. Santokh Singh but shockingly my problem was not entertained anywhere in this big and trusted Brand’s organization.

Let me inform you that I have already sent an e-mail earlier (through customer complaints section of Hp website) but like always it wasn’t taken seriously.

Jan 8, 2008
To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Sub:Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell.


Attn: Ms.Priya & all your HP Associates.

Dear All,

As it is informed to you our claim for the free Toner is once more returned back by the HP Redemption cell & since we have purchased this printer from you we have sent the set of documents at your place yesterday by courier
.
You & Team say the claim is Approved as per the mail received on Dec 15, & 16, 2008 but the redemption cell is returning the documents.

Pls find the attachment with the covering letter received with the documents.

Kindly do the needful to receive the free toner.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com




From: Hp Supplies [[protected]@comcare.in]
Sent: Tuesday, December 16, 2008 11:10 AM
To: roy
Cc: 'meenatchisundaram.rm'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell


Dear Mr.Roy,

Claim is approved.

Regards,

Priya k
AN Marekting Services Pvt.Ltd.




From: Kumar, M V Krishna [mailto:mv.[protected]@hp.com]
Sent: Tuesday, December 16, 2008 10:35 AM
To: [protected]@comcare.in; meenatchisundaram.rm
Cc: S, Prabhu (Sales - Consumer PSG)
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dear All,

FYI….

Best Regards,

Krishna
#[protected]

From: Sasidharan, Rathish
Sent: Monday, December 15, 2008 6:10 PM
To: Kumar, M V Krishna
Subject: RE: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hi KK,

Pls inform customer that the claim is approved..and he will receive the toners as per the program timelines..

Rgds,



From: Kumar, M V Krishna
Sent: Saturday, December 13, 2008 4:55 PM
To: Sasidharan, Rathish
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Please do the needful.

From: S, Prabhu (Sales - Consumer PSG)
Sent: Saturday, December 13, 2008 4:44 PM
To: Kumar, M V Krishna
Cc: [protected]@comcare.in; meenatchisundaram.rm; [protected]@heeramoti.com
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hello KK,

Pls. help close this

Regards...Prabhu S




From: Hp Supplies [mailto:[protected]@comcare.in]
Sent: Saturday, December 13, 2008 2:01 PM
To: S, Prabhu (Sales - Consumer PSG)
Cc: 'meenatchisundaram.rm'; [protected]@heeramoti.com; 'Sudha'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell


Dear Mr.Prabhu,

Kindly do the needful for the below customer.

Regards,

Priya k
AN Marketing Services Pvt.Ltd.
Ph:[protected], 23660046
Cell:[protected], 34




From: roy [mailto:[protected]@heeramoti.com]
Sent: Thursday, December 11, 2008 6:02 PM
To: [protected]@comcare.in; [protected]@comcare.in
Cc: harmeet.[protected]@hp.com
Subject: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell



To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Dec 11, 2008

Dear Sir/MAdam,
Pls see in your records that we have purchased a HP Laser Printer P1008 from you with Invoice # 1786 dated October 30, 2008.

Our claim for the Free Toner has been rejected as the barcoded Serial no is pasted with another airlines sticker & the barcode is not clearly visible, while the serial no. is very lightly visible.

It is our mistake we have accepted this from you.
Pls explain HP redemption center that this printer with serial #VNF4101111 is purchased from you.

Pls help us to get our Free toner which we are eligible.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com
Mobile:[protected]




From: Kaur, Harmeet [harmeet.[protected]@hp.com]
Sent: Wednesday, December 10, 2008 11:38 AM
To: roy
Subject: FW: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Dear Sir,

With reference to the below mentioned claim, we would like to inform you that it is mandatory to send the Original bar Coded (ACJ) serial Number sticker in order to validate the claim.

Since the Serial Number sticker sent is not an ACJ sticker, hence the claim has been rejected.


Thanks & Regards,
Harmeet Kaur
Hewlett Packard India Limited





From: roy [mailto:[protected]@heeramoti.com]
Sent: Tuesday, December 09, 2008 2:16 PM
To: [protected]@solutions-intg.com
Cc: Kaur, Harmeet
Subject: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dec 09, 2008
To,
HP India Customer Care
HP Redemption Cell
New Delhi


Dear Sir/Madam,

We have purchased a HP P1008 Laser jet from AN Marketing Services Pvt Ltd –Chennai on Oct 30, 2008 with serial #VNF4101111.

This printer had a free Toner offer & we have Submitted to the redemption cell New Delhi, as per the procedure you have asked with a DD Of Rs 250/-.
While we received the product we have found one more airlines sticker pasted over the Serial # over the Cardboard Carton box & so the serial #VNF4101111 was not very clearly visible.

