[Resolved] ICICI Prudential — ICICI Prudential - Unprofessional ethics | |||
I visited ICICI Bank for getting a FD for Tax benefits on 17/12/2012. The executive there are very eager to sell ICICI Prudential Policies to anyone that comes for Tax saving needs and they coax you and give you false information about the policies to make you buy one. The same happened to me too. I applied for the policy there and when I checked the policy documents online later, I found several clause that differed from what was promised to me. Though it was my mistake to sign anything before I read complete document, I however realized this and on next day i.e. 18/12/2012, I checked status of my application on their tracker. It was still under Proposal status. I called up customer care to get my application cancelled and refund me the money. Instead, customer care executive told me to write an email to make my request for cancellation. I immediately wrote up an email and got response within one hour that my request has been received. I was at peace that now I could get my money back. But the next day on 19/12/2012, I again checked if the status showed cancelled or not, and was surprised to find that the status has changed to "in force" in spite of my request for cancellation, I wrote an email to customer care again stating the matter and I received reply that policy has been generated and when I receive the documents, I have 15 days to run to nearest branch to get it cancelled after deduction of certain charges. What the hell!! what was the result of my telling them to cancel the policy when it was still not processed?? Totally freaked up now and getting harassed to get my own money back. This is very unprofessional attitude of ICICI Prudential and has left me very unsatisfied. I am pasting the email communication below for more insight into the matter. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ From: Javed Alam Date: 19 December 2012 13:01:16 GMT+05:30 To: "ICICI Prudential Life Insurance Co. Ltd" <[protected]@iciciprulife.com>, [protected]@iciciprulife.com Subject: Re: Cancellation of application for policy OL00456332 Call ID # 53139270 Hello This is just ridiculus! I had requested you not to generate my policy and you did just the opposite. If you would check your records, my request to cancel the policy came to you when the application was still in proposal phase. But you took no action and let the policy to come in effect. Now you want me to wait for the document and then run around your offices to get it cancelled. Definitely this is going to leave me as a very unsatisfied customer. When it is time for you to get money, you act super speedy and when customer is asking for something then you just relax and let customer run around to get his own money back. Nice work you guys are doing! Javed. On 19-Dec-2012, at 11:42, "ICICI Prudential Life Insurance Co. Ltd" <[protected]@iciciprulife.com> wrote: Dear Mr. Javed Alam, We appreciate your time and patience. We refer to your email dated 18th December, 2012. This is with reference to your request pertaining to policy cancellation and refund for application number OL00456332. We wish to inform you that the application number OL00456332 has been processed and a ICICI Pru Wealth Builder 17266786 has been issued on 18th December, 2012. The policy documents will be dispatched to your registered mailing address mentioned below by 23rd December, 2012: FLAT ...,BLOCK...., ...................,, KOLKATA West Bengal- 700132 Further , The policy holder is provided with the flexibility to review the policy terms and conditions, under the Free Look period (15 days from the date the policy document has been received by the policy holder). *Refer the policy document for details on applicable freelook period In order to cancel your policy, kindly submit the below mentioned documents at the nearest ICICI Prudential branch : 1. Duly filled Payout form, 2. A copy of self attested photo id. 3. Original policy certificate 4. A duly signed cancelled cheque of the account where you want the freelook amount to be credit. Please note that the documents to be submitted by the Owner of the policy or any of his blood relative. In case of documents submitted by blood relative, the same needs to be authorized by the owner on a letter or the format available with the company. To locate the nearest ICICI Prudential branch, kindly visit our website http://www.iciciprulife.com/ and click on branch locator. You may locate the nearest branch by clicking on the branch locator link under "I want to get in touch" on our ICICI Prudential website home page: http://203.27.235.9/public/default.htm Following is the list of documents that can be collected as valid KYC documents: Passport PAN Card Voter''s Identity Card Driving License Ration card with