ICICI Bank Complaints & Reviews

I was very happy with overall professionalism of ICICIBank for more than 5 years till I opened a NPS(New Pension Scheme) account selecting them as POP. Despite of submitting my PAN card copy twice in the ICICI Bank Saltlake branch and assurance by customer support, my NPS TIER-II account got frozen because PAN card was not received by NPS authority. As a result my cheque submitted towards NPS contribution got rejected. I confirmed the same from NPS helpdesk who told they did not receive my PAN card copy from my POP, i.e. ICICI Bank though I submitted the copy not once but twice(22nd July and August 17 - 2013) at your Saltlake branch. I raised a high priority complaint with ICICI Bank customer care and mailed the bank and called them too and I was told I would be getting a call back but though it is almost 48 hours nobody thought it is important to even apologize or contact me. Never ever go with NPS account with ICICI Bank, it will be only harassment. I have faced some problem or other with every NPS transaction this year. I am not sure how can their service become so pathetic for NPS operation only.

Explanation required for the below mentioned deduction [protected] POSDEC CHG/13-10-13/7424/25ST3 28.09 [protected] POSDEC CHG/13-10-13/7424/25ST3 28.09 [protected] POSDEC CHG/13-10-13/7424/25ST3 28.09 Satish Kumar [protected]

I tranfer from ICICI Bank to BOB for an ammount of INR 400000 on[protected] and it was confirmed that it is successfully transfer to RBI (Ref.[protected] from their end. But Beneficiary bank “BOB” has not received sofar. Thanks, G.daspoddar Abu Dhabi UAE [protected]

My account was debited last month and this month also, to get the information for the same I went to my home branch but there executive like SHILPA was giving me the wrong information and when I was trying to cross Question she was very rude to me, suddenly the duty branch manager NIRANJAN GUPTA poked his nose in between the conversation and to my utter shock he was also giving me the wrong Information. I wonder how these guys got the Job in such a reputed bank where so many smart and Intelligent people are still struggling for the Job. I never knew that this will happen to me, I have been the customer of icici bank since 4yr but these guys were treating me as I am a beggar. I don't know it happens every where or only in my Branch, so please its my request to all, make sure that you get all the Information while opening the account in this Branch There Contact Detail is ICICI BANK LTD - H-1- BLOCK - B- GIRDHAR COMPLEX- SHALIMAR GARDEN EXTENSION 2- SAHIBABAD- GHAZIABAD.201005 Contact:[protected], [protected] Ifsc Code- ICIC0000885 ICICI BANK KHAYAL AAPKA WOW WHAT A NICE WAY TO KEEP KHAYAL OF THERE CUSTOMER

sir S Meenal & S Ramanathan We have a demate A/C in icici bank Annanagar Avenue Third.Chennai DP id 303028 client id xxxxxx11 Two certificates of indusind bank were sent to demate on 27/10/2013 through Annnanagar branch Chennai When we were out of our residence and came back our servant maid had handed over a cover in worn out condition .In that cover we found indusindbank cetificates ina wornout condition.The person who threw the cover near my main gate could not be identified.The worn out certificates were shown to the manager and concerned staff on 18/11/2013 This matter had been reported to HELP DESK also.Requestto take action to replace the worn out certificates with new one. Email [protected]@yahoo.com cell [protected] Land line[protected].The Dmate section staff is misguiding us .She is dragging on this matter for the last three months.The manager is considering our complaints seriously. Thanking you withregards S Meenal

On 13/11/2013 at 1351 hrs I received an mail from ICICI Bank regarding an transaction of Rs. 4940 on my ICICI Bank credit card No. [protected]. Seeing that mail I immediately called on ICICI BANK customer care no.[protected] regarding that. Between the call when I was asking them to block the card and the transaction I received two more mail regarding two transaction of amounting to Rs.10182 & Rs.18600. The total fraud transaction was of Rs.33722. I complained them for the same also. Then the customer service executive advised me to complain the same with the local police. The same was done by me and confirmation mail with all the attachments was send to the customer service of ICICI Bank. On 15th Nov 2013 I received a mail communication from ICICI Bank that the transaction was made by my mistake only and I have to pay the amount. But why will I pay the amount when the transaction was not made by me and I have not shared the secret numbers to any one. Please help me. I am in desperate problem and harassment.

