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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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M
manikyam
Jul 16, 2012
Resolved
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Hi, I have closed my account many years back and i was surprised to see Rs, 14000 is lean marked from my salary account, which i do not owe. When i called customer care, after going through my history they too are unable to justify on the amount that is deducted.
I am really confused on whom to reach to get out of this.
Here is the accoutn # [protected]
Aug 13, 2020
Complaint marked as Resolved 
Hi,

We are sorry for the inconvenience caused to you. We have made a note of your account number. Our official will get back to you soon.

Regards,
ICICI Bank Customer Service Team
Thanks for the followup. To let you folks know, i have been working with customer care from past 2 weeks. And we together were going through all thestatements, but we were not successful in figuring out the issue. I have requested for more statments.
I am sure i have paid all outstanding and closed my account by handing over card to ICICI. This is really shocking for me.
The only request from me is to let me know the root cause of this outstanding amount.

Thanks
Manikyam T
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    mdr1170
    from Lucknow, Uttar Pradesh
    Jul 16, 2012
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    Address: Delhi

    (icici bank) ne pichle kuch samay pehle car loan recovery ke liye kuch gundon ko hamare yahan bheja tha jo baar baar paresan karte the ladies ke saath badtamizi karte the jis ki wajah se hamare father depression ke sikar ho gaye jisme hamara hazaron rupaya kharab ho gaya treatment mein.humne kai baar car installment lene ke liye chittiyan likhi lekin sab bekar raha.gundon ka aana baa dastur jaari raha.aaj bhi hamare father ka treatment chal raha hai.icici bank ka aadmi aaj bhi aaya tha(16/07/2012) lekin mulaqat nahi hosaki.hum bank se sirf chanda kochhar jo ICICI BANK ki MD hai written mein unse maafi chahate hai aur treatment ka kharcha jo abhi bhi chal raha hai maangte hai.hamare father ki umar 72yrs hai agar unko kuch hua toh icici bank hi iska jimme daar hoga.
    pankaj
    m-[protected]
    Aug 13, 2020
    Complaint marked as Resolved 
    Please File a complain for this, , according to RBI Guideline Customer is King always and if you file a case this will always in your side because in 2006 icici had done same thing in mumbai and for this they had to pay as loss their branch in that area and they paid more than they made in recovery
    Hi Pankaj,

    We are sorry for the inconvenience caused to you. We have made a note of your contact number. Our official will get back to you soon.

    Regards,
    ICICI Bank Customer Service Team
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      K
      kaushal.hhl
      from Lunavada, Gujarat
      Jul 15, 2012
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      Address: Maharashtra

      Respected Sir,
      Myself CHANDANSINGH UDAYSINGH KAUSHAL having CREDIT CARD number 5176XXXXXXXX7001 of ICICI BANK wish to bring following incidences in your kind notice:-
      1) On 9th July 2012 I have recieved call from mobile no. [protected] of Advocate Sanjana who told me that on behalf of ICICI Bank she is applying for NON BAILABLE WARRANT in MUMBAI Court as some amount is due on my card. She told me that allready 3 SUMMONS are being served to my earlier company of M/S FDC Limited, MUMBAI address & as I have not responded to so they are filling case for NON BAILABLE WARRANT. She has given my case number 300323/FF/10 as per her records & also given mobile number of Mr. Ankush [protected] (Relationship Manager) for settelement of my CREDIT CARD Account.
      2) When I have contracted Mr. Ankush [protected] (Relationship Manager) for settelement of my CREDIT CARD Account he told me that my balance is Rs.13,002/-( Rs. Thirteen Thousand and Two Only/-) but as Bank wish to settel the account I need to pay Rs.6,777/-(Rs. Six Thousand Seven Hundred Seventy Seven Only/-) as base amount charges OR bank will proceed for procecution & ultimately taking NON BAILABLE WARRANT on 10th July 2012.I have asked him to kindly send my account statement as I have not received any account statement for the last five years, for which he told me that as per RBI directives the bank is keeping records for last three years only & as my last transaction was way back in 2006 so it is not possible for him to give whole account statement but he is going to send accont statement for last three years on my mail id immidiately. After this I have reminded Mr. Ankush (Relationship Manager) twice to send account statement on my mail id but he has not sent the same.
      3) On 10th July 2012 Tuesday I have tried atleast 10-12 times to contact Mr. Ankush & Advocate Sanjana on their Mobile numbers but they have not picked up their phone.
      4) On 11th July 2012 Wednesday I have contacted customer care number [protected] , told the whole incidence under the reference number SR 23089818 and later in the day asked for my full account details under the reference number [protected] .

