ICICI Bank Complaints & Reviews

I'm planning to close my Rural Housing Loan (L3TVR[protected]) and not able to reach the rural branch to understand the current outstanding principal amount and the closure related process.

I mailed ICICI customer care and didn't get any response from them, need the below details to close my loan.

1. Current Outstanding Principal Amount
2. Charges applicable for loan closure
3. Any other details required for loan closure

Dear Madam/ Sir,

On 01Jun 2013, I have received a phone call from ([protected]), identified as ICICI Bank Mumbai. Lady on other line had confirmed from me that, Do I know Paritosh Parmar? which I confirmed that Yes . (As I have work with him in Jet Airways Indore, in[protected] and he is in a facebook contact.

Lady on line informed me that he has taken some loan from ICICI in 2007 and now is absconding as there is my reference on the loan they are approaching me.

Its was shocking for me as I have never given any reference for Paritosh Parmar and not even I have ever received any such call from ICICI bank in past.

Now this lady is constantly calling, misbehaving with me over the phone. I have informed them that his email address id is there on facebook, which i am willing to share.

She further accusing me and asking me to make the payments. I would like to loge a official compliant against ICICI bank and Paritosh Parmar.

Request your guidance over my email as I am out of India.


Regards

Hi,

My below 2 transactions were failed due to some software issue in iMobile. dated 01/06/2013 each were of Rs 50. Request you to refund the amount.

details of transaction:


BIL/[protected]/OXIGENPMR/[protected] Rs 50
BIL/[protected]/OXIGENPMR/[protected] Rs 50

Thanks & Regards,

Rupesh Gonte

This is Dipak,
I had applied for personal loan on 21st Dec 2011 in ICICI bank. I wanted the load for my friends Sisters operation and I wanted loan before 25th Dec. The executive said that I will b getting the amount by 2th Dec 2011. I had signed the documents for loan but I did not get the loan amount before 25th Dec.
I was waiting for the loan amount till 10th Jan 2012, but unfortunately ICICI did not disperse the loan. On the 10th Jan, I had asked the corresponding ICICI executive to cancel the loan and he agreed.
But on 17 Jan 2012 he called me and told me that your loan amount will be deposited in your account in 2 days. Then I wrote mail to ICICI to tell them not to disperse the loan but they deposited the loan amount on 19th Jan without my consent.
On 19th Jan I had filed complaint with ICICI to cancel the loan, after 16 months of followup they agreed to revert the loan but they are asking for 7000 more money as processing fee.
I want to take this issue to consumer court. I have complaint number, e-mail communication and sms communication.
Could you please help in how should I go about filing the complaint in consumer court ?

I have a salary account with ICICI bank. I had an outstanding due on one of my ICICI credit card. The bank had linked my credit card account with my Salary account without notifying me and placed a Lien on my Salary account.
On 31st May 2013, they have debited my Salary account for an amount of Rs.38000, without my permission.

Is this a legal mode of action?

Thanks,
Johnson.

I went to ICICI bank to avail the locker facility. I was asked to pay 4500/- anually and get an FD od Rs.20000 opened with Bank. I was okay till this point. but after that I was asked to get an investment plan worth Rs. 50000. to get locker immediately otherwise I'll have to come through the queue of 100 people. I was wondering how come these banks don't follow the standard guidelines issued by RBI.

Pankaj Garg
91-[protected]

I recently had my my debit card stolen, and have been facing a nightmare ever since.
Firstly, it was really difficult to even access the customer care on the phone. After you dial the option to report a stolen debit card, the automated system asks you to enter your debit card number (which I had just had stolen, DUH!) / or account number, which I managed to do.
Cancelled my card, and asked them to issue a fresh one, which is when the nightmare began. They sent that card through some random courier company called SIGMA courier. My card never showed up. Called ICICI and got the AWB number and courier number. Courier claimed to have attempted delivery (but there was no note from them, and I have been home ALL day all week), and returned the card to the bank. Called ICICI again, they have no idea what is happening, keep repeating I should check with SIGMA who keeps telling me to check with ICICI.
After a lot of yelling, finally someone at ICICI informs me I can walk into a bank and get an instant debit card!!! I cannot believe they waited 15 days and so many phone calls to impart this basic information. This should be the first thing they tell customers who lose debit cards. Either ways, decided to go to ICICI and shut down my account. Advice to ICICI to keep your customers:
- Improve your customer care,
- dont try to cut cost by using random service providers like SIGMA (a quick scan of this message board will show you that many, many customers are unhappy with them)
- start a call back system, to check if customer complaints have been addressed.

GRIEVANCE

To, DATE:31/05/2013
ICICI BANK,
Mumbai

SUB: Youngster account closure and transfer of amount.
REF: SR NO[protected]&[protected]
A/C NO[protected] &[protected].

