HP India Complaints & Reviews

Hi,

I have bought this laptop compaq presario CQ60-209TU 16" and was promised for an assured gift of KODAK 9.2 MAGA PIXEL CAMERA. I fell for it. and It's been month since I've sent the 1300/- Rs DD, along with bill, redemption code etc to the Redemption cell in delhi.

Redemption code: RZFNR4456M

I have not received the camera.

Please help.

Last month I bought a set of HP headphones from the Reliance digital store. I felt completed cheated after purchasing the item. Even before purchasing it the sales person was not supportive. I asked him to check the sound quality before purchasing and he completely refused saying that this is a sealed pack and we cant open it. you need to purchase the set and after that your item will be tested. I need to pay Rs 600/- for the headset to hear the quality of sound. After checking the sound quality, i was not at all satisfied. When asked them to replace it, they completely refused it saying it is "working". what a !. I tired to explain that i paid 600 bucks for the quality. But the sales person was not supportive. Then, I asked for the Mr. Manager (Mr Nikku) over the shift. But, my hard luck the Manager sang the same song of working condition. After wasting my time, i asked for complaint book. Then i was provided with a piece paper called " feedback form" and the same was so short that i cant even express my feelings. Really that was a very bad experience with the store and store staff. Few days back, i received a call from the store for the apologies. But, still they didnt replace my item.

Hi sir,
i already submit all document necessary for gift like photocopy of bill, valid sticker, 1499 dd etc.
after that i got email from hp red cell side...that they said in :- ur claim is accepted and u will got gift in 6 weeks
Now more than 3 month gone and
15 days back i got sms from red cell that u will be got ur gift in nine days
But still i not getting my gift...
My hp-pavalian dv5-1106 AX
sno: CNF 8441VPC
According to hp red cell courier which will sended to me no is[protected]

URs

Rugraj rajpurohit

Sir,
I, Sourabh Verma have given my laptop for a hardware issue to
your service center RT/QF/HPSC/03 on 2nd Feb'09. First of all there
was a delay in shipment of the part required, and when it reached here
finally... it was found to have a fault. Is this how HP works? It
has been a lot of mental agony, harassment and a loss of personal time
and money to me. HP has already taken a month working on my laptop,
and this is not the first time I am facing problem with HP's customer
care services. I haven't purchased the laptop to keep it rolling in
the service centers.
Please look into the case and try your best to resolve this
complaint amicably at the earliest. As this is not the first time I am
facing such problem with HP... I have already lodged a complaint
against HP in consumer forum ( Complaint ID : 14483(S4) ). I would not
wait to proceed with this complaint if you do not take any action to
help me further. I would appreciate your reply, for the action taken
by you, on this complaint. Thanking you for all your help and
co-operation.

Thanking you,

Your's Sincerely,

Sourabh Verma ([protected])

B.tech Mechanical Engg.
IT-BHU, Varanasi.

hi
I m rakesh kumar.I had bought hp laptop, model no. 1104tu from elegant shop, cochin, kerala on date 28 february.
There was a offer on that laptop that i[censored] buy it upto 28 february then u will get a cam or home theatre by paying 1299 or 1499.
I opted for home theatre and send my draft and all paper regarding that on 4th march to the address hp redemption cell, okhla
industrial area phage 1 new delhi 110020. .But untill now I didn't get any confirmation about my product.My redemption code is
6HA4ABXA4Q. My laptop serial no.-CNF9051Z77 and product no.-FZ730PA. Plz send me more information about my product
and also mention in how many days i m going to get my product.

Thanking you

Rakesh kumar
address- Department of instrumentation
semester s-6, CUSAT
Cochin-682022
kerala, india
phone no.-[protected]

I happen to be a buyer and end user of an HP product, DeskJet D2568. I had purchased the product from an outlet in Jamshedpur named Dot Com on 8th March 2009 for Rs. 2300.00 (Rupees Two thousand three hundred only). After connecting it to my computer and to my astonishment I found the NEW printer was not working and was also giving shock.

