HP India Complaints & Reviews

I bought an orignal HP power adaptor 18.5V from an authorised hp/compaq shop in laxmi nagar.
Dealers name and address : Enfotech
C1GF, Aruna park
Laxmi Nagar, delhi -92

The dealer not only sold me the local cheap substitute but also gave me only half part of it. plug to adaptor cable was missing and the product was lying loose. on beng asked he said thats how they come from the company. on top of it he gave me an orignal bill of the shop amounting to rs. 1600/-

i am truly shocked and sorry for the kind of dealers hp/compaq has hired. Their credentials are not checked and also, what they are doing with the customers is also not concerning the company. A dealer is the face of a company in the market. If a dealer is cheating customers in the market it is cheating done by the company aswell, because we are ot suppose to put a check . Its the duty of the company to see what its dealers are promising and delivering.

I was the firstperson to vouch for hp/compaq customer support and services but now i am completely taken aback. If a company of such stature is not able to provide people with genuine support and charging them orignal prices for fake stuff it shuld be taken to court for cheating and fraudulent practices.

I would like to inform innocent customers to kindly buy good products from a reputed company which actually provdes a genuine customer support. and orignal accessories. now a days Dell, Hcl, ibm and Acer are proving much better.this dealer must be doing the same with god knows how many innocent people. Atleast what happened with me should not happen to others.

Regards
Sonia
Air India

hello,

Product : RU886PA (HP Pavilion tx1003au Notebook PC)
Serial No : CNF7073TPJ

[protected] - Call has been logged on 7th Aug & closed on 13th Aug 08.
Problem - No display
Resolution : Systemboard[protected] replaced under chargeable basis.

[protected] - Call has been logged on 20th Nov & closed on 25th Nov 08.
Problem - No display
Resolution : Laptop is under 90days warranty period. So again system board ordered & replaced the same.

I visited the SVC 17.03.09 & demanding for laptop replacement.Because of motherboard failure. I complain to HP on date 17th March Complain number : [protected] & CCHSAP199263.

I HAVE NOT GOT ANY RESPONSE FROM HP. Based on that again i have complained 23rd march on complaint number [protected].After a big fight with custermer care the following happened

a . Mr.Nathan, Arumugam Senthil" <as.[protected]@hp.com> who has generated fake report that he has spoken to me and informed that the board cant replaced.

b.Each and every time as a customer how can we change the mother board in trade basiss only.They will not garentee for their product

c. Then i spoke to Mr.V.Shekar <[protected]@hp.com and he said that "HP CANT DO ANYTHING IN MY ISSUE"

Please suggest me what can i do further do u have any scope of replacements and i am very much frustrated on hp customer care and service dept.

regards,
karthik

Hi,

On 18-Mar-09, I had been to HP's service center "ELITE BUSINESS MACHINE (P) LTD to get my laptop repaired. They booked my service call with Token Number - A - 223 ( A- 409 written above that also) and case ID Number - [protected]. They told that I will be getting resolution within 2-3 days.

On 28-Mar-09, I again visited their Service Center to check the status as they did not give any further communication to me and I also was not able to connect to their contact numbers. They told me that they have still not received any quotation from HP. When I asked about the final duration for the repair then they said "Sir company ne naya model nikala he to part abhi market main nahi aya he. abhi tak to quotation hi nahi ayi he. pata nahi part kab tak ayega. hum time nahi bata sakte." I told that this is hampering my work and I really need it at the earliest. They said that they can not help me in this and no expected date can be given. They asked me to call at HP Customer Care at 30306363. I called twice at that number and had a long talk with the executive probably named Reshma. Then I had a talk with her senior and he told that the the Service Centre has not sent any request for Quotation properly and not mentioned the parts. He also had a talk with the manager Nitin and asked him to send a RFQ again and assured me that he will send the quotation the same day. He asked him (Nitin) to deal with the case on urgent basis.


On 31-Apr-09, I got an email from HP about the quote Rs 5894 and I approved the same.

On 1-Apr-09, He (Nitin) called me and told that he has got Quotation of Rs 8500 for the two parts and if any other damage is found then that will be charged extra. But as per your(HP's) quotation, I told him(Nitin) that I have received an email from HP which was of Rs 5984 only. He called me again and told that he got confused so the final quote is of Rs. 6000 only but the service charges would be Rs 850 extra.
I got confused by his substandard pricing statements and visited his service center today. Even my laptop is under warranty, he was asking me for service charges. Service Engineer has broken one of the body part of my laptop also. And the statement is " Sir ye to kholte time tut gaya hoga". One of the Speaker net (which is the body part of laptop) is also bent which is also showing improper handling of the engineer.

When I took my laptop to check its keyboard was not working. I asked Service engineer to check it and assembling its multimedia touch pad was not working. I asked why it is happening again and again and you know what the statement was " Sir ye to jaldi jaldi main ho gaya he." is it mean that they people are so loaded with work that they do not care for the customer's belonging.

Probably they deal with n number of laptops daily but for me it is the only one which I bough before one and half month on 12-Feb-09.

I am really very dissatisfied and annoyed with these people and want to take action against them. I have collected my laptop back and expecting a proper help from you.

The details of my laptop is as under:
Serial Number CNF8491G51
Model Number - dv5 - 1102TU / f2728PA

Warm Regards
RAJEEV KHANNA
BIRLASOFT LIMITED
H-9, Sector 63,
Noida ( U. P. )
+91-[protected] and +91-[protected]

sir,
I have purchased a hp compaq presario cq60 104 tu laptop on16-02-09 from 'SYAL ELECTRONICS, WZ1 PALAM VILLAGE NEW DELHI.There was a scheme on every purchase of this model of hp compaq laptop{i.e a kodak 9.3 megapixel digital camera} .As per the required documentation I have send all the documents i.e, model compaq cu 60 104 tu.chasis no-2ce838c82m.PRODUCT( IP) FY954PA.& A cheque worth Rs. 1299/=no-832029 dtd 26/02/2009.but I haven't received any acknowledgement in this connection.



