HP India Complaints & Reviews

Hi, I own a HP Laptop Model # tx1218au bought from : COMPUTER CARE, MORADABABAD. The Original Warranty expired in Oct 2008 and now I have an 2 year extended warranty which HP claims is equivalent to original warranty. Since I bought this Laptop it has made me visit the service center around 5 times, I do not have a HP Service Center in my city so I take it to HP Service Centre in New Delhi everytime there is an issue. System board has been replaced twice and the last one was replaced on 18 Jan 2009.
Almost after 1 month the laptop again crashed and was submitted to the below Service Centre on 24th Feb 2009 : Complaint Number: JGSR240202 HP SERVICE CENTRE, A-200, OKHLA INDUSTRIAL AREA, PHASE -1, NEW DELHI 110020 PH:[protected]
I have been continously calling the Service Centre and the only answer they have is the Spare Part is awaited but no info about when it will be available. After much insistence they gave me the Phone Number of The Service Center Head Mr Kapil Chawla:[protected], but he never answers the phone, further hunting got me the number of Meena Tutu :[protected] who is the NCR head for the Hp service centres but again she also never answers the phone. I dont understand how come these people never reply a phone which is extremely frustrating. Further hunting took me to Mr Amit:[protected] fortunately I got hold of him and he was very humble and promised he will get back to me. 1 week since then and no answer yet, Call his office and the receptionist says I cant talk to him because he is not the concerned person for my laptop, for god sake why did he convinced me earlier if he wasnt the concerned person. Huh ? I am sure I have got a defective machine because my friend has the excactly same model and we bought these machine at the gap of 10 days only, his laptop has never been to the service center whereas mine seems to have a second home at the service centers. The Service center people say they are awaiting the part update from the upper end but dont want to let me talk to these damn " UPPER END".

Please help, I am really frustrated with these HP people who are extremely irresponsible. I just feel helpless with such crazy people. I will be grateful if you could help.

Thanks
Shuaib

Purchased HP Compaq presario cq45 laptop on 23rd December and required sent to delhi address for redeeming the gift which was offered by the company. But till date I have not received the offered gift Home theatre. All required documents along with a cheque for required amount sent to them and received by them, which confirmed over mail. Inspite of many mails and telephone calls I have not received the gift. Kindly arrange to comply the same at the earliest.

My Redemption Code : D461LVIUOD

Babu P.V.
Hyderabad
Ph : [protected]

dear sir,
i am feeling very disappointed by saying that i didn't get my free prize "the 8.2 mp kodak digicam" which was free with hp pavilion notebook pc's.

i purchased a hp pavilion dv-4 1131tx laptop dated 31st october 2008.A kodak digicam was free with it .It almost completed about 4 months and i still didn't get it.I don't want further more delay in delivering the free prize from your side.

i think i will get a positive feedback from your side and i am sure that i will get digicam in next 10 days. please do hurry.

my laptop serial no. is -CND83614F7

thank you

Hi

I have made a purchase of new HP Pavillion dv2918TX laptop on 13th feb 2009.

I was told that Canon Digital Camera will be given for free and for handling charges I have to send DD of Rs 1300 to HP Redemption cell. I have already sent all the required documents and I did not receive any confirmation or any communication.

I was given redemption code - C3E6XYBQAV.

Whom should I contact to know the status??
--
thanks,
ISHTIYAQ.

There's a lot to write so i will write just the facts
-- I had problem with three usb ports
-- Reported the problem to HP on Dec 26th, 2009 (Case No. [protected])
-- I was told that the problem is with motherboard and it needs to be replaced.
-- There was no reply from them for a month even after calling them many times. Only reply was that they are waiting for the part to arrive.
-- Mother Board was replaced Still two usb ports were not working. I was told that according to norms they first need to check with the new motherboard and then if some other part is found bad they need to order it later.
-- I took the machine back with me on Feb 16th, 2009 for use (two usb ports were working)
-- Kept on calling them there was no response today march 14th, 2009 they say that there was some critical issue because the motherboard was replaced and they had just logged in a fresh complaint.
( case no. [protected])

For all this i had to go to there center 6 times even though according to warranty they need to pickup and deliver the laptop

Heelow Sir/Madam,
I have purchased a laptop from an shopping mall called Croma which is in Bangalore & i have got a problem with your laptop i.e it is not working for an hour correctly.When i want to see any movies on it it will plays about 1.30 hours 7 will turn of automatically by showing a blue screen.So I can;t see the movies also...I have given it to croma shop but they have told that it is notr the computer problem..As i have kept it there about 1 week but the problem didnot solved...So please kindly refer me any service centers near to mangalore which is able to solve my problem...thank you I can't able to give you the full infornmation ...