We have cut the cardboard box with the additional sticker over the Serial # & sent to the redemption cell.

Now this is returned from the Redemption cell stating (Not a ACJ sticker).

Pls see the attachment with the original rear side picture of the product showing serial # VNF4101111 & the AN Marketing Services Pvt Ltd- Chennai invoice copy scan.

The above attachments is our proof that we have purchased this product.

Pls guide us to receive our free Toner offer which we are eligible.




Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com




Registration code2SZU038WYQ Free Toner offer..zip
2340K Download

Reply Forward


vidduth Roy-- Thank you Sincerely, Vidduth Roy H.M.Exports MEPZ- SEZ Chennai-45 Tel :+91...
Jan 9 (3 days ago)

vidduth RoyLoading...Jan 9 (3 days ago)

vidduth Roy to hpsupplies, meenatchi, mv.krishnakumar
show details Jan 9 (3 days ago) Reply


- Show quoted text -




Jan 8, 2008
To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Sub:Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell.


Attn: Ms.Priya & all your HP Associates.

Dear All,

As it is informed to you our claim for the free Toner is once more returned back by the HP Redemption cell & since we have purchased this printer from you we have sent the set of documents at your place yesterday by courier
.
You & Team say the claim is Approved as per the mail received on Dec 15, & 16, 2008 but the redemption cell is returning the documents.

Pls find the attachment with the covering letter received with the documents.

Kindly do the needful to receive the free toner.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com




From: Hp Supplies [[protected]@comcare.in]
Sent: Tuesday, December 16, 2008 11:10 AM
To: roy
Cc: 'meenatchisundaram.rm'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell


Dear Mr.Roy,

Claim is approved.

Regards,

Priya k
AN Marekting Services Pvt.Ltd.




From: Kumar, M V Krishna [mailto:mv.[protected]@hp.com]
Sent: Tuesday, December 16, 2008 10:35 AM
To: [protected]@comcare.in; meenatchisundaram.rm
Cc: S, Prabhu (Sales - Consumer PSG)
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dear All,

FYI….

Best Regards,

Krishna
#[protected]

From: Sasidharan, Rathish
Sent: Monday, December 15, 2008 6:10 PM
To: Kumar, M V Krishna
Subject: RE: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hi KK,

Pls inform customer that the claim is approved..and he will receive the toners as per the program timelines..

Rgds,



From: Kumar, M V Krishna
Sent: Saturday, December 13, 2008 4:55 PM
To: Sasidharan, Rathish
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Please do the needful.

From: S, Prabhu (Sales - Consumer PSG)
Sent: Saturday, December 13, 2008 4:44 PM
To: Kumar, M V Krishna
Cc: [protected]@comcare.in; meenatchisundaram.rm; [protected]@heeramoti.com
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hello KK,

Pls. help close this

Regards...Prabhu S




From: Hp Supplies [mailto:[protected]@comcare.in]
Sent: Saturday, December 13, 2008 2:01 PM
To: S, Prabhu (Sales - Consumer PSG)
Cc: 'meenatchisundaram.rm'; [protected]@heeramoti.com; 'Sudha'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell


Dear Mr.Prabhu,

Kindly do the needful for the below customer.

Regards,

Priya k
AN Marketing Services Pvt.Ltd.
Ph:[protected], 23660046
Cell:[protected], 34




From: roy [mailto:[protected]@heeramoti.com]
Sent: Thursday, December 11, 2008 6:02 PM
To: [protected]@comcare.in; [protected]@comcare.in
Cc: harmeet.[protected]@hp.com
Subject: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell



To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Dec 11, 2008

Dear Sir/MAdam,
Pls see in your records that we have purchased a HP Laser Printer P1008 from you with Invoice # 1786 dated October 30, 2008.

Our claim for the Free Toner has been rejected as the barcoded Serial no is pasted with another airlines sticker & the barcode is not clearly visible, while the serial no. is very lightly visible.

It is our mistake we have accepted this from you.
Pls explain HP redemption center that this printer with serial #VNF4101111 is purchased from you.

Pls help us to get our Free toner which we are eligible.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com
Mobile:[protected]




From: Kaur, Harmeet [harmeet.[protected]@hp.com]
Sent: Wednesday, December 10, 2008 11:38 AM
To: roy
Subject: FW: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Dear Sir,

With reference to the below mentioned claim, we would like to inform you that it is mandatory to send the Original bar Coded (ACJ) serial Number sticker in order to validate the claim.

Since the Serial Number sticker sent is not an ACJ sticker, hence the claim has been rejected.


