[Resolved] ICICI Prudential Life Insurance — Pathetic customer service – ICICI prudential Malleswaram, Bangalore | |
ICICI prudential, Malleswaram, Bangalore received a cheque from me on Jan 6 2007 as a payment towards a life insurance policy. On jan 14 2008 when i went to pay the premium for the current year, i was said that i need to pay for the year 2007. On specifying that i had made payment for 2207 using a cheque drawn on ICICI bank, they were of the opinion that the cheque bounced. I checked with the bank only to know that the cheque leaf is unused. Then i reverted to ICICI prudential again only to be said that the cheque was postdated which wasn’t the case. They knew that and also as a policy they didn’t accept post dated cheques. when i said that since the mistake was at there end they need to give me back dated NAV for which they promptly disagreed and said that i need to make a payment for two years else the policy will continue to be in lapse state. They gave a crap about how i should have checked my bank balance to see that the payment want made and that they had sent a mail to that respect, which of course I dint receive and nor do they have a proof of the same. They didn’t let me speak to the manger either because they did not want the manger to know the goo[censored]p or the manager dint want to take responsibility. Whenever I try to reach the manger on phone I am told that either she is busy or not in office. All this has left a bitter taste on dealing with ICICI group as such, because of their callous and indifferent nature. They should stop priding themselves has being a customer friendly group. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
i hav a policy number 02235112.i want to know the statements of my policy which was started from 26 dec 2005.my date of birth is 22/09/1978.ples send all details of my policy to my email id.
I have half yearly policy no 07230768. i submited the premium amount 12, 000 Rs on 2 june 09, that time printer machine was not working, they told, they send the receipt at my home address till now i have not receive any things, they cut the money, this is very bad imprison, , , , , , , ,
again i have to go there and asked for receipt, , ,
again i have to go there and asked for receipt, , ,
i hav a policy number 03166429.i want to know the statements of my policy which was started from july 2006.my date of birth is 17/07/1966.ples send all details of my policy to my email id.
i hav a policy number 03166429.i want to know the statements of my policy which was started from july 2006.my date of birth is 17/07/1966.ples send all details of my policy to my email id.
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+1 860 266 7766
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
i checked with our bank & was found that the payment is cleared but credited to different accont. when i enquired from our cheque issuing bank, it was found that my policy no was deleted & other policy no was written.i gave all such information to icici prudential office allahabad & to our agent but it was not yet corrected.
in general, th reputation of icici bank is very bad iin the market.kindly help to get it sorted. i am not intrested in dealing such bank where such fraudulent activities are going on.
Renu srivastava
lucknow