I contacted the place from where I had purchased the printer but they responded by saying that according to the system of HP they cannot do anything and I will have to take the printer to the Authorized Service Center. I took the printer to the authorized service center of Jamshedpur where they said that I need to log the call over a toll free number of HP I logged the call and got a Case No. 2472569 and after 2 days the service engineer came onsite and found that the Black Cartridge of the printer was faulty. I again took the black cartridge to HP authorized service center where they received the black cartridge and gave me a Pending Sheet with a Case ID: ININDARC[protected] by saying that I will get a replacement but not at that very moment as because they were running out of stock.

Since then every day I have been calling the HP toll free number[protected] and the HP authorized service center at Jamshedpur ([protected]) but every day they are pending the issue by saying NOT IN STOCK. I have found that each and every store in Jamshedpur is having hundreds of stock of that same cartridge (CC639Z) whereas the authorized service center of HP is not having it which is an utter astonishing thing to believe.

I am a deprived customer of HP not getting the service within the warranty period for a faulty printer which was not working from the very 1st day of purchase and hence I would like to claim for compensation for the price of the printer i.e. Rs. 2300.00 along with the interest on Rs. 2300.00 for 10 days together with loss of trade amounting to Rs. 10, 000.00 from that printer.
The details of loss of trade are as follows
No. of pages to be printed per day - 100 pages
Cost of printing 1 page - Rs. 10.00
Total cost of printing 100 pages - Rs. 1, 000.00
Cost incurred in 10 days - Rs. 10, 000.00

i bought a hp pavillion series laptop on 25th dec 2008 and i was said that if i send a draft of 1500 along with product serial no. and a xerox bill to hp redemption cell, they will send me a philips home theater, i sent all the above mentioned documents along with draft, but i am unable to get the gift.
when i tried to contact hp, nosw they are not responding to my mails.

what step i should take now, they are laeding my way towards consumer forum.
khusvant kumar gulsan

MY NAME IS AKASH DAHAKE, I AM FROM AHMEDABAD. I BOUGHT A COMPAQ LAPTOP MODEL NO CQ40-144TU FROM CARE SOLUTIONS, OPP, GURUDWARA, S.G.HIGHWAY, AHMEDABAD, THERE SALES OFFICER TOLD THAT THIS MODEL COMES UNDER THE CATEGORY OF FREE GIFT OF EITHER KODAK DIGITAL CAMERA OR PHILIPS HOME THEATRE. I SENT ALL THE NECESSARY DOCUMENTS, ALONG WITH A D.D OF 1499.00 RS.. NOW TODAY ON 19TH MARCH I GOT REPLY FROM HP REDEMPTION CELL THAT THIS LAPTOP DOES'NT COMES UNDER THE CATEGORY FOR FREE GIFT. SO I WANT TO SAY THAT FOR GETTING A FREE GIFT, WE NEED TO REGISTER AT THEIR SITE TO GET A REDEMPTION CODE, SO WHY THERE WAS THIS LAPTOP MENTIONED IN THEIR CATEGORY ON THEIR SITE, AND IF MY MODEL DOES'NT COME UNDER THE FREE GIFT CATEGORY, WHY THE SITE GENERATED MY REDEMPTION CODE AFTER SUBMITTING MY LAPTOP MODEL NUMBER,
PLEASE REPLY ME AT EARLIEST, WITH PROPER SOLUTION ALONG WITH WHAT TO DO FURTHER.
THANKING YOU
AKASH DAHAKE

