ICICI Prudential Life Insurance Complaints & Reviews

Respected Sir/Madam,

I have taken a ULIP Policy with ICICI Prudential Life Insurance bearing # 02331117 which is a Lifetime Policy in Maximiser fund mode. I have placed a request for partial with drawal of Rs.60,000/- on the above said policy on Feb 22nd, 2010 at Chandanagar, Hyderabad branch. I received an SMS on Feb 23rd, 2010 from ICICI PruLife stating "we have received your request for surrender of Policy No. 02331117. The same will be disbursed in 7 working days, subject to validation at our end" and another SMS "Surrender amount for your policy 02331117will be credited to bank A/C xxxx6228 within 4 working days. Please visit any ICICIPru branch for any changes reqd". I got a doubt, and called the branch, was shocked to hear that there was a policy surrender request erroneously placed by one of the branch executive, instead of Partial Withdrawal as per the request made by me in the form filled up and given to the branch. The branch executive named Mr. Ravindra informed me that he is placing a reversal process and will get it reversed as soon as possible and initiate the process of partial withdrawal. On the same day, Feb 23rd, 2010, I have called up the customer care and updated them that an erroenous request of Surrender of Policy has been placed by the bank executive instead of partial withdrawal request, and requested them to update their records to not to get the policy surrendered, hold it until it is being investigated and resolved for the committed mistake. Call Ref # 18160854, Agent Name - Merin.

Since Feb 23rd, 2010, I have been following up with this executive and every day I keep calling the branch executive - Ravindra and he keeps saying that he already placed a request and waiting for response from the respective. Since, last 10days I have been hearing the same feedback from Mr. Ravindra. I visited the branch yesterday, and this guy informs me that the policy has been in Infos state (dont know what that means, may be a dormant state ) and will continue getting the interest on the funds even though it is in the Infos state, when I queried that I would be loosing the interest on the funds on my policy. To my dismay, when I logged on to the webportal to check the status of my policy, my policy was not listed at all, and in the same shock, when I called the customer care, I got a very bad response from the excutive - sukesh initially but when I started digging in further, he started coming to terms and behave with me normally and started giving all the details. He informed on the call that he has registered a complaint again, and it would taken 6days for the so called SPECIAL INVESTIGATION TEAM to revert back to me with an update what has caused the error and all the details about the mishap, and then they will again give me an estimated number of days for getting the issue resolved.By this time, I was totally upset and requested for supervisor and got - Amar on the call, this guy was of little help, he said it will take the same time as the agent has informed me. I requested for next level and got Escalation Manager - Padmini on the call and she assured of giving me a call back before 3pm tomorrow i.e. March 4th, 2010 and then negotiated to call between 12:00pm to 12:30pm with an update of what is the cause of the issue and then how many days it would take them to resolve the issue which is not acceptable to me.

My whole point of filing this complaint is
1. I was in bad need of money and was expecting money to be deposited to my HDFC Bank A/c in one week as per the company policy from the date of submitting the application. I missed a commitment for which I have to pay the penalty.
2. My policy has been closed by the bank on a single go permanently after painstakingly completing the locking period of 3 years and then completing the fourth year as well.
3. Since the day, the bank has surrendered my policy, I’m loosing on the market value that I have to receive on my funds in the policy as per the Life Time Maximiser fund scheme.
4. My request for Partial Withdrawal stays unresolved till date as on March 04, 2010 and unsure when the issue created by the bank will get resolved and my original request for partial withdrawal sees Light.

I, hereby humbly request you to pursue the matter and do justice to me in resolving the issue, and compensate me for the big blunder made by the bank, for which I’m in such trauma and pressure, and had to undergo all the suffering. Thanks for all your help in advance.

Enclosure: I have enclosed the snapshot of my policy summary on the ICICI PRULIFE webportal which is reflecting only one policy i.e. The Pension Policy. My Policy # 02331117 in the records of the company.