      I have filed freash complint by email to customer.[protected]@icicibank.com & given copy to RBI on [protected]@rbi.org.com. In my complaint I have asked ICICI Bank for written clarifications on following :-
      a) Please send me copies of COURT SUMMONS sent to my earlier company FDC LIMITED , MUMBAI address.
      b) When you are having my PERMANENT RESIDENTIAL ADDRESS & phone number then why COURT SUMMONS/ LEGAL NOTICES are not served on my PERMANENT RESIDENTIAL ADDRESS .
      c) Why your own employees Mr. Ankush (Relationship Manager) & Advocate Sanjana are not giving proper information , trying to manipulate the things as per their own convenience & not following RBI directives . As they are your employee then you are also equally responsible for their statements/actions.
      Aug 13, 2020
      Complaint marked as Resolved 
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        I
        innygambhir
        from Noida, Uttar Pradesh
        Jul 14, 2012
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        Address: West Delhi, Delhi

        Dear Sir,

        ICICI TAX SAVING BOND-032001-TSB-one
        OPTION FACE VALUE ISSUE DT. OF
        [protected][protected][protected]
        RS.5000
        Allotment date-- Redemption date
        26.04.2001 26.04.2004
        Name of the bond holder
        Inderjeet Kaur Arora
        BOND HOLDER NO. CERT. NO. DIST. NOS. AMOUNT
        [protected][protected][protected][protected]
        [protected] 204836 5000.00
        [protected] 204837 5000.00
        [protected] [protected].00
        [protected] [protected].00
        SCRIP CODE BSE 160637 NSE ICICI0401 N1
        *********
        I do not appear to have received the redemption proceeds of the captioned tax savings bonds. My email address: [protected]@yahoo.com and my mobile no. 91+[protected]. Please look in to the matter and advise fate of the bonds.
        Please treat the matter as urgent.
        Inderjeet
        Aug 13, 2020
        Complaint marked as Resolved 
        I am holding an ICICI tax saving bond which I bought in march,2001. the redemption date was july,2004. I would like to know the satus of this bond of face value Rs.5000/-
        Hi Tahziba,

        We are sorry for the inconvenience caused to you. Please write to us with your contact details at [protected]@icicibank.com so that we can get in touch with you in order to address your concern. Please include "UID 478455" in the subject line.

        Regards,
        ICICI Bank Customer Service Team.
        Hi,

        We have made a note of your contact details. Our official will contact to address your concern.

        Regards,
        ICICI Bank Customer Service Team
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          K
          kymehta
          from Bengaluru, Karnataka
          Jul 14, 2012
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          Address: Bhavnagar, Gujarat

          Name: Kandarp Yashasvibhai Mehta.

          Folio No.:IN[protected].
          Aug 13, 2020
          Complaint marked as Resolved 
          Hi Kandarp,

          Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '3194670' in the subject line.

          Regards,
          ICICI Bank Customer Service
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            S
            sureshjbp
            from Ratlam, Madhya Pradesh
            Jul 14, 2012
            Resolved
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            Address: Jabalpur, Madhya Pradesh

            MERA NAME JAYANT YADAV HAI MERE PAAS EK ICICI BANK CARD HA, MERE DWARA DEC 2006 ME 10000 RPAYE KA KI PURCHASING KIYA THA, JISKE PAYMENT KE LIYE BANK SE PHONE AYA KI AAP IS PAYMENT KO TEN INSTAL MENT ME WITHOUT INTEREST PAY KAR SAKTE HAI SIRF ISKE LIYE APKO 500 RUPYE KA SHULK BHUGTAN KARNA HOGA . MERE DWARA ISE ACCET KAR LIYA GAYA. AUR MERE DWARA PURA BHUGTAN BHI KAR DIYA GAYA BALKI JYADA HI PAYMENT KAR DIYA GAYA. PHIR BHI BANK SE MUJHE PHONE AATE HAI KI AAPKA PAYMENT ABHI BAAKI HAI AUR APKO 12000/- AUR DENA HAI, PARANTU MAINE UNHE BATAYA KI MAI PURN BHUGTAN KAR CHUKA HU AUR MERE PAAS RECEIT BHI HAI PARANTU BANK KA KEHNA HAI KI RECOVERY AGENT NE APKA AMOUNT BANK ME NAHI DEPOSITEKIYA GAYA HAI ISLIYE APKO ADDITIONAL PAYMENT KARNA HI HOGA, SAATH HI BANK NE MERA NAAM DEFOULTER KI LIST ME BHI DAAL DIYA HAI
            KRIYA MERI MADAD KARE
            JAYANT YADAV
            H. NO. 655 NEAR GURUDWARA RANJHI
            JABALPLUR
            [protected]
            Aug 7, 2021
            Complaint marked as Resolved 
            Hi Jayant,

            We are sorry for the inconvenience caused to you. We have made a note of your contact number. Our official will get back to you soon.