DEAR SIR,

ON 17/2/2009 I SUBMITTED MY LAPTOP FOR REPAIR OF MY LAPTOP.THEY TOLD ME THAT IT MAY TAKE 3 TO 4 WORKING DAYS AND WE WILL SEND YOUR LAPTOP BY COURIER TO YOUR ADDRESS. BUT NOW IT IS GOING TO BE ONE MONTH AND WHEN I CALL THERE, THEY ARE STILL SAYING "GIVE US TIME" AND WHEN I ASK THEM TO GIVE THE CALL TO YOUR SENIOR THEN THEY JUST DISCONNECT THE CALL. I AM REALLY PISSED OF ALL THIS .

I have bought a hp laptop on 29th sept 2008.according to the conditions i have sent all the documents and BANK DRAFT OF rs-990 to the given address.a kodak digital camera should be sent to me within6weeks. BUT i have not got any such gift . for ur coformation i am giving my details again here.
Preetam Chandan Mohapatra
S/o Chandeswar Mohapatra
AT-TALAMALI SAHI, PURI
ORISSA, INDIA PIN-752002
MY REDEMPTION CODE-K782104UCD
I want quick action and delivery of my gift.
OTHERWISE I WILL GO TO CONSUMER CELL.

Dear Sir
We Have HP LaserJet 3050 printer.now this toner(Q2612A) is not work, we have in service period now.so please solve our problem as earliest.

Thanking You
Ashok Kumar Jhawar
Jhawar Traders
2603, Nai Basti,
Naya Bazar
Delhi- 110 006
Ph No.[protected]

Note;- Bill copy Attached

Undelivery of HP 600 VA UPS
Dear Sir,

As per the below mail received from HP Company, they have dispatched HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS thro. OVERNITE EXPRESS with docket number[protected] on 4th march, 2009.But today we have received only Printer and not received UPS.

I request you to take necessary actions to send HP 600VA UPS to the address mentioned in bill at the time of purchase.

Awaiting your reply.

Thanks & regards
Violet nand.

NOW OR NEVER OFFER
Dispatch Details # 49667
Dear SMT. VIOLET NAND your HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS has been dispatched vide OVERNITE EXPRESS with docket number[protected].

Hi,
I bought a new laptop HP CQ 40 144 TU. While loading operating system, hard disc was not being located by the system. i went to This authorised customer service of HP and its been 8 days since I have not got my product back. My business is suffering a lot due to this. They told me to give it back to me next very day after submission. But its almost 8 days and no result. Everyday I call and get a reply" call tomorrow please". This is simply ridiculous.

Please take care of it.

Thanks

Pankaj

sir,
I have purchased hp pavilion dv 6767tx. After buying it, i have claimed for redemption gift by sending 500.Rs DD to them.
I registered my product to claim HP Wi-Music Device 5.1 Dolby Digital Wireless Headset on 06/26/2008. and my redemption code is (JVWV1VU67N). And I got confirmation mail from [protected]@solutions-intg.com saying that delivery of the gift will take 6-8 weeks on 07/25/08.
But i ve not received any gift with in due date. so i tried calling them, but usually no one attended the call many times (normally it goes to voice mail and i was charged for that many times). rarely they attended calls and used to ask for 6-8 weeks extention.
At last(after calling many times) they have sended me parcel through post on 16/01/09. and reached local post office on 22/01/09. but the parcel was tampered, so i have not accepted the parcel from the post office. and later when i was calling them they are telling that its my responsibility (they clearly mentioned not to accept the parcel if it is tampered). so what can I do ?

their details
HP Redemption Cell
Phone[protected]

I AM WANT HOME THEART

Hi,
I bought this laptop
(dv 2519) with very high expectations in august 2007. I had a sony with a little less config with the same dealer but I wanted to try HP. I am a globe traveller. I left for germany in september 2007. I found that the laptop battery was draining unexpectedly and the laptop was getting terribly heated up just after 2 months of purchase. I called up the retailer and he asked me to call the hp. So, I did. Hp guys asked me to bring when I return. I took the laptop to them and also told them that I am returning in 2 weeks time in late july 2008. They checked the laptop and said the battery is a problem and they will replace it. I asked them to check about the heating problem they did and said they will get the heat sync replaced. They asked me to bring the laptop when they call. They never called. I kept calling all their people from Mr. Karthik, Jayanth, Naresh, Prasad, Sharath and local hp service center and also the retailer. But there was no response from anyone. All they will do is give another number ans ask me to call up. I told them I had to leave for US on 19th August and the warranty expires on 14th August. But they didnt care. On the last day the hp service center guy calls and says that too many things cannot be covered under the warranty. I still dont get what you mean by too many things? the heat sync and battery? Why do you give a warranty on the laptop then? He tells me that my warranty is expired and he cant do anything. I am completely feeling cheated with this kinda service. I am a management graduate in US. I have never seen such a dirty service staff and sick characters in my whole life. One guy even told me that I forgot to thank him for that he answered my call. Fantastic!! I buy your laptop and I face all this abuse and trouble. I have returned from US and want to know why this has happened and what action you are going to take about these useless service staff. That laptop is a lemon, I cannot work even for 30mins, it switches itself off. HP !! You have cheated me!! One thing is for sure, I will never buy another HP product again. I have seen my classmates in US using HP, they also find hp products failing off in less than a year.
Its been such an annoying experience with so much money lost for a lemon.
Thank You!!

