ICICI Prudential Life Insurance Complaints & Reviews

i radhika lamba filed papers to ICICI prudential life insurance for a icici pru smart kid -new unit linked rp policy. the papers and payment was made in dec '09' but till now no policy papers have been sent to us.
i also requested the manager that i want to drop my policy as i am not satisfied with their services, but there was no answer to my complaint. they just reply that policy will be sent to u within 2-3 days.

name: radhika lamba
policy no: 13052444
policy: icici pru smartkid-new unit linked rp

please help me as i want to drop the policy and the person related r not paying any attention to my calls.

concerned person: rajesh kumar chaubey
designation: .finan.services manager
off.add: icici prudential life insurance company ltd.
1st & 2nd flr, 9& 10, central market, sec=2, punjabi bagh(west)
new delhi-26
mobile- [protected]
email: rajesh.[protected]@iciciprulife.com

As per the discussion with Telemarketing Executive of the (Mr. Deepak – Mobile No. [protected]) it was made to understand that a Short Term Insurance Policy (3 years with guaranteed return) has been floated by the Company and which has not been introduced / released in the open market and it is being dealt with the customers directly. It was made to understand that this is an Investment cum Insurance plan with guaranteed return. If a...

Date: February 05’2010


I had taken a policy Life Stage Assure, Policy Number 12194757, dated[protected], from ICICI Prudential life Insurance Company. I had taken the policy from one of your agents, Mrs. Anju Singh, working at your Delhi office. She described me about some new policies and told me that if I take a policy during the specified time period (approximately 20 days), then I would be entitled to a guaranteed bonus of Rs.50,000/- from the Company, and also that the guaranteed bonus would be given to me within six months.

So I secured a policy, Life Stage Assure, from ICICI, at a premium of Rs.20,000/- per annum. I had chosen the option of half yearly payment of the premium. After the receipt of the policy certificate, I noticed that there is no mention of the guaranteed bonus of Rs.50,000/- anywhere in the policy papers. When I spoke to your agent, Mrs. Anju Singh, on this matter, she told me that this was a special scheme only for a few selected customers, and hence it was not mentioned in the papers. She further assured me that the guaranteed bonus of Rs.50, 000/- would be definitely credited to my account within six months.

However, even after six months, there is no amount credited to my account. When I tried to contact Mrs. Anju Singh, I was unable to communicate with her as her cell number was continuously switched off. I called up the ICICI Prudential life Insurance Company Customer Care Executive and asked about my bonus amount. I came to know from there that there was no such scheme as described to me by Mrs. Anju Singh. The Customer Care Executive further informed me that Mrs. Anju Singh had been dismissed from her job. When I asked whether I could withdraw the current policy or not, I was told that there is neither withdrawal option nor any refund of the premium of 10,000 rupees which I had already submitted as my first premium. It was then that I realized that I had been cheated by your agent, Mrs Anju Singh.

So kindly suggest how I can get the refund amount of Rs.10,000/- from your company.

Waiting for a prompt reply.


With regards

Puneet Pandey

Policy No.:[protected]Life Stage Assure)

For any further query please contact on below mentioned my cell Numbers.

+91-[protected]

I am getting frustrated to deal with ICICI Prudential Life Insurance Co Ltd. To make partial withdrawal from my own contribution, I need to beg them as if they are doing a big favour to me. Officially they maintain that all partial withdrawals will be processed and fund credited within 6 working days from the date of receipt of the application. But despite receiving the documents, they do not process the withdrawal even after 7 working days...

Friday, 21 August, 2009 7:37 AM
From: "jitendra sharma" <[protected]@yahoo.com>Add sender to ContactsTo: [protected]@iciciprulife.comCc: [protected]@vpdconsultants.com

--- On Sun, 7/12/09, EXIT.Assist <[protected]@vpdconsultants.com> wrote:


From: EXIT.Assist <[protected]@vpdconsultants.com>
Subject: Receipt of your PF Withdrawal
To: [protected]@yahoo.com
Date: Sunday, July 12, 2009, 11:38 PM


To

Jitendra Sharma


Dear Sir / Madam

Emp ID ; 526075

We are pleased to acknowledge the Receipt of your application for
withdrawal of PF for Emp Id 526075

The application will be processed and payment will be effected in due
course.