            Regards,
            ICICI Bank Customer Service Team
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              B
              bibhanag
              from Perumbavoor, Kerala
              Jul 14, 2012
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              Address: Pondicherry, Puducherry

              I have not received the redemption warrant for ICICI BANK Tax Saving Bond 012003 TSB.
              Certificate No-130276
              Bond Holder No[protected]
              No of Bonds-2
              Distintictive No[protected]
              Bond Holders Name- BIBHA MANICA NAG

              email id:[protected]@gmail.com
              Aug 13, 2020
              Complaint marked as Resolved 
              Positive attitude
              Hi,

              We have made a note of your contact details. Our official will assist to you soon.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vinodkuttappan
                Jul 13, 2012
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                Address: Bangalore, Karnataka

                I had an issue with the Icici loan and I was overseas during the collections guy come to my fathers house, I did inform my father to provide my contact number and my email address. During the period the bank collection person named Manohar shetty from Icici bank called me and I told him that to email all the details, he did email me and I told him to wait until next month when I would be back to india to resolve. I did email him the date for me coming. After which there was no calls or activity and I assumed he was ok with that. Yesterday he went to my fathers house aged 70 years in a car and should abusive words and was drunk at evening 7:00 pm. All the people around came to my fathers rescue but he shouted abusive words. This is the way Icici collection guy do things when he did communicate with me and I was in touch with Shanta kumar from Icici bank. I would like to lodge a complain for the insult and I'm willing to resolve but 1st he would need to aplologise. Loan in name of Vinod kumar m k.
                Hi,

                We are sorry to here about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '3192175' in the subject line.

                Regards,
                ICICI Bank Customer Service Team
                Hi CEO ICICI Bank,

                I want you complaint regarding the wrong banking practices followed by you and mental and physical harassment by your collections agents and threats to my family members.

                I have made complaint regarding earlier also for you mis behavior however now they are threatening my family. I already did multiple complaints in 2008 to your collection people who never listened.

                This is to tell you that my parents are heart patient and if you make any further harassment to them It will not be good.

                Let me know who is the responsible collection agent to contact regarding full and final settlement on this personal loan account LOAN# LPDEL[protected]

                Give me the contact# for your collection agent who can talk politely and not threaten again.

                I willing to settle this account full and final.

                Thanks,

                Ankit Khurana

                Email: [protected]@gmail.com
                LOAN# LPDEL[protected]
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                  H
                  haran1964
                  from Mumbai, Maharashtra
                  Jul 12, 2012
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                  Address: Chennai, Tamil Nadu

                  I hv chenged my residence hence update and amend yr records for My correspondence address as follows

                  CREDIT CARD NO.[protected]

                  S.HARIHARAN

                  GB-KRISHNA MANDIR,

                  13, THIRUVENGADAM STREET,

                  R A PURAM,

                  CHENNAI -600-028

                  [NEAR SOUTH INDIA GAS AGENCY.]
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                    Vishwajeet Patel
                    from Noida, Delhi
                    Jul 12, 2012
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                    Address: Gautam Buddha Nagar, Uttar Pradesh

                    Dear Sir,

                    I was withdraw ten thousand[protected] through ICICI Bank ATM Sector 16 my Transaction success fully complete but i have not received any cash.

                    I have already complaint icici bank customer care and already complaint head Banking officer my request SR22752691.. But till date i have not received my cash so please solve my problem and reverse my cash amount .

                    Thanks & Regards
                    Vishwajeet Patel
                    Contact No - +91 [protected]
                    Account No[protected]
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Hi Vishwajeet,

                    We are sorry for the inconvenience caused to you. We have made a note of your contact details. Our official will get back to you soon.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Rajiv30
                      from Mumbai, Maharashtra
                      Jul 12, 2012
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                      Address: Mumbai Suburban, Maharashtra

                      I am an account holder of ICICI bank Mulund W(J N Road branch). My Account no. is[protected]. Today I visited in bhandup branch to deposit cash. I was not aware of this branch cash deposit timing which I came to know that cash deposit timing is upto 5 pm. I entered in bank at around 4.57 pm. I filled the deposit slip and at sharp 5 pm bank staff refused to accept my cash deposit.As a customer I was alone at the counter eventhough they have not accepted my cash.Even bank staffs were not in polite manner.I frequently visit in ghatkopar and Mulund branches but i have never experinced any such things.