A brand new hp mini laptop was purchased in October 2008.

This stopped working in January 2009, ( the screen went blank). The laptop was under warranty and therefore submitted to the authorised hp service center in Okhla on my behalf by Ace cpmputers as per details below:

Date of submission – 05-01-09

Ref. No. -[protected]

Hp Contact = [protected]

On name of – Ace Computers – S416 (Sf) GK-1, New Delhi

Repeated calls have been made to the customer care numbers in the entire month of Feb and the explanation given by them in this entire period for the delay are as follows:

1. Part is not available
2. Part is comming from Mumbai
3. Motherboard of the laptop has been sent for from Singapore and is yet to arrive, if you are in a hurry you can take your laptop back.

* How can I take it back as it is not in working condition?
* A brand new laptop stops working in 3 months should be replaced by the company as it seems to be a defective piece.

No one in Hp seems interested in doing anything about it.

The last explanation given this morning by Mr.Girish was part is not available in India. I spoke to him again this afternoon, he said my complaint has been forwarded to the concerned department and he will know only by the evening.

There has been no attempt to provide a solution by any member of the hp customer services department.

I have requested a number of times to speak to the Manager of the service center Mr.Kapil Chawla, but he has been unavailable to speak to me.

I hope something can be done about large companies who get away with doing nothing !!!

Regards

sir/mam
I hav submitted my laptop in hp center in okhla due to problem in DVD player on 20th dec 2008.
I hav spent lot of money in visiting the center, to call them, but till yet i hav not recieved my laptop.
They are just making fun of me, treating me in a careless way.
My complaint no. is [protected]. During the period another cases regarding DVD problem are solved but not my.I am on the edge of my patience level.

Kindly suggest me the needful way.

Kamal deep

Dear Sir
This is in reference of Care Pack Issue. We have purchased one care pack for hp 3030 from rahul
commerce - kolkata, we are the resellers. We given the serial no to
ms piyali biswas, as per our records. but when the care pack comes its
having some different no. & we inform Ms Piyali biswas about this
matter immidiately. She told she is out of office, matter will be
resolved by 2 -3 days. today is 3 months over & now they are telling they
have nothing to do about this matter. I paid charges for carepack &
which is debited to them already. Now as per warranty issue we are not
getting any warranty because of this serial no mistake. We already
told her that we want to return back all the papers to you which u
given as proof for this care pack. I think then its not a issue of
duplication of care pack.
please do the needful as early as possible.

We never give her this serial no which is not belongs to us. I think
its entirely a mistake because the product no. & product code is same
only the serial no is different.


THANKS & REGARDS

S SINHA

ORIGINAL SL NO. CNBSC87831
THE NO I RECEIVED : CNBR82502M

CARE PACK SERIAL NO. : G1F1IN1860D1


ORION SYSTEMS & SERVICES

71/2 SHYAMNAGAR ROAD

KOLKATA -700055

TELEFAX : +[protected]

SERVICE NO. : [protected] / [protected]

I had baught hp pavilion notebook pc on 11 oct 2008 with hp digicam offer.though i have complited all the formalities that iwastobe completed i haven't received my gift yet.

Hi,

I am not still receive the card for Drive Track 1022556. I am also not getting any update on this same

From where i getting the status on same.


Regards,


Arvind Naik

Sir,
This is to inform you that i have submitted my hp pressario laptop sr. no. 2CE8080CH8 to 'DEGITECH' near RAMA ROAD NEW DELHI on 25th Dec.2008 & have not yet recived.Whenever i make a call to them they always give the assurance for next weak saying that the part is not yet recieved.Since i am in bhusawal(maharastra) it is not possible for me to visit regularly, but any how i manage & visited two times.
So i request you to kindlly help me for the same as has been stated above.
Thanking you
yours faithfully
NAVEEN KR. SINGH