ICICI Bank Complaints & Reviews

Hi, I have opened a PPF account with ICICI bank at Financial District branch, Hyderabad. I was told that my ICICI account will be zero balance account since I gave a standing instruction of 1500 for PPF every month. But, bank has deducted an amount of 280.90 on 09/04/2013. When I called the customer care and explained about the problem, they reverted the amount. Again 05/07/2013, they have deducted an amount of 280.90. When I called the customer care, the customer care rep was trying to convince me that mine is not a zero balance account. When I told her that I was told by the executive at bank that its a zero balance account while opening the account and that is the reason why I gave a standing instruction every month, she kept me on hold for more than 15 mins and said that she will call me back after contacting her manager. But, I didn't get any call from ICICI, since then. Please revert the amount charged for minimum balance on 05/07/2013 and make sure that it will not be deducted again. I can't keep calling the bank every month/quarter. And, any quarter that I miss to notice the amount deducted is loss for me- this is not ethical. Here are my details: Account No:[protected] Branch: ICICI Financial District, Hyderabad, Andhra Pradesh. Email ID: [protected]@gmail.com Hoping that you resolve the issue satisfactorily...

Dear Sir, I was holding Credit Card No [protected] & the outstanding amount on my credit card was settled by the bank for Rs 17400/- which was payable in 3 Equated installments of Rs 5800/- each. I have already made the payment of 2 installments of Rs 5800/- each in the past 2 Months . The last installment is due in the current month . It seems the settlement os credit card balances is not updated with your collection depts & they are calling me for the outstanding amount in exvess of Rs 22000/- I therefore request you to collect the balance amount of Rs 5800/- on any day and close my account with you. Further update the concerned Collection Agents about the same..Pls ensure that I should not receive any call for outstanding payments in future. I also need a letter from the Bank stating that the Account is closed/settled and there is no dues against this Credit Card from me Best Regards Anil G [protected]

Hello Sir My name is prashant and i have an ICICI bank account since last 7 years the account no is[protected] I have deposit some money on my account on ICICI bank agra, sikandra -282007 branch on 10/10/2013 and i wondered see that there are 169 Rs. is debited from my account as a charge for deposit money in another branch. When i asked for this to bank manager than he told me that if you deposit money more than two time in another branch than the money will be deducted from your account. I am really in shock to heard that answer, because why we pay money to deposit cash in our account. This is the bank responsibility to aware the customer for charges . Also i did not found any kind of rule for the deduction of money in cash deposit to another branch I want my money back which is deducted . Please help... Prashant Kumar [protected]

i am havina ppfa/c(num[protected] in my daughter any prashant shah namewith icicibank(punesatara road branch)from th elast 2 years the interest on her ppfa/c is not being updated properlyon asking mr maheshwari who works in ivcici bank pune satara road branch he did not provide any useful answers

Hello Sir,

I wants to inform you that I have not received my policy yet. I have talked to speed post customer care. I come to know that they have not received any Consignment with number EH[protected]IN. You can check status for website from website also http://www.indiapost.gov.in/tracking.aspx

You can see status from attached file also.

There for I request you to Reprint my document and send to ICICI raibarali branch from where I purchase Policy. I will collect from there.

Thanks and Regards
Audhesh

I found that icici bank deducted 28.09 rs from my salary account on 7th September 2013 as a name of ATM DEC CHG. I dont understand how ICICI can deduct my balance without even me trying to withdraw my cash on that particular day. Can the bank look into this and resolve?