photo Once the said documents are received by us, your request will be processed within 6 days along with the payout TAT as per the mode chosen by you. Disbursal TAT’s are as below: ? Direct Credit: 1 working day ? NEFT [less then 2 lakh]: 2 working days ? NEFT [greater then equal to 2 lakh]: 1 working days ? ECS: Minimum 7 working days ? Cheque: 7 days from date of dispatch ? Credit Card: 7 working days ? Web Reversal [EFT]: 10 working days If the policy is cancelled within the freelook period, following deductions are made before refund of the first premium deposit: 1. Stamp duty charges 2. Unit fluctuations: Since Net Asset Value (NAV) is subject to fluctuation depending upon market performance, units will be repurchased by us at the unit value determined on the Valuation Date. For the purpose of NA V calculation, applicable day would be receipt of FL request The fluctuation in the NAV will be borne by the policy which will be adjusted from the first premium refund that will be paid. Please contact us for further clarifications, if any. ***Customer Alert*** : E-Statements at a Single Click...!! Click on below link : https://www.iciciprulife.com/customer/ppcdetailsprelogin.jsp With this you can now get your Premium Paid Certificate (to file your tax returns), Premium Receipt and Premium Notice at the click of a button in 3 Simple steps...!! Yours Sincerely, Dimple A. Manager - Customer Service ICICI Prudential Life Insurance Co. Ltd. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ ICICI Pru ICICI Pru Wealth Builder,UIN (Unique Identification Number as per IRDA):, Policy Number 17266786. © 2012, ICICI Prudential Life Insurance Co. Ltd. Registered Address: - ICICI Prulife Tower, 1089 Appasaheb Marathe Marg, Prabhadevi, Mumbai – 400025. Reg No: 105. Insurance is the subject matter of the solicitation. [protected]Original Message[protected] Hello I noticed in application tracker that you have issued me the policy inspite of my request to cancel the application. This kind of action is highly unprofessional and I did not expect this from reputable institution like ICICI Prudential. I demand to know whether you are going to do any action in this regard or not? Thanks Javed Alam On 18-Dec-2012, at 15:07, Javed Alam wrote: > > Thank you Dimple > > Please make sure that you do not issue the policy in the meantime. > > Thanks > Javed Alam > > On 18-Dec-2012, at 13:32, "ICICI Prudential Life Insurance Co. Ltd" wrote: > >> Dear Mr. Javed Alam, >> >> We refer to your email dated 18th December, 2012. >> >> This is with reference to your request pertaining to policy cancellation and refund for application number OL00456332. >> >> Your concern pertaining to the policy cancellation and refund has been noted by us. We are looking into the matter and shall revert to you by 25th December, 2012. >> >> Please contact us for further clarifications, if any. >> >> >> ***Customer Alert*** : E-Statements at a Single Click...!! Click on below link : >> https://www.iciciprulife.com/customer/ppcdetailsprelogin.jsp >> With this you can now get your Premium Paid Certificate (to file your tax returns), Premium Receipt and Premium Notice at the click of a button in 3 Simple steps...!! >> >> Yours Sincerely, >> >> Dimple A. >> Manager - Customer Service >> ICICI Prudential Life Insurance Co. Ltd. >>[protected][protected][protected][protected][protected][protected][prote...⇄ >> ICICI Pru ,UIN (Unique Identification Number as per IRDA):, Policy Number 00000000. >> >> >> >>[protected]Original Message[protected] >> Hello >> >> I had applied for an ICICI prudential policy Wealth Builder with application number OL00456332 on 17/12/2012. I would like you to cancel the application and refund my money as I have changed my mind about the policy. Kindly acknowledge this email and update me on the cancellation status. >> >> Thanks >> Javed Alam >> Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 18 Comments | |||
Comments
ICICI Prudential — Cheating at the time of starting the policy and giving wrong information
Agent has misguided me and cheated with reference to my policy number 02565610. I have contacted your office at Mohali so many times but everyone has given no response. I have to take loan to finish the policy. Now I am going to Consumer forum if no action will be taken.Thanks
Final Reminder
very sorry to say that No communication on Cancellation.I will arrange cancelling all of your policies, if not consider my request and you are forcing me to proceed for consumer court.
Please arrange action immediately without further loss of time and money. This is policy no.11064253.
Regards
M Prakash
very sorry to say that No communication on Cancellation.I will arrange cancelling all of your policies, if not consider my request and you are forcing me to proceed for consumer court.