Hi, I am Aditya Mittal, I have applied for ICICI Coral credit card this October( its been nearly 2 months). I was worried about the delay of receiving the credit card, still not have received and by a surprise I got a bill for the credit card with amount Rs. 561. Please justify paying for something without even using or even receiving it. I just want to get the card or cancel this card. This is preposterous and i don't think so that if the bank cannot track my credit card dleivery and bill properly, how come there is a gurantee that they will track my transactions carefully. Regards, Aditya [protected]

the amount of rupees 28.9 rupees is debited from last 2 months. when i explore it on the internet i found that the amount is deducted due to insufficient balance in the other bank ATM. I dnt know why the customer is paid the amount for this. please clarify the matter

i have been using a Federal Bank - ICICI Bank co branded credit card for years together, atleast for more than 5 years. There was an amount due on my card, but was blocked (permanently/temporarily) without even intimating me. Why was this done ? How do i get this unblocked ? Please let me know. ICICI customer care does not give me a satisfactory reply afterall.

Jacob Mathew
Mob: [protected]

My debit card is blocked for some days. I made some mistakes while making online payments. My account number is[protected] My card no. is [protected] Kindly unlbock as early as possible. I have tried calling on customer care, but no response from there too.

ICICI Prudential Policy number : 16862297 Branch : ICICI Bank, Sundargarh, Odisha Agent code : 7157828 In Jul'12, my mother's one of the policy matured and she withdraw a sum of 50000/-.She was willing to put the amount in fixed deposit, however she was approached by an employee of ICICI bank, who convinced her to open a new account which was some sort of "growth fund" which would pay more interest than FD, as described by the employee.My mother is not educated and hence couldn't go through the policy and trusted the employee's word for the same. However, she was sold a life insurance plan with a maturity date after 15 years. This was done even after she made it absolutely clear that the amount of 50000/- would be needed by her in the next year. Now after 1 year when she went to claim the amount, to her surprise, she was asked to pay 50000/- per year for the next 6 years as well and then after 15 years she can get the total amount and she won't get a penny now. I wish that she gets her deposited amount now and also a strong action should be taken against the agent. I have given the agent code in the beginning of my complaint. P.S: The same employees are working for ICICI bank and also ICICI prudential in Sundargarh branch ( with data access to both fronts) and hence are able to exploit the unawareness of the innocent customers.

I want to cancel my family first advisory plan because it is not same as explain me on phone.While on they have explained me about five benefits but when I read the details on email which was sent to me. My credit card a/c has been debited of Rs.9990/- by generating OTP. So please help me on this matter soon.

I visted icici bank for fixed deposit. But I had not knowledge that ICICI bank is number one to exploit his old bank customers. Day was 28 feb 2013. employee rajesh said today is last working and closing day so I will get FDR by currier. But bank put my money in ICICI Prudential which I came to know on receipt of Policy. Same Day I visit bank and returned original policy and asked for refund which they agreed but one completion of free look period they send policy by ordinary post. Till then I have send numerous request even complained to RBI, Chandigarh but did not received my refund against GSIP policy # 17515656 of 2 lakh.big Amt itself shows that it was for FDR not for ICICI pru. I seeking my refund please. I send my representation up to high level management, but got no response, which indicates that they have no intention to return money due to their cheating attitude.
[protected]@hotmail.com
Phone:[protected]

