[Resolved]  ICICI Bank — Credit Card complaint

Sir,
I was alloted a credit card by icici bank in the 2005...every thing went fine for approx 2 years but the high interest rate (5-6%)p.m. and unusual fines on the withdrawn amount forced me to opt for an amicable settlement.The person who used to collect money from me offered me a two shot payment option and Rs 55000 was fixed as the settlement amount.Sir,I do not have any inkling regarding a so called settlement letter from the bank.I paid Rs 25000 as first installement on 27/02/2007.By and by I came to know that i should demand a settlement letter.So when the next time the collector came to collect the 2nd installement (Full and Final) I insisted on the settlement letter.He assured me by writing on the 2nd cash receipt "Full and Final & due settlement letter",this was enough proof for me to show to the bank if need be.I was taken aback when suddenly on the 15th of Nov 2010 I received a call that an amount was due on my credit card.I am a housewife looking after my mother-in-law who is 98 yrs and I just cant take this kind of harassment.Please help me out. I can send you the copies of the cash receipts.Thanks..Sangita Agarwal

Hi Sangita,

We are sorry to hear about all the grievances you have for our banking services. We would like to take this opportunity to resolve all the complaints you have. Please email us your contact details at [protected]@icicibank.com and we will get back to you at the earliest to make sure the necessary action is taken. Kindly refer "882712" in the subject line.

Regards,
ICICI Bank Customer Service Team.

ICICI Bank — Wrong transactions and interests on my Credit Card

I was using ICICI bank credit card in Hydrabad. I am very much fedup with their services.
Issue date : 02/2007 and expire date : 02/2011.
Card Number : [protected]
Holder Name - Minakshi Arora

I spoke to custmer care so many times but still I haven't got my credit card statement and tey are putting interest again and again with late fee. I don't know why they are not giving intimation to customer. one day one wrong transaction was done in my card, and I spoke to customer care again and again to reverse that amount, but they were not listening and not reveresed the amount 400. then I told them I'll never use your card. and I faxed them the same detail to reverse the amount and close my card. They didin't closed and putting interest on it. Now that amount is around 14K and they have putted my name in CIBIL list. Now I am suffering because of ICICI bank credit card. This is my very bad experience with ICICI bank. I'll never use their card in future or I'll never suggest others to do the same.

Thanks
Minakshi Arora.

Yes, I agree. Please do the needfull.

My ATM Card is not activated till now.Please arrange to activate it.
A/C No.-[protected], Branch code-655
Card No.- [protected]

Hi,

We are sorry to hear about your experience.We have made note of your credit card number.We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team.

Hi ICICI Bank,

Today I mailed to "[protected]@icicibank.com" and CEO Mr Kamath and Chanda Kochhar.

This is on behalf of my wife:

"This is Minakshi Arora. I was using ICICI bank credit card, when I was in Hyderabad.
Card Number - [protected], Issue Date - 02/2007 and Expiry Date - 02/2011

I have complete statement details with me from Oct-2007 to till date. It says I should pay 600 + 400 INR for settlement and closing this credit card. I called so many times to customer care for closing the account but again and again they were trying to befool us and I told them why are you doing autodebiting the amount from my ICICI bank account without my permission. Still they were doing the same.If you see the satement june 2008, they started auto debit payment from my account till may 2009. If you see the complete statement from oct 2007 to Sep 2008 I have done complete payment. and In May 2009 the total amount due is 600 Rs. Only that is just because of your interest and service tax. Whatever I purchased from ICICI credit card I have done the full payment. From June ICICI had started again autodebit payment but this time they got ZERO and they started Auto Debit return fee 250 + 75. Just because of these charges now the bill amount is 14 K. I spoke to customer care so many time, why they didn't do their job. Just because of them I am suffering today. Its Ridiculous... I'll never use ICICI bank account and credit card and never suggest to any other person to take it.

Request you to please close this card ASAP and do the needfull.

Till May 2009 the total amount due is 600 and late fee charges 400, I can give you. I have no problem in that. But please do the settlement and close the account.

Reason of closing Card is :
Their waste services and fedup with calling customer care again and again. I don't want to use ICICI card in future. When I spoke to senior guys in delhi for resolving this issue, they said 5000 otherwise customer care people do this. When I called to cutomer care, they are saying any where you can do the settlement and you have to pay 9000. WHY should I pay for their irresponsibility.

Dear Kamath Sir/ Chanda Mam,

I can pay the last total due amount 600 + Late fee charges 400 = 1000 Rs. ( May 2009 ). If you want I can send you the segregated list of credit card statement from Oct 2007 to till date, In you can see I have done full payment whatever I purchased with ICICI credit card.
Request you to please do the needful.
*[protected][protected][protected][protected][protected][protected]*

Dear Consumer Court,

Please do the needfull and remove her name from defaulter list. Today we are suffering just because o[censored]sing ICICI credit card. Its really very bad experiance with ICICI bank. I have seen so many compalints against ICICI online. They are befooling ICICI customer's and putting uncessaliry change on it.

Regards,
Amit

Hi Nivedita,

We tried contacting you but you were not reachable. Please email us your contact details at [protected]@icicibank.com & we'll in touch with you soon. Kindly refer "1424012" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Hi ICICI Bank,

Who will look into my matter. is this the way to handle the issues. ???????


