ICICI Bank Complaints & Reviews

one 16th june-2012 some one hacked my netbanking login and password and transferred the amount of Rs 16000 from my account to his own account when I received the msg I was shocked then I contacted the Manager ICICI branch Hardoi He did not give any suitable answer he only told that we will have enquiry till now I have not got my money back pl help me in this matter

I Bhavesh Vora, Resident of Baroda city, Gujarat. I purchased a Life Insurance policy with your company on my name, bearing Policy no : 17641386. Premium of this policy was Rs. 3 Lacs/ annum and policy name was Wealth Builder. I purchased this policy from one of my colleague’s reference from Mr. Nirav shah, working as Branch Manager , Icici Securuties – Memnagar Branch, Ahmedabad.

Because I came across certain Financial Liability unexpectedly, I went to the Icici Prudential branch to cancel/free look this policy on 25th of April, 2013. But they did not accept it, saying it’s 4:30 pm so come tomorrow morning. When I reached to the office very next day on 26th April at 10:30 am, this time they refused to accept the cancellation application saying your Free look period is over and we can’t do anything about it.
I was shocked to hear that the free look period is over but as per me the last date has to be 27th as I have received the policy on 12th of April and hence considering 15days free look time the last day has to be 27th. I informed them the same so they checked their system & said that the policy was delivered to me on 10th of april. I requested them to pls let me know the name of person who has received the policy. They said it was acknowledge by some Pravin bhai and there is no one of this name in our family. I am shocked and surprised how such important document was handed over to some unknown person who can misused such important document in a big way.

Considering above reason, I fail to understand that where am I at the fault when I made it on 25th or even
If on 26th , which was the 14th day itself as per policy received by me on 12th of April. Still they made me write a request letter of Extended Free Look for Refund of my money and ask me to wait for 4 working days to get the procedure done.

Now, ever since I have given that request letter, till date, I haven’t got any reply from company. Though I tried to know the status today morning and I called up at call centre and also called Mr. Prashant Solanki whom I met at the Ipru office on 26th April, to understand the status, even they were clueless and asked to me contact front desk office.

I hope with this clarification, the picture should be very clear to you and It will be easy for you to understand my situation. My only request to you is that I should not suffer for unnecessary reason where in there is no fault of mine.

So, please look into this matter and give me the justice.

Regards

Bhavesh Vora
91 [protected]

My name is C Krishnann Nair a retrired Central Government Employee from VSSC. I have a service of almost 40 years.
I have taken a Vehicle loan from ICICI Bank. Loan Account No : LA TVM[protected].The monthly EMI for the loan amount is comming to my account first of every month.


Usually my pension amount will get credit to the bank account only before 05th of every month. If there is no sufficient balance in the account the cheque may got returned and i have to pay the bank cahrges.

I had requested the bank to change the Date of ECS. As per the reply from the bank there is no provision to change the date of the emi.
I have no other source of income other than the pension amount.

My humble request to the honorouble court to consider my request to change the date of ecs.

As a senior citizen kindly pass a favour decree to me.

My address is C.Krishann Nair,Gopika,Merry Land Studio road, Ind Estate PO Trivandrum, 695018,kerala.
Mobile No [protected]

Dear sir i got a saving account in icici bank.I deposited some cash in the icici 21c faridabad branch on 20/5/2013 details as follows-:
Account Holder name: Meenu Handa(my wife)
A/C no.[protected]
now the discrepancy is that in the deposit slip notes denomination is (100*5=500 & 500*71=31500 grand total 32000) i made this mistake where it should be (100*5=500& 500*71=35500 grand total 36000) deposit recipt with me says (100*5=500 & 500*71=31500 grand total 32000) but when i check with with bank file there is cutting done on that file instead of 71 notes there is 63 notes of rs 500 and there is sign on that cutting which is not mine but in my copy there is no cutting done means someone has done cutting intentionally on 07/06/2013 i came to know about this and after visiting in the branch they denied that there is no fault of bank/cashier as they got full trust on him & on 08/06/2013 i visit that branch again to get certified copy of that deposit slip then they told me to write a letter for this which i did and they (bank manager) will do the internal inquiry on this and check with the legal procedure that they can give the photo copy with stamp of that slip to me or not.
Please guide me about this case what all my rights what action do i take or what is the legal procedure i can do

I have taken ICICI back account recently.....called up to customer care to resolution..........it was 57 min conversation and surprisingly i lost 57 rs.........WHAT THE HECK IS THAT?????????????????? this bank doesn't have a TOLL Free num?