We had purchased a HP Compaq V3133AU model laptop (product no. RM553PA, serial no. 2CE6410L07) on 28th October 2006 in the name of our company M/s. Calorie House (P) Ltd, 83C Ananda Palit Road, Kolkata – 700014, from a Hewlett-Packard authorized dealer M/s Optima Infotech, 24 Park Street, Kolkata – 700016, vide their bill no. 04047 of amount Rs.43000 (document available). Since July 2008, the machine was giving problem o[censored]ndesired shut down. In the end of September 2008, the laptop went dead (no display on screen) and it would not open. We sent it to the dealer and they then forwarded us to the Hewlett-Packard Service Centre at 1, Dr. U.N. Brahmachari Street, Kolkata - 700016. We learnt from the dealer that this particular type of series / model which we owned had a manufacturing defect in the motherboard (system board) which comes to the forefront only after 18-24 months o[censored]sage. The dealer said that they had similar 6-8 sets lying at their outlet at that time with the same defect. Then we took the laptop to the Hewlett-Packard Service Centre on 22/10/08 vide their Token No. 23989 (photocopy of document available) and their engineer Mr. Saikat also agreed that it was a manufacturing defect and promised us that he will replace the entire faulty motherboard for free. After 25 days on 14/11/08 (photocopy of document available), we were given back the laptop with the replaced motherboard with an assurance from their Mr. Arunav that the changed motherboard is not faulty and that it will be further covered for one more year (till 28/10/09) under their HP Limited Warranty Service Enhancement (printout of document available). We had asked for a written document from him, to which he said that the policy is universal and is given online in the Hewlett-Packard website under the search code ‘c01087277’. But to our despair, the new motherboard also went dead (similar problem) in just 30-40 days of replacement (around middle of December 2008). We again sent the laptop to the Hewlett-Packard Service Centre on 3/2/09, Token No. 30044 (document available), and their engineers Mr. Arnab and Mr. Saikat confirmed that the motherboard has gone dead. Now when we reminded them of the earlier promise and the warranty scheme, they said that it was only till 28/10/08 (2 years from the beginning of the actual warranty) and that the assurance of extension till 28/10/09 was a mistake on their part. They told that it will now be chargeable. We then had a talk to their manager / supervisor Mr. Rupam Halder on 4/2/09 regarding the warranty, who also said that we will be charged for the repairs. We then rechecked their website for the HP Limited Warranty Service Enhancement scheme. It did say that the warranty was for 2 years from the date of beginning of the actual warranty but it also mentioned that if the laptop goes wrong within 90 days of receiving the repair, then they will again replace / repair it for free. The very next day, we again contacted their manager / supervisor Mr. Rupam Halder and informed him about the particular clause to which he quite reluctantly agreed. We then requested him that when there is a manufacturing defect in the laptop, then they should replace the existing faulty one with a new laptop. For if the laptop again goes wrong within a few days then he said that they won’t be able to cater to us further and that we will then have to pay for the repair / replacement which will be a sum of something between Rs.18, 000 – Rs.20, 000. Mr. Halder told us that he will talk to his management and revert back. Then after three reminder emails on 10/2/09, 13/2/09 and last on 17/2/09 (where we warned him of going to the Consumer Protection Court), he called back and said that they had again replaced the defective motherboard with a new one but they cannot replace the laptop and also cannot give any assurance on the replaced motherboard (which meant that now we will have to pay for future repairs). So we decided of not collecting the laptop from the Hewlett-Packard Service Centre and seek kind help from the Consumer Protection Forum.

Now, our issues are:

1. Why should we accept a product which according to Hewlett-Packard’s website, engineers, manager and dealer has a manufacturing defect?

2. How could they sell a product which had a manufacturing defect? Why didn’t they inform us about the manufacturing defect even after the purchase? Don’t we have the ‘right to be informed’ about the product for which we paid Rs.43, 000 of our hard-earned money?

3. They wasted 25 days of our valuable time from 22/10/08 to 14/11/08 for the first repair. Again the entire beginning of this year till date, we are suffering because of their faulty machine. Shouldn’t they compensate for the harassment and work loss?

4. Shouldn’t we be compensated for the intentional misguidance by the Hewlett-Packard employees and the harassment thereof?

As you know that in today’s time a laptop is such a valuable business tool and without it people feel almost handicapped. In the entire tussle we had lost many valuable working hours. How can someone accept if such a costly and reputed laptop runs for just 1.5 - 2 years? Now we simply seek full refund as we don’t think we can now accept a replacement laptop from Hewlett-Packard for the experience has shaken our belief on the credibility of the company.