Yours Truly,
Ravi.Pallepogu
Mobile # +91-[protected]

A guy V.K.Malhotra( no:[protected]) called from ICICI Prudential and provide me information about policy and said this policy specially launched by company for retired person. I have 4 policy with ICICI Prudential of Rs. 80,000 premium and i am paying premium from last 2 year reguarly without any fault. And guy ask me if you take one policy of Rs.50,000(one time payment) you need not to pay your 3 year premium of all 4 current running policys and you will get all payment after 3 year with 120% bonus( 4 running policy+ 1 new policy of 50,000), you will get all settlements documents of all 5 policy stated that your 4 policy premium ajusted in 5 policy in 140 days. When we receive documents of our new policy its shows Half Yearly mode payment. Then i call again to that guy and said policy paper shows that i need to pay premium on half yearly basis and you said that its a one time payment. That guy again told me that sir please wait for 140 days you will get your all documents from IRDA department. I wait for 140 days and then call back to guy and then that guy said me that sorry sir i have tired but IRDA departments not approved my requests and now you need to pay all premium of Rs. 50000 half yearly for 5 years and you also need to pay your 4 policy premium.

This is not acceptable from a Such a reputated company.

When i complain about this matter to ICICI prudential they said we are not responable for the fault and you need to pay your all 5 policy premium on time otherwise your policy will be lapsed and you will not get any payment from are side.

Can any one help me on this so that i can get my Rs.50000( fraud policy) and pay my rest 4 policy premium.

Thanks
R.D.Bhargava
[protected]

i have not receive courier Awb no. "[protected] dispatched on 23/02/2010 .

Mr.T.R.Arun Center Head Old Airport Road Branch Bangalore, he took 10,000 Rs one Year before telling that he ll Invest that on shares and it ll help me to pay 20,000 Rs premium every year for my Prudential.

He is not giving my Money back or not even he is helping me to renew my Policy,it got due date on 22/12/09 and i am beeing requesting Mr.Arun to return my Money to renew my Policy but he is cheating me

I had purchased a policy called Life Stage Assured, policy number 11448904 in last year March 2009 and at the time of purchasing, it was told to me that i have to pay for 3 years and after that even if dont pay i will be getting returns and i cant withdraw the policy at the 5th year. It was told to me that the tenure/maturity will be for 5 years and after completion of 5 years, i can withdraw and get the entire premium along with the returns. But when i got the documents, it was mentioned that the maturity is of 20years, I called up immediately to the ICICI customer care and told them about it and they said it is jus ta process in which they have to mention it as 20 years of maturity, but it will be for 5 years only as it was told by the executive. Now when i called up then and asked them that is there an option to withdraw this policy since i have a financial problems at my family. They say that it cannot be given as it has to complete its maturity which is of 20 years and i have been calling them from almost 2 to 3months and no one is able to help me. Finally about 2 weeks back i got a call from ICICI Prudential and one of the representative promised me that i will get my amount back since i got a wrong information and fake promises and also it was told to me that i will no tbe benifitted with tht Tax benefits and they will be sending a document to the Tax department that i no more hold a ploicy with ICICI prudential and i will not get any tax benefit, i said ok and accepted and he told me that i will either get a DD or will transfer it to my account in the next 7 working days, now its been 2 weeks and i have not got my amount yet. I got a message for payment due date when i called to ICICI Prudential customer care and told them about this, they say that they dont have any documetation on the same and they will not be able to help me and i ahve to pay the amount. The problem is i have forgotten the represntative name who promised me that i will get my amount back. I would request you to help me in this regards as i do not have much knowledge about these policies.
Thank You..

this is Ajeet Yadav from bhopal M.P. i take a policy of iciciprudential life insurance co ltd hospicare premium is Rs 5230 i take this policy on 16 october 2009 but i recieve this policy on 13 february 2010 i give request for free look cancellation on 15 february 2010 but they said that your policy will not cancel at that time u are employee of the company right now i am not employee of the company same case will be freelook cancellation is accepted by the company i enclosed the document for this as attachment

Date – 19th Feb. 10


To,
The consumer forum officer.


Subject – Complaint about no information from ICICI Prudential on my policy no.[protected].

Respected sir,

With all my pain I want to bring this issue in front of you.

I have a life insurance policy from ICICI Prudential [02448231]. I was suppose to pay the last premium by 18th Feb. 10, But I came to know this thing on 19th Feb. 10 [Today] when I visit their office.

The thing which surprises me a lot was, to pay the extra premium to claim the whole amount.
Now this seems to be injustice to me, as I never had a communication about this rule.
Just because of not having a communication from company side I will be loosing time and money.

Details –
Policy Name – ICICI prudential life insurance
Policy no. – 02448231
Place – Triambak Naka – Nasik.



