ICICI Prudential Life Insurance Complaints & Reviews

I had applied for ICICI Prudential Life Insurance (smart kids)in July for an insurance of Rs.5 lacs for my son, Alaric Lewis. So I paid the first installment of Rs. 25,000/-, vide cheque no. 496980 dtd. 14/7/2009 drawn on Saraswat Bank, thru Blue Chip, Kalyan Branch. The cheque was cleared by ICICI on 17th July. After a week their Dr.visited me for a medical test and said that I am fit and ICICI too will confirm and send a letter to that effect. After a fortnight I received a letter from ICICI to do a medical test done at Apollo Hospital, to which I reverted to Blue Chip if it is required, so they said that it should be ignored because their Dr. has confirmed that I am medically fit. I also faxed to them my thyroid test reports for which I take mild doses of Eltroxin 50 mg tablets and now the reports are normal. Moreover thyroid is not a major disease. After a month I enquired about the policy, I did not get any reply, but Blue Chip was informed that the policy could not be issued to the party because the cheque has not been cleared (that is the first lie). I was shocked to hear that because my passbook clearly states that the cheque has been cleared on 17th July. When these details were forwarded to ICICI, now they said that I am not medically fit to be issued a policy so my policy has been withdrawn (2nd lie). On hearing this I was in a mental trauma, because my medical tests did not prove either. I was mentally disturbed so much that my BP shot low, got muscle spasms due to severe tension. Now after 2 months I received their cheque of Rs. 25,000/- vide cheque no. 313358 dated 12/9/2009. On receiving this I was relieved of all the tensions that had created that atleast I got my principal amount, so I deposited this cheque to the bank and found that ICICI has stopped the payment of this cheque. I fail to understand why till today ICICI has not issued a policy to me in the very first place. The mental trauma involved in this is tremendous. This is against the ethics of any Insurance Company. Moreover I had to pay the outward cheque Return charges of Rs.55.15 for NO FAULT OF MINE. Hence I want ICICI to pay me the penalty for all the mental trauma and extra bank charges levied on me. I would request the Consumer Forum to intervene in this matter and give me proper justice.

Dear Sir,

I was looking for an term plan for myself and was searching options for that. I was contacted by MR. Debjyoti, he told me that he is an employee of ICICI Prudential and gave me the plan details of ICICI PRU Pure Protect Elite plan. The plan that was discussed was ICICI PRU Pure Protect Elite, with an Sum Assured of RS. 50,00,000 and term of 30 years with an Annual premium of RS. 13,036. I gave all the documents and filled an application from along with the payment of RS. 13,036 to Mr. Debjyoti(The ICICI Pru Employee from Bannerghata Road Branch, Bangalore) on 14th August 2009. Mr. Debjyoti informed me that my credit card will be charged with the premium, only after the policy gets issued. He also informed me that it will take 4-5 days before policy gets issued and I will have to go for medical examination.

On 17th August 2009, I received a call from ICICI Prudential, informing me that I have to go for medical examination on 18th of September 2009 at NM Medical Centre, Bangalore. I went for the medical examination on 18th September, but while I was undergoing medical examination, I received an sms from my banker that I was charged RS. 13,036 by ICICI Prudential. Now that was a shock to me. as Mr Debjyoti told me that the premium will only be charged after policy gets issued. I called Mr Debjyoti to clarify, and he told me that the amount has been charged to you, because the policy is issued and you will receive the policy in 2-3 days time.

I waited for 5 days, and then I checked the status of my application on ICICI Prudential website on 23rd September 2009, where I got the status as follows:

Contract created, Currently waiting for Issuance


Application Details
Contract No :12371674 Policy Status:Proposal


Receipt Number:LL31385185
Date of Application:14/08/2009
Issued Date:Not Available

Other Details
No.Type of IssueDocumentRequested DateCompletion DateDoctors NameStatus
1Discrepancy D-EXTRA RATING FOLLOW UP23/08/2009 Not available -PENDING
2 MedicalM-MEDICAL EXAMINATION REPORT17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
3 MedicalM-ELECTRO CARDIOGRAM17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
4 MedicalM-ROUTINE URINE ANALYSIS17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
5 MedicalM-COMBINATION OF 12 TESTS17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE
6 MedicalM-HIV 1&2 BY ELISA METHOD17/08/2009 18/08/2009 MR S R PATRI N M MEDICAL CENTREDONE

I again called Mr. Debjyoti on 23th September 2009 to ask him, what is this D-EXTRA RATING FOLLOW UP, he told me that he doesn't know anything about it, and he will give a call after checking with the branch. After that, on 23th, 24 and 25th September, I tried calling him on his cell phone for more than 200 times, he never picked up the phone neither he called me back.

