ICICI Prudential Life Insurance Complaints & Reviews

My policy No. was[protected] of ICICI Prudential, Health Solution.
Mr. Mihir Sanghavi ([protected]) of Mumbai, Gatkopar branch made my policy, his boss was Ajay Negi.
At the time of discussion he told me that the premium of the Policy is Rs. 10000. out of which around Rs. 4000 will be deduct as coverage for 3 L Heath Insurance and rest will be made fixed at 9.5% interest. At the time of policy Mihir did not disclose that it is going to be some different. I believed on him, and purchased the Policy. Then the policy paper was sent to my home town in Kolkata. At the time of policy I am told as the max amount is going to invest in FD so i can get back the rest amount even after one year tenure. If He told that I have to continue it for 3 years like any ULIP plan, then I thought some thing different.

Now when the policy covered one year, i went to ICICI Branch, and I am told that it is under ULIP plan so if Ineed my money back, then I have to continue it at least for 3 years. Which is not my expected reasult.
So, requesting you please do not any ICICI Prudential policies before thoroughly check.

Dear Sir / Madam
I have a Insurance policy from ICICI Pro. i purchased this policy in 06/02/2007. My policy details are
Policy type - U39
Policy Number 04427327
I have paid premium of this policy up to feb 09 as per schedule. After that due to some unavoidable reasons I was not able to pay premium of this policy.
Now i have made payment all due premium for my policy by online payment facility.
Now after accepting my money bank is denied to change my policy status. My policy is still reflecting in-active.
I have already raised this issue with bank thru chatting facility provided by bank on there web site and same issue was raised to customer care but they are not able to satisfy my questions and also they are deny to give contact number of any senior authority. Customer care is not advising me to go to bank and fill up forms and submit them in bank. At present it is not possible for me to visit bank and also while accepting premium online it was clearly mentioned that policy get revived by paying that amount.

My question and complain with bank is

a) If bank has accepted my money for due premium than how they can denied activating my policy.
b) If there is any process for activation of policy than same should be informed before accepting money.
c) As at the time of payment there was no information provided on my login window for any bank visit or any other formality and it was clearly mentioned that I can revive policy online but just paying my balance due premium. Then how bank is denying now?
d) Its clearly a mode of harassing customer. Banks have taken customer's hard drawn money and now bank is playing with customer giving him feedback to visit bank branch and fill forms to run for realization of his asset.
It’s not only a point of realization of one policy. It’s reflecting views of bank processes and there way of working and there dealing with customers. Bank has made customer care center to get rid from there valuable customers. Customer is breaking his head with customer care and again at last getting same reply to run in bank as per traditional methods bcz after all it’s my money and there is no pain to bank for my money. Bank has made facility of online payment just to grab money of peoples. There must be some check on working of banks and there dealing with customers. I Can’t understand that bank has provided website, login id, online payment facility to facilitate customers or to facilitate themselves bcz with all these facilities bank grab money and let customer to again run for its money.
As I want to withdraw my policy now, Please advice me the process to get back my money.

Regards

Inder Jeet Singh
Email id – [protected]@hotmail.com

i selected for the PGPMI course. i was appoint for the UNIT MANAGER. company given me FSC position. i invest 2 lac through bank loan,
finely i had join in Indore as a AHAM hardcore direct sales dated 18 aug 2008. Company given me too much pressure, i had talk to HR for that please change my profile.....i cant leave job bcz i had taken loan.
my senior behave in bad manner.
after 9 moth, HR said. u have to resign. i will make you terminate in fraud case, i will destroy your career. you will not get job anywhere
finally i leave job dated 18 may 2009.
till now my PF amount not transferred.

i have lot of depression. and so on , i cant show you in writing.


thanks

Dear sir,

I have mailed to mafoi office in allahabad for P. F. No. query, but there is no response. Kindly suggest to search P. F. no.I was employed in Icici Pru gorakhpur, My dep. id is 79973 and name is Mohammad Shamim.kindly help in the same subject.