Dear online job finder this is Anish Kumar Mandal Former founder of ICICI bank & and Hdfc bank. When It was started I was the business concept provider of thiese company. I provide them free of cost because they are poor and unemployed. They promise me when company will reputed they give me 2 lach Rupees, but after 3 months they gained but they give me not 1.Rupee even Rs.5000. They are popular in web business India . . They are MAFIA DON and his company is going under fraude case in civil act in India Coart. I prevent over web but please never joint there email me [protected]@gmail.com

My ICICI loan account no - LPCHE[protected] - I got a call today (october 3rd, 2013) saying that i have to pay around Rs.6000+ for bouncing and other charges for the loan that was closed in 2009. They told that i have cleared all the EMI but there were bouncing and other charges which I need to pay now (after 4 years of closing the loan) and also they threatened me that if I dont pay the due charges, then they will Auto-debit from my ICICI saving bank account. I am really shocked to see how ICICIBANK is treating its customers in a very UNPROFESSIONAL manner and I told them that I dont owe any dues as i have paid the due charges as well when the last EMI was paid after waiver, and asked them to check properly, I also told that i will raise this issue in all consumer forums if any amount is auto-debited from my savings account now towards the due charges. I request through this forum to ICICI bank to revert and resolve the issue, as its completely unacceptable, failing which I will seek help from all to raise this issue in all forums. I wonder how Government is allowing such practices by banks to take customers for granted and harass them even after 4 years of loan closing.

Sir, I had made a purchase from Country Club India on using my ICICI Bank Credit Card *3000 on 15 May 2012. Country Club officials however refused to provide me with the promised service as well as the invoices for my payment. Following this, on the same day I opened a dispute for my credit card payments. The dispute was settled in October 2012 (outside the 60 days timeline set by the bank). However, I was abroad during this time and I did not receive any notifications on the result of the dispute. It was only after I proactively contacted the bank in December 2012, that I came to know that the dispute had been settled in the bank's favour. The bank had tried calling me on my contact number but as I was abroad I was not able to take these calls. No intimation was however given on my registered email address. By Jan 2013 the bank had charged a significant amount of interest on the principal amount. In April they lien marked my bank account with an amount of Rs 104, 000. On 30/September 2013 the bank lien marked another bank account in my name with an amount of Rs 110, 000. As of now the total amount being blocked by the bank is more than what is due from me to the bank. I have been trying to persuade the representatives of ICICI Bank Credit Cards Collection Department to waive of the ineterest amount or at least remove the lien marks from one of the bank accounts. They are however adamant that I pay the sum of Rs 110, 000 and not the outstanding principal of Rs 90, 000 or the lien marked earlier of Rs 104, 000. My ICICI Bank Account Numbers are: [protected]Magarpatta Branch Pune) Lien marked for Rs 104140 on reimbursement account [protected]Camp Branch Pune) Lien marked for Rs 110906 on salary/savings account The total blocked amount is nearly twice the amount due from me. The bank should remove the lien mark from one of these accounts. I have also been trying to negotiate a settlement with the bank but the bank representatives are adamant that I will have to pay the full amount and whatever interests are charged over it even though I was in touch with their customer care, collection teams and local representatives constantly. As my consumer court case against Country Club is still underway I had requested that the bank show some leniency and waive off the interest, at least in part. Now I am being threatened with more interest if I do not settle on their terms. Thankyou Ashish Sharma Mobile: [protected] Email: ashish.sharma.[protected]@gmail.com

Hi

I am account holder of ICICI bank since 2005. In the month of Sep 2013 my ECS has been return and Bank has chaged me the reverse charges on 14 sep 2013 Rs 38 and on 21 sep 2013 395. I agree i done a mistake so i have penalize for the same.

Bank has again debit the account with Rs 355 on 30 sep 2013 in refrence of reverse charges and i told them that i had a word with the HDFC bank CC as per the bank once the ECS has been return they have not represent the ECS so that i made the paymen by cash to the collection agency ( Receipt No[protected] on 10 Sep 2013 and they have not represent the ECS again.

I have reverify the same with the HDFC bank about the same they told me the same once ECS return they have not represent again.

I had a word with the team he is not ready to listen as per him the deduction is correct.

I have very much worried and mentally presure so that i will request to pls help me on the same and return the amount with the penalty.