Thanks & Regards,
Harmeet Kaur
Hewlett Packard India Limited





From: roy [mailto:[protected]@heeramoti.com]
Sent: Tuesday, December 09, 2008 2:16 PM
To: [protected]@solutions-intg.com
Cc: Kaur, Harmeet
Subject: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dec 09, 2008
To,
HP India Customer Care
HP Redemption Cell
New Delhi


Dear Sir/Madam,

We have purchased a HP P1008 Laser jet from AN Marketing Services Pvt Ltd –Chennai on Oct 30, 2008 with serial #VNF4101111.

This printer had a free Toner offer & we have Submitted to the redemption cell New Delhi, as per the procedure you have asked with a DD Of Rs 250/-.
While we received the product we have found one more airlines sticker pasted over the Serial # over the Cardboard Carton box & so the serial #VNF4101111 was not very clearly visible.

We have cut the cardboard box with the additional sticker over the Serial # & sent to the redemption cell.

Now this is returned from the Redemption cell stating (Not a ACJ sticker).

Pls see the attachment with the original rear side picture of the product showing serial # VNF4101111 & the AN Marketing Services Pvt Ltd- Chennai invoice copy scan.

The above attachments is our proof that we have purchased this product.

Pls guide us to receive our free Toner offer which we are eligible.




Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com






--


Thank you
Sincerely,

Vidduth Roy
H.M.Exports
MEPZ- SEZ Chennai-45
Tel :+[protected]
Fax:+[protected]
Email:[protected]@heeramoti.com



Registration code2SZU038WYQ Free Toner offer..zip
2340K Download

Reply Reply to all Forward


Priya to prabu.s, mv.krishnakumar, meenatchisunda., me
show details Jan 10 (2 days ago) Reply


fromPriya <[protected]@comcare.in>
tomv.[protected]@hp.com,
prabu.[protected]@hp.com

cc"meenatchisundaram.rm" <[protected]@comcare.in>,
[protected]@gmail.com

dateSat, Jan 10, 2009 at 1:56 PM
subjectFW: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

hide details Jan 10 (2 days ago) Reply


Dear Sir,

Kindly help us to close this.

Regards,

Priya k
AN Marketing Services Pvt.Ltd.
Ph:[protected], 23660145




From: [protected]@gmail.com [mailto:[protected]@gmail.com] On Behalf Of vidduth Roy
Sent: Friday, January 09, 2009 11:03 AM
To: [protected]@comcare.in; [protected]@comcare.in; mv.[protected]@hp.com
Subject: Fwd: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
- Show quoted text -

Jan 8, 2008
To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Sub:Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell.


Attn: Ms.Priya & all your HP Associates.

Dear All,

As it is informed to you our claim for the free Toner is once more returned back by the HP Redemption cell & since we have purchased this printer from you we have sent the set of documents at your place yesterday by courier
.
You & Team say the claim is Approved as per the mail received on Dec 15, & 16, 2008 but the redemption cell is returning the documents.

Pls find the attachment with the covering letter received with the documents.

Kindly do the needful to receive the free toner.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com





From: Hp Supplies [[protected]@comcare.in]
Sent: Tuesday, December 16, 2008 11:10 AM
To: roy
Cc: 'meenatchisundaram.rm'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Dear Mr.Roy,

Claim is approved.

Regards,

Priya k
AN Marekting Services Pvt.Ltd.




From: Kumar, M V Krishna [mailto:mv.[protected]@hp.com]
Sent: Tuesday, December 16, 2008 10:35 AM
To: [protected]@comcare.in; meenatchisundaram.rm
Cc: S, Prabhu (Sales - Consumer PSG)
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dear All,

FYI….

Best Regards,

Krishna
#[protected]

From: Sasidharan, Rathish
Sent: Monday, December 15, 2008 6:10 PM
To: Kumar, M V Krishna
Subject: RE: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hi KK,

Pls inform customer that the claim is approved..and he will receive the toners as per the program timelines..

Rgds,



From: Kumar, M V Krishna
Sent: Saturday, December 13, 2008 4:55 PM
To: Sasidharan, Rathish
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Please do the needful.

From: S, Prabhu (Sales - Consumer PSG)
Sent: Saturday, December 13, 2008 4:44 PM
To: Kumar, M V Krishna
Cc: [protected]@comcare.in; meenatchisundaram.rm; [protected]@heeramoti.com
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Hello KK,

Pls. help close this

Regards...Prabhu S




From: Hp Supplies [mailto:[protected]@comcare.in]
Sent: Saturday, December 13, 2008 2:01 PM
To: S, Prabhu (Sales - Consumer PSG)
Cc: 'meenatchisundaram.rm'; [protected]@heeramoti.com; 'Sudha'
Subject: FW: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell


Dear Mr.Prabhu,

Kindly do the needful for the below customer.

