HP India Complaints & Reviews

My desktop HP Compaq dx7380 MT
DX7380M/E4500/160HNQ/1. OR/4F INDIA, which is under warranty has serial number

hp s/n : INA81506HW
p/n: KS799PA#ACJ

is giving error and not working properly.

kindly register my complain

ICICI credit card reward points has been transfer to I-mint reward point programm which is very costliar in the hands to ICICI Credit card customer. I have redeemed 350 points for getting Rs.100.00 petrol from HP outlets.

When I visited to petrol pump they denied me for petrol against this voucher.

I think we have been cheated in this reward programm.

Heloo Sir,
I am trying to download driver for last 2 month but your site is not proper responding. Kindly Send the Driver of Compaq SG3230IL.

Regards
[protected]

My printer was not working since 15-09-8 and I registered a complaint at customer care office (toll free no: [protected]) (HP call center) on 16-09-8, registration no is [protected]. The officer told me, your printer’s problem would be resolved within three days. The engineer came from Redington India Ltd, Worli Mumbai, on 19-09-08 and checked the printer and told me that the adapter is not working, He has given me service report in which written as "job is pending", also told me I will come tomorrow (Saturday) and replace the adapter.
However, the engineer did not come on Saturday, I called to Redington office, and the office was closed on half day, no reply.
On Monday, again, I called Redington office for replace the adapter but I got rudely response. Same day again I called customer office and told me wait up to Tuesday evening. Still up to Tuesday eve, the adapter not replaced, the problem remains same.
Again, I called to customer office on Wednesday and requested to solve the problem as soon as possible. I also told to customer officer about my trip to Delhi, I have emergency, and I want to print a lot of paper. I called many times to Redington office Worli but not rectify the problem.
However, the problem remains same till Friday[protected] eve...
Second time, again, I registered a complaint at customer care on date 20-10-08, log no: [protected]. The officer told me your printer problem would be resolved within two days, now
from 20-10-08 to 07-11-08, I did not get any call or service engineer did not come for printer's problem.
Right now today[protected] status is “PRINTER'S PROBLEM NOT SOLVED”.
The service engineer of HP has not fulfilled the services against on warranty period.

Now, I have no faith in HP and service centre.

THIS IS MY 1.5 MONTH EXPERIENCE WITH HP PRINTER

Hi there

This mail is about my Compaq Presario ATU9001. Sr# CND 8073N88.

I am mailing you because the Hard disk in the system crashed on 4th Nov 2008. I have ran a Self check and the error it showing is
(Replace harddisk_1 Warranty ID Error Code 10008)

If you see me case history in the below you will come know that this is fourth time that some wrong has happened to my computer. Its been only 7 month I purchased have the system. Please go through the email below to underhand the complete case history.

Last time I requested replacement of the complete unit but instead the CD Drive was changed (afte 3 times I went to the Service Station in vein).

After all these incidents I am certain that you are selling substandard product in the Indian market. The system I have purchased is not worth Rs. 42, 000.

I am also filing a complaint in the Delhi Consumer Forum of this incident. Please take back the complete unit and return my money. Its a shame that a company like HP is selling substandard products in the market, its certainly a malpractice. I do not want to be your cutomer any more.

I do not and any repair services or replacement services even if it is provided onsite. I want my money back.

This is my right as per the Consumer Law in India that I can claim money back.

Tariq Mumtaz
Morgan Stanley | Technology
D4 Sector 59 | Uttar Pradesh
Noida, 201307
Phone: +[protected]
Tariq.[protected]@MorganStanley.com





[protected][protected][protected][protected]



----- Original Message ----
From: Tariq Mumtaz <[protected]@yahoo.com>
To: in.[protected]@hp.com
Sent: Thursday, September 25, 2008 3:25:47 PM
Subject: Compaq Presario A900 The SR# CND8073N88


Hello there!