Problems –
1. No communication about the last date of premium
2. No information on the complications on laps of last date.
3. Not having a proper system available at ICICI pru. Office to launch compliant.






Needs your support on the same.
Nitin Patil
[protected]

Two advisors visited my house for icici pru life insurance policy (assure wealth plus) ,completed the documents and collected a cheque Rs.30000/- as first premium per year.I got a confirmation message on my mobile phone,it showed a total of Rs60000/- to be deposited in a year in two half yearly installments of Rs.30000/- each.I complained at icici pru's customer care.they registered my comlpaint and told me that when i get the policy documents i have 15 days free look period and i can make changes. I told them that i am a govt.servant and my leave costs me a lot.Because i have to go in person to make any corrections ,but every thing was in vain.Now I got the policy document after about 15 days. it has a copy of application form what i have signed in original . i just shocked when i saw a clear OVERWRITING on the total premium amount as Rs.60000/-on Rs.30000 per year.Not only the overwriting but my signatures below this cutting are also fake.

I had started my carrier in the year 2008 in the field of Tele marketing. I worked for 3companies in this time period and always tried to give more business to my companies but what i found that an employer is not at all satisfy by our hard and smart work. Not only me every body working for any of the company or firm are expecting there sweet at the end of the month but if you found that this month you will get of your salaries just because you have not hit your target then what would you react. Your face will become egg.

I want to complain against those company or employers who are just taking tele sales officer in their companies but when the salary time comes then they show's there poorness by showing sales sheet, by excusing you have not worked properly and we have not got good business from you, we are a stater company so you will get your salary next month etc...

I have a request to the Govt. Of India that please don't permit or give registration to those companies especially pioneer assurance co. pvt. ltd 8/ 3 Karol Bagh 2nd floor NR. to Jessa ram hospital new Delhi co. head Brijesh Mathur mob. no. [protected] and miss Sweety Arora mob. no. [protected] are fraud person and selling wrong policies to customers of India and cancel their registration who don't have back up(Finance),or good set up.I am not the only one person who is suffering from this issue there are too many more who are suffering from the same issue.Some times i think i had taken a bad decision of my carrier to become tele sales officier. How can a person live without money in metro city where prices are touching sky from the shelter to food from travel to cloths.


Please please please pay an attention towards our issue other wise we will only think that any Govt. or Law firm are just for watching not for solving any problems. I wish you after reading this blog you will take some action against Employers or companies.

We want our money and Govt. have to make some policy for those who re thinking to start any company or those who had started but not giving the salaries on time.

We all will be great full to you.

Regards
Manish Jain
mob. no.[protected]

Dear sir,
My self is indrajeetsinh zala ( mobile - [protected] ) from bharuch, gujrat.
in my case we have taken thee policy of icici pru life and each policy has amount of 83,333 Rs. so we gave cheque of amount of 2,50,000 Rs to icici agent whose name was Mr. Robin from india infoline bharuch and this all amount has been deposited in icici. but after some time we received that a notice indicating that u have to pay 83333 Rs for every month but we have given this amount for the single premium and agent also told us that this is single premium policy at the time of purchsing then agent said he will convert this in to single premium policy, and he has also promised us that they will give us some gold coin as gift but neigther he gave us coin nor he changed this policy in single premium from last one year he is telling us i will do this but still today nothing has been done from him and ICICI office is saying that u have to pay all this money in every month otherwise your money will be lapsed.
sir ,plese do needful in this regards and take the action as early as possible.

details of policy is below.
policy holder name -karansinh gohil, policy no.[protected]
policy holder name - mahavirsinh gohil, policy no[protected]
policy holder name - pradipsinh gohil, policy no[protected]

Dear sir ,

I am surabhi srivastava worked for icici prudential LIC....I filed my tds return bt didn't recieved of yr 2007-08 and 2008-09...............my pan no is . BJKPS4105G plz do need ful.

thank you so much .