Regards.


Satendra mohan
Qtr no-150/type-iii
SPG Complex, sector-08
dwarka New Delhi
[protected]@rediffmail.com
mobile-[protected]

Dear sir/madam,
i am manoj bharadwaj c/o- G.M.S address is B-103/5, IInd Floor, Naraina Ind Area-I New Delhi-110028
i have purchased 2 laptop HP PAVILION NOTEBOOK dv5-1104TU whic s.no is CNF9030KLK, CNF9030KBZ from COMPUTER LAND at Nehru PLace on dated 21.02.2009,

i have visited at Computer Land Nehru Place Mr Kapil Bhatia said you will not avail the OFFER, i dont know how they are sell the laptop and handle with other client, how to give the authorised sales agencies in HP, my HP Redemumption code is HMAA[protected]/100 DLA, HMAA[protected]/100 DLA

WHY your people doing like that, i am keepon changing the vendor almost every day and the poor guy has to face me for no fault in our side Mr VIneet Was the sales person Mr Vineet And His manager Mr Kapil Bhatia, I AM GOING THERE ALONG WITH ALL DOCUMENT AND DEMAND DRAFT THE LADY NAME BALA AT SOLUTIONS INTEGRATED SERVICES PTE LTD REFUSED TO RECEIVE, THEY PEOPLE WHO ARE SOLD THE LAPTOP HAS LACK OF KNOWLEDE BUT I DON'T KNOW HOW THEY CAN MANAGE THE WORK AND HOW THE COMPANY HAS GIVING THE AGENCY,

I HERE BY REQUIEST YOU TO KINDLY PROVIDE ME MY GIFT ITEMS AND ALSO THE PROVIDE THE COMPLETE PROCESS OF DELIVER TIME

IF YOU HAVE NOT REVERT OF THE SAID MATTER, I WILL GO FOR THE LEGAL ACTION ON THE AFFOIRSAID MATTER

i will wait for your revert


WORM RGDS

Manoj Bharadwaj
M/s G M S
B-103/5, IIND Floor< Naraina Ind Area-I
New Delhi-110028
[protected]
91-[protected]

Respected sir,
I purcased hp pavillion desktop home basic6550in on 8th august2008 from Elegant compucom jaipur rajasthan.Durin g that period there was ascheme of gifts.Isended the amount of Rs1699/=through DD.Till today i have not recieved my gift hamper-B, to which i registered.Iwas informed by the Dealerthat your gift hamper will come on your home address within three months.After threemonth passed i asked for my gift.Onmy complain they said that your DDhad been sended to you back.But unfortunately till today i have neither recieved my DDor my gift hamper.And iam not getting any response from there.
Kindly do take action .
with regard,
dr zahin.



what about my gift hamper.
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zahinasghar rizvisir, I"m not getting any response regaring to my gift hamper or about my DD f...
Mar 28 (3 days ago)


zahinasghar rizvi[protected] Forwarded message[protected] From: zahinasghar rizvi <zahinasgharr...
Mar 28 (3 days ago)


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show details Mar 28 (3 days ago) Reply



This is an automatically generated Delivery Status Notification

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----- Original message -----

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In-Reply-To: <6f[protected][protected]@mail.gmail.com>
References: <6f[protected][protected]@mail.gmail.com>
Date: Sat, 28 Mar 2009 11:51:13 +0530
Message-ID: <6f[protected][protected]@mail.gmail.com>
Subject: Fwd: what about my gift hamper.
From: zahinasghar rizvi <[protected]@gmail.com>

To: [protected]@tinnu.co.in
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[protected] Forwarded message[protected]
From: zahinasghar rizvi <[protected]@gmail.com>
Date: Mar 28, 2009 11:48 AM
Subject: what about my gift hamper.
To: "kapil.khandelwal" <kapil.[protected]@hp.com>



----- Message truncated -----


Reply Forward Invite Mail Delivery Subsystem to chat


zahinasghar rizvi to gunjan
show details Mar 28 (3 days ago) Reply





[protected] Forwarded message[protected]

From: zahinasghar rizvi <[protected]@gmail.com>

- Show quoted text -
Date: Mar 28, 2009 11:51 AM
Subject: Fwd: what about my gift hamper.
To: [protected]@tinnu.co.in


- Show quoted text -


[protected] Forwarded message[protected]
From: zahinasghar rizvi <[protected]@gmail.com>
Date: Mar 28, 2009 11:48 AM
Subject: what about my gift hamper.
To: "kapil.khandelwal" <kapil.[protected]@hp.com>


sir,
I"m not getting any response regaring to my gift hamper or about my DD from you or any person attached to you. will you kindly inform me soon.
thanks,
withregard,
Dr zahin.



