[Resolved]  Hp Gas — Harsh behaviour by Nandini gas Agency, Thiruvanmiyur, Chennai

Non Delivery of HP Gas and Harsh behavior of — HP Gas Complaints - Non Delivery of Gas Cylender after booking & rude behavior of

I have book Hp gas cylinder through gas number - 624713 in month of may-08 and not yet delivered till 5-JUly-08. I am continuosly trying to get in touch with Laxmi Gas Agency - Kurla but every time the answer is same i.e. it would be delivered after 4 days. Now 4 days back on 1-July-08 I had called up for gas delivery and the gentleman from other side confirmed that gas would be delivered on saturday. I had called on 5-July-08 to Laxmi Gas agency - Kurla but the lady Manish repled that the gas would take another 4 days to deliver. upon shoutung on phone they agreed to deliver gas in next 2 hr but till then I had called around 10 times but no positive response from the Gas agency agent. Every time they are committing some or the other thing. Now at 5 pm I got a chance to speak to Manisha and she very rudly refuse to comiit any timelines of delivery. requesting you to please look into the matter

H P Gas — POOR SERVICE AND ASKING FOR MONEY(TIPS) ALWAYS

This is for the rajdhani gas servises Bhubaneshwar Orissa.It is a really bad experice.When i went to the office fist time i was asked to buy a gas stove(chulha).I told the i already had one and as i have moved from a joint family i need a new connection now.I was asked to show the recipet for it and i showed it.With all the surprice i was told this reciept does not include VAT so we cant take is as valid.When my stove was bought 9 yrs back there was no VAt.And a guy came and said give some bakshish and u will get it.I refused and spoke to the manager who was also non cooperative.After a lot of argument i was told someone will come a do a surver of your house.Which took almost a month.Finally with lots of visit and calls i got the connection.Now when every time i book a cylinder i am aske dto pay additional 10 Rs.On asking the delevery man says company is charging it and not us?IS THIS TRUE.TAking tips of festivals is Ok but every time i i have to pay a tip is not done.Atorities kindly look in the matter.

Another this when i bought a Gas pipe i was asked to pay additional home delivery charges is that true as wel.And was not given any recipet for the same.Even the guy who come for servisin dows not give a recipet for servisitng and when i asked him to change the gas nobes he asked me 10 Rs each.And i was shocked to see the nobes were old and used and in BAD condition.


This is a really poor service.

I agree with Harsh.Even i am suffering the same kind of problem with Nandini Gas Agency, Tiruvanmiyur, Chennai.Every month we book the gas before 10 days, even though we won't get the gas cylinder now time.And i tried to book the additional cylinder that also did not work.The agency person says that there is no new additional gas cylinder offers.The customer service is really poor.

I too face similar situation with Nandini gas, Thiruvanmiyur, Chennai.
Customer number 609690. My cell number[protected]

Whenever I ask about second cylinder I hear the same answer since 2004.
I asked for a written document explaining not to issue second cylinder but they could not show such a letter from HP. When I insisted the operator suggested I should change the agency if I am unhappy with their service.

I agree to the above said comment . i have informed the omcerned person that my cylinder is leaking. I have first informed the lady at 9.00am till now nobody bothered to look at my problem. I have small baby even for her we are not able to do anything.

they are worth less to run a gas agency to cannot keep a person to attend immediate complaint.

After registering a complaint with HP I received the second cylinder within a week.

You too can try HP complaints [Sarah Fernandus]:[protected],[protected] ext 313,[protected]FAX)

You may also use the following link; so that you can track your requests:

http://jihaan.hpcl.co.in/booking/ComplaintRegister.aspx?formID=74B3D178AA8495AC5...⇄

I agree to the above said comment .
I had not received my booked cylinder even after 15 days and when questioned politely they said it would reach me with in 2 days, after instant reminders after 2days i did not receive it for a whole month after that ...
I went to their office personally and said i had not received the cylinder and the prices have also gone up Rs. 35 which i have to pay due to their delay .The lady who's in charge doesn't know to speak decently to the customers, she's very harsh in her words.
After 11/2 months later, when my in laws went there personally a man there apologised and sent in the cylinder in an hours time
When I booked the next cylinder they behaved the same and its been 1month again.
That's when i googled Nandhini gas to see what comes up ... I have come to know, that I was not the only consumer who was going through this harsh attitude of the agency
Thankyou Unnikrishnan Nair .
Sarah Fernandus of HP complaints[protected],[protected] was of great help .I received my cylinder that very evening .

yes i also agree, the lady is not speaking decently.

HP Gas — delay in delivery of gas for over 15 days and harsh behaviour

dear sir
i have a hp gas connection (connection no 600309) with panwar gas agency ghaziabad
i booked the gas through phone
but sir 15 days are over they are not delivering the gas
i registered a complaint with hp gas complaint no 10026400
this is second time the problem is repeated erlier also i lodged a complaint just 3 months back complaint no. 10006302
this has become a recurring problem
with 21 days booking and over 20 days delay in delivery it has become difficult to survive and i have to resort to market to purchase the gas in black.
what should i do
please please advice

NANDHINI GAS AGENCIES, TIRUVANMIYUR. CHENNAI. HP GAS AGENCIES DISTRIBUTORS.

THEY ARE REALLY VERY POOR IN RESPONSE AND CUSTOMER SERVICE. IF YOU EXPECT ANY RESPONSE FOR YOUR QUERY YOU ENDS WITH VAIN FOR EACH AND EVERY QUESTIONS. IF YOU APPROACH THEM FOR NEW CONNECTION THEY WILL MAKE YOU TO VISIT THEM AGAIN AND AGAIN REPEATEDLY FOR ATLEAST 5 TIMES.. ALSO IF YOU BOOKED FOR REFILLING THE CYLINDERS THEY WILL TAKE MINIMUM OF 20 DAYS AND WILL DELIVER THE CYLINDER ONLY AFTER SEVERAL CALLS AND FOLLOW UPs.

