ICICI Bank Complaints & Reviews

Prepaid — not recharge

when ever i recharge prepaid from my icici bank a/c it isnot recharged. i call coustmer care they told me to solved by it solved by vodafone store. so i gave comoplain to them but their reply is nothing. so what can i do?. my mobile no is [protected]. kindly solve this problem.

recharge prepaid — less money credited

i purchased a recharge voucher for rs 510 on 18 may08. i had received a SMS to say that for 510 rs i will get 560 rs worth talk time. i received only 277rs talk time instead of rs 560. I complained in person to reliance mobile in sector 18 noida on 25 may. iwas promised by the executive that i will get the balance. nothing has happened till now
my phone number is[protected]. my address is 1222 sector 37 noida. kindly have it resolved and i be given the balance talk time ofRs333 at the eariest

sorry date is 25 June 2013

Dear Ankit,

We have made a note of your contact details. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — check payment

I have credit card of ICICI BANK. I have received SMS on my mobile phone that my payment is not received. I have posted check of rs. 1648.00 at ICICI BANK BRANCH AT RAJARAJESWARI NAGAR BANGALORE on 14.06.2010. My check no is 285101 from KARNATAKA BANK LTD. WILSONGARDEN BANGALORE BRANCH.
To aviod all confusions kidly cancel my credit card it self. I willmake my own arrengements for my eletrical and telephone bills.
This for your kind information. Reply to my e-mail [protected]@gmail.com

yours

P.G. SUDHAKAR RAO
72. PAPAYYA LAY OUT
HALLIGE VADERA HALLI
BANGALORE -98

Hi Sudhakar,

We have made a note of your email id and will revert soon to resolve the problem.

Regards,
ICICI Bank Customer Service Team

Dear Sir,

We are sorry for the inconvenience caused to you. We have made a note of your Account number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

ICICI — taking money agin and again

the executer had taken the money and close the credit card with all the settlement. but icici issue us the letter again and again. they cheat with us.

Hi- We're from ICICI and are not sure we understand your problem fully. If you can email us your contact info at [protected]@icicibank.com, we'll call you and work to address your issues. Warm regards.

Dear Sir,

We have made a note of your Account number. Our official will get back to you soon to assist you.

Regards,
ICICI Bank Customer Service Team.

I am the A/c holder of ICICI Bank from last 2 MONTHS, I am having a 10000 balance a/c,
Now they have started charging Rs.111.24 under this category (DCARDFEE).
I am not aware what type of charges are these.
They never informed me regarding these charges either by Email or by Letter.
Who has given right to ICICI bank to deduct the money without informing us.
Because we kept the money in Bank that give right to Bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.same happend in last 5 months back agin its happen

A/c No:[protected]

Sr.No Date Description* Cr/Dr Amount
18/09/2013 DCARDFEE1711AUG13-JUL14ST12.244 DR INR 111.24


Kindly help in getting my money back.

Thanks
akhilesh B N

Collectorate, kottayam, kerala

Account number[protected].

Dcard fee charged of rs 171. Never wanted the Debit card or not used it once.
Collectorate, kottayam, kerala branch.
Need to refund this money immediately and want the debit card cancelled if you are going to charge just to keep the card.

Hate to deal with sob banks like this.

Account[protected]

Dear sir,

i am PRAVIN KUMAR PATEL, i have a salary account in ICIC bank Lakshmi nagar branch through IKYA company.
yesterday on 01-sep-2015 the amount 568.83/- has been deducted from my account for PIC Dcard joine fee.

and i have not receive any message for this deduction, so please i request you to please elaborate reason for deduction and refund my money in my account as soon as possible.

Account no.:[protected]

Hi,

i am PRAVIN KUMAR PATEL, I have a salary account in ICICI LAKSHMI NAGAR BRANCH.
yester day on 01-sep-2015 there have deducted amount Rs.568.83/- for PIC Dcard joine fee without any intimation ao message on my registered mobile no.[protected].

please elaborate about PIC Dcard join fee.