This mail is about my Compaq Presario A900. The SR# CND8073N88 and the product # KB162PA#AJC.



I have also registered my complaint online on hp.com. Complaint # CCHSAP165185



I have been facing real hardware problem since I bought it, and the notebook is just six month old.



First, my screen became defective and there was red line in the middle of the screen.



Second the DVD Reader –Writer was not functioning properly, some times it was not able read and there was some mechanical malfunction in the trey.



I took my notebook to the Authorized HP Support Center for repair. Job# J9KS210802. The screen was replaced and DVD trey was functioning properly when it was delivered



But after some time the DVD Reader – Writer stuck. I took it again there and this time they promptly took the matter and on the old job number they repaired the system again (that’s what they told me).



Now today when used the DVD reader-Writer first time after the repair, its not reading just the orange light and no green light. I have made sure by trying a variety of CDs but its still not working.



This matter is very unfortunate and has cast a very bad impression. The only reason I bought a Compaq worth Rs. 42, 000 because of after sales service. But I am disgusted.

i T.S.S.J. HARANATH working in Al-Ameer college of Engineering & Information Technology, Gudilova, Anandapuram, Visakhapatnam.
this is to inform you that HP - dx2280MT model desktop pc have a problem with the monitor and CPU SMPS
1) cup smps problem power not taking and this S/N : INI6470CMX

2) Monitor display problem for this the display was not working
and this S/N : CNN7010P4T & HP - Model No. L1706
so please rectify those problems as soon as possible
thank you

I hv registered complaint no. CA0655754 on 25.9.2008 for my TFT monitor of my HP media center desktop. I hv been receiving repeated replacement dates one after another, but the monitor is yet to be replaced even after 1 month of complaint registration.
Only reply received from HP service center is that the monitor is not available in stock. A global corporate like HP who talks big about its product & services is actually a very poor company to deal with

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[protected]
[protected]

Pls Encode in Hindi

To.

The Head Post Master,

Himachal Pradesh.



Subject:- Application for the compaint of postman and post-mistress of post office Goplapur.



Sir,

With due respect I have to state that from last three or four months I am not getting my letters and other posted materials even I am asking again and again the postman'MR. MUNISH KUMAR' but he didnot give my letters or roll no. of all the entrance test for which I have applied.

firstlly I think there was not any material by post but when all the roll no. of my friends had been come and I have not then I ask postman but he said there was not any post for me. But sir, my friends came to them even I submitted there forms simulteneously with my forms.

For checking his default I post a letter from Sarkaghat at my address. But still I not get that then I have come to reason, there was somebody who didnot want that I get any type of material of tests and other things.

After this, i went to the post-office of gopalpur and ask from the head-mistress but inspite of acting on my compaint she told me to shut my mouth and asking me to do any action or coplaint anywhere, there would be not any type of action against them and they told me that all of them are not my survent.She told me that I will never get any type of post in future. She asked me to change my address to get my mails and if i didnot do this, they will not give me any post in future.

So, sir if this is the behavior of your employees then where such people like me live in this state. I will have to change my address but why. For getting my post i have to go anywhere else exept Sarkaghat. tell me where i go.

So, plz sir take some action against them, as if i have to join any job the selection letters will not reach to me and my life will be spoiled due to this persons.if there was no action against them then i have to go for the court to getting my rights.

i have sent this mail to you, to headpostmaster of mandi district, mail postoffice of dehli one time in past, but there was not any action against them. Sir, this is my last comlaint to you and after tis i have to go for the court for getting justice.

I am too much harashed mently and physically by them.

Thankin you.

Applicant,

AJAY KUMAR SHARMA,

VILL. MOHIN P.O. GOPALPUR

TEH. SARKAGHAT

DISTT. MANDI (H.P.)

