ICICI Bank Complaints & Reviews

Dear Sir/Madam,

Yesterday, I have called ICICI Customer care service call center [protected], they kept me on hold for 25 min before connecting me to executive,
i felt humiliating and waited too long time to get my problem resolved. During call IVR response was please wait for 4 minutes as we connect to our customer care executives but in actual it took 25 minutes.
Please take the necessary action against them.
I have also recorded the conversation, in case needed please let me know.

Thanks & Regards

Ravinder Singh

This is regarding the Credit Card offered to me by ICICI. While offering the card I had been told that initial fees of Rs.199 will be reversed to my account if i use card for more than Rs.2000 in first two months. I did the same but now ICICI telling me that that offer is not applicable to me. This is a clear case of fraud and cheating.

I would like to highlight that I have been account holder of ICICI bank since 6 years and using various products of ICICI including investment/insurance policies. Hence forward I dont think i would like to keep any association with them. I am highly disappointed by their service and to see how bluntly you cheat your loyal customers. ICICI may have earned Rs. 199 by doing this but you lost a valuable customer accross many product.

Your highly disappointe Customer

I am not able to launch this complaint by any other menace please solve or guide

Sub: New Service Request for reimbursement of Rs.8500/- from SBI Bank with the name and telephone No. of concerned officers. -
Ref.: 1) SR[protected]
2) SR[protected]
3) Bank Ombudsmen Letter - 1211 dated 05.06.2013
4) ICICI Bank Letter No. BO(Bhopal)12109/[protected]/2013-14 dated 24.06.2013
5) SR[protected]
6) SR[protected]
7) Telephonic discussion on Phone Banking Supervisor dated 03.08.2013
Dear Sir,
The undersigned is account holder of A/c No.[protected] has raised service request above referred 1 and 2 for non delivery of amount of Rs. 8500/- from SBI ATM of ATM no.510MO14132024 located at DIG Bunglow, Bhopal.
After that I received a message from ICICI Bank regarding refusal from SBI Bank.
This matter has been taken to the Bank Ombudsman, Bhopal. After continue pursuing with Mr. Prakash Sonare (Ph. No.[protected], SBI Officer at Regional Office, Bhopal and Mr. Vivek (M. No. [protected]) Branch Manager, SBI, SCAB Sultania Road Bhopal. They had informed that we have not received any complaint from ICICI Bank regarding such transaction till date on their desk.
Meanwhile, I have received your letter No. 4th referred above.
On my request they have internal investigated the matter and found that the amount was with them. They also told me to contact ICICI Bank Officers and request them to relaunch the requested for reimbursement of Rs.8500/- to SBI.
After that we again requested phone banking officer vide 5 and 6 referred above and found that it was not request was not reached to the desk to the concerned officers mentioned in the 3rd para of the letter.
Once again on 17.07.2013, we requested phone banking officer vide 7th referred above with phone No. and name of SBI officer who was dealing the subject. It is herby sorry to say that the request was again not reached to the desk to the concerned officers despite of providing phone no. and name of concerned officers.
Today (03.08.2013) I contacted to the Phone Banking Officer, ICICI regarding the matter in reply to that he told that we have closed the matter on 24.06.2013 that which I wrote the letter vide 4th referred above. In addition to that he also told we can not do anything further now on this matter.
The undersigned once again requesting to Launch the Service request to SBI Bank to the concerned officer with a request to ensure this complaint should reached to Mr. Vivek and Mr. Rakes Sonre (Phone No. and other details mentioned in 3rd para) because they had told to request to the ICICI bank to sent the request to them and they are having amount. They have also informed that without request from ICICI bank they can not credited the amount.
A needful and early action in this matter is requested.
It is also requested to send New Service No. with the acknowledgement from SBI. Please ensure that the request should reach to the concerned officer of SBI ( Mr. Rakesh Sonare and Mr. Vivek)

Thanks

Darshan Mathur

i satpal singh, few day ago i was received a call some Mr. Pradhan (no.-[protected]) he sad, he was calling from irda compliant department and i will help to withdrawal your old insurance money and he transfer call to some mr. lamba (his sound like old man ) he sad, he is a senior officer at fund department and fund received you with in a 20-25 days but you will buy the comparison policy of total fund's 10% amounted policy than you received that amount. and some Mr. kothari was give me a loan on behalf of old policy with low interest.