Please arrange action immediately without further loss of time and money. This is policy no.11064253.
Regards
M Prakash
ICICI Prudential — voter id not received till date.
Dear sir,I am the citizen of delhi from 10 years and earlier i got the voter id card but last year there was campagne going on by goverment of new voter id card issuence and i and my wife has applied for it but till date i yet not received the voter id card, however last year i have vote it but in the voter list there was the name of both o[censored]s and photo was not there we have submitted the photo also during the period when new voter id card was going to issue but still we have, nt get the voter id, if we will not get the voter id card before the 16th may 2009 election, the governent will loose many vote, as a citizen of india the action should be fast.
HOPING FOR THE POSITIVE RESPONSE.
regards
SACHIN CHATURVEDI
NIRJHARI CHATURVEDI
ADDRESS- FLAT NO 38,
NAV VIKAS APPARTMENT,
SEC-15, ROHINI, DELHI-89
MOB-[protected]
pention plus — DEDUCTION IN FREELOOK AMOUNT
i am paramjit kaur residence of khanna(punjab).i had taken a policy from birla sunlife insurance co .but ddue to some personal reasons i gave it back to the company office at khanna with in the freelook period.after few days when i did not received the cheque for amount 10000/- which i paid earlier for that policy.i ask the boy from which i had taken that policy.the company says the policy is not in the freelook period but after harrasing me a lot they agreed to my statement that the policy was in freelook period.they send me the cheque of amount 8326/-.when i boy gave me that cheque i told him why you have cut my amount as the policy was in freelook period.the boy said sir you need to call the branch manager for this issue.when i ask the branch manager he said sir i cannot do anything.finaly i send an email to [protected]@birlasunlife.com.they said we have passed a new regulation in which we cut the fund value.i replied them that dont make a fool of me.either send me a copy of the said regulation of yours in which you have mentioned such kind of rule to cut my money.they dont reply back when i ask them for this regulation act's copy.i am being harrased a lot by birla sunlife insurance co.i will tell all my friends and relatives regarding this issue.is it my mistake that i trusted aditya birla group.PARAMJIT KAUR
KHANNA.141401
+[protected]
Certainly true that, THE AGENT of ICICI PRUDENTIAL are always not only MISGUIDEING but also speeking LIE with the custmers.to whome they always propogeting that, OUR VALUABLE COUSTEMERS. After all the exercise I came to the result that, There were no any solution with ICICI PRUDENTIAL.The only way to us that we must be knocked the Door of Consumer Court.
ICICI PRUDENTIAL Falsly gripped me in to their net.When there is no signed policy with them and I repetedly told that I am not accepting your policy so why should those people imposing the unfair amount to my Credit Card No.[protected].
Sanjay Saitwal,
Credit Card No.[protected]
Mob.No.[protected].
ICICI PRUDENTIAL Falsly gripped me in to their net.When there is no signed policy with them and I repetedly told that I am not accepting your policy so why should those people imposing the unfair amount to my Credit Card No.[protected].
Sanjay Saitwal,
Credit Card No.[protected]
Mob.No.[protected].
ICICI Prudential — Policy Rejected - Money Not Returned
Dear Sir,I had applied for a health policy for my mother. The reference no. for which is HS00245888. The amount of Rs.15000 was deducted from my ICICI Credit Card. After medical examination the policy was not approved.
In the meanwhile I had converted this amount into an EMI of 9 months. A Processing fee of Rs.1050 and Service Tax of Rs.108.15 was also deducted.
This EMI is shown in the latest Credit card statement.
Request you to help me in getting my money back.
Thanks & Regards
Rajiv Roshan
Dear Mr Roshan,
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
Kindly write to us at [protected]@icicibank.com with ‘Customer Service - Credit Card’ as the subject line. Request you to provide the relevant details of the credit card, along with your full name and contact details.
We will be glad to assist you.