In case of any clarifications you may write to : exit.
[protected]@iciciprulife.com


With regards,

For ICICI Prudential Life Insurance Co Ltd.
Iprupfhelp at VPD Consultants Pvt Ltd




Print this mail only if absolutely necessary. Save Paper. Save Trees."

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that VPD Consultants Pvt. Ltd.(VPD) & Vivek Consultancy Service (VCS), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of VPD /VCS. Before opening any attachments please check them for viruses and defects."

TO


dear sir ,

my em id 526075

iam sent my p.f withdrawal form is before one and half month and is now my application is where now is process is finish or process .

thanks &regards

jitendra sharma

[protected]

Mail Search

1) Policy @ 11204646 cancelled without any reason or request from my end
2) Insurance advisor discrepancies which icici has agreed to and on there own will cancelled the policy
3) No response on my previous complaint regarding the same issue ,constant delays ,
4) Compensation required , reasons for delay ,lack of customer service, apology required and most important reply to the complaint
5) no copy of the complaint which gets filed on the icici website gets emailed on my id nor the advisor on the phone has a clue about it so you have to constantly repeat the same story to everyone .
6) Helpline advisor not giving any inforamtion and constantly asking to wait for 15 days
7) what happens to my family if something were to happen during this one month when my policy has been cancelled by icici without any reason or request from my end .
8) Best of all i still get sms asking me to pay my premium .
9) no response from the grievance redressal link on icici website

Sir,
I G.GOPINATH having Accont no. "[protected]" in kothagudem ICICI branch, as being an one of the wealth customer from that branch I have taken a polocy no:"09664779"(Life stage pension)." I have paid my 3rd premium for that polocy no. and also I got receipt from your bank the details are Receipt no: 81572350 , receipt date: 01/10/2009 , by a cheque no: 23 dated: 24/09/09 from kothagudem branch".

Hence from the above proofs it clear that there no problem from my side regarding payment of my " 3rd year payment towards polocy no:09664779" but I have received " SMS message of dishonouring my cheque no: 23 of amuont Rs 1,00,000 towards polocy no:[protected] by your AD-ICICIPru on Dt:21/01/10 ".

As per above message I feel bad about your delay of alerting regarding dishonour of my cheque. I feel serious about this as that I have already paid my 3rd year payment and got receipt but you alerted me very late to act in this matter.

As the fault is from your side please rectify this problem urgently and consider funds allocation with effect from the date of cheque amount deposited for above mentioned polocy.

Please consider this complaint very seriously and take necessasary actions regarding alertness information immediately after the problem occurs and take displinery actions towards the persons causing this delay in-order to prevent in taking decission in future regarding transfer of all my deposits and polocies to another bank.


Thanking you and I need immeadiate solution in reply in this matter,

Yours faithfully,
G.GOPINATH

My son Davy Garg get the Education loan from Bank of India. the Bank demanded the Insurance, and the ICICI Bank's agent (tied with Bank of India ) make the Lifetime Super Pension policy 07673154 of my son, with a premium of Rs.14000/- pa, ( deducted from laon a/c) witch is impossible to pay for a student who has no income source.

Regards,
Suresh K Garg
439, Anand Nagar A
Tripuri Town
Patiala-147001
Punjab

Policy No: 12736431
Policy : Health Saver
I've taken ICICI PRU Life Health Saver in Oct 2009. I returned the policy in the free-lock period because of low annual limt (life cover). They asked me to pay 5000/- additional premium, to get more annual limit. I submited all policy documents, etc and gave check for the above amount. By Nov, i paid 20000/- premium and was awiting for the reivised policy doucment, insurance card and correctly calculated unit allotments.

To my dismay, Till-date I’ve not received the policy document. There is no revised policy document (booklet), the original policy booklet after correction of the above is missing!!! Till now have made 8 calls their your support team and no signs of receiving them. I have written 12 times (email), everytime their god damn system sends me a reference #. Some mails saying that they tried to reach me. Abo[censored]e bull this was. I received the policy statement which calculted the Units for 20k as of November.