So please do needful and refund my money in my account as soon as possible.

ICICI Bank — No response to customer problem

Dear Sir,

I opened few FDs & related savings a/c in ICICI bank Kolkata branches in 2001. For some reason I could not keep track on the a/cs & now when I am asking their customer service with my customer ID & a/c nos, they are telling that these a/cs are closed whereas I never closed these FDs. During renewal their FD nos. may have changed but I neverhave relized my money.

I am visting their Branch time & again.I do not know how do I recover my money ?

Regards,

Supriyo Ghosh
Delhi
M-[protected]

i m arpit mishra.my a/c no. is sb[protected] & atm card no. [protected].my card was blocked & a/c was freezed since last 8 months.Even after completing all the formalities it is not unblocked even now.
so kindly take appropriate action so that i may use my atm card as soon as posible.

credit cards — about bank respoonse

Abot your reference no.cc/[protected] july1, 2008, I had credit card account no 4477xxxxxxxx4003, my phone no is [protected].I want to know the status of my credit, and also want to know any direct telphone no so i can contact about due payments.To day i go your bank / cc branch with your letters but no proper response to me given by anybody.cc to bank and bank to cc branch.please send your collecting agent to me, so i can do my payments.
Please reply on me email.
Ashok Chaudhary

Senior Citizen Welfare Forum (Regd) Rohini Delhi
(Regd office C-4/33, sector X1, Rohini, Delhi-85)
Tel[protected], [protected], [protected]
E-mail bahl_investment @yahoo.com

Thursday, November 20, 2008

The Chairman and Managing Director,
ICICI Bank Ltd,
Corporate Bank, Mumbai
Dear Sir,
Your Sector X1, Rohini Delhi-85 FDR ID[protected]/[protected]dated the 29th March, 2007 maturity dated 07-11-08 fvg Raj Bahl and B.R.Bahl payable to either or survivor for Rs 1, 20, 000, maturity amount Rs1, 40, 688
I have to bring to your kind notice with very heavy heart that your branch is not functioning properly and giving a bad name to the image the second Largest Private Bank of the country as a result of which your Bank is suffering badly partially due to world financial meltdown but more particularly due to your most inhuman and inefficient staff... I may not be wrong if I state that the captioned branch is running like rudderless ship and needs shock treatment. Since the transfer of Shri Gagan Deep Singh Bedi to Gurgaon, the state of the above branch is not at all satisfactory for the last two years. Complaints have been received from several other fellow senior citizen members of our Forum who happened to be your branch customers. TDS was unauthorizedly deducted from the proceeds of the maturity amount of their FDR with you notwithstanding the fact that they had given Form 15 H during 1st quarter of the financial year.

In my instant my own case, I had given Form 15 H at the time of issue of my FDR from your branch and again in the 1st quarter of financial year 2008.To my utmost surprise and disappointment, while depositing the proceeds of the captioned term deposit on the 7th Nov, 2008, from my FDR, a sum of Rs 1, 39, 688 has been credited to my savings bank account number[protected] with the above noted branch instead of Rs1, .40, 688.The Branch may kindly be instructed to pay the difference of Rs1363. Kindly instruct the branch that the same should not be repeated with other elderly citizen customers and our Forum members..
Hopeful of sympathetic consideration from you,
Yours Faithfully,
B.R.Bahl
President

ICICI — No information regarding credit card which i applied 3 months ago

I applied credit card three months ago but still i dint received my card or any details regarding it. once courier boy called me to deliver the card and i was not at home. I got verification calls regarding credit card and i asked to fwd it to my permanent address..
stil not received any info

ICICI Card — no response in contact number given

Dear Sir

I was using Centurion Bank Card, which was taken over by ICICI in last year. Subsequently ICICI offered a card to me which I was not interested. The CBP card was closed and the last statement was in Jan-09.