Regards,
Nazia Sayeed
Office of the Nodal Officer
ICICI Bank
icici pru lifestage pension adv — not responding
Respected Sir,My ICICI PRU LIFESTAGE PENSION ADV policy No. 13554173 and iam unable to know my total available nits as on date. I tried with agent from whom i had this policy has left this company and not responding in this matter. so Kindly assist my to find out how many units are their in my policy and what is current NAV.
thanking You
icici prulife — not received password and id
i do:nt have I.D. and password for my policy no04351247 life time super pension taken from siliguri so that i can switch as per my wish. kindly take action and reply on my email.thanks
Dear Mr. Alam and other victims of ICICI Prudential Life Insurance Company,
I am also one of the victims of ICICI Prudential Life Company and ICICI bank, Indirapuram, Ghaziabad branch. In fact, the ICICI bank officials are just giving wrong information to prospective investors in order to buy the policies and acting on super fast speed. They tell us something goody goody before signing the application form and when we receive the policy documents, are shocked. They are totally unprofessional and doing unethical job by cheating their own customers for sake of few thousands as commission money which they may be getting from the ICICI Prudential Co. When we are not satisfied with the policy and send it back for refund, we have to run from pillar to post. The same ICICI bank officials do not cooperate. They don't provide any help, because they are hand in gloves with the Insurance company. Recently I have got very good lesson and request all the prospective investors not to opt for any of the Life Insurance Policies from the Private or Public banks and other Insurance companies. I now believe, Life Insurance Corporation of India (LIC) is still far far better than these new insurance companies.
I am also one of the victims of ICICI Prudential Life Company and ICICI bank, Indirapuram, Ghaziabad branch. In fact, the ICICI bank officials are just giving wrong information to prospective investors in order to buy the policies and acting on super fast speed. They tell us something goody goody before signing the application form and when we receive the policy documents, are shocked. They are totally unprofessional and doing unethical job by cheating their own customers for sake of few thousands as commission money which they may be getting from the ICICI Prudential Co. When we are not satisfied with the policy and send it back for refund, we have to run from pillar to post. The same ICICI bank officials do not cooperate. They don't provide any help, because they are hand in gloves with the Insurance company. Recently I have got very good lesson and request all the prospective investors not to opt for any of the Life Insurance Policies from the Private or Public banks and other Insurance companies. I now believe, Life Insurance Corporation of India (LIC) is still far far better than these new insurance companies.
I SVSOMAYAJULU, I AM HOLDING FIVE POLICIES OF ICICI PRUDENTIAL LIFE INSURANCE BECAUSE OF TRUST ON THE PEOPLE, INITIALLY WHEN I TOOK CASH PLUS POLICY DURING 2004, AND SUBSEQUENTLY ONE OF MY KNOWN PERSON JOINED IN ICICI DIRECT AND CONVINCED ME ABOUT TWO POLICIES ONE IS ICICI LIFE STAGE ASSURE AND TWO POLICIES OF ICICI STAGE PENTION.
SUBSEQUENTLY I WAS CONTACTED BY THE CALL CENTER PERSONNEL AND TOLD ME ABOUT THAT THERE IS PROBLEM WITH LIFE STAGE ASSURE AND TOLD ME TO STOP THE PAYMENT AND TAKE ONE POLICY OF LIFE STAGE PENTION.
IN BETWEEN I WAS CONTACTED BY CALL CENTER PEOPLE AND I HAVE REFUSED.
ON ONE OCCASION LAST YEAR AGAIN CALL CENTER PERSONNEL HAVE CONTACTED ME AND SAID LIFE STAGE ASSURE IS NOT GOOD AS YOU HAVE ALREADY INVESTED PLEASE DO NOT PAY FURTHER AND TAKE ANOTHER POLICY WHICH IS GOOD AND THE SAME AMOUNT YOU CAN INVEST IN ICICI PRU GUARANTEED SAVINGS INSURANCE PLAN AND ALSO THEY HAVE ASSURED ME THAT THE POLICY OF LIFE STAGE ASSURE WILL BE SURRENDERED AND THE SAME AMOUNT YOU CONTINUE AND TAKEN THE BOND, THEY DID NOT SURRENDER THE POLICY AND WITH DUE REGARDS THEY HAVE RETURNED AFTER REPEATED REMINDERS TO GET BACK THE POLICY BOND.
