[Resolved]  ICICI Bank — Debit card not delivered - Terrible customer service

Address:

Maharashtra

I recently had my my debit card stolen, and have been facing a nightmare ever since.
Firstly, it was really difficult to even access the customer care on the phone. After you dial the option to report a stolen debit card, the automated system asks you to enter your debit card number (which I had just had stolen, DUH!) / or account number, which I managed to do.
Cancelled my card, and asked them to issue a fresh one, which is when the nightmare began. They sent that card through some random courier company called SIGMA courier. My card never showed up. Called ICICI and got the AWB number and courier number. Courier claimed to have attempted delivery (but there was no note from them, and I have been home ALL day all week), and returned the card to the bank. Called ICICI again, they have no idea what is happening, keep repeating I should check with SIGMA who keeps telling me to check with ICICI.
After a lot of yelling, finally someone at ICICI informs me I can walk into a bank and get an instant debit card!!! I cannot believe they waited 15 days and so many phone calls to impart this basic information. This should be the first thing they tell customers who lose debit cards. Either ways, decided to go to ICICI and shut down my account. Advice to ICICI to keep your customers:
- Improve your customer care,
- dont try to cut cost by using random service providers like SIGMA (a quick scan of this message board will show you that many, many customers are unhappy with them)
- start a call back system, to check if customer complaints have been addressed.