Now to check the status I called the ICICI Prudential customer care no. [protected], and they informed me that the D-EXTRA RATING FOLLOW UP, is nothing but an extra premium needed from customer to issue the policy. I asked them how much extra premium is required and for what reason. But the customer care, doesn't had any answer for my quires. They told me that it's not yet uploaded in the system. ICICI Pru customer care suggested me to contact my advisor for further information, in reply I informed that My advisor MR. Debjyoti is not picking up his cell phone. In reply to my query they told me that the policy has been logged in by advisor MANJRI MRINAL not by DEBJYOTI.

I was shocked to hear that, as I met with Debjyoit and handed over my documents to him, and how come my policy was logged in in the name of another advisor. So I asked them to give me contact number for MAJRI MRINAL ( the so called advisor for my policy), for which the customer care replied that they don't have the contact number of MAJRI MRINAL updated in their system. Then I asked to provide me with the Branch Contact number, for which they again declined stating that their systems are not working. I called customer care 3 times to find out more about my policy, extra premium and the reason for extra premium , but never got the answer from them. They kept telling me that I will receive the extra premium letter in 2-3 days time at my residential address, but I never got any letter on my address so far.

I did received an e-copy of the extra premium letter on 25th August 2009, wherein I was asked by ICICI Prudential to pay the Premium as RS. 14114 as against as the original quote of Rs.13036. I called Customer care again to know the reason behing the extra premium, for which they never gave me any answer.

The EXTRA Premium letter issued by ICICI Prudential, states that I have to pay an premium of RS. 14114, and give an consent to ICICI Prudential that I am ok with the extra premium, and then they will issue my policy.

Since I felt like cheated by ICICI Prudential because of their non-transparent process, their inability to handle customer queries and the cheating done by their advisers. I decided to not to take this policy, I called customer care and asked them about the process to close this policy and get my money back. The customer told me that I should go to an ICICI Prudential branch, and give them a written application, and the I will get my money back in 6-8 working days.

On 29th August 2009, I went to ICICI Prudential, Indranagar Branch, Bangalore, and submitted my written application stating that I don't want to pay an extra premium, so please refund my money back. The customer service officer at the branch, informed me I will receive my money back in 6-8 working days time. I waited till 1oth September, but when I hadn't received money, I called customer Care and they informed me that , they have not received any application my side. They suggested me to contact the branch again, I again went to the branch and their I was told that my application has already been forwarded to the ICICI Prudential office.

I again called customer care on 14th September 2009, and then again I got the same reply that they have not received anything and they again suggested me to go to the branch and check with them. I told them that I visited the branch already a couple of times, and they told me that it's done from their end. Then the Customer Care asked me to email my queries to the [protected]@iciciprulife.com.

on 14th September 2009, I wrote an email stating the whole issue to the [protected]@iciciprulife.com. on 15th September I received an email from ICICI Prudential, stating that they have received my email and will respond back by 18th September 2009. I also received an call from ICICI Prudential Mumbai, and they also informed me that they will get back by 18th September 2009. Now it's 22nd September 2009, today, and I am still awaiting an response from ICICI Prudential.

Today, I again called Customer Care, and again they gave me the same answer to contact the branch.

Now, its too much, I submitted an application on 29th August, and now it's 22nd September, and I am still waiting for my money back from ICICI Prudential. It's my money and I am running from pillar to post to get it. When I call customer care, they suggest me to contact the branch and when I visit the branch, they tell me to contact customer care. In this scenario where should I go now?

Here are my complaints against ICICI Prudential:

1. When I submitted my documents to MR. Debjyoti and he only gave me the acknowledgment, how can ICICI Prudential allow someone else ( MANJRI MRINAL) to be my advisor without my consent?

2. Why ICICI Prudential doesn't have the contact information for MANJRI MRINAL and their Bannerghata road, Bangalore branch office?