                      Regards,
                      Pappu Yadav
                      M-[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Hi Pappu,

                      We regret the inconvenience caused. We have made a note of your contact details and we'll get back to you.

                      Regards,
                      ICICI Bank Customer Service Team
                      very slow and poor cashier in khar linking road branch Mr.kamble

                      requesting you to please keep a check on your staff in khar linking road branch Mr.kamble as a cashier as he is very slow in is job and interact with the customer in a rude manner.he has aimost reached his age of retirement.
                      please take this into consideration as it is affecting your branch buisness.
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                        S
                        Satish Uthanda
                        from Chennai, Tamil Nadu
                        Jul 12, 2012
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                        Address: Chennai, Tamil Nadu

                        Dear Sir,

                        I have purchased ICICI Guaranteed Saving Insurance Plan under Policy# 16718491 for this policy ICICI sales executive Mr. RajKumar, Mobille # [protected] has promise me for Gold Coin for this policy when enroll the policy. For his promise and Gold Coin only I have enrolled the policy, But after that only I come to know it’s wrong and false promise. He has cheated me and provides false promise for buy a policy.

                        I tried more than 20 times for Gold Coin but He forward call to Mr. Saravanan. Saravanan abuse and threaten me.

                        I was disappointment with your company service. Please advise how to close the policy

                        Can you please take action against Mr.Raj Kumar and Saravanan or advise me how to take legal compliant against your executives


                        Thanks for your worst service


                        Regards,
                        Satish
                        Mobile - +91 [protected]
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                          D
                          drpepem
                          from Chennai, Tamil Nadu
                          Jul 12, 2012
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                          Address: Salem, Tamil Nadu

                          sir/madam,
                          iam having savings account in icici bank,idappadi branch,salem district,pin code-637101,tamil nadu.iam having debit card for that account.my card gets blocked due to wrong usage of PIN.kindly unblock the debit card.

                          [protected] - debit card number. DOB - 07/03/1958.

                          [protected] - account number

                          [protected]@gmail.com, mobile no - [protected]
                          thanking you,
                          kalamani . p.
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          Hi Kalamani,

                          We have made a note of your contact details. Our official will get back to you soon.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            S.GURUNATH
                            from Mumbai, Maharashtra
                            Jul 12, 2012
                            Resolved
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                            Resolved

                            Address: Chennai, Tamil Nadu

                            On 02.09.2011 from my ICICI SB account some withdrawals has happened without my knowledge. Immediately i have informed customer care who asked me to type my password wrongly 3 times it will locked, which i did thinking my account is locked.

                            On 03.09.2011 i got a call from ICICI Mumbai and one lady asked me whether i was transacting, i said no and gave her all the information as stated above. Immediately she said typing password wrongly will not block my account and she took request from me and blocked the same. By this time they had withdrawn Rs.28000/- approx.

                            After that i gave a FIR at Egmore cybercrime and following with ICICI who raised a dispute request. Periodically i was enquiring with them and they asked me to wait. Now they are telling all transaction has happened thru 3d secure and nothing can be done.

                            ICICI is one of the largest banking industry and how can they shelve away their responsibilty. After a week of my FIR, the SI from cybercrime called and informed me that all transaction has happened from north india and this they have informed to ICICI.

                            I am a middle class person and got my daughter married last november. I want ICICI to refund my money at the earliest.

                            Regards,

                            Gurunath S
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              power_cut
                              from New Delhi, Delhi
                              Jul 11, 2012
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                              FD Maturity amount not given by ICICI Bank

                              Address: Faridabad, Haryana

                              Hello,
                              I have taken online FD from ICICI Bank of Rs.49000/ for 6 month and 7 days, the FD no. is[protected] which was open on 29/12/2011 and it has closed on 6/7/2012, as per the FD maturity amount was Rs.50954/ but after timely closer the only amount of Rs.49133/ credited in my account, I call to customer care and also sent the mail but they did not clarify it why the amount of Rs.1823/ deducted, even I also visited to ICICI bank...
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                              snjy85
                              from Ahmedabad, Gujarat
                              Jul 11, 2012
                              Resolved
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                              How to unblock icici debit card for online transactions?