FW: about mygift hamper
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Why is this spam/nonspam?
Anil DuttHi Sir, Pls per the below written mail, that you didn’t gave the correct name...
11/13/08


zahinasghar rizviHi, According to massage recieved from you, Ididnot recieved any massage or an...
11/13/08


zahinasghar rizvi to Anil
show details 11/13/08 Reply



- Show quoted text -
On 11/13/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
> Hi, According to massage recieved from you, Ididnot recieved any
> massage or any information regarding to my gift hamper
> previously, after purchasing the computer as mentioned above date
>, Irecieved only two sms on my mobile, first on 11.aug2008, &second
> on19.aug2008. Inboth sms there is no any information about wrong
> address mentioned inDD nor i got any information of wrong address from
> the company or authorised dealer or any concerning body.on asking the
> dealer about my gift hamper he satified that gift hamper will shortly
> be with you.Butafter aweek I again called him.He told me to call
> you.TILL TODAY I HAVE NOT RECIEVED THE DD ., asmentioned by you.
> withregard,
>
> On 11/13/08, Anil Dutt <anil.[protected]@gmail.com> wrote:
>> Hi Sir,
>>
>> Pls per the below written mail, that you didn't gave the correct name DD.
>>
>>
>>
>> With Regards
>>
>> Anil Dutt
>>
>> HPCompaq Retail Channel Sales
>>
>> Jaipur(Raj.)
>>
>> Mob:[protected]
>>
>> _____
>>
>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>> Sent: Thursday, November 13, 2008 11:05 AM
>> To: anil.[protected]@gmail.com
>> Subject: FW: about mygift hamper
>>
>>
>>
>>
>>
>>
>>
>> Kapil Khandelwal
>> Area Sales Manager
>> Hewlett Packard India Sales P. Ltd.
>> Jaipur
>> M#[protected]
>>
>>
>>
>>
>>
>> _____
>>
>> From: gunjan [mailto:[protected]@thevacationers.com]
>> Sent: Thursday, November 13, 2008 10:23 AM
>> To: Khandelwal, Kapil
>> Cc: Jaiswal, Vandana
>> Subject: RE: about mygift hamper
>>
>> Dear Sir
>>
>>
>>
>> The claim is on hold as the customer has send the demand draft which was
>> on
>> wrong name and gave him the intimation about this at [protected]
>> And we return him the demand draft on maruti courier on 21/08/08 pod no.
>> is
>> 252711, We did not receive the correct demand draft from the customer side
>> till date and the last date of submitting the documents for this scheme is
>> already over.
>>
>>
>>
>> Gunjan
>>
>>
>>
>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>> Sent: Thursday, November 13, 2008 9:23 AM
>> To: gunjan
>> Cc: Jaiswal, Vandana
>> Subject: FW: about mygift hamper
>>
>>
>>
>> Hi Gunjan,
>>
>> Pls inform status
>>
>>
>>
>> Rgs
>>
>>
>>
>> Kapil Khandelwal
>> Area Sales Manager
>> Hewlett Packard India Sales P. Ltd.
>> Jaipur
>> M#[protected]
>>
>>
>>
>>
>>
>> _____
>>
>> From: anil dutt [mailto:anil.[protected]@gmail.com]
>> Sent: Wednesday, November 12, 2008 4:04 PM
>> To: Khandelwal, Kapil; [protected]@rediffmail.com
>> Subject: Fwd: about mygift hamper
>>
>> Hi Sir,
>>
>> pls heck the status.
>>
>>
>>
>>
>>
>> With Regards
>>
>> Anil Dutt
>>
>> Mob:[protected]
>>
>>[protected] Forwarded message[protected]
>> From: zahinasghar rizvi <[protected]@gmail.com>
>> Date: Wed, Nov 12, 2008 at 3:47 PM
>> Subject: about mygift hamper
>> To: [protected]@gmail.com
>>
>>
>> I have purchased a HPPAVILLION A6550IN dasktop from the dealer
>> ELEGANTCOMPUTECH JAIPUR on07/08/2008.There was a scheme on
>> purchasing.My redemption code for HAMPER B is PC2FL9150Z.I have not
>> yet recieved my gift hamper.Kindly inform me.
>>
>> Thank you,
>>
>> DRZAHIN RIZVI
>>
>> ., H.2 Scheme.09,
>>
>> M.Z. Colony,
>>
>> chardarwaza,
>>
>> road khatikan
>>
>> mandi,
>>
>> jaipur-02
>>
>>
>>
>>
>> --
>> Anil Dutt
>> HPCompaq Retail Channel Sales
>> Jaipur(Raj.)
>> Mob:[protected]
>>
>>
>

Reply Forward


zahinasghar rizviHello, Kindly inform me about my gift hamper.
11/14/08


zahinasghar rizvi to Anil
show details 11/17/08 Reply



hello, mr Anil, Ihave not recieved any reply from you till today.Kindly
inform me immediately.Thankyou, with regard, dr zahinrizvi.