Regards,

Priya k
AN Marketing Services Pvt.Ltd.
Ph:[protected], 23660046
Cell:[protected], 34




From: roy [mailto:[protected]@heeramoti.com]
Sent: Thursday, December 11, 2008 6:02 PM
To: [protected]@comcare.in; [protected]@comcare.in
Cc: harmeet.[protected]@hp.com
Subject: Registration code:2SZU038WYQ Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell



To,
M/s.AN Marketing Services Pvt Ltd
Flat A2, Door no.110, TNHB Complex,
10, Avenuemain Rd, Ashok nagar,
Chennai-600083.

Dec 11, 2008

Dear Sir/MAdam,
Pls see in your records that we have purchased a HP Laser Printer P1008 from you with Invoice # 1786 dated October 30, 2008.

Our claim for the Free Toner has been rejected as the barcoded Serial no is pasted with another airlines sticker & the barcode is not clearly visible, while the serial no. is very lightly visible.

It is our mistake we have accepted this from you.
Pls explain HP redemption center that this printer with serial #VNF4101111 is purchased from you.

Pls help us to get our Free toner which we are eligible.


Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com
Mobile:[protected]




From: Kaur, Harmeet [harmeet.[protected]@hp.com]
Sent: Wednesday, December 10, 2008 11:38 AM
To: roy
Subject: FW: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell
Dear Sir,

With reference to the below mentioned claim, we would like to inform you that it is mandatory to send the Original bar Coded (ACJ) serial Number sticker in order to validate the claim.

Since the Serial Number sticker sent is not an ACJ sticker, hence the claim has been rejected.


Thanks & Regards,
Harmeet Kaur
Hewlett Packard India Limited





From: roy [mailto:[protected]@heeramoti.com]
Sent: Tuesday, December 09, 2008 2:16 PM
To: [protected]@solutions-intg.com
Cc: Kaur, Harmeet
Subject: Free Toner offer for HP P1008 Laser jet/Returned by HP redemption cell

Dec 09, 2008
To,
HP India Customer Care
HP Redemption Cell
New Delhi


Dear Sir/Madam,

We have purchased a HP P1008 Laser jet from AN Marketing Services Pvt Ltd –Chennai on Oct 30, 2008 with serial #VNF4101111.

This printer had a free Toner offer & we have Submitted to the redemption cell New Delhi, as per the procedure you have asked with a DD Of Rs 250/-.
While we received the product we have found one more airlines sticker pasted over the Serial # over the Cardboard Carton box & so the serial #VNF4101111 was not very clearly visible.

We have cut the cardboard box with the additional sticker over the Serial # & sent to the redemption cell.

Now this is returned from the Redemption cell stating (Not a ACJ sticker).

Pls see the attachment with the original rear side picture of the product showing serial # VNF4101111 & the AN Marketing Services Pvt Ltd- Chennai invoice copy scan.

The above attachments is our proof that we have purchased this product.

Pls guide us to receive our free Toner offer which we are eligible.




Thank you

Sincerely,

For HMX Exports Pvt Ltd.
Vidduth Roy
#5, SDF(JC)
MEPZ-SEZ Chennai 600045
Tel :+[protected]
Fax:+[protected]
Email : [protected]@heeramoti.com





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Thank you
Sincerely,

Vidduth Roy
H.M.Exports
MEPZ- SEZ Chennai-45
Tel :+[protected]
Fax:+[protected]
Email:[protected]@heeramoti.com

Registration code2SZU038WYQ Free Toner offer..zip
2340K Download

Reply

Dear Sir,

I am loyal custumer of HP Gas and presently I am registered with Jagdamba Gas Agency, Lakkar Bazar - Solan and my consumer NO IS 512327 with two cylinders in the name of Sanjeev Kumar Chauhan and I am working as HR Head in Shivalik Bimetal Controls Limited, solan (H.P)

The Jagdamba Gas agency representatives are carrying out black marketing of Gas cylinders giving the gas cylinder to hotellers, unauthorised persons on premium cost of Rs 50 to 150 and the custumer keep on running from pillar to post. They donot deliver to home and when their truck comes to fixed position of their own at their sweat time and date .all customers runs for refill and within minutes the truck is empty whereas they hardly distribute 10-15 cylinders whereas other cylinders are already empty when the truck arrives for distribution.

Any person through their agent can get the cylinder at extra charges and custumer like us keep on running for their rights.

