| Address: Vadodara, Gujarat |
Subject: Cancellation of policy in Free Look Period, Policy No : 17641386
Respected Sir,
I Bhavesh Vora, Resident of Baroda city, Gujarat. I purchased a Life Insurance policy with Icici Prudential Life Insurance Co. Ltd on my name, bearing Policy no : 17641386. Premium of this policy was Rs. 3 Lacs/ anum and policy name was Wealth Builder. I purchased this policy from one of my colleague’s reference from Mr. Nirav shah, working as Branch Manager , Icici Securuties – Memnagar Branch, Ahmedabad.
Because I came across certain Financial Liability unexpectedly, I went to the Icici Prudential branch to cancel/free look this policy on 25th of April, 2013. But they did not accept it, saying it’s 4:30 pm so come tomorrow morning. When I reached to the office very next day on 26th April at 10:30 am, this time they refused to accept the cancellation application saying your Free look period is over and we can’t do anything about it.
I was shocked to hear that the free look period is over but as per me the last date has to be 27th as I have received the policy on 12th of April and hence considering 15days free look time the last day has to be 27th. I informed them the same so they checked their system & said that the policy was delivered to me on 10th of april. I requested them to pls let me know the name of person who has received the policy. They said it was acknowledge by some Pravin bhai and there is no one of this name in our family. I am shocked and surprised how such important document was handed over to some unknown person who can misused such important document in a big way.
Considering above reason, I fail to understand that where am I at the fault when I made it on 25th or even
If on 26th , which was the 14th day itself as per policy received by me on 12th of April. Still they made me write a request letter of Extended Free Look for Refund of my money and ask me to wait for 4 working days to get the procedure done.
Now, ever since I have given that request letter, till date, I haven’t got any reply from company. Though I tried to know the status today morning and I called up at call centre and also called Mr. Prashant Solanki whom I met at the Ipru office on 26th April, to understand the status, even they were clueless and asked to me contact front desk office.
I hope with this clarification, the picture should be very clear to you and It will be easy for you to understand my situation. My only request to you is that I should not suffer for unnecessary reason where in there is no fault of mine.
Company is intentionally not refunding my money and giving me vague answers and also not redy to accept their mistake.
So, please look into this matter and give me the justice.
Thanks & Regards
Bhavesh Vora
[protected]
Aug 14, 2020
Complaint marked as Resolved 
We have received reports about unauthorized individuals posing as official representatives of the company or regulator contacting customers for pitching new policies. We appreciate the fact that you have highlighted the issue to us. We will investigate and take strict action against individuals who are misleading customers by making false promises. Do spread the message amongst your family and friends so that they don’t fall for something like this.
Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We hope our continued efforts help safeguard your interests.
Regards,
ICICI Prudential Life Insurance