Sir,

Refer to my above Youngster accounts Pls note my hearty grievances forcing me to reach at this platform as below –
1. Repeated efforts of at least 3 times since October 2012 to activate Net Banking to my both youngster account failed due to different reasons through your Cunningham Road Bangalore branch. Between this period I never received any Cell Message from Bank.
2. In may, 2013, I received 2 ATM card against my net banking application submitted to Cunningham Road branch & accepted the same.
3. Finally I decided to close the accounts and after 20 days of submission of account closure form during enquiry I was shocked to know that form was submitted on 29/5/13 only with SR No[protected] &[protected].
4. Bank Officers made many false statements like closure takes more time, A/C is closed only ledger entry is due etc but after spending almost full day in branch yesterday in evening I was finally informed that they are in process of making DD inspite of transferring of amount to my other account as advised by my closure statement. Exact reason of this could not be explained to me.
5. I strongly objected the act of making DD and clearly informed to accept transfer of fund to my other account only, but threatening for complain, going to court, ombudsman etc could not help me.
6. Finally I would like to clarify that in no case I will accept DD and adding more ,presently I am not aware with exact situation for my both accounts and not in position to enquire further due to mental harassment and discomfort provided by the bank.
You may be well aware that Youngster Accounts are more concern with parent sentiment rather than funding.
Request you to kindly intervene and get me relief from this frustrating situation.

RGDS.
R.P.TRIPATHI

Sir,
refer to my a/c no[protected] and[protected] i would like to brief that since regular efforts of processing Net banking request at ICICI Bank Cunningham Road , bangalore branch i failed to get it and in may 2013 i received ATM cards against this request at 4th times.Finally i decided to close the account but after 20 days of request processing i was told to get DD against my request to transfer the amount to my other ICICI Bank account.
repeated request and almost my full day involvement at branch was found worthless and finally i informed the bank officials at Cunningham Road branch for not to accept and refuse the DD if delivered to me and told them to transfer the amount to my account as per my request.
An early action is required in the matter to get me relief from this branch
RGDS.
R.P.TRIPATHI

Respected Sir,

I would like to inform to you that 6th April 2013 at 2:00 AM some Hacker was phishing my credit card secure pin and done purchase 367.32 USD. This transaction is not authorized by me. So I called within 24 hour in customer care number[protected] and told him to all story but not response from the bank side.

Kindly resolve my problem as soon as i have lot's of hope from you i am a regular viewer of CNBC pahredar my contact detail as below : email id: nilesh.[protected]@gmail.com mobile no.:[protected]

Regards,
Nilesh Poshiya
[protected]

Hi ,

I have applied for ICICI credit card before 1 month ago.Till I don't received credit card.10 days back one of ICICI representative Sachin Dusane called me to submit my present address proof.He told me that he is handling my case of credit card. I have submitted my document to him and one scan copy of that document also sent to mail id kailasbaban.[protected]@icicibank.com.After 2-3 days I was contacted to ICICI represenatative for credit card dispatch .But he not picking my phone or not given me any repsonse regarding credit card details.When First time I got a call from ICICI Represetative regrading new credit card. that time they told After submitting document, within 10 days you will receive the your credit card.I trusted on their statement and submit my document for new credit card.Almost 1 month completed for process,Till I am not get credit card. ICICIC contact person not receiving the phone .Whom to I contact.This is not professionalism.

I am salary account holder of ICICI bank. If you bank providing this kind of service to customer,then how we can trust on ICICI bank service.Your customer representative lying with customer regarding providing new credit card.Take the document for completing their count target,after that not giving any response to customer. I am not satisfied with ICICI bank service & realtionship maintain by your represenatative with customer.

Please contact me on my mail id : [protected]@gmail.com

Thanks & Regards,
Tushar
Mob.[protected]

Hi,

I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks

Regards,
Rahul Bhardwaj
[protected]