Regards,
Amit Nanda
[protected]

Hi ICICI Bank,

I think I have to take some action for this.

Dear Sir/Madame,

My name is Mr. Saptadeep Das and I am a resident of Mira Road€, Mumbai. To start with, I have an elder brother, Mr Sagar Das, who owned a credit card with ICICI Bank. He perhaps used his credit card for 3 to 4 years after which he fell into some financial crisis and has been avoiding a total debt of around Rs.30, 000.00. He previously resided at C Wing, 704, Silver Oak, Opposite Kanakia Police Stn., Mira Road€.
He lived there for a few years with our parents and then shifted to B Wing 204, Silver Oak, Mira Road. Since then he has been living at another location near Vasai or Koperkhararne. I have been studying Business Law at IIPM in Pune.

ICICI Bank has since then started skiptracing and found that Sagar’s residential location is B204, Silver Oak, wherein only our aged parents have been living. They found out my Mother’s mobile no. from some source and she started getting numerous phone calls from your collection centers. She would receive calls from hundreds of different numbers. Such was the situation that they would get calls starting at 8am which lasted till 9pm. My father who is a cardio patient, tried speaking to the collectors and tell them that Sagar no longer lives at this resident and that they now have hardly any contact with him, but calls would never end. You can imagine the trauma that that have been going through since the past 1 year. Eventually they had no other resort but to keep the phone switched off most of the time.

Then came the most important turn in their elderly life. ICICI Bank had then started sending in people to the address and enquire about Sagar. Initially a young boy used to come and enquire about him. Even after telling him that Sagar no longer lives with them, he would appear appear once in every 3 to 4 days. Now, unlike a mobile phone, doors cannot be shut. After few weeks, ICICI Bank sent in a goon to recover money who would speak at the top of his voice standing at the entrance. Here, my father’s health starting deteroriating as he could take this no longer. They are highly respected members of the housing society and this caused them further embarrassment. This continued for another 4 to 5 weeks.

All this while, they have been asking to make a one time settlement amount of Rs.18, 000.00. ICICI Bank then sent in one of their most eligible goon to our house. His name is Dinesh Yadav, Phone# [protected]. He was one step ahead. He started abusing my parents using all kinds of filthy words that ICICI Bank might have taught him while training goons. Here my father had been taking medical help as his blood pressure level had gone awfully high. Incidentally, whenever I visited them, the goons have never come.

This awful goon of your’s starting abusing my parents to such an extent one day that my parent had to ask him and talk to them inside the house. He would still not budge and use all kinds of threating and threating words. At last, as no resort, my mother agreed to pay Rs.2000.00 (as that was the best she could afford). The goon then asked her to pay Rs. 500.00 extra as his commission, which too my mother paid. They were then off for about a couple of months. One weeks ago, he reappeared again, asking for more money. As I am to come down to Mumbai on this Sunday (24th Nov), she had asked him to come down on Monday so that he could talk to me.

Now as a business law practioner, I very well know credit collection policies in India. Now, as it goes, these are the practices that ICIC Bank has been following in this case.

*Revealed Sagar Das’ credit information to any third party that they spoke to, during skip tracing.
*Making calls incessantly to a personal mobile number which does not belong to the defaulter.
*Using abusing language while at the phone and harassing elderly people who are again third parties.
*Sending their collection agents at the residence of the defaulter’s parents and arguing to know the contact information of the defaulter.
*Sending in goons to the third parties residence and causing embarrassment by using load and abusive language.
*By using loud tone, entering the residence by force.
+Revealing the credit default information to the third party and asking for a payment in lieu of the defaulter.
*Asking for commission from third party.

Now, as the situation has gone too far, I will be reporting this issue to the local police and apprehend the goon who is supposed to visit our residence on Monday. If this continues now even on a single occasion, I will report this matter to the consumer forum and Mumbai Mirror branch, Borivali. A law suit will follow ICIC Bank after that, for which a minimum compensation of Rs.5 Lac will be asked for, for the harassment of a third party and Contempt of Honor. I have already discussed this situation with an advocate.

Thus, all that I would be instructing and warning ICICI Bank NOT TO DO is,

*Stop all phone calls to my parents phone number, which is, +91 [protected].
*When skip tracing, not to reveal anything about a default or your banks name.
*Stop sending collection agents and goons to a third parties residence.
*If possible, refund the money forcefully taken from my parent (third party).

I would thus request that this matter be looked into very seriously and action taken against law breakers. I would appreciate a response from your end within 24 hours, after which I would be forced to inform the Police and take stern action against a reputed bank of yours.

This would not stop you from contacting Sagar Das at any point of time. You can continue to pursue collection activities. I suppose you already have his cell phone no. which I am assuming is +91 [protected]. His DOB is 24th March’1982.

I would also appreciate if someone from your top and responsible management call me on +91 [protected] in between 3:30 pm to 7pm. I would be joining TCS at Airoli, as a Business Continuity Executive from Tuesday and might also be required to work in night shifts. Thus, all care must be taken that you call me at only the designated time.

Once again, I understand that you are pursuing collection activity of your debt owned, but you have not been right at any step of recently and adhering to any law and policy of Fair Debt Collectiuon Practices Act.

I hope you will take appropriate steps towards this and avoid a major disrepution of your Bank and inconvenience caused to us due to ICICI Bank.

Yours Faithfully,

Mr Saptadeep Das