The sad part was even after escalating to the grievance team and the core team in Mumbai, no response yet, it is 3 months since I applied.

I havent got the policy original documents, insurance cards or the correct unit allotment for the premium paid (15k+5k) till date. The only option i need to do is cancel my policy and switch to LIC or Bharti AXA.

There is no sense of customer care, no responibility, loads of confustion and god knows how are they managing all this.

My sincere recommendation is, i went through absolute bad phase in getting this problem fixed. No way i see an end to this at all

Dear sir,

I forgot my password of employee id 563730 please send my pass word and PF Account No.on my email id
Thanking you sir

FACTS OF MY CASE..IN JAN 2008 I WAS DOING OVERSEAS JOB.I HAD COME ON AN EMERGENCY VISIT FOR MY MOTHER BREAT CANCER OPTN.A DAY BEFORE I WAS RETURNING TO KUWAIT I REMEBER THAT I HAD SAVING OF ABT 4 LACS IN MY SAVING ACCOUNT .I WANTED TO INVEST IN A HOUSE AT MY NATIVE PLACE BUT I COULD NOT GET TIME TO GO THERE AND HENCE THOUGHT OF PUTTING IT IN FD .IT WAS LATE IN THE EVENING AND I KNEW ONE BANK WHICH WORK LATE TILL 8 PM AND I HAPPEN TO PASS...

I have to pay insurance premium due for one of my relative. When i approached a branch located at Pollachi(Coimbatore), they said only cheque can be accepted. But the problem is they are not providing any acknowledgement(receipt) for acceptance of cheque. I would like to know the reason for this.

My name is Gurucharan Padki and i am an Advisor of ICICI Prulife, Malleshwaram branch. My Advisor code is 00192133. I work for one of the Big 4 companies and currently based in Hyderabad.

I want to share my bad experience and monetary loss due to the irresponsible management of ICICI prudential, Malleshwaram Branch, Bangalore.

One of my ex classmate,who was working for ICICI Prudential introduced me to this and recommended me to become an Advisor. I did take the IRDA exam and got registered as an licensed advisor (License No: 2620498)

I was assigned to an unit manager by name Himanshu for more than a year during which, i had got in many customers using my contacts.I had no problem the first year with my commissions. Mr. Himanshu, left ICICI and then after that i was assigned to Mr. Venkatesh from Malleshwaram branch. I was out of the country for about 6 months.After i returned i met Mr.Venkatesh (my unit manager) and his Manager Mr.Guruprasad when i visited Bangalore to discuss the .At that time i had misplaced my icici debit card pin number during my tranfer to Hyderabad. I co ordinated with Mr. Venkatesh and he helped me recover it.
When i went to the check the amount credited i was shocked to see there was nothing credited. I again contacted Mr.Venkatesh and he told me that there has been some error on their side and the amount will be credited. This went on for 2-3 months but nothing was credited. After few months Mr.Venkatesh called me and said that i have not been paid because i had not met the target for that year (that was due to my travel to US for 6 months). I was told i was short of Rs 26,000 business that year. I took a retirement policy the same month for Rs.20,000 for myself and Venkatesh told me he will help me with the remaining Rs.6000 to meet the target.I HAVE NOT RECEIVED ANY DOCUMENT FOR THE POLICY I HAVE TAKEN TILL NOW!! I received an SMS to pay the premium (i should have accidentally deleted that sms, for the policy number, but you should be able to find it in your DB for sure.)

So, at the end of the day, i have not received any commission for[protected]. I have no document of my policy and best of all - my unit manager does not respond to my calls!!!! Can you please help me on this? I am very disappointed and annoyed with the way i am handled as a customer as well as an Advisor of ICICI prulife.

Anticipating a positive reply from your end.