3. When I submitted the written application on 29th August 2009, why It;s taking too long to refund my money back?



Hope to see a satisfactory investigation from your end. Please help me out in getting my money back, and overcome this mental tension.

Thank You.

Warm Regards,
Abhishek Sharma
[protected]

If any customer of mumbai have compalints of ICICI Prudential LIC policy, plz call me [protected] Sapan Shrivastava. I will cancel ur policy even after 15 days free look period expire. For fund switch, miss information etc also you can call me. I will active ur policy if it is lapsed. This is free service to harresed customer.

I received a telephone call from above said company's Sn.representative on 27/06/09 and they give me the detail of new product that if i paid min.for a period of three years a sum of Rs.15000/ half yearly , Co. paid min. interest @ 14--16% and maturity value after three year will be above Rs, one lac thirty thousand .On giving verbal consent, Co.send their local representative Mr.Gorav (M.Ph.[protected]), who reach with in 30 minute same day.I told him detail on which i gave my consent and asked him to fill the form accordingly. After few day again i received a call from Delhi and she verified the facts ,the period informed me by her is five year which is incorrect so i informed her that i paid only for three years and on the expiry of this period i want to received back the product. After the lapse of more than 2month i received Life Insurance bearing No.12227722 and the period as per letter "As per our record the term of your Life StageRPis10year" .As per condition no. 2.2 if policy surrender after 3years surrender charges will be [protected]@ 4% of the fund value.Policy certificate shows" due date of last premium:26/02/19". Thus this is clear cheating I want to refund with interest and penalty.

I am one of the customer of Nimbus Hyundai from where i have purchase Santro GLS on 19th Jan 09.
Nimbus Hyundai helped me in financing loan from ICICI Bank. The loan amt was 2.4 Lakhs.

All the documents demanded was provided as per their instructions. Till date I have not received the RC of my vehicle. When i started demanding RC from Nimbus Hyundai they intimated that there is a short of Rs.1900/- on my account. I was surprised because all the payments was done on 19th Jan 09 and other loan fromalities was also done with in day or two. When i enquired i come to know that they have done the insurance of my loan amount which was not at all intimated to me and because of that short payment Nimbus Hyundai is not issuing RC to me.I enquired in Nimbus Hyundai Noida as well as ICICI from MR Karan in Ph. No [protected] , Mr Abhay (ASM) in [protected], Mr Naveen who is in Nimbus for loan activities in [protected] and there was nothing that satisfy me in this regard. Every time i requested for the cancellation of my policy fromthe day one but they have not taken my request and this loan policy has been forcefully imposed on me for which i am not at all ready and because of this reason i am not getting RC from Nimbus Hyundai.

I did many follow-ups but there was no solution. Iam fully harrased and frustated. I need the help and my RC. Kindly do me a favour and help me in my RC from Nimbus Hyundai.



Thanks & Regards
Prabha Manjera
[protected]

Reference:-1. Personally Inform by Telephone on dated 1st Sep 2009 at time 11-45 to 11-55 AM
2. Policy No. 03336998 Life time super Pension scheme.
3. Renewal Premium Receipt No.40262656 dated : 30/6/2009

Dear Sir,

With references to above subject it is very unfortunate that I was to day informed by Rajkot branch that my previous Premium for the period of 30/6/2009 to 31/7/2009 was not credited due to cheque return .
I have submitted PDC No. 601342 dated 21/3/2009drawn on BOB Morbi branch. I was informed that above cheque was bounced. I have visited my bank to know about above mention cheque there I come to know that cheque was not presented for clearing.
So, I request you to credit Rs. One thousand as a Renewal Premium for the period of 30/6/2009 to 31/7/2009 without any delay.
If my policy was laps for any reason mention above should be problem for your well known ins. Company, so do needful in the matter as soon as early.
If anything happen with my above mention cheque number it will be your responsibility










Yours truly,

P V RATHOD

Dear sir,

Sub:- non refund of the amount against policy num[protected]

I had taken a policy num[protected] from ICICI prudential life insurance on dated[protected] but after studying the terms and conditions of the policy I decided to discontinue the policy because it does not suit to me. As per terms and conditions there was a clause that I can discontinue the policy and if the policy documents are returned back to the company within 15 days from the date of receipt of the policy, the entire amount will be returned to me without any deduction, I returned back the policy on[protected] through speed post (receipt no SPED[protected]IN) from prashant vihar post office. After that I again posted a registered letter to the company on[protected]receipt no 400025) as I had not received the amount but.till date no action has been taken by the company.
You are kindly requested to take action and my amount be refunded at the earliest.
Thanking you in anticipation
Yours faithfully
GULSHAN RAI SHARMA
A-3/306, SEC-8 ROHINI
DELHI-110085
M-[protected]


The address of the company where I had posted the document is given below

ICICI Prudential life insurance company limited
3rd floor Stanrose House
1089, Appasaheb Marathe Marg,
Prabhadevi Dadar Mumbai-400025, India.