Dear Sir / Madam,
CARD NUMBER : [protected]
NAME OF CARD HOLDER : MANILAL P. SEJPAL
I am a senior citizen and holding this card since 9 – 12 years and I have always paid the regular payment in full and in time. Never has any part payment made by us upto 2007.
The problem started when I had registered utility bill payment with our credit card for my electricity bill and telephone bill.
I received your first statement in the month of 2007 in which your bank has charged me double payment for the electricity bill and telephone bill . The copies of the few credit card statements is attached herewith wherein you can clearly make out that the charges have been added twice in the statements.
Lots of verbak complaints have been made by me to your bank about the same during the year 2007 but no suitable reply has ever come from your side. After 5 – 6 months you have started to send single bills charges for the electricity and telephone bills.
I have paid the amount for which I have used your card and whatever excess amount your bank has charged to me after calculating all interest and late payment charges the same was not paid by me as the charges were wrongfully added. All these charges which have been added up are all the late payments and interest added on the wrongly debited amounts.
Before 1 year back I received a notice from your lawyer Mr. Fernandes and My lawyer gave a suitable reply to the same attaching all copies of required statements but till today no reply has come from your side. This shows a very lax part on the part of your bank in replying back to such valuable and genuine customer.
After the notice, calls started coming from your so called recovery agents regarding the wrongly added charges to be paid up and threatening me and my family members on phone, using foul mouthed words and that too even from a lady who calls herself Noorie from the following numbers – 022 – 28565857 / 28565858 / 28563323 and who also introduces herself as the ICICI bank employee . Moreover I even got a call from Mr. Pavan Kumar from the following number – [protected] who also introduced himself as an ICICI bank employee. This lady called Noorie uses foul mouthed words even going on mothers and fathers never ever accepted from a lady of our esteemed country wherein we hold our ladies of our house or any other lady of our country in high esteem. Moreover introducing herself as an ICICI bank employee she not only is spoiling the name of the bank and I do not get how can your bank employs such people.
Your recovery agents too visited my residence and after going through all the documents they said the bank has really wrongfully charged double payments for the same bill (you too can verify the same from the statements attached) and then they say they will revert back to me but till date they have never replied back but once again the threatening calls start coming from your bank employee Ms. Noorie from the above numbers.
She also calls my neighbours on the following numbers and threatens them too and uses foul mouthed words too :
022 – 25064137 Mr. Kirti Doshi
[protected] Mr. R. J. Fernandes
Sir / Madam please note that if your bank wants to settle the matter amicably and peacefully kindly send your bank officer to my place of residence and not any recovery agents who do not have any knowledge about the same or about the banking system.
Sir /Madam if your bank does not want to settle the matter amicably and peacefully I will file a suit against your bank regareding the same in the court of law.
CC : Ms C. Kochhar (Managing Director and CEO)
Mr. V. Prasad (Joint General Manager & Head Credit Cards)

ICICI Bank - complaint against MAB charges

PLEASE SEND IT TO CONCERNED AUTHORTY TO SOLVE MY PROBLEMS AND THEN SEND ME PROPER REPLY IMMEDIATELY
On checking of my account statement for the year 2012 to Till date, it is found that the following amount were deducted from my saving
Account no.[protected] –Bhubaneswar branch with the remark that MAB charges +ST charges without any intimation/information.
Please find the below details for all the transactions made by bank.
Sl.no. PURPOSE Period Amount
1. MAB charges [protected] Rs.280.90
2. MAB charges [protected] Rs.280.90
3. MAB charges [protected] Rs.280.90
4. MAB charges [protected] Rs.280.90
5. MAB charges [protected] Rs.280.90
6. MAB charges [protected] Rs.280.90

They deducted money for no reason, everytime I have been maintaining 5500 minimum balance in my account . The customers before opening an account should be well informed about the bank policies and guidelines to avoid such misfortunes in the future. And keep themselves updated with the changes in the policies regularly.

It is therefore, requested that my account may be checked personally and arranges to refund excess recovery made from my account at the earliest.
Please take Suitable action in the matter.


Regards,
Sabyasachi Mahapatra
[protected]
Email:sabyasachim.[protected]@gmail.com

I took a CAR Loan from ICICI BANK which I couldn't pay regularly after around payment of 24 EMI out of 36 EMI. I had financial problems which made me late on payments,but when I wanted to start catching up on payments ICICI would not accept any payment less than the total EMI due on the loan.It would have helped if they allowed more flexible payment option to get upto date.
Now when I'm trying to settle my loan on which I...

Hello,

I recently received 2 different statements of ICICI Bank Credit Card but I have only ONE (1) card.

I got an SMS also stating my overdue of joining fee of Rs. 561/-, but I don't have the card.

I have tried plenty of times to contact customer care numbers but am not getting any response. I have also filed complaint in ICICI Bank Website, but no result.

I am tired with these poor response, pls suggest what to do next.

Can I go to CONSUMER FORUM and lodge a complaint for the same?

Awaiting your reply.

Thanks & Best Regards,

Mayur

Complaints against a ICICI bank account holder
BANK NAME: ICICI BANK, TEYNAMPET BRANCH
NAME: SANJEEV KUMAR.K
ICICI Bank A/C No :[protected]

the complaint is raised against this customer because he cheated to deposit money in his account for mlm business.....i want my money back 700 rupees he said me to deposit... Ranjini Devan <[protected]@yahoo.com> his email id......i have the receipt of challan// i want to get the details of this sanjeev kapoor k. his contact address everything,please help me to get my money back as soon as possible


Regards
Mahmood Ayaz
[protected]
[protected]@gmail.com

Non receipt of redemption amount
I hold ICICI tax saving bond-032005-TSB- TWO with details as below :
Bondholder no.[protected],
Certificate no. 50090.
No of bonds Four
Distinctive Nos[protected]
Redmption Date 30/4/2010
Name of Bond holder : Gyanendra Kumar Sinha

I have not received my redemption amount.
Please advise procedure for redemption, at my email id...