PLEASE GO THROUGH BELOW LETTER WHICH IS SENT TO ICICI CUSTOMER CARE AND CHICHWAD BRANCH. PLEASE HELP ME TO GET MY MONEY BACK WHICH IS WRONG DEBITED FROM MY SAVINGS ACCOUNT. MY EMAIL ID IS : [protected]@gmail.com [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Date: 24 October 2013 From: Mrs. Swarali G. Jogdeo Flat No. D-201, Ramkrishna Paradise, Dhayari Gaon, Pune – 411 041. Savings Ac No.:[protected] To, Branch Manager, ICICI Bank Ltd Chinchwad Branch, Subject: Request to reversal the debits of my Savings Ac No.[protected]. Respected Sir, This has reference to the statement of account as on September 30, 2012 and September 30, 2013, wherein you have debited Rs. 1680.00 on 1.9.1012 & 1680.00 on 6.9.2013 and Rs. 111.29 debited thrice on 26.9.2012, 18.9.2013 & 19.9.2013, which is not at all acceptable to me. On the contrary, I am surprised, how such huge amount is debited from my account without any intimation or any my knowledge. When I spoke with Customer Care Department, they told me that they have deducted Rs. 1680.00 twice against ATM/DEBIT CARD PROTECTION PLAN. However, I would like to mention that I have neither applied for any ATM DEBIT CARD PROTECTION PLAN, nor given any confirmation for such plan. Regards Rs. 111.24 deduction twice from my account, Customer care representative told me that said amount is debited against two debit cards, again I wondered how a person can carry two ATM from same bank against single savings account. I have never received any additional ATM card from your Bank and never demanded for the same. It is clean that the amount debited is nothing but ROBBERY from my savings account. In view of the same, I request you to reverse above all debit amounts immediately otherwise, I have no option, but to lodge a complaint to Reserve Bank of India and Customer Cluster for JUSTICE, which kindly be noted. Thanking you. Yours faithfully, SWARALI G. JOGDEO (Cell No. [protected])

Dear Team, Complaints against ICICI Bank LTD, Gandhinagar Sector 16, Gujarat, IFSC Code : ICIC0000165 I have my salary account with ICICI bank since last 7 years. I have registered few ECH for payment of 1000 rs to my matual funds. Due to some emergency problems i had width-rowed money from my account and also not wanted to deduct money from my account for ECH and I was told that matual funds are not applying any charges for the same. As my account was not having 1000 rs my ECH of matual fund was failed, but this nonsense stupid ICICI banks has deducted 370 rs as ECH returned charge. For payment of 1000 rs to matual fund who has nothing to do with this ICICI bank and has never applied any such charges on ICICI bank as well, this cheap bank has deducted 370 rs as a penalty for ECH return which is more than 45% of my total ECH amount. And I have more than 25 ECHs registered with this bank. I have similar types of ECHs in SBI banks and BOB banks as well for the same matual funds but they never deducted a single PAISA for this type of ECH return. I have tried to convenience ICICI bank so many times but they are not ready to understand my concerns. I have also asked for showing me such type of RBI guideline for ECH return but they never replied. If this is the RBI policy then why other banks are not charging such type of amount. I already have such ECHs in BOB and SBI. Please advice. Thanking You.

HI, I am holding ICICI Saving acct since last 6 years with Indira Nagar branch, Bangalore, at the time of opening the acct they told me to maintain 5000 rs avg balance quarterly. Since last six years I am maintaining the avg balance and never been charged. Since last two months ICICI bank is charging me 280 rs as MAB charges for not maintaining the avg balance. When I inquired they told me that the amount is charged for not maintaining 10K monthly, I am surprised, Without any prior intimation they have changed the product and stared charging me, ICICI bank is cheating the customers and making the money, we hardly notice such charges. Govt should take appropriate action against them. I want all the charges to be reversed. Thanks, Ashok Ajmera [protected]

Hi, ICICI Bank is now a days deducting amount for different reasons. If customer is not checking the statements frequently and not raising any complaints, it will be unnoticed.. This is the 3rd time in 1 week I'm raising a complaint on ICICI, for different reasons.. This is unethical. We request bank to take care of such non-sense charges.. Recently, my account got debited with the following info - "POSDEC CHG/14-09-13/0646/25ST3 DR INR 28.09 " I have neither tried to swipe my card at any POS nor my account has a nill balance. Please revert this ASAP. Account no:[protected] ICICI FINANCIAL DISTRICT, HYDERABAD. Email : [protected]@gmail.com

hello sir my name is DEEPAK TYAGI s/o sh. prempal tyagi. village gharora .post office tigaon but now at this time i am out of india i am a student .so please sir guide me how can i solve my problem, i want your help to file a fir, sir on 08th october 2013 there is some unknown transection happened in my icici account on the same day 8th october 2 transection of each 2700rps, total 5400rps were done these trasection happened through VIN/APPLE I TONE, these both transection i have not did, before some days there were a one more unkown transection was rps 60, total fraud 5460rps till 08october 2013, .my icici acount no.is[protected] branch- ballabgarh of faridabad..haryana..sir the ICICI BANK HAS GIVEN ME A NO Service Request Number SR[protected] my gmail.id is [protected]@gmail.com Thank you sir..i will be waiting for your reply, ,