FINALLY THIS DURING MARCH 2013 AGAIN I WAS CONTACTED BY THE CALL CENTER PEOPLE AND TOLD ME THAT I NEED NOT PAY PREMIUM FOR CASH PLUS AND IN TURN I CAN SURRENDER THE POLICY AND GET A BETTER AMOUNT AS THE MARKET IS NOT DOING WELL AND ALSO THEY HAVE TOLD ME THE NUMBER OF POLICIES WHICH I AM HOLDING AND THE PERFORMANCE WAS NOT BRIGHT AND I SHOULD CLOSE TWO POLICIES, AND INVEST IN ICICI PRU SUB RETAIR AS ONE TIME INVESTMENT, I NEED NOT PAY AGAIN. AT THAT TIME I THOUGHT OF CLOSING TWO POLICIES ALONG WITH TWO ICICI PRUDENTIAL MUTUAL FUND INVESTMENTS, AS PER THEIR SUGGESTION I HAVE SURRENDERED CASH PLUS POLICY AND I COULD NOT PRESENT THE OTHER ONE LIFE STAGE PENSION AS THE DUE DATE IS ON 17 OF MARCH TO COMPLETE 5 YEARS WHERE BY I WILL BE GETTING 2 % MORE AS THAT DAY IS ONLY 13 AND ANOTHER 4 DAYS I THOUGHT OF COMING.
BUT AFTER COMING BACK HOME I HAVE REALIZED THAT I NEED NOT SURRENDER THE POLICY AND INSTEAD I CAN INVEST LESS. AS PER THEIR REQUEST I HAVE GIVEN A LETTER THAT I WILL BE HOLDING THE BALANCE POLICIES AND ALSO GIVEN A CHEQUE SUBJECT TO CONDITION THAT THEY WILL BE SHOWING ME THE POLICY DETAILS AND AFTER GETTING MY CONFIRMATION ONLY THEY WILL BE PRESENTING THE CHEQUE.
ON 13TH MARCH 2013 AS SOON AS I CAME BACK HOME I HAVE INFORMED THE EXICUTIVE WHOM WAS SENT TO MY HOUSE BY THE CAL CENTER PEOPLE MR. SUMAN WHO WILL BE CALLED AS CHINNA THAT I AM NOT INTERESTED IN SURRENDERING THE SECOND POLICY HENCE BRING BACK THE CHEQUE AND I WILL BE GIVING FRESH CHEQUE. WHICH HE DID NOT DO AND ASSURED ME THAT HE WILL BE BRINGING THE CHEQUE ON 16TH OF MARCH AND DID NOT BRING IN ADDITION TO THAT HE STOPPED ACCEPTING MY CALL, WHEN I TELEPHONED FROM MY LAND LINE HE HAS ANSWERED AND SAID HE WAS NOT WELL AND THE CHEQUE WILL BE SENT THROUGH ANOTHER PERSON, WHICH HE DID NOT DO EVEN ON 17TH AND 18TH BUT ON 19TH MARCH 2013 WHEN I WAS CONTACTING HIM HE WAS ASSURING ME THAT HE IS BRINGING THE CHEQUE I GOT A MESSAGE FROM MY BANK THAT THE AMOUNT WAS DEBITED TO ICICI PRU SUB RETAIR.
SINCE THEN I MIGHT HAVE SENT SO MANY E MAILS AND CALL TO TOLL FREE NUMBER AND INFORMED THE PROBLEM AND THE INABILITY TO PROVIDE THE APPLICATION NUMBER AND GIVEN ALL THE PERTICULARS INCLUDING MY BANK EMAIL STATEMENT AS PER THEIR REQUIREMENT AND FINALLY WHEN I HAVE CONTACTED TOLL FREE NUMBER ONE MADAM ALEKHYA HAVE ATTENDED MY CALL ON 12TH APR 2013 AT 13.45 HOURS AND NOTED THAT THE MOBILE NUMBER MENTIONED IN ICICI SUB RETAIR WAS NOT MINE AND THEY DID NOT MENTION MY E MAIL ADDRESS AND SHE HAS ASSURED ME THAT SHE WILL BE CORRECTING THE SAME AND GIVEN A COMPLAINT NUMBER ID 57581518, THE OUT COME IS ZERO AND THE TYPE OF MESSAGES WHAT I GET THROUGH E MAIL REMAINS SAME AND THEY WILL NOT RESPOND AND THEY WILL NOT GIVE ANY CLARITY.