Recently I got an SMS saying some thing about i mint card and points which is not relevent to me.
BUT MOST DISTRUSSING THING IS they have mentioned one contact number in SMS. as[protected]. While contacted there was a recorded message that forwarding the to another number and asked me to hold the line.
The connection never gets thro and the number of trials made is of no use.
For a person calling from Kerala to Delhi such irresponsible behaviour will create loss of time, money and gives unpleasent mental condition.

Those who have similar experience with ICICI is requested to sahre the experience.this is acommonly reported by few of ICICI client about such tricks they play.

Through a PIL, I intend to bring this to the notice of Judiciary soon

ajay

Dear Mr. BS,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service’ as the subject line. Request you to provide your full name and contact details.

We will be glad to assist you.


Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

dear sir
due to respect i say that there are 6614Rs in my icici bank acount[protected] at 6 aug 09. i withdraw 5100 Rs By ATM but transaction is not done and my account is low with 5100 RS and now there are anly 1514 Rs in my account . so iam requesting you to take approprite action to return my 5100 in my account


thanking you
regards
sarvesh kumar
[protected]
Email-- [protected]@hotmail.com

ICICI Credit Card — No Response

We are Extreamly dissapointed and really Frustated by Your bank.
We just keep on calling but there is NO RESPONSE AT ALL .
Please help us by cancelling all our icici bank cards ASAP.
If you can mail us your seniour executive phone number or any executive of yours can visit us personally.
B.S.Malik
[protected]

Dear Mr. Malik,

We have made a note of your request. We'll get in touch with you soon and address your concerns.

Regards,
ICICI Bank Customer Service Team

ICICI Bank — No Response

Made complaint on 12/08/2010 regarding the Pin & Password problem via email . The same was rectified but my problem still persist . While making a call to there Customer care there is no resoponse for the same. With only one reply " That sir u must have forgotten ur pin / password" .
I am using the same pin for last 4 years without any trouble but since 20 days my work and time is suffered due to this problem . The customer care response is very poor and they don't rectify my problem and while asking about my complaint there is no respone from there side.
Today when I was enoyed and shouted on them , they have given me a complaint no SR[protected] for sending the new password but still the problem is not solved. I made further the complaint for the same still they have the same reply " Sir u must have forgotten ur password or entered incorrect password".
My working , money and time both is suffering for last 1 month. I would request u to kindly come into this matter and resolve as soon as possible.

Personnel Details:-
Name:- Vikas Gupta
Contact no:-[protected]
my account no :[protected]
Bank Name:ICICI BANK LTD
Branch :-Gomti Nagar . Lucknow

Dear Vikas,

We apologize for the inconvenience caused to you.We have made a note of your mobile number and will contact you soon to address your concern.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

We are sorry for the inconvenience caused to you. Please write to [protected]@icicibank.com with your contact details. Our official will get in touch with you. Refer '4380479' in the subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Sir,

We are sorry for the inconvenience caused to you. We are working on your complaint. Our official will respond to you at the earliest.

Regards,
ICICI Bank Customer Service Team.