1. My redemption code is QGK8F36L20 and WGWS7HXOAI.I had purchased laptop Model Compaq Presario CQ60-104TU, Ser No2CE8388Z6H ON 07 jAN 2009.

2. I have already despatched PNB DD No134621 dated 15 jan 2009 for amount Rs 1299/- by speed post No SP EK[protected]IN dated 16 Jan 2009.

3. Till now I have not receivedv the digital camera at per their scheme

SIR
WE BOUGHT A PRINTER FROM HP .THE DETAILS OF PRINTER ARE AS FOLLOWS:
SR. NO:-CNF1N72183
PRODUCT:Q7815A
DESCRIPTION:HP LASERJET P3005DN
CARE PACK REGISTRATION ID:-F0M8IN015EO2
CARE PACK EXPIRY DATE:01.10.2010

OUR PRINTER IS NOT WORKING SINCE LAST ONE MONTH, WE TRIED TO LODGE A COMPLAINT FIVE TIMES AT TOLL FREE NO.BUT EVERY TIME COMPLAINT IS CLOSED WITHOUT ANY ACTION.WE EVEN SENT E-MAILS TO HP REGARDIN G THIS, BUT STILL NO ACTION.WE HAVE ALREADY PAID Rs.10200 to HP FOR CARE PACK AND COST OF PRINTER WAS 50, 000.WHEN HP CANNOT PROVIDE SUPPORT THEN WHY DO THEY SELL CARE PACKS.WE ARE GOING TO LODGE A COMPLAINT IN CONSUMER FORUM AGAINST HP FOR UNION BNAK OF INDIA's Printer.

Hi, I own a HP Laptop Model # tx1218au bought from : COMPUTER CARE, MORADABABAD. The Original Warranty expired in Oct 2008 and now I have an 2 year extended warranty which HP claims is equivalent to original warranty. Since I bought this Laptop it has made me visit the service center around 5 times, I do not have a HP Service Center in my city so I take it to HP Service Centre in New Delhi everytime there is an issue. System board has been replaced twice and the last one was replaced on 18 Jan 2009.
Almost after 1 month the laptop again crashed and was submitted to the below Service Centre on 24th Feb 2009 : Complaint Number: JGSR240202 HP SERVICE CENTRE, A-200, OKHLA INDUSTRIAL AREA, PHASE -1, NEW DELHI 110020 PH:[protected]
I have been continously calling the Service Centre and the only answer they have is the Spare Part is awaited but no info about when it will be available. After much insistence they gave me the Phone Number of The Service Center Head Mr Kapil Chawla:[protected], but he never answers the phone, further hunting got me the number of Meena Tutu :[protected] who is the NCR head for the Hp service centres but again she also never answers the phone. I dont understand how come these people never reply a phone which is extremely frustrating. Further hunting took me to Mr Amit:[protected] fortunately I got hold of him and he was very humble and promised he will get back to me. 1 week since then and no answer yet, Call his office and the receptionist says I cant talk to him because he is not the concerned person for my laptop, for god sake why did he convinced me earlier if he wasnt the concerned person. Huh ? I am sure I have got a defective machine because my friend has the excactly same model and we bought these machine at the gap of 10 days only, his laptop has never been to the service center whereas mine seems to have a second home at the service centers. The Service center people say they are awaiting the part update from the upper end but dont want to let me talk to these damn " UPPER END".

Please help, I am really frustrated with these HP people who are extremely irresponsible. I just feel helpless with such crazy people. I will be grateful if you could help.

Thanks
Shuaib

Purchased HP Compaq presario cq45 laptop on 23rd December and required sent to delhi address for redeeming the gift which was offered by the company. But till date I have not received the offered gift Home theatre. All required documents along with a cheque for required amount sent to them and received by them, which confirmed over mail. Inspite of many mails and telephone calls I have not received the gift. Kindly arrange to comply the same at the earliest.