- Show quoted text -

On 11/14/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
> Hello, Kindly inform me about my gift hamper.
>
> On 11/13/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
>> On 11/13/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
>>> Hi, According to massage recieved from you, Ididnot recieved any
>>> massage or any information regarding to my gift hamper
>>> previously, after purchasing the computer as mentioned above date
>>>, Irecieved only two sms on my mobile, first on 11.aug2008, &second
>>> on19.aug2008. Inboth sms there is no any information about wrong
>>> address mentioned inDD nor i got any information of wrong address from
>>> the company or authorised dealer or any concerning body.on asking the
>>> dealer about my gift hamper he satified that gift hamper will shortly
>>> be with you.Butafter aweek I again called him.He told me to call
>>> you.TILL TODAY I HAVE NOT RECIEVED THE DD ., asmentioned by you.
>>> withregard,
>>>
>>> On 11/13/08, Anil Dutt <anil.[protected]@gmail.com> wrote:
>>>> Hi Sir,
>>>>
>>>> Pls per the below written mail, that you didn't gave the correct name
>>>> DD.
>>>>
>>>>
>>>>
>>>> With Regards
>>>>
>>>> Anil Dutt
>>>>
>>>> HPCompaq Retail Channel Sales
>>>>
>>>> Jaipur(Raj.)
>>>>
>>>> Mob:[protected]
>>>>
>>>> _____
>>>>
>>>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>>>> Sent: Thursday, November 13, 2008 11:05 AM
>>>> To: anil.[protected]@gmail.com
>>>> Subject: FW: about mygift hamper
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kapil Khandelwal
>>>> Area Sales Manager
>>>> Hewlett Packard India Sales P. Ltd.
>>>> Jaipur
>>>> M#[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _____
>>>>
>>>> From: gunjan [mailto:[protected]@thevacationers.com]
>>>> Sent: Thursday, November 13, 2008 10:23 AM
>>>> To: Khandelwal, Kapil
>>>> Cc: Jaiswal, Vandana
>>>> Subject: RE: about mygift hamper
>>>>
>>>> Dear Sir
>>>>
>>>>
>>>>
>>>> The claim is on hold as the customer has send the demand draft which was
>>>> on
>>>> wrong name and gave him the intimation about this at [protected]
>>>> And we return him the demand draft on maruti courier on 21/08/08 pod
>>>> no.
>>>> is
>>>> 252711, We did not receive the correct demand draft from the customer
>>>> side
>>>> till date and the last date of submitting the documents for this scheme
>>>> is
>>>> already over.
>>>>
>>>>
>>>>
>>>> Gunjan
>>>>
>>>>
>>>>
>>>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>>>> Sent: Thursday, November 13, 2008 9:23 AM
>>>> To: gunjan
>>>> Cc: Jaiswal, Vandana
>>>> Subject: FW: about mygift hamper
>>>>
>>>>
>>>>
>>>> Hi Gunjan,
>>>>
>>>> Pls inform status
>>>>
>>>>
>>>>
>>>> Rgs
>>>>
>>>>
>>>>
>>>> Kapil Khandelwal
>>>> Area Sales Manager
>>>> Hewlett Packard India Sales P. Ltd.
>>>> Jaipur
>>>> M#[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _____
>>>>
>>>> From: anil dutt [mailto:anil.[protected]@gmail.com]
>>>> Sent: Wednesday, November 12, 2008 4:04 PM
>>>> To: Khandelwal, Kapil; [protected]@rediffmail.com
>>>> Subject: Fwd: about mygift hamper
>>>>
>>>> Hi Sir,
>>>>
>>>> pls heck the status.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> With Regards
>>>>
>>>> Anil Dutt
>>>>
>>>> Mob:[protected]
>>>>
>>>>[protected] Forwarded message[protected]
>>>> From: zahinasghar rizvi <[protected]@gmail.com>
>>>> Date: Wed, Nov 12, 2008 at 3:47 PM
>>>> Subject: about mygift hamper
>>>> To: [protected]@gmail.com
>>>>
>>>>
>>>> I have purchased a HPPAVILLION A6550IN dasktop from the dealer
>>>> ELEGANTCOMPUTECH JAIPUR on07/08/2008.There was a scheme on
>>>> purchasing.My redemption code for HAMPER B is PC2FL9150Z.I have not
>>>> yet recieved my gift hamper.Kindly inform me.
>>>>
>>>> Thank you,
>>>>
>>>> DRZAHIN RIZVI
>>>>
>>>> ., H.2 Scheme.09,
>>>>
>>>> M.Z. Colony,
>>>>
>>>> chardarwaza,
>>>>
>>>> road khatikan
>>>>
>>>> mandi,
>>>>
>>>> jaipur-02
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Anil Dutt
>>>> HPCompaq Retail Channel Sales
>>>> Jaipur(Raj.)
>>>> Mob:[protected]
>>>>
>>>>
>>>
>>
>

Reply Forward


Anil DuttHi Sir, Pls look at the matter and process this case.
11/18/08


zahinasghar rizvi to Anil
show details 12/30/08 Reply



- Show quoted text -



On Tue, Nov 18, 2008 at 11:08 AM, Anil Dutt <anil.[protected]@gmail.com> wrote:


Hi Sir,
Pls look at the matter and process this case.


With Regards
Anil Dutt
HPCompaq Retail Channel Sales
Jaipur(Raj.)
Mob:[protected]

-----Original Message-----
From: zahinasghar rizvi [mailto:[protected]@gmail.com]
Sent: Monday, November 17, 2008 5:43 PM
To: Anil Dutt
Subject: Re: FW: about mygift hamper

hello, mr Anil, Ihave not recieved any reply from you till today.Kindly
inform me immediately.Thankyou, with regard, dr zahinrizvi.