PIN 175007

I had purchased a HP Pavilion notebook (model no. DV2762TX) on 19st june and according to offer I was supposed to register online and submit some documents & DD OF Rs.500/- favoring to HP give to redemption cell Nehru Place New Delhi to claim for a free gift i.e TV TUNER CARD & WI MUSIC according to the offer.

But I haven't received the gift yet as it has been more than 5 months now (it was promised to be delivered within 6 weeks). HP cheating customers.

I am going to take some legal action...

LOKENDER GOYAL
[protected]
REDEMPTON NO-NLO9Y6RMUZ
[protected]@gmail.com

sir i purchased the laptop hp pavilion dv2700 (vista) at srinagar 4 months before but its speed is very very slow and it takes too much time to start.when i open any application it takes too much time to open and becomes inactive.sometimes it becomes inactive for long time and i shut down it improperly at that time.sir nobody is interested to work on my laptop due to is speed.it takes 5-7 minutes to open cd and so on.it also does not support gmail service. its processing is very very slow.please suggest me what can i do.

Purchased lap top DV2902 TU on 30 th July 2008.sent invoice, product bar code label etc.. with Draft for Rs 500 (No 528219 dated 16-08-08 SBT PALAKKAD, KERALA.) ON 18-08-08 By Regd post.No reply of wi-Music set or draft. waited all this time thinking of freight delays, but no responds till today. Please see that there is some answer for our valuable time and money.
My redumpton code is URXUXUOG18.

Dear Sir/Madam,

I'm one o[censored]r frustrated customer from product & ur after sale services.
I bought a laptop Model V6608AU, Serial no. CNF7386CYX &
Product (1P) GX867PA.

From day I purchased it, I'm facing a lots of problem it.
like:-
1.Hang, some application not working properly & Slow Processing.
2.Battery Backup & Battery discharge it switch off condition.
3.Bluetooth not working.
4.Hinge making scratch on lower panel of screen.

I have submitted my notebook to your service center at
A-200, Okhla -1.New Delhi.Against call reference no. [protected]. for above mentioned problem on26/06/08.

At the time of submit one o[censored]r executive suggested me go for Hard drive segmentation to avoid data loss in future.
I asked to do the same.because if it need to submit again my data will safe & there will no need to take backup.

Received same after repaired after 3days.

Again I installed MS office & Antivirus(Purchased).

I found that my MMC reader is not working, after some time bluetooth start malfunctioning.

Again facing the same problem of hang, Slow processing, speaker sound cracking, in end its stop working, battery discharge
in switch off condition.

Again I have submitted on 16th Oct'08, again call refernce [protected] at A-200, Okhla -1.New Delhi. with following problem.

1.Hang, some application not working properly & Slow Processing.
2.Battery Backup & Battery discharge it switch off condition.
3.Bluetooth not working.
4.MMC card reader not working.
5.Speaker not working.
6.Hinge making scratch on lower panel of screen.

On18th Oct'08. i have received a call from service center it need to format ur notebook & ur data may lost it.
I told him plz format only C drive only which need to format.

Technician working are not competent do this.

But again I listen same reply plz take backup of laptop. after that we can proceed.

I'm giving u surety that I'll not buy any HP product in future.

Please don't give more punishment to being HP customer.

Please for this time only fix my laptop problem,
I'll porches a hard drive & always save my data in that only, other wise in my next visit my data will be lost.

Its four days I'm working without my notebook.

You have given me a faulty product, which given me problem again & again.

Ur product & services are pathetic.

Please try fix my notebook with loosing of my data.
Not ells I want from ur side.


Regards

Imran Khan

Contact: +[protected]

E-mail: khan.[protected]@hcl.in

Hi,

From the day 1, I face lot of issues with HP C772TU laptop. I done some mistakes in life and the biggest one is that I purchased the HP laptop.
It is now headache for me.