Regards
surabhi srivastava
varanasi

i radhika lamba filed papers to ICICI prudential life insurance for a icici pru smart kid -new unit linked rp policy. the papers and payment was made in dec '09' but till now no policy papers have been sent to us.
i also requested the manager that i want to drop my policy as i am not satisfied with their services, but there was no answer to my complaint. they just reply that policy will be sent to u within 2-3 days.

name: radhika lamba
policy no: 13052444
policy: icici pru smartkid-new unit linked rp

please help me as i want to drop the policy and the person related r not paying any attention to my calls.

concerned person: rajesh kumar chaubey
designation: .finan.services manager
off.add: icici prudential life insurance company ltd.
1st & 2nd flr, 9& 10, central market, sec=2, punjabi bagh(west)
new delhi-26
mobile- [protected]
email: rajesh.[protected]@iciciprulife.com

Date: February 05’2010


I had taken a policy Life Stage Assure, Policy Number 12194757, dated[protected], from ICICI Prudential life Insurance Company. I had taken the policy from one of your agents, Mrs. Anju Singh, working at your Delhi office. She described me about some new policies and told me that if I take a policy during the specified time period (approximately 20 days), then I would be entitled to a guaranteed bonus of Rs.50,000/- from the Company, and also that the guaranteed bonus would be given to me within six months.

So I secured a policy, Life Stage Assure, from ICICI, at a premium of Rs.20,000/- per annum. I had chosen the option of half yearly payment of the premium. After the receipt of the policy certificate, I noticed that there is no mention of the guaranteed bonus of Rs.50,000/- anywhere in the policy papers. When I spoke to your agent, Mrs. Anju Singh, on this matter, she told me that this was a special scheme only for a few selected customers, and hence it was not mentioned in the papers. She further assured me that the guaranteed bonus of Rs.50, 000/- would be definitely credited to my account within six months.

However, even after six months, there is no amount credited to my account. When I tried to contact Mrs. Anju Singh, I was unable to communicate with her as her cell number was continuously switched off. I called up the ICICI Prudential life Insurance Company Customer Care Executive and asked about my bonus amount. I came to know from there that there was no such scheme as described to me by Mrs. Anju Singh. The Customer Care Executive further informed me that Mrs. Anju Singh had been dismissed from her job. When I asked whether I could withdraw the current policy or not, I was told that there is neither withdrawal option nor any refund of the premium of 10,000 rupees which I had already submitted as my first premium. It was then that I realized that I had been cheated by your agent, Mrs Anju Singh.

So kindly suggest how I can get the refund amount of Rs.10,000/- from your company.

Waiting for a prompt reply.


With regards

Puneet Pandey

Policy No.:[protected]Life Stage Assure)

For any further query please contact on below mentioned my cell Numbers.

+91-[protected]

I am getting frustrated to deal with ICICI Prudential Life Insurance Co Ltd. To make partial withdrawal from my own contribution, I need to beg them as if they are doing a big favour to me. Officially they maintain that all partial withdrawals will be processed and fund credited within 6 working days from the date of receipt of the application. But despite receiving the documents, they do not process the withdrawal even after 7 working days and every time enquire they keep saying it is "Under Process". I really do not understand what they mean by this terminology. The best part of the joke is that every time you make a complaint saying that your withdrawal is delayed, they come back saying saying our application will be processed within 6 working days from the date you lodge a complaint. That means by lodging a complaint, they further delay the process - keep shifting the goal post !!! I made a complaint saying that even after 7 working days my application was not processed - the reply I got was - my request will be processed within 6 working days from the date I lodged the complaint - their chat room agents - oh god.. what kind of characters they employ - they must be employing immatured school kids - God save ICICI Prudential

Friday, 21 August, 2009 7:37 AM
From: "jitendra sharma" <[protected]@yahoo.com>Add sender to ContactsTo: [protected]@iciciprulife.comCc: [protected]@vpdconsultants.com

--- On Sun, 7/12/09, EXIT.Assist <[protected]@vpdconsultants.com> wrote:


From: EXIT.Assist <[protected]@vpdconsultants.com>
Subject: Receipt of your PF Withdrawal
To: [protected]@yahoo.com
Date: Sunday, July 12, 2009, 11:38 PM


To

Jitendra Sharma


Dear Sir / Madam

Emp ID ; 526075

We are pleased to acknowledge the Receipt of your application for
withdrawal of PF for Emp Id 526075

The application will be processed and payment will be effected in due
course.

In case of any clarifications you may write to : exit.
[protected]@iciciprulife.com


With regards,

For ICICI Prudential Life Insurance Co Ltd.
Iprupfhelp at VPD Consultants Pvt Ltd




Print this mail only if absolutely necessary. Save Paper. Save Trees."