On 11/14/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
> Hello, Kindly inform me about my gift hamper.
>
> On 11/13/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
>> On 11/13/08, zahinasghar rizvi <[protected]@gmail.com> wrote:
>>> Hi, According to massage recieved from you, Ididnot recieved any
>>> massage or any information regarding to my gift hamper
>>> previously, after purchasing the computer as mentioned above date
>>>, Irecieved only two sms on my mobile, first on 11.aug2008, &second
>>> on19.aug2008. Inboth sms there is no any information about wrong
>>> address mentioned inDD nor i got any information of wrong address from
>>> the company or authorised dealer or any concerning body.on asking the
>>> dealer about my gift hamper he satified that gift hamper will shortly
>>> be with you.Butafter aweek I again called him.He told me to call
>>> you.TILL TODAY I HAVE NOT RECIEVED THE DD ., asmentioned by you.
>>> withregard,
>>>
>>> On 11/13/08, Anil Dutt <anil.[protected]@gmail.com> wrote:
>>>> Hi Sir,
>>>>
>>>> Pls per the below written mail, that you didn't gave the correct name
>>>> DD.
>>>>
>>>>
>>>>
>>>> With Regards
>>>>
>>>> Anil Dutt
>>>>
>>>> HPCompaq Retail Channel Sales
>>>>
>>>> Jaipur(Raj.)
>>>>
>>>> Mob:[protected]
>>>>
>>>> _____
>>>>
>>>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>>>> Sent: Thursday, November 13, 2008 11:05 AM
>>>> To: anil.[protected]@gmail.com
>>>> Subject: FW: about mygift hamper
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Kapil Khandelwal
>>>> Area Sales Manager
>>>> Hewlett Packard India Sales P. Ltd.
>>>> Jaipur
>>>> M#[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _____
>>>>
>>>> From: gunjan [mailto:[protected]@thevacationers.com]
>>>> Sent: Thursday, November 13, 2008 10:23 AM
>>>> To: Khandelwal, Kapil
>>>> Cc: Jaiswal, Vandana
>>>> Subject: RE: about mygift hamper
>>>>
>>>> Dear Sir
>>>>
>>>>
>>>>
>>>> The claim is on hold as the customer has send the demand draft which
was
>>>> on
>>>> wrong name and gave him the intimation about this at [protected]
>>>> And we return him the demand draft on maruti courier on 21/08/08 pod
>>>> no.
>>>> is
>>>> 252711, We did not receive the correct demand draft from the customer
>>>> side
>>>> till date and the last date of submitting the documents for this scheme
>>>> is
>>>> already over.
>>>>
>>>>
>>>>
>>>> Gunjan
>>>>
>>>>
>>>>
>>>> From: Khandelwal, Kapil [mailto:kapil.[protected]@hp.com]
>>>> Sent: Thursday, November 13, 2008 9:23 AM
>>>> To: gunjan
>>>> Cc: Jaiswal, Vandana
>>>> Subject: FW: about mygift hamper
>>>>
>>>>
>>>>
>>>> Hi Gunjan,
>>>>
>>>> Pls inform status
>>>>
>>>>
>>>>
>>>> Rgs
>>>>
>>>>
>>>>
>>>> Kapil Khandelwal
>>>> Area Sales Manager
>>>> Hewlett Packard India Sales P. Ltd.
>>>> Jaipur
>>>> M#[protected]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> _____
>>>>
>>>> From: anil dutt [mailto:anil.[protected]@gmail.com]
>>>> Sent: Wednesday, November 12, 2008 4:04 PM
>>>> To: Khandelwal, Kapil; [protected]@rediffmail.com
>>>> Subject: Fwd: about mygift hamper
>>>>
>>>> Hi Sir,
>>>>
>>>> pls heck the status.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> With Regards
>>>>
>>>> Anil Dutt
>>>>
>>>> Mob:[protected]
>>>>
>>>>[protected] Forwarded message[protected]
>>>> From: zahinasghar rizvi <[protected]@gmail.com>
>>>> Date: Wed, Nov 12, 2008 at 3:47 PM
>>>> Subject: about mygift hamper
>>>> To: [protected]@gmail.com
>>>>
>>>>
>>>> I have purchased a HPPAVILLION A6550IN dasktop from the dealer
>>>> ELEGANTCOMPUTECH JAIPUR on07/08/2008.There was a scheme on
>>>> purchasing.My redemption code for HAMPER B is PC2FL9150Z.I have not
>>>> yet recieved my gift hamper.Kindly inform me.
>>>>
>>>> Thank you,
>>>>
>>>> DRZAHIN RIZVI
>>>>
>>>> ., H.2 Scheme.09,
>>>>
>>>> M.Z. Colony,
>>>>
>>>> chardarwaza,
>>>>
>>>> road khatikan
>>>>
>>>> mandi,
>>>>
>>>> jaipur-02
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> Anil Dutt
>>>> HPCompaq Retail Channel Sales
>>>> Jaipur(Raj.)
>>>> Mob:[protected]
>>>>
>>>>
>>>
>>
>




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zahinasghar rizviI HAVE SEND YOU THE E-MAIL ONSATURDAY 31JAN09 REGARDING TO MY GIFT ., KINDLY I...
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Date: Mon, 2 Feb 2009 10:46:14 +0530
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Subject: Fwd: about my gift hamper

From: zahinasghar rizvi <[protected]@gmail.com>

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[protected] Forwarded message[protected]
From: zahinasghar rizvi <[protected]@gmail.com>
Date: Mon, Feb 2, 2009 at 10:40 AM
Subject: about my gift hamper
To: kapil.[protected]@hp.com



----- Message truncated -----

i have purchased compaq persario cq40-108tu from PC Gallery ujjain on 30/12/2008.my redumption number is (S)CND8394PC6 i was said that i will get free kodak camera 9.1 mega pixel. i have send a dd of Rs 1299 to hp redemption cell on 15/1/2009 by SHREE MARUTI CO. SE.PVT.LTD (C.C.NO.7696) . i have waited for 8 week n nw 3 months r over n till nw i didnt get . dont beleave these people they are only cheating .they also said that they will email us but they didnt reply & COLL [protected] PER DAY 10 TIME ATANDING CALL TO COMPUTER AND CUT AND ONE TIME GIVE ME ABHIJET NUMBER [protected] BUT NO AATANT TO CALL .now if i didnt got till 29 march i will take legal action against hp redemption cell and all responsibility of your.