THERE IS NOT A SINGLE PERSON WHO IS INTERESTED IN PUBLIC EVEN ON THE CUSTOMERS IN ICICI PRUDENTIAL LIFE INSURANCE, THEY WERE NOT INTERESTED IN SOLVING CUSTOMERS PROBLEMS, BECAUSE IF I WITHDRAW THEY WILL FIND ANOTHER PERSON TO MAKE ANOTHER PERSON BAKARA AND FOOL HIM,
IT IS VERY UNFORTUNATE TO HAVE CONTACTS WITH SUCH A CHEATING ORGANISATION AND HAVING INVESTMENTS.
I HAVE DECIDED THAT I WILL BE CLOSING MY ICICI SB ACCOUNT, ICICI CREDITCARD AS WELL AS ALL THE POLICIES WHICH I AM HOLDING WITH ICICI PRUDENTIAL INSURANCE WILL BE SURRENDERED.
AS THE COMPANY IS ABOVE LAW AND AS A SMALL INVESTOR I CAN NOT ARGUE WITH THEM TO WIN
I ADVISE ONE AND ALL TO FOLLOW THE SAME AND ESCAPE FROM THE CLUTCHES OF ICICI BRAND AS IT IS WHAT EVER THE NO OF NAMES THEY CLAIM.
BE CAREFUL WITH ICICI PRU INSURANCE IN PERTICULAR.
SUBSEQUENTLY I WAS CONTACTED BY THE CALL CENTER PERSONNEL AND TOLD ME ABOUT THAT THERE IS PROBLEM WITH LIFE STAGE ASSURE AND TOLD ME TO STOP THE PAYMENT AND TAKE ONE POLICY OF LIFE STAGE PENTION.
IN BETWEEN I WAS CONTACTED BY CALL CENTER PEOPLE AND I HAVE REFUSED.
ON ONE OCCASION LAST YEAR AGAIN CALL CENTER PERSONNEL HAVE CONTACTED ME AND SAID LIFE STAGE ASSURE IS NOT GOOD AS YOU HAVE ALREADY INVESTED PLEASE DO NOT PAY FURTHER AND TAKE ANOTHER POLICY WHICH IS GOOD AND THE SAME AMOUNT YOU CAN INVEST IN ICICI PRU GUARANTEED SAVINGS INSURANCE PLAN AND ALSO THEY HAVE ASSURED ME THAT THE POLICY OF LIFE STAGE ASSURE WILL BE SURRENDERED AND THE SAME AMOUNT YOU CONTINUE AND TAKEN THE BOND, THEY DID NOT SURRENDER THE POLICY AND WITH DUE REGARDS THEY HAVE RETURNED AFTER REPEATED REMINDERS TO GET BACK THE POLICY BOND.
FINALLY THIS DURING MARCH 2013 AGAIN I WAS CONTACTED BY THE CALL CENTER PEOPLE AND TOLD ME THAT I NEED NOT PAY PREMIUM FOR CASH PLUS AND IN TURN I CAN SURRENDER THE POLICY AND GET A BETTER AMOUNT AS THE MARKET IS NOT DOING WELL AND ALSO THEY HAVE TOLD ME THE NUMBER OF POLICIES WHICH I AM HOLDING AND THE PERFORMANCE WAS NOT BRIGHT AND I SHOULD CLOSE TWO POLICIES, AND INVEST IN ICICI PRU SUB RETAIR AS ONE TIME INVESTMENT, I NEED NOT PAY AGAIN. AT THAT TIME I THOUGHT OF CLOSING TWO POLICIES ALONG WITH TWO ICICI PRUDENTIAL MUTUAL FUND INVESTMENTS, AS PER THEIR SUGGESTION I HAVE SURRENDERED CASH PLUS POLICY AND I COULD NOT PRESENT THE OTHER ONE LIFE STAGE PENSION AS THE DUE DATE IS ON 17 OF MARCH TO COMPLETE 5 YEARS WHERE BY I WILL BE GETTING 2 % MORE AS THAT DAY IS ONLY 13 AND ANOTHER 4 DAYS I THOUGHT OF COMING.