YES REALLY IT IS TRUE THEY ARE SHOWING INTEREST IN SUPPLYING FOR INDIVIDUALS ENGAGED IN BUSINESS SUCH AS RUNNING MANSIONS SHOPS AND SO ON NOT FOR FAMILY INDIVIDUALS .FOR EX IN SHOLINGANALLUR THEY SHOW THEIR RESPONSIBILITY IN SUPPLYING QUICKLY TO SHOPS NOT FOR INDIVIDUALS .TO SOLVE THIS HP GAS AUTHORITY TO CONDUCT AWARENESS TO CONSUMERS TO KNOW ACTUAL DATE FOR BOOKING OR TO RECEIVE CYLINDER& TO CONDUCT RAIDS BY THE VIGILANCE TO CURB ILLEGAL SUPPLYING FOR ADDITIONAL AMOUNT. M.Rajendran, M.Sc., (Psycho) Citizen journalist (Dinakaran)

I strongly agree with all the above comments.
For any issues/complaints please contact 24985153.
Contact person Miss Devika.Shes good, polite and an ethical person.

Regards
Akmal

HP Gas — poor response for delivery of cylinder

Gas not delivered
My Consumer No. is 605806 and HP Gas agency name is PRIYA GAS AGENCY, 18, ABC AVENUE KALADIPET, CHENNAI - 600019.

I booked gas for home delivery on 08.4.11 but till today 19.05.11 not delivered. In this connection, number of times reminded to representative of said Gas Agency. Every time gas delivery late.Pls I request to you Pls gas send immediately.

Thanking you

Regards
T.R.Ganesan.

HP Gas — improper behavior of agency

respected sir,
myself Dr. dhiraj agrawal. staying t trivendrum kerala since last 1 year, ihad been registered to divine as agency for lpg for home,every month they will not register my as boking number untill i will at least nt call them for 3-4 times after that also when i will book my number in 10 - 15 adys in advance they will not delivere the cylender at home even after 5 10 after the cylender is over every sday i have to call agency and daily they will make some exuse due after this much also after 10 i have to go personally to agency and have handover empty cylender to agency and to take new cylender withwon expence
due to that every time i m spendin 1 1.5 thousand rupees for unnecesory irresponsible behavior of agency
lease do the needful as eary as possible

Nandini gas Agency, Tiruvanmiyur always treat the customer with harsh behavior irrespective of the person age, qualification. They always make delay for any request. whenever i go for any request they asked me to come back on next day, Also they are asking the customer to give a call to landline numbers for any request. i tried the phone number Phone:[protected],[protected]. Both numbers always use to be "BUSY" OR "RINGING NO REPONSE" NOT EVEN single time able to catch over the phone.

Then i visited to the agency and watched outside the agency both employees where sitting idle. Then i tried both the number just outside the agency. i was surprised, phone is ringing but they muted the ringtone sound and not even picking the phone when they used to sit idle.

HP Gas — irrespective response

yes.. i also have a HP connection , living in noida sector-56, I am totally dissatisfied with
Narinder Gas Agency for HP Gas.. they have the worst service in the world .. even i can't book my cylinder on time due to heavy call flow, The no. they have given to us that is[protected]/[protected] is always busy ... i tried even for whole day and the result is same .. thy also give us an IVR no for booking but that is also waist of time ..
Dilip kumar
sector-56
[protected]

Yes I do agree with you all. The lady sitting there is very harsh and irrespective of the age she speaks very rudely and use to shout. she asks for extra money and still she say to keep on waiting for the cylinder. I am a great sufferer. really that lady has left many bad memories in my mind. I would like to say that HP Gas service has to take strict actions against the lady so that in future the customer should not suffer.

I tried telephonically many times but still i am waiting for my cyliders to come as i have transferred my gas connection. Very- very poor service and bad behaviour of the lady. She shouts at the customer. this agency is worst to deal with

Booked for gas through mobile SMS . Message recieved that delivery will be on 15th. Waiting to receive cylinder leaving all other jobs. When we speak to the agent "try ring up after 3 to 4 days", this is the reply .

How do we tackle this?

Consumer

I AM THIYAGARAJAN, CHENNAI, AMBATHUR... CONSUMER OF HP GAS DHIVYA GAS AGENCY .MY CONSUMER NO IS 610210. I BOOKED A GAS AND BOOKING NO IS 203716. but I CAN'T GET GAS.FIRST I RECEIVED A MASSAGE BY AGENCY AS "DELIVERED A BOOKING with YOUR REFILL WILL BE DELIVERED SHORTLY."
THEN I RECEIVED A MASSAGE AS "YOUR HP GAS BOOKING IS CANCELLED PLEASE BOOK AGAIN." SO I WANT TO KNOW WHAT EXACTLY HAPPENS. SAME THIS HAPPENS HERE AFTER 2 TIMES. I REQUEST YOU TO GIVE ME A GAS AS EARLY AS POSSIBLE BECOUSE I WAS IN TROUBLE WITHOUT GAS. PLEASE GRAND MY REQUEST AND REPLY US ON CORRESPONDING EMAIL .

****************AND THAT DELIVERY GUY IS ASKING EXTRA 50 RUPEES AND FIGHT WITH LADY. IF WE WILL GIVE EXTRA AMOUNT FOR GAS DELIVERY MEANS U WILL SEND ME THE MAIL...