CONTAT NO. [protected]

dear people out there
i think that you should read this full story.
i went to buy the laptop and i choose hp compaq presario 60-104tu. first the guy out there promised me to give me in 34500 then when i bought he took 36000 INR. wow! see the cheating begins there only. now he told me about the compaq redemption scheme. i registered on their site and got the redemption number PNNO3X6FMY. i sent all the required documents and a draft of Rs 1299 to solutions integrated marketing services private limited. they sent me the mail that they have received my documents and that they have dispatched my gift. i am yet to receive my gift. when i try to call the number which is[protected] which is always engaged and i have lost at least 100 bucks just to call them because the call always drops. you hear only there welcome message "your call is important to us and the call drops, that's the importance they give to our calls. i have been lucky few times and was able to talk to their agents who do not have anything to do with your problem because they know that you won't be lucky enough to talk to them again as the call drops very often and soon you would think that it is better to not to call them and forget with your gift and your money that you have sent to claim your gift.
i have sent them mail but there is simply no response from that side.
now look at the whole syndicate of fooling people...
the re-seller which is vani infotech, lalbagh lucknow, in my case would say that i am not responsible for the gift not received because i am responsible only for selling.
solutions integrated marketing services private limited would say that we are for checking and lodging the complain and the company is responsible for sending the gift and what the heck the company do not have time to listen to such small issues. i would also mail them and see what happens.
before you buy anything at the time on any promotional campaign make sure that you would receive the gift then and there only otherwise get ready to dance on the tune of the company.
best of luck for buying the products of HP
regards
lalit

Hi,

I have bought this laptop compaq presario CQ60-209TU 16" and was promised for an assured gift of KODAK 9.2 MAGA PIXEL CAMERA. I fell for it. and It's been month since I've sent the 1300/- Rs DD, along with bill, redemption code etc to the Redemption cell in delhi.

Redemption code: RZFNR4456M

I have not received the camera.

Please help.

Last month I bought a set of HP headphones from the Reliance digital store. I felt completed cheated after purchasing the item. Even before purchasing it the sales person was not supportive. I asked him to check the sound quality before purchasing and he completely refused saying that this is a sealed pack and we cant open it. you need to purchase the set and after that your item will be tested. I need to pay Rs 600/- for the headset to hear the quality of sound. After checking the sound quality, i was not at all satisfied. When asked them to replace it, they completely refused it saying it is "working". what a !. I tired to explain that i paid 600 bucks for the quality. But the sales person was not supportive. Then, I asked for the Mr. Manager (Mr Nikku) over the shift. But, my hard luck the Manager sang the same song of working condition. After wasting my time, i asked for complaint book. Then i was provided with a piece paper called " feedback form" and the same was so short that i cant even express my feelings. Really that was a very bad experience with the store and store staff. Few days back, i received a call from the store for the apologies. But, still they didnt replace my item.

Hi sir,
i already submit all document necessary for gift like photocopy of bill, valid sticker, 1499 dd etc.
after that i got email from hp red cell side...that they said in :- ur claim is accepted and u will got gift in 6 weeks
Now more than 3 month gone and
15 days back i got sms from red cell that u will be got ur gift in nine days
But still i not getting my gift...
My hp-pavalian dv5-1106 AX
sno: CNF 8441VPC
According to hp red cell courier which will sended to me no is[protected]

URs

Rugraj rajpurohit

Sir,
I, Sourabh Verma have given my laptop for a hardware issue to
your service center RT/QF/HPSC/03 on 2nd Feb'09. First of all there
was a delay in shipment of the part required, and when it reached here
finally... it was found to have a fault. Is this how HP works? It
has been a lot of mental agony, harassment and a loss of personal time
and money to me. HP has already taken a month working on my laptop,
and this is not the first time I am facing problem with HP's customer
care services. I haven't purchased the laptop to keep it rolling in
the service centers.
Please look into the case and try your best to resolve this
complaint amicably at the earliest. As this is not the first time I am
facing such problem with HP... I have already lodged a complaint
against HP in consumer forum ( Complaint ID : 14483(S4) ). I would not
wait to proceed with this complaint if you do not take any action to
help me further. I would appreciate your reply, for the action taken
by you, on this complaint. Thanking you for all your help and
co-operation.

Thanking you,

Your's Sincerely,

Sourabh Verma ([protected])

B.tech Mechanical Engg.
IT-BHU, Varanasi.

hi
I m rakesh kumar.I had bought hp laptop, model no. 1104tu from elegant shop, cochin, kerala on date 28 february.
There was a offer on that laptop that i[censored] buy it upto 28 february then u will get a cam or home theatre by paying 1299 or 1499.
I opted for home theatre and send my draft and all paper regarding that on 4th march to the address hp redemption cell, okhla
industrial area phage 1 new delhi 110020. .But untill now I didn't get any confirmation about my product.My redemption code is
6HA4ABXA4Q. My laptop serial no.-CNF9051Z77 and product no.-FZ730PA. Plz send me more information about my product
and also mention in how many days i m going to get my product.

Thanking you

Rakesh kumar
address- Department of instrumentation
semester s-6, CUSAT
Cochin-682022
kerala, india
phone no.-[protected]

I happen to be a buyer and end user of an HP product, DeskJet D2568. I had purchased the product from an outlet in Jamshedpur named Dot Com on 8th March 2009 for Rs. 2300.00 (Rupees Two thousand three hundred only). After connecting it to my computer and to my astonishment I found the NEW printer was not working and was also giving shock.

I contacted the place from where I had purchased the printer but they responded by saying that according to the system of HP they cannot do anything and I will have to take the printer to the Authorized Service Center. I took the printer to the authorized service center of Jamshedpur where they said that I need to log the call over a toll free number of HP I logged the call and got a Case No. 2472569 and after 2 days the service engineer came onsite and found that the Black Cartridge of the printer was faulty. I again took the black cartridge to HP authorized service center where they received the black cartridge and gave me a Pending Sheet with a Case ID: ININDARC[protected] by saying that I will get a replacement but not at that very moment as because they were running out of stock.