Best regards
Gurucharan Padki

My name is Ajit Gupta and I am receiving continuous telephone calls from a B.P.O. on behalf of ICICI PRUDENTIAL on my phone number [protected] for the last 4 days . I am registered with Vodafone as a DND customer . Uptill now I have received almost 200-300 calls on a minute to minute basis. The pepole at the BPO are not only disturbing me and my business but also making my life a living hell by calling each and every minute . Below is the list of no. I am receiving calls from . I hope that my problem is understood and resolved at the earliest .
LIST :[protected], [protected] , [protected] , [protected] , [protected] , [protected] , [protected] , [protected] ,
[protected] , [protected].
I expect you people to take an immediate action because this type of behaviour by your people is not only in contradiction of rules laid down by TRAI but also breaches my right to privacy . I hope that I am not forced to take any legal action.

One of the ICICI Prudential agent call for my fathers Policy last premium due and ask for the payment, then he send a person for collecting the cheque. I have give a cheque of ICICI Bank in the name of Policy Number and he has also given a money receipt of ICICI Prudential. BUT after a week when we check up with ICICI Prudential then found that he has not deposit the cheque in the same Policy No. instead of that he has created one New Policy in my Fathers name with wrong address.

So, Please help me and advice, How to get the my money back from the ICICI Prudential.

Respected madam,

I have to inform u that i have taken a policy of
90,000 rupees from shahnawaz alam[protected] for the one time investment and the executive advice that u can get the benefit of the policy after three years.After three years when i walk to iciciprudential branch office(Varanasi)the branch manager told that Ur policy was punch as in term-plan and u have to submit two more premium amount of 180000.

so i request to do source full need


policy no[protected]
date of premium--13/072006


Regards
ISHRAT JAHAN
[protected]

Hi,

I took a life insurance policy with ICICI, because the representative said that it can be paid through ICICI credit card and later it can be converted to EMI's. The representative compelled me to took this policy. Since it was converted to EMI, it was very helpful while repaying. But now they are saying it is not poosible. I am totally dis satisfied with the false promises given by the representative and the ICICI service.

Regards,
A.Somasundaram

I had purchased policy no 02548768 in 2006 @Rs.18000/- yearly premium paid. Due to bad economic condition and also change of residense I could not continue the policy after paying first premium. I enquired at ICICI Bank Ltd. Dindoshi Branch from where I purchased from official agent of ICICI,when I was advised to wait for 3 years to have surrenderred policy refund.Now after completion of 3 Years,I visited BSL Vashi branch for refund, I was shocked that they are forcing me to revive policy paying Rs54000/- which is not within my capacity.The lady from ICICI Prulife Vashi office also told that refund will not be given.What should I do to surrender my policy and take refund back?

Hi,

I have surrendered ICICI Prudential policy with policy number 05393012 on 20th November, but till date I haven't received the amount.
Below are the details
1. On 20th November I have surrendered the policy, by providing one cancelled cherub so that the amount can be credited to my savings account
2. But the amount has not been credited to my account and sent a cherub (cheque no -409422) to my invalid residential address
3. The cheque got returned back to ICICI Pru Life Mumbai branch
4. I got a message stating the cheque has been returned back, so I submitted request in Secunderabad ICICI Pru life branch stating send the new cheque to ICICI Pru Life Chandanagar branch which is near to my address.
5. I collected the cheque on 27th November from chandanagr branch (The cheque is on my name), and credited the cheque in my savings account, but the cheque got dishonored because that is the previously cancelled cheque (cheque no -409422).
6. Again I contacted chandanagr ICICI Pru life on 1st week of December, they said one new cheque will be issued to me in 3 days and they will call me once the cheque is received by the branch.
7. till 22nd December I haven't get any reply from Chandanagr branch, so I went on 22nd December to know the status of my policy request, the most irritating thing here is, the cheque has been sent on 7th December but the employees in chandanagr branch has not been called me.
8. When I got the cheque the cheque is issued on “ICICI Home Finance" which is useless for me.
9. Now they are saying that the money will be given to ICICI Home Finance and the Home Finance will credit in my account
10. When today on 29th December when I called they were saying they don't have any idea.

I have been receiving call at my number[protected] continously since last three months ,I have been personally requesting them to not call again several times but of no vain ,they make it sure that they spoil our day by calling us again and again .
You are requested not call any of our number by our firm name Raja Ram and sons and my mother number (smt Madhu Aggarwal).

Ankur Aggarwal
[protected]

one of the calling numbers[protected]