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that VPD Consultants Pvt. Ltd.(VPD) & Vivek Consultancy Service (VCS), are unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of VPD /VCS. Before opening any attachments please check them for viruses and defects."

TO


dear sir ,

my em id 526075

iam sent my p.f withdrawal form is before one and half month and is now my application is where now is process is finish or process .

thanks &regards

jitendra sharma

[protected]

Mail Search

1) Policy @ 11204646 cancelled without any reason or request from my end
2) Insurance advisor discrepancies which icici has agreed to and on there own will cancelled the policy
3) No response on my previous complaint regarding the same issue ,constant delays ,
4) Compensation required , reasons for delay ,lack of customer service, apology required and most important reply to the complaint
5) no copy of the complaint which gets filed on the icici website gets emailed on my id nor the advisor on the phone has a clue about it so you have to constantly repeat the same story to everyone .
6) Helpline advisor not giving any inforamtion and constantly asking to wait for 15 days
7) what happens to my family if something were to happen during this one month when my policy has been cancelled by icici without any reason or request from my end .
8) Best of all i still get sms asking me to pay my premium .
9) no response from the grievance redressal link on icici website

Sir,
I G.GOPINATH having Accont no. "[protected]" in kothagudem ICICI branch, as being an one of the wealth customer from that branch I have taken a polocy no:"09664779"(Life stage pension)." I have paid my 3rd premium for that polocy no. and also I got receipt from your bank the details are Receipt no: 81572350 , receipt date: 01/10/2009 , by a cheque no: 23 dated: 24/09/09 from kothagudem branch".

Hence from the above proofs it clear that there no problem from my side regarding payment of my " 3rd year payment towards polocy no:09664779" but I have received " SMS message of dishonouring my cheque no: 23 of amuont Rs 1,00,000 towards polocy no:[protected] by your AD-ICICIPru on Dt:21/01/10 ".

As per above message I feel bad about your delay of alerting regarding dishonour of my cheque. I feel serious about this as that I have already paid my 3rd year payment and got receipt but you alerted me very late to act in this matter.

As the fault is from your side please rectify this problem urgently and consider funds allocation with effect from the date of cheque amount deposited for above mentioned polocy.

Please consider this complaint very seriously and take necessasary actions regarding alertness information immediately after the problem occurs and take displinery actions towards the persons causing this delay in-order to prevent in taking decission in future regarding transfer of all my deposits and polocies to another bank.


Thanking you and I need immeadiate solution in reply in this matter,

Yours faithfully,
G.GOPINATH

My son Davy Garg get the Education loan from Bank of India. the Bank demanded the Insurance, and the ICICI Bank's agent (tied with Bank of India ) make the Lifetime Super Pension policy 07673154 of my son, with a premium of Rs.14000/- pa, ( deducted from laon a/c) witch is impossible to pay for a student who has no income source.

Regards,
Suresh K Garg
439, Anand Nagar A
Tripuri Town
Patiala-147001
Punjab

Policy No: 12736431
Policy : Health Saver
I've taken ICICI PRU Life Health Saver in Oct 2009. I returned the policy in the free-lock period because of low annual limt (life cover). They asked me to pay 5000/- additional premium, to get more annual limit. I submited all policy documents, etc and gave check for the above amount. By Nov, i paid 20000/- premium and was awiting for the reivised policy doucment, insurance card and correctly calculated unit allotments.

To my dismay, Till-date I’ve not received the policy document. There is no revised policy document (booklet), the original policy booklet after correction of the above is missing!!! Till now have made 8 calls their your support team and no signs of receiving them. I have written 12 times (email), everytime their god damn system sends me a reference #. Some mails saying that they tried to reach me. Abo[censored]e bull this was. I received the policy statement which calculted the Units for 20k as of November.

The sad part was even after escalating to the grievance team and the core team in Mumbai, no response yet, it is 3 months since I applied.

I havent got the policy original documents, insurance cards or the correct unit allotment for the premium paid (15k+5k) till date. The only option i need to do is cancel my policy and switch to LIC or Bharti AXA.

There is no sense of customer care, no responibility, loads of confustion and god knows how are they managing all this.

My sincere recommendation is, i went through absolute bad phase in getting this problem fixed. No way i see an end to this at all

Dear sir,

I forgot my password of employee id 563730 please send my pass word and PF Account No.on my email id
Thanking you sir