[Resolved]  ICICI Bank — ATM DEC charges

Hi,

We are sorry for the inconvenience caused to you. Please write to us to [protected]@icicibank.com with your contact details and we'll get back to you.

Regards,
ICICI Bank Customer Service Team

I am having my salary account in ICICI bank . But few days back 84 Rs/-(28.09 Rs * 2) were deducted from my salary account and when i looked into my mini statement it was described under "ATM DEC CHG". And when I tried to explore it over Internet, I found these charges are applied for when ATM of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.
More ever it is also legal as per RBI rule.

Transaction details:

18/04/2013 ATMDEC CHG/23-03-13/9449/25ST3
18/04/2013 ATMDEC CHG/23-03-13/9449/25ST3

While I am holding salary account with sufficient balance, and if I am using other bank ATM, then its also legal as per RBI rule.

So please do let me know, how to file case in consumer court.

And if anybody from ICICI Bank is looking this issue, Please tell me how and why you charged me for this reason before giving me stupid steps to reclaim this money. I want a proper justification.

Thanks
Pawan Kumar
Mob. No:[protected]

Today when I analysed my Transaction. I for ATMDEC CHG in previous months two times(28.09*2=56) with out any msg to my registered mobile number
This particular charges are applied when transaction is declined by other bank but as per RBI rules
anyone can withdraw from other banks. so why this charges are levied . I want to officials of ICICI Bank to act upon it and reverse the amount which is deducted on the name of ATMDEC CHG throught out.

Transcation details

12/12/2013 12/12/2013 ATMDEC CHG/09-11-13/4443/25ST3 28.09
12/12/2013 12/12/2013 ATMDEC CHG/25-11-13/4443/25ST3 28.09

While I am holding salary account with sufficient balance, and if I am using other bank ATM, then its also legal as per RBI rule.

So please do let me know, how to file case in consumer court.