My Redemption Code : D461LVIUOD

Babu P.V.
Hyderabad
Ph : [protected]

dear sir,
i am feeling very disappointed by saying that i didn't get my free prize "the 8.2 mp kodak digicam" which was free with hp pavilion notebook pc's.

i purchased a hp pavilion dv-4 1131tx laptop dated 31st october 2008.A kodak digicam was free with it .It almost completed about 4 months and i still didn't get it.I don't want further more delay in delivering the free prize from your side.

i think i will get a positive feedback from your side and i am sure that i will get digicam in next 10 days. please do hurry.

my laptop serial no. is -CND83614F7

thank you

Hi

I have made a purchase of new HP Pavillion dv2918TX laptop on 13th feb 2009.

I was told that Canon Digital Camera will be given for free and for handling charges I have to send DD of Rs 1300 to HP Redemption cell. I have already sent all the required documents and I did not receive any confirmation or any communication.

I was given redemption code - C3E6XYBQAV.

Whom should I contact to know the status??
--
thanks,
ISHTIYAQ.

There's a lot to write so i will write just the facts
-- I had problem with three usb ports
-- Reported the problem to HP on Dec 26th, 2009 (Case No. [protected])
-- I was told that the problem is with motherboard and it needs to be replaced.
-- There was no reply from them for a month even after calling them many times. Only reply was that they are waiting for the part to arrive.
-- Mother Board was replaced Still two usb ports were not working. I was told that according to norms they first need to check with the new motherboard and then if some other part is found bad they need to order it later.
-- I took the machine back with me on Feb 16th, 2009 for use (two usb ports were working)
-- Kept on calling them there was no response today march 14th, 2009 they say that there was some critical issue because the motherboard was replaced and they had just logged in a fresh complaint.
( case no. [protected])

For all this i had to go to there center 6 times even though according to warranty they need to pickup and deliver the laptop

Heelow Sir/Madam,
I have purchased a laptop from an shopping mall called Croma which is in Bangalore & i have got a problem with your laptop i.e it is not working for an hour correctly.When i want to see any movies on it it will plays about 1.30 hours 7 will turn of automatically by showing a blue screen.So I can;t see the movies also...I have given it to croma shop but they have told that it is notr the computer problem..As i have kept it there about 1 week but the problem didnot solved...So please kindly refer me any service centers near to mangalore which is able to solve my problem...thank you I can't able to give you the full infornmation ...

DEAR SIR,

ON 17/2/2009 I SUBMITTED MY LAPTOP FOR REPAIR OF MY LAPTOP.THEY TOLD ME THAT IT MAY TAKE 3 TO 4 WORKING DAYS AND WE WILL SEND YOUR LAPTOP BY COURIER TO YOUR ADDRESS. BUT NOW IT IS GOING TO BE ONE MONTH AND WHEN I CALL THERE, THEY ARE STILL SAYING "GIVE US TIME" AND WHEN I ASK THEM TO GIVE THE CALL TO YOUR SENIOR THEN THEY JUST DISCONNECT THE CALL. I AM REALLY PISSED OF ALL THIS .

I have bought a hp laptop on 29th sept 2008.according to the conditions i have sent all the documents and BANK DRAFT OF rs-990 to the given address.a kodak digital camera should be sent to me within6weeks. BUT i have not got any such gift . for ur coformation i am giving my details again here.
Preetam Chandan Mohapatra
S/o Chandeswar Mohapatra
AT-TALAMALI SAHI, PURI
ORISSA, INDIA PIN-752002
MY REDEMPTION CODE-K782104UCD
I want quick action and delivery of my gift.
OTHERWISE I WILL GO TO CONSUMER CELL.

Dear Sir
We Have HP LaserJet 3050 printer.now this toner(Q2612A) is not work, we have in service period now.so please solve our problem as earliest.

Thanking You
Ashok Kumar Jhawar
Jhawar Traders
2603, Nai Basti,
Naya Bazar
Delhi- 110 006
Ph No.[protected]

Note;- Bill copy Attached