From the first day, I face "Blue Screen Dump Error" message in laptop & laptop get restart automatically. HP Engineer told me "this is just because of drivers which are not installed properly". I installed all the drivers again & again but the problem can't solve. Also this is random error, it occurs sometimes. So, I forget this issue. Just after few days of purchasing, my laptop gets automatically shutdown& not powering ON again. I went to HP service center in Okhla Ph- 1 & submit my laptop there. HP Engineer told me: “the motherboard is found dead & we will order the motherboard”. After 4 days, I got call from HP: "Sir, we have replaced the motherboard but the motherboard which we replaced is also got dead after sometime, so we ordering one more motherboard for your laptop". I replied: “Ok, you take your time but I want this issue to be resolved”. After 4 days, I got call from HP:”Motherboard has replaced. Now you can collect you laptop”. I went & collect my laptop. At time I also took my charger (adaptor) to HP service center & ask the HP engineer: “why it happens, will you please check this adaptor? Is something wrong with adaptor? HP engineer denied.

After 1 day as I got my laptop from HP service center, I find my battery is not charging. I again make a trip to HP service center with my laptop & charger. Laptop is submitted again for motherboard replacement. I concerned the HP engineer for charger (adaptor), he replied: “It is also not charging with another
Charger, your laptop charger is OK”. Motherboard is replaced after a week. I went to collect the laptop. I checked the laptop in the service center with my charger &
Found battery is not charging. Then HP engineer told me that "there is something wrong with your charger because as you connect your charger with laptop, motherboard get faulty, now we have to replace this motherboard again”. I went there to collect my laptop but come back without laptop & submitted even charger with that.

After 8 days, I went to collect my laptop with charger. Now this time my mentality towards HP is very bad but when I saw my packed laptop, I feel I am purchasing a new laptop. I bring my laptop to home & use it & after few days I found one new problem which is “As I press the power button in my laptop to turn it ON, the light glow on power button & power LED is also get ON in laptop body. But there is blank screen-no boot up window, no logo, no cursor blinking, nothing, only power LED glowing. Then I have to keep press the power button to shut down the laptop & then restart again. Next time, it starts successfully. However, this is a random problem means it occurs sometimes. Also, when I used to do multiple tasks, laptop gave “Blue screen dump error” & laptop reboot automatically. Now my laptop is with HP once again. After getting no response from HP after 8 days, when I call them they telling that have ordered the motherboard for that laptop not powering ON sometimes” and for Blue screen dump error, they told me that they found 2 third party RAM in laptop, & it is not supported this laptop & it is giving blue screen dump error. They got 1 RAM on ordered basis & waiting for another RAM.

Now they have one more reason to hide their mistake to solve above mentioned problem.

It is still in warranty because I purchased this just 4 months back. There is more than 8 trips to HP service center & more than 4 times motherboard replacement. Now its enough.

Also services of HP are also very poor.

Please help me to troubleshoot this problem & also my headache.

sir,
i yogesh kumar sharma declared that i have taken a new printer name Hp Deskject F4288 Date 3/10/2008 and this printer now showing the red light where we check our printer cartridges when the printer cartridges is already ful. and is not print any matter sir a am facing many problems and i think if a famous company like HP will provide these types of product then any body will not buy your company product i finally want to know that what is reason of this problems i want result quickly otherwise i will file a case in consumer court due to this problems because i am facing many problems like mently and physically, thanking you sir,

Hi Mark,

What happen to ur mail to appropirate group ?
No action has been taken yet.

Is this right way to tackle ur customer ?
I[censored] can't do anything then give me answer in one word because I have to switch over to new laptop of different company(except HP (Harming and Paining)).

So, at last do it fast because I m suffering from mentally as well as Monetary loss.

Regards,
Akash Gupta

-----Original Message-----
From: External ceo-communication [mailto:external.[protected]@hp.com]
Sent: Tuesday, October 14, 2008 11:13 PM
To: Gupta, Akash
Subject: RE: Feedback to CEO and President Mark Hurd from Akash Gupta

Thank you for writing to HP. We apologize for the recent frustrations. Your taking the time to share this information with us is greatly appreciated. Your message has been forwarded to the appropriate group within HP for further review.