BUT AFTER COMING BACK HOME I HAVE REALIZED THAT I NEED NOT SURRENDER THE POLICY AND INSTEAD I CAN INVEST LESS. AS PER THEIR REQUEST I HAVE GIVEN A LETTER THAT I WILL BE HOLDING THE BALANCE POLICIES AND ALSO GIVEN A CHEQUE SUBJECT TO CONDITION THAT THEY WILL BE SHOWING ME THE POLICY DETAILS AND AFTER GETTING MY CONFIRMATION ONLY THEY WILL BE PRESENTING THE CHEQUE.
ON 13TH MARCH 2013 AS SOON AS I CAME BACK HOME I HAVE INFORMED THE EXICUTIVE WHOM WAS SENT TO MY HOUSE BY THE CAL CENTER PEOPLE MR. SUMAN WHO WILL BE CALLED AS CHINNA THAT I AM NOT INTERESTED IN SURRENDERING THE SECOND POLICY HENCE BRING BACK THE CHEQUE AND I WILL BE GIVING FRESH CHEQUE. WHICH HE DID NOT DO AND ASSURED ME THAT HE WILL BE BRINGING THE CHEQUE ON 16TH OF MARCH AND DID NOT BRING IN ADDITION TO THAT HE STOPPED ACCEPTING MY CALL, WHEN I TELEPHONED FROM MY LAND LINE HE HAS ANSWERED AND SAID HE WAS NOT WELL AND THE CHEQUE WILL BE SENT THROUGH ANOTHER PERSON, WHICH HE DID NOT DO EVEN ON 17TH AND 18TH BUT ON 19TH MARCH 2013 WHEN I WAS CONTACTING HIM HE WAS ASSURING ME THAT HE IS BRINGING THE CHEQUE I GOT A MESSAGE FROM MY BANK THAT THE AMOUNT WAS DEBITED TO ICICI PRU SUB RETAIR.
SINCE THEN I MIGHT HAVE SENT SO MANY E MAILS AND CALL TO TOLL FREE NUMBER AND INFORMED THE PROBLEM AND THE INABILITY TO PROVIDE THE APPLICATION NUMBER AND GIVEN ALL THE PERTICULARS INCLUDING MY BANK EMAIL STATEMENT AS PER THEIR REQUIREMENT AND FINALLY WHEN I HAVE CONTACTED TOLL FREE NUMBER ONE MADAM ALEKHYA HAVE ATTENDED MY CALL ON 12TH APR 2013 AT 13.45 HOURS AND NOTED THAT THE MOBILE NUMBER MENTIONED IN ICICI SUB RETAIR WAS NOT MINE AND THEY DID NOT MENTION MY E MAIL ADDRESS AND SHE HAS ASSURED ME THAT SHE WILL BE CORRECTING THE SAME AND GIVEN A COMPLAINT NUMBER ID 57581518, THE OUT COME IS ZERO AND THE TYPE OF MESSAGES WHAT I GET THROUGH E MAIL REMAINS SAME AND THEY WILL NOT RESPOND AND THEY WILL NOT GIVE ANY CLARITY.
THERE IS NOT A SINGLE PERSON WHO IS INTERESTED IN PUBLIC EVEN ON THE CUSTOMERS IN ICICI PRUDENTIAL LIFE INSURANCE, THEY WERE NOT INTERESTED IN SOLVING CUSTOMERS PROBLEMS, BECAUSE IF I WITHDRAW THEY WILL FIND ANOTHER PERSON TO MAKE ANOTHER PERSON BAKARA AND FOOL HIM,
IT IS VERY UNFORTUNATE TO HAVE CONTACTS WITH SUCH A CHEATING ORGANISATION AND HAVING INVESTMENTS.
I HAVE DECIDED THAT I WILL BE CLOSING MY ICICI SB ACCOUNT, ICICI CREDITCARD AS WELL AS ALL THE POLICIES WHICH I AM HOLDING WITH ICICI PRUDENTIAL INSURANCE WILL BE SURRENDERED.