Creditcards — harrasment

sir, mujhe aapke yahan se june 2006 main 34,000ka loan offer aya tha jiska dd no.167720 tha.main phle bhi aapke bank ki service ke karan apna card band karva chuki hoon par dubara best service ka assurance de kar dubara mera card banaya gaya.so sir abovesaid loan ki installment ki statement mujhe dec2006 tak mili maine bahut bar apkifeedback.[protected]@ge.com par atm pin or statement nahi mlne ki request bheji par koi fayda nahi hua.aakhir maine june07 main foreclosure request bheji jisme meri shyamshree madam se meri baat hui or unhone kaha ek dd jo 10000 ka tha uski payment8643 rs.orbaki foreclosure ke liye aap 2o676rs.ka cheque rems department ko bhej dijiye sir,maine unse kaha aap full& final payment bata dijye to unhone kaha ki yahi final payment hai. maine 26 june ko aapke rems department main cheque bhej diya.uske baad mujhe 15july ko statement ayee ki no payment required tad is o.maine socha ki mera loan foreclose ho gayapar fir mere mobile par alert aya ki payment due hai pata chala mera ch full cash nahin hua tha is liye aisa hua sir maine apne bank main pata kiya to pata chala cheque26 july ko cash hone aya tha sir aap mujhe batayain 1 mahine ke baad cash hone agar ch jayega to kya bounce nahi hoga.jis bank ka cheque diya tha vo sbbj sarita vihar main hai or mera housing loan vahan se chal raha hai.uske baad maine kitni baar ph kiya sabne alag alag amount ka cheque dene ko kaha aap mera account check kar le maine kitni baar cheque daalai hai ek baar kaha ki aap 1055 ka ch. bhej do maine sbbj bank ka ch bhej diya fir mujhe customer care main ph kar ke pata chala ki aapka abhi balance or dena hai fir maine vijaya bank se3963.65 paise ka ch. bheja fir sep main cus care se pata chale ki aap 14000 or bhej do maine kaha ki aap itne din main ch cash ke liye bhejte ho is vajah se mera ch.bounce ho gaya to aapke executive ne kaha aap drop box main dal do or ek call kar dena hum us balance ko rems department main forward kar denge.ab mujhe net par jan08 ki statment ayee hai 13971.69 fir manga gaya hai.sir 6 mahine se mujhe harras kiya ja raha hai main kya karun main asthmatic patient hun baar baar aisa hone se galat information ki vajah se 2 baar main beemar ho chuki i am fed up now.aapke bank se relation kar ke yeh pata chal gaya ki apne desh ke bank se bahar ke bank ache hai itne harsh langauage use ki jati hai customers se ki ph karne ka bhi man nahi karta.please agr aap kuch kar sakain to theek hai.aap soch kar dekhiye 6 mahine se mere loan ka foreclosure nahio ho raha or interest or charges main bhar rahi hoon.shame on your bank

ICICI Credit cards — Harrasment by collection

Hi every one, i have always been a lyal customer to ICICI bank, i have purchased many products like mutual, insurance from them, i even have a saving and a credit card account with them.This is in regards to my credit carrd .My min due for the month of oct was 2333, i made a payment of 3000 on the due date, Inspite of paying the bill on time i get a call from some lady who cannot even pronounce her name properly, reluctant to give me her ID calls me stating she is calling from ICICI collections in Banjara hills.First she tells my wife that my min due is 5000, and she would send a collection agent to get 5000.00 by cash, my wife mentioned that she would make the payment by check, this call center lady was adament to take cash by sending an agent.My wife asked her to call again .She now calls me and in a very rude behaviour demands me 5000.00 stating i did not made paymet.I gave her the check number, then she tells me that my check bounced, again i checked with my bank the check got cleared on the name of ICICI for 3000.00 .I asked her to check this informatiopn and after placing me on hold for around 20 minutes, she hangs up and never calls back.I think ICICi should look into this matter as i am not going to tolerate such kind of bogus calls .
Also ICICI should make sure that they train their call center agents to talk politely and learn some basics before givivng a call.
This experience has broken all my trust with ICICI, and i am going to make sure that i close all my relationship with them.
I want ICICI to take some severe action against thay agent

Hi every one,

I am holding ICICI Visa Card for the past 7 years.
I have always been a loyal customer to ICICI bank.
My min due for the month of December was 2710, i made a payment of 2711 on the due date.
Inspite of paying the bill on time (12th Jan. 2009 at ICICI BANK, Jawahar Nagar Branch, Opposite to peravallur police station). But my statement show that you'r not paying the amount in time and also quoted for Rs.400/- as late charges. Several times the same thing will be happend in my case. Several times i have paid the late fee also. I want ICICI to take some action for collecting the cheques in time.
Yours
H.Vijayaraghavan