Regards
Mohammad Shamim
[protected]

Respected Sir,
I am Gurcharan Singh. I belong to Distt. Amritsar at Punjab. Sir, March 2009 i taken policy of life stage Pension plan. Sir i gave Premium Money amount 15000 to sales Manager Prabjit Singh. But he did play fraud with me . He didn't submit my rupees . He gave cheque to bank . which did reject by Bank due to empty account . Sir , now i went to Bank deposit my second term premium payment but bank told me no one policy is continous in your name . your cheque have been cancelled due to empty account Sir i have given full payment to sales Manager but he did not deposit in Bank sir give me justice please . Ii am writing full adress of bank and me.
Bank Adress
ICICI Prudential Life insurance
Batala Branch
Distt. Gurdaspur Punjab
My full Adress is
Gurcharan Singh S% S. Prem Singh
VPO- Butter Sivian
TEH- Baba Bakala
Distt-Amritsar
Punjab 143205
My cell no +9197790=21563

repected sir,

i had a SIP account of ICICI prudential Dynamic Growth Fund. i had applied for its redemption in first week of Mar 2010. The tele executive has confirmed the mailing address two weeks earlier but the redemption amount has not been recevied till date.

It is requested to please do the needful so that i can get my amount on time. i would like to receive it through ECS in my bank account registered with you.
My Axis Bank account detail is-Awadhesh Kumar Verma
A/C N o.[protected]
Branch-Gwalior

I m presently in Gwalior and my correspondence address is:

Dear Sir

Please find below all my conversation with ombudsman and ICICI Prudential for the compalint against them , but no resolution recieved from there end on the same .
________________________________________________________________________________...⇄

RE: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425
Fri, January 29, 2010 1:31:24 AM
From: "[protected]@irda.gov.in" <[protected]@irda.gov.in>View Contact
To: Neelam Agnihotri <[protected]@yahoo.com>


Dear Sir/Madam,

Your complaint is forwarded to the Insurance company for resolution of the matter at their end. You will be delivered a complaint registration no. (if postal address is already provided along with the complaint) which you should mention in your all future communications in respect of this complaint.



However, please note that we do not adjudicate any dispute between the insurer and insured.


Regards,
(Sudipta Bhattacharya)
Deputy Director
IRDA
Hyderabad.

-----Original Message-----
From: Neelam Agnihotri [mailto:[protected]@yahoo.com]
Sent: 12 January 2010 21:38
To: [protected]@irda.gov.in
Subject: RE: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425

Dear Sir,
Please find the attachment

--- On Tue, 1/12/10, Neelam Agnihotri <[protected]@yahoo.com> wrote:

From: Neelam Agnihotri <[protected]@yahoo.com>
Subject: RE: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425
To: [protected]@irda.gov.in
Date: Tuesday, January 12, 2010 , 3:59 PM

Dear Mr. Bhattacharya,

Please find enclosed the complaint form and the rest details are mentioned in the trail mail.


Regards
Neelam Agnihotri
[protected]


--- On Wed, 12/23/09, [protected]@irda.gov.in <[protected]@irda.gov.in> wrote:


From: [protected]@irda.gov.in <[protected]@irda.gov.in>
Subject: RE: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425
To: "'Neelam Agnihotri'" <[protected]@yahoo.com>
Date: Wednesday, December 23, 2009 , 11:50 AM


Dear Sir/Madam,


We could not process your complaint due to some or all of the following reason/s:

policy/proposal/client id/application/cheque number not mentioned

name of the insurance company not available

subject matter of the complaint is not clear

your contact address is not provided

not readable on our system


You are requested to lodge your complaint afresh with due intimation of the policy no., name of the insurance company, subject matter of the complaint and your contact address. You are requested to use the complaint registration form available in our website www.irdaindia.org. A copy of the complaint registration form is attached herewith for your convenience.



Regards,
(Mr. Sudipta Bhattacharya)
Deputy Director
IRDA
Hyderabad.