Since then every day I have been calling the HP toll free number[protected] and the HP authorized service center at Jamshedpur ([protected]) but every day they are pending the issue by saying NOT IN STOCK. I have found that each and every store in Jamshedpur is having hundreds of stock of that same cartridge (CC639Z) whereas the authorized service center of HP is not having it which is an utter astonishing thing to believe.

I am a deprived customer of HP not getting the service within the warranty period for a faulty printer which was not working from the very 1st day of purchase and hence I would like to claim for compensation for the price of the printer i.e. Rs. 2300.00 along with the interest on Rs. 2300.00 for 10 days together with loss of trade amounting to Rs. 10, 000.00 from that printer.
The details of loss of trade are as follows
No. of pages to be printed per day - 100 pages
Cost of printing 1 page - Rs. 10.00
Total cost of printing 100 pages - Rs. 1, 000.00
Cost incurred in 10 days - Rs. 10, 000.00

i bought a hp pavillion series laptop on 25th dec 2008 and i was said that if i send a draft of 1500 along with product serial no. and a xerox bill to hp redemption cell, they will send me a philips home theater, i sent all the above mentioned documents along with draft, but i am unable to get the gift.
when i tried to contact hp, nosw they are not responding to my mails.

what step i should take now, they are laeding my way towards consumer forum.
khusvant kumar gulsan

MY NAME IS AKASH DAHAKE, I AM FROM AHMEDABAD. I BOUGHT A COMPAQ LAPTOP MODEL NO CQ40-144TU FROM CARE SOLUTIONS, OPP, GURUDWARA, S.G.HIGHWAY, AHMEDABAD, THERE SALES OFFICER TOLD THAT THIS MODEL COMES UNDER THE CATEGORY OF FREE GIFT OF EITHER KODAK DIGITAL CAMERA OR PHILIPS HOME THEATRE. I SENT ALL THE NECESSARY DOCUMENTS, ALONG WITH A D.D OF 1499.00 RS.. NOW TODAY ON 19TH MARCH I GOT REPLY FROM HP REDEMPTION CELL THAT THIS LAPTOP DOES'NT COMES UNDER THE CATEGORY FOR FREE GIFT. SO I WANT TO SAY THAT FOR GETTING A FREE GIFT, WE NEED TO REGISTER AT THEIR SITE TO GET A REDEMPTION CODE, SO WHY THERE WAS THIS LAPTOP MENTIONED IN THEIR CATEGORY ON THEIR SITE, AND IF MY MODEL DOES'NT COME UNDER THE FREE GIFT CATEGORY, WHY THE SITE GENERATED MY REDEMPTION CODE AFTER SUBMITTING MY LAPTOP MODEL NUMBER,
PLEASE REPLY ME AT EARLIEST, WITH PROPER SOLUTION ALONG WITH WHAT TO DO FURTHER.
THANKING YOU
AKASH DAHAKE

We had purchased a HP Compaq V3133AU model laptop (product no. RM553PA, serial no. 2CE6410L07) on 28th October 2006 in the name of our company M/s. Calorie House (P) Ltd, 83C Ananda Palit Road, Kolkata – 700014, from a Hewlett-Packard authorized dealer M/s Optima Infotech, 24 Park Street, Kolkata – 700016, vide their bill no. 04047 of amount Rs.43000 (document available). Since July 2008, the machine was giving problem o[censored]ndesired shut down. In the end of September 2008, the laptop went dead (no display on screen) and it would not open. We sent it to the dealer and they then forwarded us to the Hewlett-Packard Service Centre at 1, Dr. U.N. Brahmachari Street, Kolkata - 700016. We learnt from the dealer that this particular type of series / model which we owned had a manufacturing defect in the motherboard (system board) which comes to the forefront only after 18-24 months o[censored]sage. The dealer said that they had similar 6-8 sets lying at their outlet at that time with the same defect. Then we took the laptop to the Hewlett-Packard Service Centre on 22/10/08 vide their Token No. 23989 (photocopy of document available) and their engineer Mr. Saikat also agreed that it was a manufacturing defect and promised us that he will replace the entire faulty motherboard for free. After 25 days on 14/11/08 (photocopy of document available), we were given back the laptop with the replaced motherboard with an assurance from their Mr. Arunav that the changed motherboard is not faulty and that it will be further covered for one more year (till 28/10/09) under their HP Limited Warranty Service Enhancement (printout of document available). We had asked for a written document from him, to which he said that the policy is universal and is given online in the Hewlett-Packard website under the search code ‘c01087277’. But to our despair, the new motherboard also went dead (similar problem) in just 30-40 days of replacement (around middle of December 2008). We again sent the laptop to the Hewlett-Packard Service Centre on 3/2/09, Token No. 30044 (document available), and their engineers Mr. Arnab and Mr. Saikat confirmed that the motherboard has gone dead. Now when we reminded them of the earlier promise and the warranty scheme, they said that it was only till 28/10/08 (2 years from the beginning of the actual warranty) and that the assurance of extension till 28/10/09 was a mistake on their part. They told that it will now be chargeable. We then had a talk to their manager / supervisor Mr. Rupam Halder on 4/2/09 regarding the warranty, who also said that we will be charged for the repairs. We then rechecked their website for the HP Limited Warranty Service Enhancement scheme. It did say that the warranty was for 2 years from the date of beginning of the actual warranty but it also mentioned that if the laptop goes wrong within 90 days of receiving the repair, then they will again replace / repair it for free. The very next day, we again contacted their manager / supervisor Mr. Rupam Halder and informed him about the particular clause to which he quite reluctantly agreed. We then requested him that when there is a manufacturing defect in the laptop, then they should replace the existing faulty one with a new laptop. For if the laptop again goes wrong within a few days then he said that they won’t be able to cater to us further and that we will then have to pay for the repair / replacement which will be a sum of something between Rs.18, 000 – Rs.20, 000. Mr. Halder told us that he will talk to his management and revert back. Then after three reminder emails on 10/2/09, 13/2/09 and last on 17/2/09 (where we warned him of going to the Consumer Protection Court), he called back and said that they had again replaced the defective motherboard with a new one but they cannot replace the laptop and also cannot give any assurance on the replaced motherboard (which meant that now we will have to pay for future repairs). So we decided of not collecting the laptop from the Hewlett-Packard Service Centre and seek kind help from the Consumer Protection Forum.