As a vigilant citizen I am requesting you the take stern action against this distributer and if custumer is dragged to hardship due to malpractice and black marketing of distributer then customer has no option but to go to media and court of law.

But I am assured that company will certainly take cognizance of my complaint at the earliest against the corrupt and dishonest distributor

With Regards

Sanjeev Chauhan
[protected]
[protected]

When

I bought a hp-pavilion laptop from...

computerland
kapil kumar, manager retail
51-52, Gedore House,
Ground Floor, Nehuru Place
New Delhi -110019.

on 10 january 2009
with a gift pack 5.1 channel PHILIPS HOME THEATER.

But i donot recive it.
so please send me Philips Home Theater imidetily in this Adderess...

Lokmanya
117 A
Street No. - 3
Guru Nanak Colony
Opp. GGS Medical Hospital
Faridkot. (Punjab).
Pin - 151203.

Thanks...

M/s Shiv-tez enterprises, Geta colony, Delhi-31; has got worst kind of customer service. They have got two landline serviceas 22506009 &22529726; out of which 2nd no. are comleteout of order since last six month and 1st no provided remain busy whole of the day and if you get connected by chance then hardly being attended by staff available. So for each of the booking I have to visit personallytwice-thrice to their office for delivery of gas. HPhelpline is also not very useful as I am waiting for so many days for delivery but at last I have to visit their office for succesful delivery.
Regards
kumar

My son sent a gift on 30th Dec. 2008 from Melbourne to Mumbai . The gift reached Mumbai on 2nd Jan. 2009. but it hasn't been delivered to my house yet. What is the cause for this delay?
The tracking no. is EE[protected]AU.
Please see to it that the parcel reaches me as soon as possible.

1. I have purchase a HP CompG4, SHREaq Laptop CQ60 104TU serial No 2CE8350KPX on 22 Oct 2008 from GL Technologist(Name of Dealer), Jaipur. But after one month DVD is not working properly.

2. I have complaint to your service centre "RT OUTSOURCING LTD. G3-G4 SHREE GOPAL TOWEER, KRISHNA MARG C-SCHEME, JAIPUR for repair on 02 Dec 08.

3. On the complaint, RT Outsourcing Ltd Jaipur, DVD orderd from your office on 03 Dec 2008 and their order No [protected] and Unserviceable DVD keept with them. But now a days, DVD not received from your centre.

4. My questions is how many time will repair my Laptop.

5. Please confirm.

I HAVE PURCHASED ONE COMPAQ LAPTOP ON 30.12.08.--CQ60-104TU.I CAN NOT REGISTER IN THE WEBSITE OF THE COMPANY

Our Printer/Scanner/Fax (all-in-one) machine HP Laser Jet M1522nf is out of order since December 19, 2008.

We had registered a complaint vide no.[protected] on December 19, 2008. Despite several calls to customer care of HP, emails and also calls to the engineer referred by the HP customer care department. Till date our complaint not attended, neither they are responding our emails.

We request you to kindly take the necessary steps to rectify our fault as soon as possible.

I have purchased two HP Vivera inks, one Cyan and the other light magenta from M/s Eastern Logica Infoway Ltd., 16 Ganesh Chandra Avenue, Kolkata - 700 013 (Ph.[protected]. At the time of replacing the cartridges, original HP product message was shown. But while checking the ink level, it was shown 3/4 in case of the CYAN while in case of light magenta it was ok.
Please explain why this discrepancy should occur..
Hope to hear soon from your end..
Thanks..
Sukhendu Sekhar Basu
Kolkata

Definitely it was my mistake that I have chosen HP pavilion laptop for personnal use instead of DELL or LENOVO and gone ahead and purchased it on 09/10/2008 from a HP Reseller in HYDERABAD, AP.

My model number is HP Pavilion DV2910 TX. This model was having a redemption offer of KODAK DIGITAL CAMERA worth Rs.7, 000 (approx).

Immidiately after purchase I applied for the DIGITAL CAMERA redemption offer on 15/10/2008 and all the necessary documents plus Rs. 990 Demand draft in favor of solutions integrated marketing services limited newdelhi.

I got confirmation of my Digital Camera from Hp Redemption cell after calling them on November 15th.

After that I called them several times and they were replying me that there is processing delay and it would take some more time to dispatch the offer to my mentioned address.

Now today after 3 months wait when still didnot receive anything from them so I called them back and now they are creating another story that the address I have mentioned, there the courier can't be dispatched and I have to send them another address through fax where they can dispatch that camera.

I really doubt their authenticity of providing the offer from the Redemption Cell and really don't know when I would be receiving the offer.