My credit card no was #[protected] . ICICI charges Insurance premium on my credit card in year 2006 which I never had with bank. After many times complaining on consumer care no. they did not refunded.Surprisingly there is no procedure for written complaints in ICICI bank and nor they give any acknowledgement for it( this is the way international bank works in INDIA).In year 2007 they again deducted insurance premium from the credit card, I again call many times to their customer care no. but no action was taken . Then I did not paid the credit card payment in year 2007(probably the november)and stopped using it. Thereafter bank ask me to pay the credit bill, in response I ask them to refund the two year premium . But bank refuses and After 4 month stopped calling me. Around one and half year later bank again call me to settle the issue . they settle it and I paid the amount. BUt I found they have added this to CIBIL as defaulter . I also had ICICI personal loan no. LPPUN[protected] of Rs.95000/- . I did not paid the last three premium for the above reason during that time. Surprisingly bank never call me to pay those premium for almost 2 years. After settling the issue of credit card later I myself paid full amount of the premium and late charges of the personal loan. I had conversation on phone with some one Mr. Tabrez executive from ICICI mumbai main branch regarding all this and he commited on behalf of bank that they will remove this from CIBIL as matter is settled. But still both the issues are mention in CIBIL.Definately bank is doing to reduce my credit score and trouble me. I think this is clearly blackmail on name of CIBIL . I have gone to the CIBIL web site their is no way to keep consumers side . CIBIL mentioned in instruction that if bank refuses to remove the history they can not do any thing. All the issue starts from bank as they started deducting insurance premium(which I never had) for which I refuse . Now in CIBIL they are not mentioning their faults.

Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! I made a debit card transaction on 3rd September, 2013 favoring DHBVN, favoring Rs. 23, 443/- . But the statement of the bank showed debit of Rs. 23, 705.56/-Customer care informed me that there are no charges for the transaction, so your amount discrepancy will be credited soon. I had registered a complaint SR[protected] with Mr. Sayed Azeez on 3rd September itself.I have already sent several times by e-mail receipt given by the electricity company, DHBVN to customer care. But they say they have not received it. A senior manager said that very few people are authorised to access the emails. The complaint was closed without informing me and after one month a sms came saying `Complaint closed due to lack of documents` Which documents was not specified at all. Before, I spoke several times with customer care, with Mr. Srinivas, Ms. Manisha etc. They only informed me that your case is under process. Rather than immediately crediting discrepancy amount immediately to my account, one Mr. Manoj Palse from Mumbai called me few days back and said I have to send a written application regarding that and asked me to resend the screenshot of the bill to DHBVN. I have sent mail to him with attachment of the bill payment screenshot. And later I tried to send attachment containing a hand written application several times to customer care and to another e-mail which Mr. Manoj provided but e-mail notifcation error was obtained. On top of that, I received a e-mail from Mr. Manoj Palse saying that he has opened another complaint SR[protected] and matter will take 160 days to resolve !! And when Mr. Manoj Palse called again, I asked him why Bank needs 160 days the discrepancy amount when no charges have been levied on the amount, he refused to give any satisfactory reason and started blaming me instead and spoke very rudely ! I even went to Mr. Haresh Gupta, my nearby ICICI bank branch manager, requesting him to take the application as per prior advice of Ms. Manisha, assistant manager and get the needful done. But he said he cannot take this, I have to give to customer care. Then I wrote e-mail to senior.[protected]@icicibank.com on 28 th October. I received call from Ms. Jyotica Jaggi, Customer Care Manager, Mumbai who said on record that there is no specific procedure for complaint submission to a branch of ICICI. While other banks take all kinds of written complaints and forward to the bank, ICICI branch may refuse to even take the complaint and give acknowledgement !! The bank service is growing pathetic day by day and they do know have knowledge about their own procedures !!