[Resolved]  ICICI — Personal loan issue

[protected][protected][protected]------

From: DEEPAK KADIAN (DEL)
Sent: Tuesday, February 26, 2008 1:58 PM
To: 'ICICI Bank Customer Care'; 'jitendra.[protected]@icicibank.com'; 'krishna.[protected]@icicibank.com'; 'anil.[protected]@icicibank.com'; 'harshil.[protected]@icicibank.com'
Cc: '[protected]@icicibank.com'
Subject: RE: 'ICICICARE=[protected]' Big concern about personal loan
Importance: High



Hi,

Today, third time I got SMS that “Application for personal loan has been approved Ref. no. is 59368383” now ref. no. is changed so what should I understand old ref. no. were only for customer satisfaction or to make fool that something is going on.

How many yearssssssssssssssssssssssss require for such a small amount loan. Could I expect any revert from respective senior persons. I m following since around 2 months.

Will somebody help me!!!!!!!!!!!!!!!!!!!!!!!!!!!!



Regards,

[protected]-------

Deepak Kumar Kadian

+91-[protected]


[protected][protected][protected][protected]

From: DEEPAK KADIAN (DEL)
Sent: Monday, February 25, 2008 5:08 PM
To: 'ICICI Bank Customer Care'; 'jitendra.[protected]@icicibank.com'; 'krishna.[protected]@icicibank.com'; 'anil.[protected]@icicibank.com'
Cc: '[protected]@icicibank.com'
Subject: RE: 'ICICICARE=[protected]' Big concern about personal loan
Importance: High



Dear all,

I am really mentally harassed by DSA & Pitampura Branch ICICI persons. Again they changed their commitments that they would be able to provide the loan amount of rupees 1 lakh in 12 EMI’s instead of 1.5 lakhs in 12 months EMI.

But as per urgent requirement I agreed to take 1 lakh on a condition that if provide the same as earliest means up to today only and again the time is extended by them. Some body called me & saying now your file is disbursing, the amount will be transfer after two days.

I am really in trouble situation, no body helping me out in case. Some of calling from ICICI & assuring that solution will be provided very soon. But still everything is same only the harassment - that why I applied for a loan in ICICI bank!!!!!!!



Regards,

[protected]-------

Deepak Kumar Kadian

+91-[protected]


[protected][protected][protected][protected]

From: DEEPAK KADIAN (DEL)
Sent: Friday, February 22, 2008 1:17 PM
To: 'ICICI Bank Customer Care'
Subject: RE: 'ICICICARE=[protected]' Big concern about personal loan



Dear Krupa,

Actually I want to update one information with you that I am working with IBM and my client site is Vodafone mobile communication Ltd. That means from morning to evening I am available in strong network site and if any calls not getting through I always got MCA (miss call alert) for the same, that I don’t had.

Anyway yesterday I again got SMS from ICICI that “Application for personal loan has been approved Ref. no. is 59065544” so there is only fake SMS alert, DSA’s miss communication, no coordination through bank, no loan amount all the things going against the requirement.

What I was expecting from you that at least solution will be provided very soon but here it is mentioned that “We will revert to you by February 25, 2008” it clear means only revert no solution.

It is very bad experience with ICICI that I am suffering a lot. Pleaseeeeeeeeeeee help me only to know that next escalation step in ICICI because at this level no one is helping me out.

Plssssssssssssss help !!!!!!!!!1

Regards,

[protected]-------

Deepak Kumar Kadian

+91-[protected]


[protected][protected][protected][protected]

From: ICICI Bank Customer Care [mailto:customer.[protected]@icicibank.com]
Sent: Thursday, February 21, 2008 2:23 PM
To: DEEPAK KADIAN (DEL)
Subject: RE:'ICICICARE=[protected]' Big concern about personal loan



For quicker resolution of your request/query, please write to us through the "E-mail Us" option. This option is available on the first page at our website, www.icicibank.com, under "Reach Us".".





Dear Mr, Kadian,



We tried calling on your mobile [protected] number, however you were not reachable.



We have made note for your request for the Personal Loan and your service request number is SR56795147.



We will revert to you by February 25, 2008.



Sincerely,

Krupa Mehta
Customer Service Officer
ICICI Bank Limited

You may write to us at www.icicibank.com using the " E-mail Us " option, For details, click on https://infinity.icicibank.co.in/web/emailus/jsp/emailUs.jsp

ICICI Bank introduces Mobile Banking for Loan Customers. Now ask for your loan documents via your mobile phone. For details, click on http://www.icicibank.com/Pfsuser/channels/mobile/loanalerts.html

DISCLAIMER:

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Subject: Big concern about personal loan





Dear sir/madam,

I here by inform to you that I am suffering a lot due to non co-operation of ICICI bank & rude behavior of DSA Please let us know my problem in brief:-

Around a one & half month back I got a call from Ms. Gurlin (telecaller in DSA, Credit alliance, Janak puri, New delhi) and asked me to take the personal loan @13.5% ( but it was also changed to 14% at the end after insisting) reducing rate and after two days all the documents were collected from me. She assured me to provide the loan within week & introduced herself as ICICI bank executive. After many follow ups she again asked me to collect my current month salary slip and again same was provided.

On 8th Feb, 08 at 0950 hrs, I got an SMS from ICICI bank that “Application for personal loan has been approved Ref. no. is 59065544” and then I asked to Gurlin that my loan is approved please tell me that how long it will take she realized me that with in two working days it will happened but PDC cheques and MID form require, same day it was collected and provided by me.

Cheque Details : PDC cheque no. = 102827 to 102838 and clearance date 05 march of every month.

After so many calls to DSA, they were now trying to ignore me then I called up ICICI Cust. Care with complaint no. SR55508313 but no action taken on the problem & SR was completed. And parallel I had lost my relations due to money with my relatives because I assured to give the amount very urgently after loan taken but really I was not aware it will take a very long time even after my company IBM in cat. and everything was perfect. After some days I again call up ICICI Cust. Care and asked about previous (SR [protected] & I was surprised after knowing that without any action it was complete. Again they logged a complaint SR 56514272 but now I don’t have much believe in bank & DSA due to this.

And I got some information that my file is handled by Mr. Yashir Rehman ([protected]) in Pitampura Branch so I had had a discussion with but no help was provided by him & clearly denied to elaborate the things.

My first EMI is about to go after 13 days and I don’t get my amount till now. I am mentally suffering a lot.

Here DSA is about to making a bad image of ICICI bank in customer’s point of view. Please assist me in about the issue.

I want an urgent reply, please revert asap. Waiting for your affirmative response.

Regards,

[protected]-------

Deepak Kumar Kadian

+91-[protected]







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