I AM HOLDING A SALARY A/c NO.[protected] WITH ICICI BANK, RPL TOWNSHIP, MOTIKHAVDI, JAMNAGAR. ON 08/06/13 I FOUND THAT A TOTAL SUM OF RS. 44000/= HAS BEEN WITH DRAWAN FROM MY AFORESAID A/c DURING 08/06/13 FRADULENTLY THROUGH NETBANKING BY REGISTERING HIMSELF AS THIRD PARTY. HE ALSO CHANGED ALL MY DETAILS SUCH AS MOBILE NO., MAIL ID ETC. SO AS TO ENSURE THAT DURING TRANSACTION, THE ALERTS FROM BANK GO TO HIS MOBILE ONLY. AT NO POINT OF TIME THE BANK BOTHERED TO CONFIRM FROM ME ABOUT THESE CHANGES WHICH ARE NORMALLY ENSURED. IT APPARENTLY APPEARS THAT BANK IS DIRECTLY INVOLVED IN FISHING OUT MY MONEY. PL. HELP.
REGARDS,
Sunil K
[protected]@yahoo.com

On 5/6/2013 I got a message from Blue Dart that they tried to deliver my ICICI Bank credit card having a shipment no. of [protected], though nobody contacted me.On 8/6/2013 I contacted their customer care from where I got a reply that they tried to deliver and it was from my side no response was received by them ,thus they returned the card to Delhi branch.

Now my simple question is that how they are expecting a response if they don't contact the concerned person at the first place. My humble request to ICICI Bank is please have a look in my case and deliver it with a efficient and reliable courier.

Thankx.

Respected Sir / Madam
I had taken two Wheeler vehicle loan amounting to Rs-25781only from ICICI Bank.. at the time of councelling, the bank personel told me 13% as interest rate...but latter it charged me 20.75% of Interest loan....IS IT JUSTIFIABLE?? DOES FOR A TWO WHEELER Electric BiKE this should be the interest rate ??

I have applied personal loan on 27.05.2013 in ICICI Bank at Thillai Nagar Branch, Tiruchirapalli, Tamil Nadu,

Today one representative from ICICI Bank and told that due to CIBIL problem, your could not processed what is criteria for getting personal loan in line with CIBIL, Kindly clarify

Dear Sir/Madam,

Sub:- I have done the full and final settlement of my personal loan in 08/06/2009 but ICICI bank is saying personal loan is not closed.

I was having personal loan LIBNG[protected] with ICICI bank. Full and final settlement is done on 08/06/2009 .i have the supporting documents to prove the settlement.
But i receiving phone calls saying that personal loan is not closed and outstanding is Rs.27600.
This is really shocking for me.
i never expected this kind of poor service from ICICI bank ltd.
mainly no 1 is there to listen the customers,
i think ICICI don't care about customer satisfaction,
please help me out in this regards
my CIBIL score is in bad shape because of this negligence.

i hope some one will help me.
Regards
Amarnath
mail id - dr.[protected]@gmail.com

To
The Manager ICICI Bank
Credit Card Department
India

Subject: EMI for my credit card is cancelled againist the samsung smart phone offer.

Respected Sir/Madam,

I am Dhiraj Danode holding an account in your reputed bank. My account is with civil lines branch, Nagpur.

I am writing this mail with respect to the SAMSUNG OFFER on ICICI credit card.

I have recently purchased the Samsung Mobile on 25th April 2013 under the offer from Samsung store eternity mall Nagpur.

As per the offer, if I purchase the mobile from ICICI credit card, I will be entitled for below offer
-- 12 months EMI
-- 15% cash back
-- 0% interest.

The time when the card was swiped (Card no: [protected]), I received an success sms and on the receipt it was mentioned that the EMI will be converted into 5 working days.

After few days when I logged into my net banking, in the credit card section I saw the EMI conversion was credited to card on 27- April -2013 and then it is again debited from my card on the same day with the interest been charged for that transaction.

I have contacted the ICICI support team service to help me out.

Below is the information (notified as ##) provided by customer care when I have contacted them.

## The problem is from merchant side. The merchant has not swiped the card with offer.

With this information, I have immediately contacted merchant for the same. The merchant told me that it’s not problem from their end. I again contacted ICICI customer care department to give the solution for this.

Below is the information (notified as ##) provided by customer care when I have contacted them 2nd time.

## The Card is EMI card and the offer is not valid on this card. (NO EMI, NO 15% cash back)

If the card is EMI card why the machine has accepted my card and why the EMI conversion was first processed and then cancelled.

I have escalated my request and contacted the higher authority.

Below is the information(notified as ##) provided by customer care when I have contacted higher authority.

## I have 2 credit cards and how can I get the cash back on both the cards. They told me that I should have contacted customer care before going to purchase the second mobile form my 2nd credit card(Card no: [protected]).

I have two credit cards, I have purchased 2 products, the offer should be valid on separated cards and should get benefits on both cards. Company applies maintenance charges on individual credit cards.

My concern Points:

-- I am maintaining 2 cards, I should be availed with offers on both the cards.

-- I have purchased the mobile keeping in mind that I will be getting the 15% cash back and 12 months EMI. As per your current bank conditions, I will be in loss Rs 3225/- plus no EMI. Which is a big point of concern for me.

-- Why the offer is skipped on the first card and applied on second swiped card.

-- Why the EMI conversion is cancelled without informing me.

I am waiting for your response.

Thanks & Regards
Dhiraj Danode

ICICI Credit card Number [protected]. Against the total outstanding amount of 23445.56, a payment of 23500 was made on 22 February 2013 which reflected in the account. This led to the account closure and I received a no-dues letter from ICICI bank. However, my recent CIBIL scorecard still not updated with the correct information, which still shows the outshanding amount pending and account not closed...