I have invested in ULIP of ICICI PRUDENTIAL LIFE INSURANCE. My fund was invested in multiplier/flexigrowth plan of the fund.I switched to protector fund after few days.A few days later, I decided to switch back to multipier fund online, but my unit statement online was showing that my previous switch to protector fund had been reverted/invalid & my fund was still shown invested in multiplier /flexigrowth fund.After a gain of around Rs 5000, I switched to protector fund.Around 20 days later, approx. 5000 Rs have been deducted in the name of excess unit allocation. THE FAULT IS AT COMPANY'S END .I have invested in a ULIP where NAVs are daily changing & investor is taking his switching decision based on fund value/unit statement shown on website of company.As such, company's action of deducting Rs 5000 approx after around 2 months for their own fault is not fair.KINDLY ADVISE WHICH AGENCY SHOULD I APPROACH AS COMPANY OFFICIALS ARE NOT WILLING TO RESOLVE MY GRIEVANCE.

Respected sir
maine[protected] ko icici prudential life insurance se "lifetime super pension policy li thi jiska no. 06646695 hai. jiske premium ke bhugtan ke liye maine apne Bank State bank of india branch ismailpur ke account no. [protected] se Rs. 15000(Fifteen thousand only) ka cheque jiska serial No._402130 tha unhe diya tha jiska ki bhugtan[protected] ko ho chuka hai uske bad maine[protected] ko renewal premium rs. 15000 cash bhi jama kiya tha july me mujhe icici prudential ki taraf se ek letter mila jisme kaha gaya ki mere dwara jama pehla premium cheqe ka bhugtan nahi hua jiski vajah se meri polici cancel ki jati hai uske bad maine apne bank ka statement bhi unhe dikhaya jisme ki cheqe ka bhugtan unke fever me hua hai par ve koi bat manne ko taiyar nahi hai aur mujhe bataya gaya hai ki meri policy cancel kar di gayi hai aur cash ke rup me jama mere Rs. 15000 mujhe wpas kar diye jayege mere cheqe wale paiso ki koi jimmedari ve nahi le rahe hai .
Sir mai bahut pareshan hu please help me. wakeel ahamed Vill & post Soraon Allahabad Policy name- Life time super pension plan( Icici Prudential Policy No[protected]
mobile No- [protected]

mai apka bahut abhar i rahunga

On 20th August 2009, at around 12:30pm, I received a call at my landline number from [protected]. The call was from ICICI Prudential Head Quarters (as I was told on phone by the caller) asking for my father. When I refused to entertain his call for any insurance offer, he abused me by swearing and using utmost dirty language which can be ever expected out of executives of a bank of such high repute. It is matter of shame for the ICICI Bank to have employed such shamless and uneducated people who deal in such degrading and insulting manner with the customers.

Dear Sir,
I have a policy with ICICI Pru.
Because of some personal reason I have surrender the policy in free look period on 7/08/2009
but till now I have not received any amount from ICICI Pru.
And I have called them so many times and they said my complied will be resolved with in 6days on priority basis. but after so many days I have not recived the amont.
The details are -

Policy Holder Name - Prashant Mhamunkar
Policy No. 12303947
I hope you will resolved my problem.

Thanks & Regards,
Prashant Mhamunkar

Pankaj kashyap.
Kota .Raj.

ICICI PRUDENTIAL HEALTH SAVER POLICY No : 12250186, and Application ID : HS 00184010

R/sir

I would like to inform you that My name is Pankaj kashyap, Residing at Kota Rajasthan. I was applied for ICICI Prudential Health Saver Policy on 21.07.09. I had applied Family flotter policy. My Policy No : 12250186, and still i have not got the proper documents with full details :-

The details are as follows:-

1) Proper Health save card (i.e. the card is not looking original.)
2) Their is no date of birth & full name on my spouse Health saver card.
3) Not received any lists of Hospitals as said by the icici executive officer before making of policy.