ICICI Bank — Credit Card Nightmares

I had a Credit Card with ICICI Bank (2007) ending with 8002. Because of some serious family problems could not make the payment and it had been piled up to 85K. Last year I opened a bank savings a/c with ICICI bank but they were unable to deliver the debit card from the last one year so I din't deposit any money to that account. So after getting the Debit card once I deposited around 12K in the a/c after a week suddenly a/c goes block because of the nonpayment of the credit card (2007) so I called up for settlement but after a week without even informing me they took the entire amount from my a/c. I am not sure whether they have legal rights to do so or not. Please help.

ICICI Credit Card — Transactions after losing my Card

I had a ICICI credit card with outstanding amount of nearly 71k as on August 2008.I noticed that I had lost my card when i recieved SMS'es about the transactions done which were amounting to 62k at different stores. I Immediately called Customer care and informed about it and they kept asking me my card which I didnt have at that moment.Some how I managed to get the card number and informed them about the loss and transactions.
I cleared all the outstanding amount on my card for the transaction that I did and they reversed the amount which i reported after losing the card.They asked to get an FIR and submit it,but the Police denied issuing an FIR and instead gave me an Complaint copy.

I raised a issue banking Ombudsman stating I cant make the payment for the transaction that i havent done, but it was vain attempt as the person who represented the bank and the official at the Banking ombudsman had good relations.The reason the bank gave to reflect back the charges to my account was that I reported loss of card late by 30 mins whereas it took time for me to get the card number.I asked ICICI to provide me the charge slips of transactions and till date they havent sent me the same.

And yesterday I recieved a Demand Legal Notice asking me to settled all the dues which were accounting to 80K.

Please suggest how to proceed with further with such an issue.

Hi,

We are sorry to hear about your experience with ICICI Bank. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you at the earliest to solve the issue. Kindly refer "935543" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Credit Card — Heavy Interest for recovery

Dear Sir,
I am a retired Senior Citizen and holding ICICI Credit Card for many years since I am retired I had requested to turn my outstanding in monthly EMI with normal rate of interest after many mails they agreed to give me 24 equal EMI and first installment easy little more then Two thousand Rupees which I paid happily now the new statement shows that I have to pay Rs.5000/- and more.
Sir I am a retired Senior Citizen and it is my honest will to pay money from my small saving and if I calculate then I will be paying more Rs. 50,000/- more then my principal amount the interest they will be charging is not normal it seems they want to take my skin with flesh.
Sir I need your help I can pay only Rs..3000/- per month including normal interest in my EMI.
Since long lasting Credit Card customer and retired Senior Citizen I need your help under protest I will pay this installment of Rs 5300/- and future I will not be able to pay such huge amount.
Thanks and regards
Anil Dond
Mobile No. [protected]
Credit Card No. [protected]

Hi,

We are sorry to hear about your experience. We have made note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Dear Mr. Mohammed,

We have made a note of your contact details. Our official will contact you to assist you on the same.

Regards.
ICICI Bank Customer Service Team.

ICICI Credit cards — Bill payment

ICICI bank Every time they are charging late fees without any proper reason, No response from Bank, They simply close the call.

Dear Mr. Selvaraj,

Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue-Credit card’ as the subject line. Request you to provide the relevant details of your credit card along with your full name and contact details.

We will be happy to help you.

Regards,

Nazia Sayeed
Office of the Nodal Officer
ICICI Bank

Credit Card — Disputed credit card bill

Hello Sir,
I am Jayarama Raju had an HSBC Credit Card “[protected] “. I have not used this card for any purchases. Initially it is mentioned that it is free card. Later Yearly fee got added for this card. Then every month the amount is added to it. Now it is showing up the total balance amount of nearly 50,000/- . This is unutilized amount.Please help to the clearance from this amount.


Thank you very much
Yours faithfully
Jayarama Raju .S

Very simple! If you had not used the card till date just cut the card into 2 pieces and send it to the HDFC along with the cancellation letter that's all...