Complaints against a ICICI bank account holder
BANK NAME: ICICI BANK, PALAVANTHANGAL BRANCH
NAME: Wasim Mahmood Khan
ICICI Bank A/C No :[protected]


Sir,
The complaint is raised against this customer because he cheated to deposit money in his account for selling me the mobile through government customs. I have deposited 15000 rs on[protected] at 11.30 AM to his account.. I have the cash deposit challan receipt.i want my money back. i need the details of this Wasim Mahmood Khan. his contact address everything,please help me to get my money back as soon as possible.


Regards
Rakul M
[protected]

I'm planning to close my Rural Housing Loan (L3TVR[protected]) and not able to reach the rural branch to understand the current outstanding principal amount and the closure related process.

I mailed ICICI customer care and didn't get any response from them, need the below details to close my loan.

1. Current Outstanding Principal Amount
2. Charges applicable for loan closure
3. Any other details required for loan closure

Dear Madam/ Sir,

On 01Jun 2013, I have received a phone call from ([protected]), identified as ICICI Bank Mumbai. Lady on other line had confirmed from me that, Do I know Paritosh Parmar? which I confirmed that Yes . (As I have work with him in Jet Airways Indore, in[protected] and he is in a facebook contact.

Lady on line informed me that he has taken some loan from ICICI in 2007 and now is absconding as there is my reference on the loan they are approaching me.

Its was shocking for me as I have never given any reference for Paritosh Parmar and not even I have ever received any such call from ICICI bank in past.

Now this lady is constantly calling, misbehaving with me over the phone. I have informed them that his email address id is there on facebook, which i am willing to share.

She further accusing me and asking me to make the payments. I would like to loge a official compliant against ICICI bank and Paritosh Parmar.

Request your guidance over my email as I am out of India.


Regards

Hi,

My below 2 transactions were failed due to some software issue in iMobile. dated 01/06/2013 each were of Rs 50. Request you to refund the amount.

details of transaction:


BIL/[protected]/OXIGENPMR/[protected] Rs 50
BIL/[protected]/OXIGENPMR/[protected] Rs 50

Thanks & Regards,

Rupesh Gonte

This is Dipak,
I had applied for personal loan on 21st Dec 2011 in ICICI bank. I wanted the load for my friends Sisters operation and I wanted loan before 25th Dec. The executive said that I will b getting the amount by 2th Dec 2011. I had signed the documents for loan but I did not get the loan amount before 25th Dec.
I was waiting for the loan amount till 10th Jan 2012, but unfortunately ICICI did not disperse the loan. On the 10th Jan, I had asked the corresponding ICICI executive to cancel the loan and he agreed.
But on 17 Jan 2012 he called me and told me that your loan amount will be deposited in your account in 2 days. Then I wrote mail to ICICI to tell them not to disperse the loan but they deposited the loan amount on 19th Jan without my consent.
On 19th Jan I had filed complaint with ICICI to cancel the loan, after 16 months of followup they agreed to revert the loan but they are asking for 7000 more money as processing fee.
I want to take this issue to consumer court. I have complaint number, e-mail communication and sms communication.
Could you please help in how should I go about filing the complaint in consumer court ?

I have a salary account with ICICI bank. I had an outstanding due on one of my ICICI credit card. The bank had linked my credit card account with my Salary account without notifying me and placed a Lien on my Salary account.
On 31st May 2013, they have debited my Salary account for an amount of Rs.38000, without my permission.

Is this a legal mode of action?

Thanks,
Johnson.

I went to ICICI bank to avail the locker facility. I was asked to pay 4500/- anually and get an FD od Rs.20000 opened with Bank. I was okay till this point. but after that I was asked to get an investment plan worth Rs. 50000. to get locker immediately otherwise I'll have to come through the queue of 100 people. I was wondering how come these banks don't follow the standard guidelines issued by RBI.

Pankaj Garg
91-[protected]

I recently had my my debit card stolen, and have been facing a nightmare ever since.
Firstly, it was really difficult to even access the customer care on the phone. After you dial the option to report a stolen debit card, the automated system asks you to enter your debit card number (which I had just had stolen, DUH!) / or account number, which I managed to do.
Cancelled my card, and asked them to issue a fresh one, which is when the nightmare began. They sent that card through some random courier company called SIGMA courier. My card never showed up. Called ICICI and got the AWB number and courier number. Courier claimed to have attempted delivery (but there was no note from them, and I have been home ALL day all week), and returned the card to the bank. Called ICICI again, they have no idea what is happening, keep repeating I should check with SIGMA who keeps telling me to check with ICICI.
After a lot of yelling, finally someone at ICICI informs me I can walk into a bank and get an instant debit card!!! I cannot believe they waited 15 days and so many phone calls to impart this basic information. This should be the first thing they tell customers who lose debit cards. Either ways, decided to go to ICICI and shut down my account. Advice to ICICI to keep your customers:
- Improve your customer care,
- dont try to cut cost by using random service providers like SIGMA (a quick scan of this message board will show you that many, many customers are unhappy with them)
- start a call back system, to check if customer complaints have been addressed.