Detail of policy no. 17783874 docs. collected by Mr.Sandeep [protected]

This is all fraud but unfortunately i am trapped in it than my friend mr. s joshi`s son was complaint this no. and its location was locate at noida Sec-2 near narula's , my son sad to me that there was lots of illegal call center working at sec-2 noida doing this type of frauds. some address details :-(1) basement D-61, sec-2, noida (2) c-23 iind floor, sec-2 noida, (3) C-48, sec- 2, noida, they are not registered at trai in telemarketer.



why government not stop this fraud and illegal call centers.

thanks

satpal singh

b-X/167 i nagar Pathankot punjab

Icici bank is calling for credit card and the most annoyed thing is, even after saying do not need, still keep insisting for product. Today they have crossed limit, they have got my personal information and when I asked, can I speak to manager. The person hesitate and started arguing, when I asked for his name, person has reverted "nahi batata naam, jo karna hai Karlo". I received call from [protected].

Such a ridiculous marketing agency hired by icici bank

I was marked a Lien on my Salary Account #[protected] . I have received an SMS stating the same and informing me to pay Rs.73648.22 within 7 days for the credit card [protected]. which is already Settled and amount is paid in full.

I have received a letter with Ref# CC[protected] for One short payment for Rs 30,000 in cash which I have already done on 29th of July as per commitment with Payment receipt # [protected]....

Sir i was holding ICICI bank Cr Card no [protected] in early 2006 i observed that payment made by me not reflected in my a/c. I asked rep to make clear & provided the recpt provided by bank & my Bank statement that payment credited to bank, wd d promise that it would reflected in next bill, i made few payment with d hope that my complaint would be listened. After submitting their receipt & my bank statement they didnt took any action. After that i made a complaint in icici customer care to mr chatenya on dt 10 aug 06 wd comp no [protected] & taken few follow ups but i was asked to make my payment first then my query will b entairtained. at that time my outstanding was 9620 Rs. My complaint amount was bigger that that it was Rs 9750 & rs 1500 & one more of cash payment but unfortunately i lost cash payment receipt but still if i forget cash recp still my complaint amount is rs 11250 Rs against their bill of rs 9620. I asked so many times & provided the proof to the bank at sec-8 rohini branch. But after sm time approx 1 1/2 years they again starting harassing me with phone calls to my wife, my office couligues as well as to the director of our company. Now a days they are threatening all o[censored]s including our office staff who were never involved in this case because i had recently joined this company 2 months back. I visited the branch yesterday & asked the representative ******** Ms Raj who is sitting in sector 8 branch rohini and calls me from no [protected] *********** to give the answers & detail of amount which i had paid & showed them the receipt after checking they agreed it is not shown in bank statement but i received the answers that they are least bothered about thr fact that i had paid. They simply asked me that my query would be listened after paying the settlement amount rs 25500. They are saying first pay & if there is some solution it will be returned in future. I told them that i am a salaried person with lots of responcibility & have not enough money that i will pay unnecessarly.
I asked them first solve my query then if something remains from my side i will pay but in answer i am receiving only abusive language threatening & lots of trouble with my couligue & directors. I would like to mention i am a teacher by profession & if something comes out i will pay but no one is ready to listen.
Actually i was on bed for last 2 years & started new life just 2 months back & dont have courge, money or to take leave to hangdel this. Yesterday i had taken a leave & visited branch.
Sir i am writing you with a great hope to sought out my case & to give a lesson to Ms Raj who sits in sector 8 rohini branch.
Really this thing is very unhuman & unethical.
Sir again i am admiting if something comes on my part i will pay that but not unnecessarly & not after threatings.
If i accept this without fight then how i can teach the students to fight against unjustice.
Ps Ps Ps Ps Ps Ps see this matter on priority basis & ps make necessary arrangements that till something comes out not to harass me.
For more query / information i am available at [protected]@gmail.com & my contact no is [protected]. I would like to mention if i am taking some classes may be possible i wont be able to accept calls but defenately i will revert back after the class.
Thanks & Regards to those who fight for justice
Ashish Sagar