Now, our issues are:

1. Why should we accept a product which according to Hewlett-Packard’s website, engineers, manager and dealer has a manufacturing defect?

2. How could they sell a product which had a manufacturing defect? Why didn’t they inform us about the manufacturing defect even after the purchase? Don’t we have the ‘right to be informed’ about the product for which we paid Rs.43, 000 of our hard-earned money?

3. They wasted 25 days of our valuable time from 22/10/08 to 14/11/08 for the first repair. Again the entire beginning of this year till date, we are suffering because of their faulty machine. Shouldn’t they compensate for the harassment and work loss?

4. Shouldn’t we be compensated for the intentional misguidance by the Hewlett-Packard employees and the harassment thereof?

As you know that in today’s time a laptop is such a valuable business tool and without it people feel almost handicapped. In the entire tussle we had lost many valuable working hours. How can someone accept if such a costly and reputed laptop runs for just 1.5 - 2 years? Now we simply seek full refund as we don’t think we can now accept a replacement laptop from Hewlett-Packard for the experience has shaken our belief on the credibility of the company.

1. My redemption code is QGK8F36L20 and WGWS7HXOAI.I had purchased laptop Model Compaq Presario CQ60-104TU, Ser No2CE8388Z6H ON 07 jAN 2009.

2. I have already despatched PNB DD No134621 dated 15 jan 2009 for amount Rs 1299/- by speed post No SP EK[protected]IN dated 16 Jan 2009.

3. Till now I have not receivedv the digital camera at per their scheme

SIR
WE BOUGHT A PRINTER FROM HP .THE DETAILS OF PRINTER ARE AS FOLLOWS:
SR. NO:-CNF1N72183
PRODUCT:Q7815A
DESCRIPTION:HP LASERJET P3005DN
CARE PACK REGISTRATION ID:-F0M8IN015EO2
CARE PACK EXPIRY DATE:01.10.2010

OUR PRINTER IS NOT WORKING SINCE LAST ONE MONTH, WE TRIED TO LODGE A COMPLAINT FIVE TIMES AT TOLL FREE NO.BUT EVERY TIME COMPLAINT IS CLOSED WITHOUT ANY ACTION.WE EVEN SENT E-MAILS TO HP REGARDIN G THIS, BUT STILL NO ACTION.WE HAVE ALREADY PAID Rs.10200 to HP FOR CARE PACK AND COST OF PRINTER WAS 50, 000.WHEN HP CANNOT PROVIDE SUPPORT THEN WHY DO THEY SELL CARE PACKS.WE ARE GOING TO LODGE A COMPLAINT IN CONSUMER FORUM AGAINST HP FOR UNION BNAK OF INDIA's Printer.

Hi, I own a HP Laptop Model # tx1218au bought from : COMPUTER CARE, MORADABABAD. The Original Warranty expired in Oct 2008 and now I have an 2 year extended warranty which HP claims is equivalent to original warranty. Since I bought this Laptop it has made me visit the service center around 5 times, I do not have a HP Service Center in my city so I take it to HP Service Centre in New Delhi everytime there is an issue. System board has been replaced twice and the last one was replaced on 18 Jan 2009.
Almost after 1 month the laptop again crashed and was submitted to the below Service Centre on 24th Feb 2009 : Complaint Number: JGSR240202 HP SERVICE CENTRE, A-200, OKHLA INDUSTRIAL AREA, PHASE -1, NEW DELHI 110020 PH:[protected]
I have been continously calling the Service Centre and the only answer they have is the Spare Part is awaited but no info about when it will be available. After much insistence they gave me the Phone Number of The Service Center Head Mr Kapil Chawla:[protected], but he never answers the phone, further hunting got me the number of Meena Tutu :[protected] who is the NCR head for the Hp service centres but again she also never answers the phone. I dont understand how come these people never reply a phone which is extremely frustrating. Further hunting took me to Mr Amit:[protected] fortunately I got hold of him and he was very humble and promised he will get back to me. 1 week since then and no answer yet, Call his office and the receptionist says I cant talk to him because he is not the concerned person for my laptop, for god sake why did he convinced me earlier if he wasnt the concerned person. Huh ? I am sure I have got a defective machine because my friend has the excactly same model and we bought these machine at the gap of 10 days only, his laptop has never been to the service center whereas mine seems to have a second home at the service centers. The Service center people say they are awaiting the part update from the upper end but dont want to let me talk to these damn " UPPER END".

Please help, I am really frustrated with these HP people who are extremely irresponsible. I just feel helpless with such crazy people. I will be grateful if you could help.

Thanks
Shuaib