AS THE COMPANY IS ABOVE LAW AND AS A SMALL INVESTOR I CAN NOT ARGUE WITH THEM TO WIN
I ADVISE ONE AND ALL TO FOLLOW THE SAME AND ESCAPE FROM THE CLUTCHES OF ICICI BRAND AS IT IS WHAT EVER THE NO OF NAMES THEY CLAIM.
BE CAREFUL WITH ICICI PRU INSURANCE IN PERTICULAR.
I had taken a CashBak Policy (No.[protected] from ICICI Prudential Life Insurance in 2001. I received a letter Ref. 194997/TransLife dated 02Nov 2010 from Executive Director (Mr. Madhivanan Balakrishnan), ICICI Pru Life Insurance Co. Ltd. stating that my Policy has been given a special celebratory one-time bonus of 1.5% (amounting to Rs. 1951.35).
However, the subsequent Bonus statements from the Company do not have this bonus. Calling their helpline and sending mails to [protected]@iciciprulife.com has not resulted in correction of their records since they simply refuse to accept their own letter. I visited their Branch Office in Bangalore and handed over a copy of the said letter on 17 July 2013 to Abhishek Pathak (Senior Financial Services Manager). Neither did he not respond as assured, he even had the temerity to tell me that there is no such bonus. On asking about the sanctity of this letter, as usual, he said he will get back, but did not.
The intention of ICICI in not resolving this matter is not acceptable to me, and I am determined to take it to its logical conclusion. I request help and guidance. Rajkumar.
However, the subsequent Bonus statements from the Company do not have this bonus. Calling their helpline and sending mails to [protected]@iciciprulife.com has not resulted in correction of their records since they simply refuse to accept their own letter. I visited their Branch Office in Bangalore and handed over a copy of the said letter on 17 July 2013 to Abhishek Pathak (Senior Financial Services Manager). Neither did he not respond as assured, he even had the temerity to tell me that there is no such bonus. On asking about the sanctity of this letter, as usual, he said he will get back, but did not.
The intention of ICICI in not resolving this matter is not acceptable to me, and I am determined to take it to its logical conclusion. I request help and guidance. Rajkumar.
Dear Sir(Bdas),
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
We regret the inconvenience caused. Our representative will get in touch with you in the next 4 hours to assist you with your concern.
We appreciate your patience.
Regards,
ICICI Prudential Life Insurance
Dear Sir,
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com from your registered email id.
Regards,
www.iciciprulife.com
We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.
In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com from your registered email id.
Regards,
www.iciciprulife.com
Refund of policy discontinuations
Dear Forum Pl help me back to get refund on policy discontinuation . I have registered in their greivance and all cells.Pl do help me all managers promised and than changed their word Atish [protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
ICICI PRUDENTIAL LIFE INSURANCE CO.. PVT LTD. — NOT RECEIVED HIS PAN CARD
I AM ALSO SEND A MAIL TO YOU BEFORE THIS MAIL BUT GIVING NO ANT DETAIL GIVEN TOI AM SENDING U AGIN A MAIL WITH COMPLETE DETAIL SIR
I AM NOT RECEIVED HIS PAN CARD TILL DATE 17/11/2008
I AM AND MY FREND BOTH APPLY IT ON SAME DAY, HE HAS RECIVED HIS PAN CARD, BUT I AM NOT RECIVED IT TILL DATE, HE IS ALSO BELONGS TO A VILLAGE, BUT I AM IN CITY OK ANY HOW
MY ADDRESS
NAME :- SATNAM SINGH
S/O SR. RANJEET SINGH
ADD:- NARANGE COLONY, STREET NO:- 2, CHAWK BEED SARKAR ROAD, BACK SIDE B.E.D. COLLAGE, MUKTSAR
CITY:- MUKTSAR
DISST:- MUKTSAR
STATE:- PUNJAB
PIN: - 152026
DATE OF BIRTH :- 16/05/1984
APPLICATION NO:[protected]
COPUN NO :[protected]
e-mail ID :- [protected]@yahoo.com
mob. no. :[protected],[protected]