SR[protected] date 30 Sep 2013 (ICICI bank)

Its a matter of shame and embarrassment for such an prestigious organization like icici bank to have corruption in practise. One of their verification executive called me today and told me that he is verifying my given address in application form. I informed him that I am an government officer and now i am transferred to delhi. I asked me that whether I want a positive or negative verification report. I told him that I want it positive he can come and verify my new address. He told me that its not necessary and mere meeting with me will solve the purpose as he want to verify my identification proofs. I asked him the process he said me to meet at shahadara metro station. I asked him to come at my office in delhi which he said that its not allowed to them. As i needed the card I told him that I can meet him at vaishali metro station after office hours, to which he agreed. I reached at vaishali metro at 6 pm and waited for him for around 25 minutes. He came and asked my details and my id card which I showed to him. He recorded them in his notepad. Then I said him thank you and he asked me for favor in terms of money (500 INR). I strongly refused it and warned him that I am going to do complaint against him to bank. Then he in return threatened me that he will give a negative report and I wont be able to apply for card in next 6-8 months. I said its ok I will handle the issue. Due to this incident i am deeply hurt as i am a customer of ICICI Bank since last 10 years and this incident has deteriorated my faith in ICICI Bank as banker.

Dear Sir, Currently I am in US and my india mobile number got deactivated. I have an account in ICICI bank. I wanted to add a new payee into my account through online. Since my mobile number got deactivated, I am not receiving the URN number. I want to update my mobile number. Please let me know how can I do that. Thanks, Rupesh Tank

Dear Sir/Madam, This complaint letter is to bring to your notice that for the last couple of months me (Arup Kundu) & my family, now a resident of Plot no. 157, Kesar Vatika Flat 2, Vashi, Sector 28, Mumbai and facing extreme problem due to frequent calls from ICICI Bank Credit Card Recovery Agents. These frequent calls are made from the following numbers with the respective names as mentioned for recovery on card numbers [protected] & [protected]: 1. 033 –[protected]Mr. Majumder / Mr. Sukanta Mandal & other tele-callers named Soma, etc.) 2. +91 [protected] (Mr. Sukanta Mandal) 3. +91 [protected] (Mr. Vijay Agarwal & Team from Delhi) 4. +91 [protected] (Mr. Vijay Agarwal & Team from Delhi) The said recovery agents have gained access to my Vashi residence landline, thus are making frequent calls regarding non-payment of dues against the said credit cards. It has been repeatedly informed that there is no such due as it has already been cleared long back, as per payment receipt dated 24/07/2013. Still the recovery officials are harassing me & my family for more payments. The recovery agents have also gained access to telephone numbers of my in-laws in Kolkata & thus are making lewd calls every day to disturb my in-laws as well. My mother is a heart patient & my mother-in-law has recently recovered from a cerebral attack. It was informed to the agents not to make such calls & follow the Collection Code of Conduct. But the agents / bank officials are ignorant about maintaining such code. They also threaten to make more harsh call in future as well if I do not pay more. Since it has become increasingly difficult to manage the situation over the phone calls, thus I am producing a written complaint of the situation. Please let me know when such things will stop. regards Arup Kundu +[protected]

My name is ravisabbavarapu and i'm holding a salary in icici bank for the past 2 years. i just saw today when i checked my account online, that twice i have been charged posdec chg of rs. 28.09 each on september 16th 2013 and the description says:

2 16/09/2013 posdec chg/23-08-13/9248/25st3 dr inr 28.09
3 16/09/2013 posdec chg/23-08-13/9248/25st3 dr inr 28.09

Hello,

I have visited ICICI BANK RAEBAREILLY for sending money to my brother. Than Bank Manager comes to me and ask me to take PENSION plan. And Give me detail if I deposit One lac three thousand Monthly I will get One Lac Monthly after 15th year. I believe on him and transfer One lac from My account. I have purchase Pension Plan on 5th September. But still I have not get any document or receipt of my pension plan. When I ask bank to give the status of my plane they had given me incorrect detail. That they have send me on 9th September with speed post Number- eh[protected]in .

Only I get message from ICICI that my pension plan number is 1804394. And Branch Name from where i Purchase this plan is.