-----Original Message-----
From: Neelam Agnihotri [mailto:[protected]@yahoo.com]
Sent: 09 December 2009 14:38
To: [protected]@irda.gov.in; [protected]@yahoo.co.in; [protected]@ndtv.com; [protected]@iciciprulife.com
Subject: Re: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425



Dear all,



Please find below the trail mail and request your urgent action on the same as it has already been pending since three months.



To " Life Complaints . Gov "



Kindly know that i have not be getting any revert from ICICI pru inspite of repiptative followups with them.



Hope to get an early reveret from ur end also.



Thanks & Regards

Neelam Agnihotri
[protected]


________________________________________________________________________________...⇄
From: tariq <tariq.[protected]@iciciprulife.com>
To: [protected]@yahoo.com
Sent: Mon, March 22, 2010 4:45:39 AM
Subject: ICICI Prudential Life Insurance Company Ltd Call ID 21634788


Dear Ms Neelam Agnihotri ,



I refer to your letter highlighting concerns pertaining to your LifeStage Assure (105L083V01) policy number 11370425.



As per your request, we have reassessed your concern with all the concerned parties and have considered all the aspects before providing our decision to you. Post review of your concerns, we wish to inform you that the company stands by its decision conveyed to you vide our email dated December 23, 2009 and the same may be considered as a final stand taken by the company in this regards. I am attaching the same below for your perusal.



I trust this adequately clarifies the stand taken by the company in this regard and believe that you would have understood the same in its right perspective.



Incase of any further assistance, please contact us on our customer service helpline number[protected]. You may also write to us at [protected]@iciciprulife.com.





Warm Regards,











Tariq Malwawalla





Associate – Customer Relations











ICICI Prudential Life Insurance Company Ltd
I
Direct: +[protected]
I
Fax: +[protected]

tariq.[protected]@iciciprulife.com
I
www.iciciprulife.com
I


Vinod Silk Mills Compound, Chakravarthy Ashok Nagar, Ashok Road, Kandivali (E) Mumbai 400 101











* Insurance is a subject matter of solicitation.

* In ULIP policy, the investment risk is to be borne by the policyholder.



-----Original Message-----

From: teena katyal [mailto:teena.[protected]@iciciprulife.com]

Sent: Wednesday, December 23, 2009 5:21 PM

To: '[protected]@yahoo.com'

Subject: ICICI Prudential Life Insurance Company Limited



Dear Mrs. Neelam Agnihotri,



This is in reference to your email dated November 29, 2009 regarding your LifeStage Assure [UIN: 105L083V01 ] policy number 11370425 issued in your life.



With reference to the concern pertaining to your signatures being discrepant, we wish to state that you had submitted an application bearing number LL30257785 for insurance on your life under the LifeStage Assure.



On the basis of the information given by you in the proposal form and in accordance to our underwriting norms, a Policy bearing number 11370425 was issued on your life on 10th March 2009. The Policy Document was delivered at your residence / mailing address on 21st March 2009.



We submit that in as per Clause 6 (2) of the Insurance Regulatory and Development Authority (Protection of Policyholder's Interests) Regulations, 2002 every policy document sent by the Company is accompanied by a forwarding letter which clearly mentions that in case the Policyholder is not satisfied with the features or the terms and conditions of the policy he can withdraw/ return the policy within 15 days i.e. under the "Free Look period" provision. We state that the policy document was retained by you and you did not raise any concern on the signature discrepancy during the Freelook period. This clearly implied that you were agreeable to all the policy terms and conditions and the details in the proposal form.



We further submit that as per Regulation 4(1) of the Insurance Regulatory and Development Authority (Protection of Policyholder's Interests) Regulations, 2002, a copy of the Proposal form is also sent along with the Policy document thereby giving an opportunity to the Policyholder to re-examine the replies made by him in the proposal form and get the details rectified in case of any discrepancies. We state that you never approached the Company stating that any information given by you in the Proposal Form by him was incorrect or untrue or that the signatures were not yours.