Customer care, I had readysubmit ed all the relavent documents.

Sir, already i had tell this problem through mail.
sir, i got this policy and only one card of myself & not of my spouse then i looged my problem to iciciprulife then they had send me the again policy on 19.08.09 but again the polivy is correct .The full name of spouse is missing, their is no date of birth and major the card they had send to us is a paper like card with lamination infact the first card is looks like an ATM Debit card.My brother, mother, father, sister& bhabhi is having this card but it doesn't looks like a paper laminated card infact it looks like an ATM debit card with full details.

Please consider this serious complain against of ICICI Prudential.

Please review this complain as on priority base.

Need your kind co-operation to give me my justice and give me the original HEALTH SAVER CARD with full details.



Waiting for your faovurable reply.

Thanks
(PANKAJ KASHYAP)
[protected]

Sir,

I have give my complaint in your knowdge regarding wrong sale communication and collect Rs. 20000 for achiving his target.

Pls find the enclosed details where I sent to concerned people for refund my money due to his miscommunication but till this time no revert received...Pls lookinto this matter and provide my money from ICICI produential.


Pls find the trail mail.




Well,

I am very sorry to say but with this big orgnization ICICI customer care giving a fake reply for complaint resolution (as per trial mail) till 13th Aug.


But today is 15th August.

Regards

Hitesh Sharma
[protected]





On Tue, 11 Aug 2009 09:27:55 +0530 wrote
>

Dear Mr. Kumar,

We refer to your email dated 9th August, 2009 pertaining to your Life Stage RP (UIN: 105L073V01) policy number "09710586".

Your concern pertaining to the policy has been noted by us. We are looking into the matter and shall revert to you by 13th August, 2009.

Please contact us for further clarifications, if any.

Yours Sincerely,

ICICI Prudential Life Insurance Co. Ltd.

* Insurance is a subject matter of solicitation

* In ULIP policy, the investment risk is to be borne by the policyholder

________________________________________________________________________________
>

>[protected]Original Message[protected]
>
>Team,
>
>Pls help in this case.
>
>Regards
>
>Hitesh Sharma
>
>On 9 Aug 2009 14:43:45 -0000 "Hitesh p pandit" wrote
>Team, Can you help in my complaint.RegardsHitesh SharmaOn 7 Aug 2009 17:28:18 -0000 "Hitesh p pandit" wrote Mr. Jayant, Sorry to say but till this time I have not received any satisfaction response from your organization.Pls suggest :1. Should I wait for your revert till long time (No SLA).2. Should I have to go for Consumer Court.Because I think it was my big mistake of life that I spend money of Rs. 20000 to that company where its totally useless for me or for any customer.RegardsHitesh SharmaOn 31 Jul 2009 02:44:18 -0000 "Hitesh p pandit" wrote Hi Mr. Jayant, I have a complaint against employee of ICICI who mis-communicate me till one year about my investment.. On dated 11.08.2009 I visit at ICICI bank Panipat branch for collecting some cash from my bank account but some of ICICI employee force me to take some unlip scheme (invest Rs. 20, 000) where he can get the more benefit in yearly basis. Due to busy schedule I was in hurry to move some another place. That time I signed the necessary document where employee told and same date Rs. 22000 debited from my account with transaction ID : Transaction no. M354145. Also got the commitment that If I want this invested refund, its can be credited in my account with request. Now after One year when I visit Panipat branch for inquire about my investment amount but I disappointed that nobody can listen me as I don't have my policy no. Since transaction debited date to till this time no welcome kit provided by organization to me. Also I have to know this policy no. Life Stage RP (UIN: 105L073V01) policy 09710586 after 5 days from net-mail.. After these I just want to stop this policy and want the full amount for my investment within 48 hours.. Also with this circumstances, my trust now totally down with ICICI bank and with service quality. Regards Hitesh Sharma [protected]

Dear sir,
This is with reference to draw your attention towards the PF withdrawal form which i have submitted 6 months back send to your mailing address stating my icici bank a/c[protected], for my employee id -500413, left the company as Senior agency manager, but no revert on the same has been received till date.how can i view the status of the same.Further the company has not even send my form 16 for last year i think which is of no use for the company to keep the same with them.Kindly reslove my query kindly mail your response to my above mention email id.
Thanks & regards
Sumit Grover
[protected].