DEAR SIR,
PLS REF THE BELOW DETAILS WHERE IN I HAD CLEARED ALL THE PAYMENT OF ICICI BNK CREDIT CARD.
BUT THEY HAVE NOT UPDATED RECORD IN CIBIL. DUE TO WHICH IT SHOWS POOR CREDIT SCORE & MY NEW HOUSING LOAN APPLICATION IS REJECTED, SO PLEASE UPDATE THE RECORD IN CIBIL ON AN URGENT BASIS.
NAME SANTOSH J. GUPTA
ADDRESS 10/4/A, DHEERAJ VISHWAS NATWAR NAGAR ROAD NO.1 JOGESHWARI EAST MUMBAI-400060
MOBILE [protected]/[protected]
DATE OF BIRTH 12/10/1974
PAN CARD# AEOP8094G
CIBIL CNTL# [protected]
DISPUTE RAISED IN CIBIL REF# DIS[protected]

INSTITUTION ICCI BANK CREDIT CARD
TYPE OF LOAN CREDIT CARD
CARD# [protected]
SETTLE LETTER DTD 05/11/2005
PAYMENT CHQ#411222/411223/411224/411225= RS 52000/-
RECEIPT # CC 0905 / 0835664

*1) *COMPLAINT:*
I had taken home loan from ICICI in Apr, 2000. At the time of registration, bank had taken my written consent and had submitted to sub registar office that property documents will be sent to ICICI HFC and property owner will not claim/ collect it.
I foreclosed loan on 23–Oct-12
Now bank is unable to give original property registration document back to me.
I have been following up with bank for last 6+ months. At present, bank is not only trying to get rid off from their responsibility of handing over documents back to me but also doing very rude communication in spite of fact that issue is created because of ICICI HFC ignorance and negligence on collecting property documents from SRO timely.

Details:
At the time of document collection on 10-Nov-12, I noticed that my original property registration papers are missing. ICICI HFC- Mahalaxmi office (in a first place was not aware and further not bothered about keeping property registration document) said that ICICI does not keep original property registration documents and that is always with customer (!!!!) and hence they do not have it.
Immediately I logged complaint at ICICI customer care number on 10-Nov-12. Complaint number- SR[protected] .
Later raised the complaint on mail ID of ICICI MD and Chanda Kochhar on 12-Dec-12 as there was no response/ movement from ICICI end over a month.
Back-n-forth mail communication happened with ICICI HFC senior management ID. ICICI appointed their representative from their legal team to visit SRO and track the case. I was asked to visit SRO along with this representative and I visited SRO twice in Jan, 13 and Feb, 13. On the other hand mail communication continued; with every mail bank giving next date for update.
Post my 2nd visit to SRO, ICICI HFC representative demanded Rs.10,000 from me to fetch documents from SRO. I intimated bank on mail for same and refused to pay this amount. Bank stand post that changed completely, asking me to then take the case directly with SRO and as if document taking in their custody was not at all their responsibility…i.e. either pay this Rs.10,000 or we will not do anything. Now bank has reached to a stage where very rude mailer is sent to customer stating as per them case is closed and customer is creating nuisances to them by keep on raising same issue.
Bank had also tried to give excuse on some SRO operational issue….i.e. Property registration was done on 19-Apr-2000. In 2004 SRO had raised order to pay additional Rs. 1,000 over the difference in registration fees. My lawyer had paid this difference amount in 7days of receiving SRO order. Now in 2013 bank is saying that they did follow up with SRO but SRO had not given them documents. Other than this generic statement bank could neither provide details on communication received from SRO, date on which it is received, intimations/ warnings sent to customer on challenges being faced by them in fetching documents from SRO etc.. neither bank has any justification what happened post Jan-2004 till Oct-2012 on their attempts to track (if any) and get documents from SRO.

2) *RELIEF:*
ICICI HFC to give me my original property registration documents because…a) Collecting documents from SRO was completely ICICI HFC’s responsibility considering written consent taken from me and submitted to SRO.
b) Bank kept totally ignorant on whether they have received documents or not for complete loan period of 12+ years. Bank front officer tells customer that bank does not keep original registration copy. This is sheer negligence and careless approach shown by bank in spite of hefty interest amounts charged to its customers on loans.
c) Bank should also be penalized for making rude communication with customer on issue created by them only and to customer who has paid all their loan on time without defaulting for any single time.