Thank you,

CEO Customer Relations


-----Original Message-----
From: akash.[protected]@xerox.com [mailto:akash.[protected]@xerox.com]
Sent: Monday, October 13, 2008 8:54 PM
To: External ceo-communication
Subject: Feedback to CEO and President Mark Hurd from Akash Gupta


This is a message to HP's CEO, from a valued customer: Akash Gupta.

Customer's Phone: [protected]
Customer's E-Mail: akash.[protected]@xerox.com
Feedback Area:
- Product experience
- Service or support experience
Message:
Hi

I have visited to ur R T Outsourcing, Hp Service center located at Okhla phase 1 on last saturday.

Engineer checked laptop and told me that, "we have to replace ur speaker, touchpad and mother board and for over heating we have to monitor the laptop".


I am totally fed up with the response he gave me because every part is going to be currupted day by day.

It is defective system from the day 1, I can't kept this system.

I just want replacement or money back because my work is suffering from these problem.

Please take necessary steps regarding this.

Regards,
Akash Gupta



[protected][protected][protected][protected]
From: Shivani, Gogna [mailto:gogna.[protected]@hp.com]
Sent: Monday, October 06, 2008 6:05 PM
To: Gupta, Akash
Subject: HP Laptop CCHSAP167115


Dear Akash Gupta,



Greetings!

We sincerely thank you for contacting us.

Further to your issue, we would request you to visit our nearest service center also you can contact our Technical support center on toll free numbers [protected] or[protected]prefix with local STD code when calling from mobile) from Monday to Friday from 9:00 AM to 6:00 PM.

Hope this will enable you to receive prompt service support and assuring you the best support at all times.

Regards

Shivani




This message was sent on: 10/14/2008 at 3:53:32 GMT

Akash Gupta also added this personal information:
Company: Xerox India Ltd
Address: akash.[protected]@xerox.com
City: NCR(Delhi, Gurgaon)
State:
Zip Code:
Country: India
Fax:

my self pankaj kumar. i have bought a HP PAVILION DV2762TX model hp note book. the product has been bought on the date of june23, 2008. from om entreprises, patna, bihar. my redemption code is FZUWKX674A. for this i have sent you RS500 rupees draft and all the document which is required. more about four months ago, but till now i have not received my free gift that was tv tunner and music set. so please mind it. it is my second complain. in previous i have send you but you not answered me.
two days ago i have send you origional serial no sticker and all required document to you, so please try to send my gift as soon as possible.

i ve booked a laptop.they said to come up with the rest and take away ur laptop.after one week went with the rest whole cash to own laptop.now they are saying that we dont have stock.

Dear sir / ma'am
I have purchased HP pavilion dv6602au notebook on 9 january-2008.
Today my computer is giving message that the serial no I have entered is invalid and asking to purchase new serial no.

I have not changed the windows. I got window vista with this computer

Required details
Registration no :- CCHSAP138248

Product Model : GT946PA
Product Name : HP Pavilion dv6602au Notebook PC
Serial number : CNF7353TJ6

Sir,
We due respect I would like to inform you that there is one servicing centre name Computech System and Service owned by Mr Sumit Modi(Contact No.[protected]).In last January 2008 I have reaplaced my mother board.They took me Rs 13, 000.00 and Rs 1000.00 for fitting of total Rs 14, 000.00.But later I came to know that actual price is Rs 9, 500.00.So, I feel they cheating with me.
So, I kindly request you to take necessary action for that servicing centre.

Regards,

Sri Debajit Lahon
Assistant Engineer, PWD
Jorhat garamur Na-pam gaon
P.O.Jorhat Engineering College, Pin 785007
Contact No.Ph[protected] and Mob.[protected]
Model V3018TU, Serial No. 2CE6320GSG