Address: ICICI BANK LTD., PLOT NO.34, KACHERI ROAD, AHANADPUR NUZUL, RAE BAREILLY
State: UTTAR PRADESH

I am very upset with the functioning of ICICI bank. And wants to slender and wants my money back

My Phone No is :[protected]

Thank and Regards
Audhesh

dear sir, Applicant:- urvashi rajesh gupta That the applicant invested a sum of Rs.10000/-(Ten thousand) in ICICI MULTI-OPTON BONDS on behalf you had send a postal copy mentioning the folio no-1530202 dated-30/11/1998 admitting that multi optionbonds bond holder no 1067951 and the customer identification no is 2066841. That the applicants humble request to you please convey the present position of above mentioning bonds in the interest of justice. Thanking you, yours faithfully, urvashi gupta

I had subscribed for Active Trader service provided by ICICI Direct from January, 2013. It is a offline service wherein ICICI Direct authorises a relationship banker to transact on my behalf through my Demat account. The total amount paid by me was Rs 2 lakhs out of which Rs.2500 was towards brokerage and the rest of the money for trading. I had only the viewing rights on the Demat account. Transactions were made in consultation with me by my relationship banker, based on the recommendations received by them.. But, we ended making a lot of losses. Till end of July 20133, I made losses to the extent of Rs 128857. I decided to stop the service with immediate effect and hence, requested ICICI Direct ATS helpdesk to stop the ATS service with immediate effect and transfer the balance available on my account. This request was for conversion of the offline account to Online account. After sending 2 reminders, ATS helpdesk responded to me on 12th August, 2013 requesting me to complete the request form attached to the email and to submit it to the nearest ICICI Bank that offers demat services/ ICICI Direct office. I had submitted the request form on the same day i.e (12th August, 2013) in the ICICI Direct branch in Sector 14, Gurgaon and I was told that the request will be closed within 7 working days. As there was no response from ATS helpdesk till 20th August, I wrote a mail to them requesting the status of my request on 21st August. I received a response only on 28th August, mentioning that the request cannot be completed as there is a balance on the brokerage amount of Rs. 240. I was told that the brokerage amount should either be utilised by trading through the ATS service or can be transferred to my account and can be paid back to me only on a condition that I have to take the same brokerage plan, post conversion of my account from offline to online. I had given my consent to transfer the brokerage balance to my account on 30th August, 2013 and still have not received any update on the status of my request. ICICI Direct has been holding an unutilised amount of Rs 75000 (balance after losses made on the Rs. 2 lakhs paid by me) & also the brokerage amount since 26th July. No action is being taken by them to convert my account into online. Not only has ICICI bank been making profits on brokerage while I had to suffer the losses, now by their inaction for such a long time, they have been enjoying my funds also. I need my account converted immediately and the balance on ATS account transferred along with interest and compensation for enjoying my funds.

hi iam Ramesh karaddi i have an salary A/C in ICICI my A/C number is[protected], last month salary was credited 17,510 last week i went to ICICI ATM to reacharge currency to my moblie 10 RS was debited in my A/C but i didn't get currecy to my mobile, then after 2 days 20 RS was diducted with any Reason when i called to customer care they replied that i have with drawn amt from ATM But i didn't with drawn single time, and now my available balance is 17,480 how can i with drawn 1,2 RS in ATM Please help me to resolve this issue.

Deasr Sir,

This is related to a cheque issued by me to LIC india for a premium payment amounting to Rs.19142.30/-
cheque no 138415.But on Sep-06-2013 I received an sms from the bank that my cheque got dishonoured due to encoding/enlisting error and the amount mentioned was Rs.17142.30/- which according to my understanding has been misinterpreted from the cheque.

As a reason I had to pay Rs.125 as a fine to LIC India.

I have that cheque with clear figures written and could not find a justifiable reason for this cheque return.

I would be grateful if you can provide a resolution to this issue so that I can claim the fine amount from the Bank.

ICICI DEBIT CARD - Blocked Debit Card Dear sir, I am Goish Furtado simao,I am using your icici debit card nos [protected] Expired on 05/16. Few days ago, when I was trying to purchased vodafone card through online, suddenly it has been blocked and not accepting pin number. So please register my complaint and tell me, how to get it activated and by when it will be done. Thanks, Goish Furtado simao