Sir,
I Mohit Gupta, was the advisor of ICICI Prudential from 24.09.2006 to 31.03.2009. That the ICICI Prudential give the commission of rs. 11, 103/- for the financial year[protected] and deducted the amount of Rs. 1, 144/-. But after reconcile with my bank statement at the year end i found that Rs. 886/- was not credit in my account. I send a complaint in this regards to ICICI Prudentail on 29.07.2009.
But till now I don't get any response from ICICI Prudential.
Kindly help me in this. I also attached the TDS certificate for the Refernce.

My COMMERCIAL car met an accident for which i applied for claim & icici prudential car insurance people started their investigation n they found out an accident has taken place.However just not to play claim they stoop so low they hired goons in the name of investigation officers who THREATENED my driver that if he claims to be driver in this case they will get him convicted in case of murder(due to accident) as people have lost their lives due to this accident, while on the contrary it was just a normal road accident & not even a FIR was lodged.


So all those who gets motivated by ICICI PRUDENTIAL big advertisement claims & false publicity this is their real picture where in they can stoop as low as hiring goons & manipulating facts not to provide insured with their due money.My only reason for mentioning my case here is to save all others like m from harassment & torture that i have faced by hands of ICICI PRUDENTIAL INSURANCE so beware!!

I HAVE A POLICY OF MY CHILD -SMART KIDS BUT SUDDENLY THE COMPANY HAS ASKED ME TO PAY AN INCREASE AMOUNT OF PREMIUM .WHEN I COMPLAINED FOR IT THEN I WAS TOLD THAT DUE TO INCREASE IN GOVT TAX AND EDUCATION ACCES IT IS SO BUT WHEN I ASKED THEM TO CLARIFY IT THEN THEY SAID IT IS DUE TO THE CHANGE OF MODE OF PAYMENT. FROM ELECTRONIC TO NON ELECTRONIC MODE .BUT DUE TO SHIFTING FROM DELHI TO KOLKATA I ALREADY CHANGED THE MODE IN[protected]. BUT IN JANUARY THE ICICI BILLER DESK.CALLED ME ON MARCH 2009 ASKING FOR MAKING THE PAYMENT THROUGH CREDIT CARD. SO I ACCEPTED IT WHICH WAS ABOUT TO START FROM APRIL BUT, AFTER TWO MONTHS I WAS INFORMED THAT MY PREMIUM HAS NOT BEEN PAID AND I RECIEVED A LETTER WITH A LATE FINE OF 33/-.WHEN I COMPLAINED FOR IT THEY ASSURED ME TO START IT FROM THE NEXT MONTH BUT I BEING CHEATED I STARTED PAYING ONLINE, THAT IS THE REASON WHY THEY ARE ASKING ME TO PAY MORE 5% IS IT ACCORDING TO THE IRDA RULE.

RE: Ref # Forever Life RP (UIN: 105N001V01) policy number 00381610.

First Reminder sent on 14-May-09
Second Reminder sent on 25-May-09
Third Reminder sent on 10-June-09
Fourth Reminder sent on 19-Jul-09

The following queries are not sorted out
1) Advisor is rude and keeps on threatening.

2) Services are not available from the Advisor (Bhagwati Chheda) for the change in address, premium receipt followup, payment mode by credit card, change in contact numbers, etc.

3) No Escalation of any email sent is available.

4) During Noc-Dec-2008, I have called Bhagwati Chheda on Mobile [protected] several times, but it's with no reply. My purpose was informing the advisor on change in address.

5) No reminder on premium payments for all the previous 4 years, since all your postal replies has reached me after the expiry of renewal date.

6) During month of May-09, the advisor has called from [protected] and replied unprofessionally with my spouse.

7) No answer on the accumulated amount, details on Surrender value, Loyalty addition, bonus, risk covered for the years 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023., with and without premium continued.