                              Address: Vadodara, Gujarat

                              Hello there
                              Two months back I got the icici debit card with my salary account from my employer.
                              It is icici debit card (master card).

                              Now it was given me at same time of opening account.So there is no name on the card.
                              When I used this card for online transaction first time process asked me to enter Card Number, Name on the card expiry date.
                              I filled it properly with my name.
                              On next screen...
                              +1 photos
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                              ruchijolly
                              from Jaipur, Rajasthan
                              Jul 11, 2012
                              Resolved
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                              Resolved

                              Address: Gurgaon, Haryana

                              Hi,

                              We are customers of ICICI bank since 2004. This is the first time I am forced to write a complaint about the bank. This is about the ATM Decline Charges levied by bank. While going thru the complaints by other people I found out that these charges are levied for grounds which are beyond an account holder's control. Going by this standard is it possible for a bank to coin weird reasons and start charging these lil amounts from the account holders?? Is there any regulations which restricts you from levying such charges which go unnoticed for a long time as in my case, I found out today that I have been charged Rs 28 three times for a withdrawl of Rs 5000 from my account on 2nd Nov 2011.

                              Pls avoid adopting such ways to earn the money and spoil your reputation of being a hassle free bank. This instance has made me think of checking all my accounts with you thoroughly. Till today bank was not the one to be stealing money from your account. but as this shows it is........

                              Rgds,
                              Ruchi Jolly

                              Hoping for a quick redressal.
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              ICICI Bank — ATM DECLINING CHARGES

                              On 13th sept,2011 i tried to withdraw some amount from my saving account without checking the balance in my account. For that single declined transaction they charged me three times. As i don't know such type of charges are also there in this bank, i did not check my account till immediately. Day before yesterday only i came to know those three debits 28/- each for that single declined transaction.

                              I think these charges are unfair and unethical and that too charging three times for a single mistake is really disgusting.

                              MY S/B A/C NO.[protected]
                              Debit charge id:ATMDEC CHG/09-08-11/5132/25ST3 (same id for all the three debits)

                              SAI NARAYANARAO BARATAM
                              [protected]
                              Hi,

                              We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi Ruchi,

                              Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '3189234' in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                rohanraman
                                from Bengaluru, Karnataka
                                Jul 10, 2012
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                                Address: Bangalore, Karnataka

                                I closed my ICICI bank loan on the 26th June. they then inform me that there is a linked loan account number which was created in error. They assured me that the linked loan would be closed.

                                i am surprised at their gross inefficiency. they are not issuing me an NOC and originals for the home loan till the linked loan is cancelled. they keep telling me that its in progress and to check with them tomorrow. I am tired of doing this.

                                I will be taking this up with the banking ombudsman. Customer service sucks!!
                                Hi,

                                We are sorry to here about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '3186614' in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team
                                The same happened to me on July 23, 2012 at the ICICI Anna Nagar Branch, Chennai. We foreclosed it during June 2012. And this branch informed us to come and collect our original property documents. But they gave the same reply as they did to you (quoting some erroneous Linked Loan) and they are buying time (and unfortunately the Branch Manager is NOT at all helpful in this case to resolve the issue which is totally ICICI's legal fault)
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                                  K
                                  kunja bihari sahoo
                                  from Pune, Maharashtra
                                  Jul 10, 2012
                                  Resolved
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                                  Resolved

                                  Address: Odisha

                                  from,
                                  kunja bihari sahoo
                                  central ground water board,
                                  s.e.r., bhujal bhawan ,
                                  khandagiri,
                                  bhubaneswar-751030
                                  [protected]@rediffmail.com

                                  i have not received the dividend of icici bank ltd share against folio no 4269454 for the year 2011 and 2012.so kindly arrange to send the same immediately.

                                  with regard
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Hi Kunja,

                                  We have made a note of your contact details. Our official will get back to you soon.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Sandeep10
                                    from Ernakulam, Kerala
                                    Jul 9, 2012
                                    Resolved
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                                    Address: Aurangabad, Maharashtra

                                    Dear sir,
                                    I have paid settlement amount as per banks rqmnt. Now I need home loan but due to ,cibil score my case is rejected. Kindly help me out to resolve this issue. Thanks
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Hi,

                                    Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '3182951' in the subject line.

                                    Regards,
                                    ICICI Bank Customer Service Team
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