I applied for this card in October 2007 through some third party vender and i got the call stating that they can process the request as my age was 19 yrs (DOB: 21st Nov 1987). But the CARD has been processed in different date of birth (21 Nov 1983) and been used

Later with my Layer i attend the Family court and produced all the document to the bank layer and to the investigation department. they informed that they will investigate and get back to me but i never got any update

My self Nimesh Goswami.

I have my salary account of ICICI Vasna Branch.

I am using that account for my all type of transections with net banking..

But on Saturday, 23rd March, 5000 Rs was debited from my account without knowing to me.

Again, on Monday 5000 Rs was debited from account without knowing to me.

As per my mini statement, total[protected]+5000) was debited...

Hi,
My salary account with account number “[protected]” has been debited with a sum of 28.09 under ATMDEC CHG, though the account balance was greater than the amount that I tried to withdraw. Hope the same amount will be returned soon…

Dear Sir,

I have booked one tickets from IRCTC But ticket were counted as failed Transaction. Then they have refunded the same amount after 2days
But problem is that amount is not showing in my account statement. and bank is doing nothing, customer care always put my phone on long hold approx 15 min.
i have done emails to customer care of icici bank but still not reply from that side.

and I have all details that prove Irctc refunded the full amount after days..

M pasting the email for reference and communication with Irctc that they have refunded the amount.

Dear Customer,

The refund has been processed against the said txn [protected] at IRCTC’s end. The refund details with refund ARN no is as follows. With the help of ARN number you can ask the refund status from ATM switch center.

PROCESSING TRANS_DATE AMOUNT DR_CR ARN_NO CARD_NO AUTH_CODE FT_NO SESSION_ID
16/07/2013 14/07/2013 -1807.47 DEBIT 74766513197328452702177 469375******2852 021811 [protected] [protected]/14


Please also note that the above refund detail has received from the concerned Payment Gateway through which the said transaction has been done. The refund ARN is generated only when the refund is processed from payment gateway (with Visa/ Master gateway), to respective card issuing bank. If it is not reflecting in your statement as given above then *please contact your ATM switch center with above ARN no. to get the refund details (pls get your ATM switch center contact detail from your respective card issuing bank).*


Hope it will clarify. We request you to please do not break the below mail chain for this particular issue in your successive mails.