8)As per previous Emails, the surrender value is not justified based on the calculation below

In previous Emails, ICIC replied with The Surrender value = 35% of total premiums minus first premium + Bonus
Total premiums paid till now = 61170
As per your formula, Surrender Value = [35% x[protected]]+ Bonus

Bonus in Mar2006 = 32455.06
Bonus in Mar-07 = 8204.79
Bonus in Mar08 = 7819.80
Total Bonus = 48479.65

Accordingly Surrender Value = [35% x[protected]]+ 48479.65 = 50975

The previous reply of 14-Mar-09 Notifies me with Surrender value of Rs 30433/-

Year------Surrender Amount ******Cash Value of Guaranteed Additions (in Rs.)
[protected], 433***************12594
[protected], 234***************16, 604
[protected], 554***************19, 319
[protected], 970***************22, 130
[protected], 483***************25, 058
[protected], 099***************28, 049
Surrender Amount (in Rs-inclusive of cash value of Guaranteed Additions)

Overall my attempt is the communication to ICICI Prudential on its services, its dissatisfaction, lack of response from advisor, its rudeness in replies and non-availability of customer friendliness. Please note that I have all the Emails communicated to ICICI Prudential since year 2005.

This clearly shows that I am cheated and misguided with this ICICI Prudential Policy and the Advisor has tempted me to pay 6 premiums. Also I remember very well, that the Insurance Advisor informed me during opening of this policy that the --- Sum assured amount will be paid on maturity along with the pension for every year, without any uncertainty.

Finally, the act of rudeness and call hung up from Priya Dixit, with todays conversation is un-professional and not acceptable. The call is received on 27-April-09 at 15.59 hours from Landline No 67178491.

The reply copy of Email is pasted below. ICICI Prudential is not ready to comply the point wise reply. This is cheating to the community.

Question to Reader > Does anyone know the resolution on this? IRDA also failed to reply on this issue.
*********************************************************
From: nikesh.[protected]@iciciprulife.com [mailto:nikesh.[protected]@iciciprulife.com]
Sent: Monday, July 27, 2009 10:19 AM
To: [protected]@yahoo.com; [protected]@gmail.com
Subject: ICICI Prudential Life Insurance Company Limited

Dear Mr. Kankal,

I refer to the email dated July 19, 2009 regarding your Forever Life (RP) (UIN: 105N001V01) policy number 00381610.

I wish to assure you that your complaint has been re investigated thoroughly and we abide by our earlier decision communicated to you via e-mail dated June 20, 2009 and May 26, 2009.

Hence considering the below mentioned facts (please refer e-mail dated May 26, 2009), kindly note any changes to the policy would be as per policy terms and conditions.

For any further assistance, please contact us on our customer service helpline number[protected]MTNL/ BSNL toll-free) or you may also write to us at [protected]@iciciprulife.com.


Warm Regards,

Nikesh Jyoti
Manager - Customer Relations

ICICI Prudential Life Insurance Company Ltd I Direct: +[protected] I Fax: +[protected]
nikesh.[protected]@iciciprulife.com
I www.iciciprulife.com
I
Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Ashok Road, Kandivali (E) Mumbai 400 101
* Insurance is a subject matter of solicitation.
* In ULIP policy, the investment risk is to be borne by the policyholder.

I have deposited the premium of Rs.40, 000 in favour of ICICI Prudential Life Insurance by cheque No.[protected] dated 04/03/2009 on Central Bank of India against policy Nos. 02529228 Dr.Soujanya Machiraju for Rs.20, 000, Pol No.00852801 Dr.Venkatarao Machiraju for Rs.10, 000 and Pol No.00857657 Dr.Soujanya Machiraju for Rs.10, 000. The cheque was acknowledged by your Jalna Branch on 04/03/2009. So far I have not received any receipt acknowledging the premium paid. I have to file the income tax returns in which I have to claim deduction. Your office at Jalna is now closed. I would request you to immediately mail the receipts on my email address in order to make the claim in income tax. The last date for filing the return is 31st July. Please help me.

dear sir,
I had taken two crisis cover policies from your bank last year. One was mine and the other was of my brother but i had not recieved any bond from the bank.
My policy no. is 10886891 and the other policy no. is CR28661364.
I had requested the ICICI prudential branch of SAHARANPUR on 9th july 2009.They said methat they had forward my request for the bond and I will recieve the bond within 3 days.
After this I again went to the branch on 23rd july 2009 and again tell them to forward the request.
But I think that was of no use and till today I had not recieved any bond from the bank.

Thanx,

SHAH FAISAL
[protected]