[Resolved]  ICICI Prudential — Rs 10,000 taken by ICICI Pru by wrong ECS.

I am copying the complaint letter have written to ICICI Prudential

Date: 6th March, 2008

To,
ICICI Prudential
India

From
Amit Sharma
Policy No. 06012671 and 00600550
B-65, Manavsthali Apartments
Vasundhara Enclave,
New Delhi – 110 096
Mobile: [protected]

Sub: Rs 10,000 taken by ICICI Pru by wrong ECS.

Dear Sir/Madam,

I am very disappointed, sad and frighten by the way ICICI Prudential’s ethics and procedures at work. I have 2 policies i.e. Policy no. Policy No. 06012671 and 00600550 running with you and was planning to sign off a new policy. On 4th March, 2008 I got to know that Rs. 10,000 has been debited from my savings account with ICICI Bank, Lazpat Nagar Branch (A/C no[protected] by an ECS sent by ICICI Pru. I had not signed any such ECS for ICICI Pru. My latest bank statement is attached herewith for your ready refernce.

On enquiring from bank I came to know that such ECS indeed came to them from you. Upon calling your customer support they informed me that ICICI Pru have not received any such amount from me against any of the policy I hold or against any other such understanding. They even refused to book a complaint as they need “proof”. As advised by call centre I visited your Noida (Sec 18) branch on 4th March. I showed my bank statement and immediately your executive accepted that there is some mistake happened and my complaint was booked. I was given the surety that my complaint will be looked after on fast track basis.

Next day i.e. on 5th March, 2008 when I called up your call centre again I was informed that there is no complaint registered by the customer care executive I met on 4th March on 2008 at your Noida branch.

This is a nightmare I am going through and you people are not sensitive enough to understand my plight and that too when you are squarely at fault. As fearing that many of my other financial commitments will be dishounoured and in this crucial month of March I am already facing financial crunch. I had to borrow money from others which is very very insulting for me. For last 3 days I am passing through an acute phase of depression. One take these kinds of policies to ensure that he and his family will be taken care of in time of distress but here you have dragged me in to a distress and even not taking it seriously to resolve. If you can do this to me when I am alive than who knows how you will treat my family in case I die. My confidence in you have taken a strong beating and I am now sceptical if I should continue with or not.

Now I would like you to immediately credit back Rs 10,000 in my savings bank account and also any bouncing/dishonouring charges levied by banks or the parties to which I have committed timely debiting through cheque or any other mean of transaction from my this savings account. You have to tender an apology letter along with complete reasons of how this happened and how you will prevent this happening in future. Also I demand Rs 5000 per day as compensation for the insult, depression, fear I am facing because of you. Please give receiving to this application along with complaint number which I may refer in further correspondences.

Failing to do any of the above will force me to go to Consumer Court or to any equivalent forum for relief.

Regards,




Amit Sharma