Hi Sir,

We had tried to contact you on the given number. However, we were unable to reach you. Please write to us at [protected]@icicibank.com with your contact details and credit card number. Our official will get in touch with you. Refer '4367667' in subject line.

Regards,
ICICI Bank Customer Service Team.

Dear Mr.Gonte,

We are sorry for the inconvenience caused to you. We have made a note of your contact number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — quarterly minimum balance

My brother holds an account with ICICI for which they increased the minimum quartely balance from 5000 to 10000 without intimating us and deducted 843 Rs as penalty. When contacted they say that they told us well in advance at the time of sending bank statements.

ICICI Bank — Average Quarterly Balance

Dear All

Those who are having Quantam Optima facility provided by ICICI Bank, check this month statement. Bank had debited AQB fee of Rs 827 to those accounts, without considering the Quantan Optima Balance.

When I complained, they refunded the amount to me.

Dear Kaushik,

We have made a note of your Account number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

via — misbehave by agent

dearsir/madam,
i booked a ticket for my grand son souravpacheriwala from delhi to guwahati, pnr no- [protected] from your travell agent via, MEDILINKS TELECOMUNICATION
ADDRESS: 15/1, INDIRA VIKAS COLONY, OPP. SANT NIRANKARI SCHOOL, DELHI
NEW DELHI:110009, INDIA
[protected]@ AOL,[protected]
THIS AGENT HAS CHARGED service charge RS :50 EXTRA OF ALL AMOUNT PRINTED AS ON TICKET, I WANT TO KNOW IS THIS RULE OR HE HAS CHARGED JUST LIKE THAT.

ICICI — agent misbehave

sir i have a policy of amt 6000 half yearly and i deposit two time but still my policy is due so till time no any responce by policy agent that what i do pls advise me about the condition of policy can i pay the due amt and can i recover my policy .what is the process of company to restart the policy.

Dear Satveer,

We're sorry to hear about your experience.

Please write to us with your contact details and policy number at [protected]@icicibank.com (Subject line: UID 164261). We'll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Dear Mr.Dialani,

We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4367776' in the subject line.

Regards,
ICICI Bank Customer Service Team

Home Loan — NEVER TAKE A HOME LOAN FROM ICICI BANK LTD

The Great Home Loan interest rates Trick
ICICI Bank will always offer the lowest rate in the market for new customers and as such they gain the maximum market share since a lower interest rate easily attracts customers since its a life time investments for most and even a small difference in the interest rate makes a BIG difference.

The interest rate is pegged to a PLR (Prime Lending Rate) so they usually offer a higher discount to the PLR to new customers and therefore resulting into offering a lower interest rate than the market.

Once the customer has availed of the loan, thats when the real story unfolds. For a floating interest rate loan, the PLR only goes up and never goes down!!! At the slightest tightening of the CRR or SLR, the PLR is increased and as such your floating interest rates increase. Not much can be done by the customer since the PLR has gone up and discount %age from the PLR is constant or fixed as per the agreement.

But whenever the interest rates in the market go down in the market due to the liquidity increase or other factors, the PLR remains constant but the discount rate for ONLY the new customers is increased as such bringing the effective rate of interest for them lower than what the older customers are paying!!!

So many time you will find, as a old and loyal customer, you are paying almost 4% higher ROI than what a new customer is paying to teh same bank for the same loan.

Also, since there are penalties involved with prepayment and also, reluctance of customers to change banks due to the large sums of money involved with home loans, the customer keep losing Large Amounts of money due to this cunning strategy of the Bank!!!

NEVER TAKE A HOME LOAN FROM ICICI BANK LTD!!!

Dear Mr. Rahil,

We are sorry for the inconvenience caused to you. We have made a note of your Account number. Our official will get back to you.

Regards,
ICICI Bank Customer Service Team.

pls do it soooooooooooooooooooooooooon