Thanks & Regards
Reena Badoni

Sir

I Mr.Nachiappan, have ICICI Bank credit card 5176 5371 7500 4009 which was given to me when I worked at Bangalore in 2007. I kept on paying dues regualarly for till 2009. Due to unexpected huge expenses I met for my Parents Medical expenses, I could not pay monthly dues. In 2012, one Agent from Bangalore contacted me and I agreed to close the Card with One Instalment in full for Full/final settlement. He insisted me to pay the amount in Bangalore and in Cash only. As I wish to close the account, thru my friend at bangalore I paid the amount of Rs.25,800/- on 10.08.2012 and the agent gave original SETTLEMENT LETTER and RECEIPT. My friend has taken the Photo copy of the agent's ID card also. The amount was not credited to my A/c till date. On taking up with Customer Care from September-2012 onwards, now (after 9 months) , ICICI bank is telling that the SETTLEMENT LETTER & RECEIPT are not original and No settlement is offered to my A/c. I have furnished the phone number of the Agent and person collected money and email he has sent to me (Contacted Agent Name : Anil / Mob : [protected] || Agent collected money : Sreekumar / Mob : [protected] || Email sent from : [protected]@rediff.com) to the bank.
Even after providing all the above details, Unfortunately, ICICI bank did not want to take action on the agent and informed that the documents were not genuine and hence they could not close the A/c.
For the Bank, its easy to find the Agent and recover the money thru above details and also the photo Id. But bank simply closed the matter by not doing anything.
For the Agent's action, how can the customer be responsible. Its for the bank, not to use CHEATING agents for recovery. Or Don't use Agents - let bank's own employees go for recovery.
Supporting indirectly like this, the agent may go on to cheat the bank and customer.
What a stupid action from the Bank. I did not expect the bank would tell after 9 months about the documents. I AM SURPRISED / SHOCKED TO KNOW THAT AN AGENT OF A PRIVATE BANK CAN CHEAT BOTH A CREDIT CARD CUSTOMER AND A BANK, BY PROVIDING FAKE SETTLEMENT LETTER / RECEIPT AND BANK DID NOT MIND THAT.

I warn/request all the credit card customers of ICICI Bank to check fully before going for settlement thru AGENT. You may land in trouble. From my own experience, BANK WILL SUPPORT ONLY THE AGENT AND NOT YOU. INDIA'S LARGEST PRIVATE SECTOR BANK'S CUSTOMER SERVICE IS WORST AND VERY WORST. I REQUEST ICICI CREDIT CARD HOLDERS TO TAKE CARE WHILE GOING FOR SETTLEMENT. VERY WORST CUSTOMER SERVICE FROM ICICI BANK.

I HAVE ONLY ONE OPTION TO MOVE TO OMBUDSMAN AND SEEK DAMAGES FOR MENTAL AGONLY/LEGAL EXPENSES also.

Can I get any help in this forum to solve my problem/how to proceed further?

NACHIAPPAN

I got one of the unauthorized transaction on my credit card, the transaction shows merchant is "HOMEBASE.CO.UK". Card is still with me, it was neither stolen nor misplaced. However, ICICI says that it was online transaction. The amount for this transaction is Rs. 33,966.63 which is very huge amount and ICICI bank confirming that I need to pay the same.

Greatly appreciated your help in this regards.

I can be reached on my cell#+91-[protected] for any additional information you need.

Here the transaction details which i received from credit card bank:
=======================================
Date: 18/07/2013
Credit Card: ICICI Credit Card
Mechant: HOMEBASE.CO.UK
Amount: Rs. 33,966.63(DR)
Credit Card : ends with *** 9005
=======================================

Hi,

I'm using ICICI Bank Credit Card number 5239XXXXXXXX1005 from Chennai location, I've met with an accident and hopitalised for 2 months, this is the reason, I'm unable to made payment by time. But now, I've paid my outstanding payment Rs 39,000 on July 9th, 2013. Your customer service representative mentioned that I can give a request to reactivation of my Credit Card, once if I paid the payment. I'd like to reactivate my Credit Card. Please let me further. You can also contact me at [protected].

Thanks,
Danasekaran H.

wE m/S. vACUNAIR eNGINEERING cO. pVT. lTD., ARE MANUFACTURER AND EXPORTER OF Engineering Equipment holding FDOD account with Canara Bank, Maninagar, Ahmedabad-380008. We have an export order worth USD 125,280-00 from our foreign buyer. Our client have sent USD 20,000-00 as advance through their Banker Masherq Al Islami, UAE to our Banker Canara Bank.We have received the payment through ICICI Bank by NEFT. ICICI Bank have converted our USD amount in to INR without our permission or consent. Also they have converted at very low conversation rate (Difference are more thenRs. 1-00) and also not sent Foreign Remittance certificate.

Pradip Vadher - [protected]
Director
Vacunair Engineering Co. Pvt. Ltd.,
Ahmedabad

ICICI Team

[protected] - Tikona Land Recovery

I am continously receiving calls from the above no stating that they are from ICICI recovery dept and asking me to pay the loan amount which is pending. FYI it is a lady who does not know good language to speak and using bad words and what not she speaking and asking me to pay loan due immediately in cash and they will not accept cheque or dd.

To bring it ur notice that I had personal loan and i could not repay back as I had met with an accident long back and I was unemployed for 3 years. So I am in touch with one o[censored]r executive and requested him to contact me after August 20 onwards as I told him that I would make the payment in 3 emi as it is difficult to pay at one shot. Now thease people are harassing me and threatening me now and even they told that they would come to my house and take my valuables to recover the money.

So I want to make it clear to u people i[censored] guys do not take immediate actions aganist them I would have to register a complaint in police station and go to consumer court stating the ICICI bank using gundas and threatening my life for their money. As I told earlier I hage told one o[censored]r executive that I will pay back money but I wld require some time. So I would expect a quick revert on this and things to be solved at the immediate effect

Rgds
Rupesh

Dear Sir

Today (18.07.2013 at 11 PM) I have reserved my ticket indore to bhopal through IRCTC.co.in following are the details of transaction. Unfortunately my ticket is not booked but amount is debited and Not recieved message from my bank (IRCTC), but no confirmation from IRCTC and ICICI Bank.After Confirm Transaction ICICI Bank Redirect irctc shows the status as payment in progress, How much time will it take to process? And there may be an issue because I have done book ticket but redirect process status cont.. and amount deducted from my account for for booking . Please do the needful at the earliest or refund the amount.


Registered User : savlegajju(irctc.co.in)
FROM : INDORE
TO : BHOPAL
Debited Amount : 231.24.
Payment Mode : Net Banking (ICICI bank )
Transaction Date: 18-July-13

please find my attached account statements

Hi,
I have done two transactions of Rs. 945 each on January 1st, 2013. My service request numbers are SR[protected], SR[protected]. I have been following up with this request for a long time. At first, they said the request will be processed in 16 weeks. I waited. Later when the time period was over, they said it will take 55 days. Again I waited for the request to be processed. Now, When I asked, they have dropped me a mail asking me to wait for 35 more days. It has been 7 months now since I had done the transaction. Until now, they are just asking me to wait for some days. I haven't got any proper response from them.

One of my friend faced a similar situation. He was also following up. And Since he was calling them daily, his request was processed and he got his amount refunded. I had been following up once in a week or once in somedays hoping that I need to give them some time to process it. But, only reponse which I had got is they asking me to wait for some days.

Please do the needful asap.

I had applied for ICICI Bank Credit card a month back. ICICI Credit Card Application Ref. No[protected], BANGALORE. I got to know from the customer care the application has been declined. I did not receive any communication on that from them. They sent me email on my office id to confirm my employment so they can proceed with the application, they sent people to my residence and office to verify. All of these has happened properly. But I still dont know the reason for declining. I sent email to customer care but have not received any reply. This bank takes all confidential documents like salary slips, last 3 months bank statements and are in the possession of these documents now. I see a possible leakage can happen from this bank and the way they handle it.The accountability they show. I have Icici gold card since year 2004 but stil they didn't find me suitable to provide a better card.

Dear Sir/Madam,

This has Ref my four Sr no as mention below regarding amount of Rs 3000/- withdrawal from PNB bank but we have not received money from ATM but the bank (ICICI)debited to my account as Verification from bank the amount is access on 03.06.2013 as per pnb but icici bank has not given credit into my account after many times followup from bank but they have not given credit.

SR27067394 DT 03.06.2013
SR27193274 DT 14.06.2013
SR[protected] DT 06.07.2013
SR[protected] DT 15.07.2013

You are request to kindly register complaint against icici bank regarding harassment me from last 45 days regarding amout of rs 3000/-

With thanks&Regards,


Madan Lal