After careful evaluation from the concerned department, it is evident that there is no proof to suggest that your signature were discrepant. In view of this, we cannot accept your request for canceling the above policy and refunding the premiums paid there under.



We state that any benefit under the policy becomes payable strictly in accordance to the policy terms and conditions. For further details, you may refer the policy document sent to you.



In view of the above, we are unable to comply with your request for cancellation of policy or a refund of premiums paid.



I trust the above explanation puts your concern at rest.



Incase of any further assistance, please contact us on our customer service helpline number[protected]MTNL/ BSNL toll-free) or[protected]. You may also write to us at [protected]@iciciprulife.com



Warm Regards,



Teena Katyal

Manager – Customer Relations



ICICI Prudential Life Insurance Company Limited Direct: +[protected] Fax: +[protected]

teena.[protected]@iciciprulife.com www.iciciprulife.com


________________________________________________________________________________...⇄

--- On Sun, 11/29/09, Neelam Agnihotri <[protected]@yahoo.com> wrote:


From: Neelam Agnihotri <[protected]@yahoo.com>
Subject: Complaint Against ICICI Prudential for fraudulent Act - Policy No 11370425
To: [protected]@irda.gov.in, [protected]@yahoo.co.in, [protected]@ndtv.com, [protected]@iciciprulife.com, [protected]@iciciprulife.com, [protected]@iciciprulife.com
Date: Sunday, November 29, 2009 , 6:55 AM

Dear all



I , Neelam agnihotri working as a senior assitant in State Bank of India is filing a complaint against ICICI Prudential , as have got a policy done with them in Feburary dated 21st 09 of the same month .

As per my communication with FSC mr. Deepak Bhola sitting at the branch office of sector 9 Office , i was told that the policy was done with an annual premium amount of Rs 20,000/- for the policy no 11370425 ( insured amount Rs 200000 ) and will recieve the policy documents with same details . But many months passed by and i did not recieve the documents and then one day my maid found the same lying in a very bad state in the bushes in my garden . Then suddenly i start recieveing letters from your office for payment of second premium amount which left me shocked and then i got to know from the documents send by you that the policy was done for half yearly premium amount of Rs 20000/- i.e Rs 40000/- annually .



This is to bring to your notice that by the time i got the policy documents the freelook period had already been over and inspite of my continous follow -up with the customer care of ICICI Prudential on phone of closing my policy and returning my money Rs 20000/- as i have been sold the policy by their representative wrongly and a careful check through the form has also brought to light the fact that they have also forged my signatures at many places on the form and have also mentioned wrong contact number in polciy which i got corrected after reptative conversation with their customer care . The details of the conversation are as follows :

- First submitted a written complaint at their ofiice on 16th September with due recieving from them .

- Then a verbal communication on phone with Mr. Ojus Executive at their customer care call centre , but no revert on my complaint .( on 27th Oct 2009 )

- Had a word with his senior Supervisor Mr. Hemant on 27th Oct also , who told me that the Feeedback no is 14050490 and they are again sending the complaint to higher athuroties for relook as they have earlier rejected my complanit saying that we could have got the same freelooked and so now the policy can not be closed and no money will be returned , so i told them all the above mentioned deatils again , wherein they said will look in to the matter .

- Then on 9th Nov spoke to the Vipin and Harpreet but was in vain as they asked me to wait till 17th Nov for resolution , but have not recieved any details from any of them till date , so writing to you for resolution and getting my money back .



Please note that i am the only bread earner of my family as my husband has been on bed since last 6 years and have 2 daughters and a son for whom i have to takcare of his studies and takecare of my house also . Also note that 20000/- amount is a very big amount for a goverment employee who is the single earner of her family .



Kindly consider all the above details as have been mentally haressed and cheated since the time this policy have been started .



Looking forward to your positive and prompt response on my complaint .


Thanks and Regards

Neelam Agnihotri
[protected]

Dear Consumer forum,
I have taken my policy from ICICI 3 years ago. my complaint:

1. during the policy initiation, the agent told me that I can change the payment frequecy ( yearly / monthly) and increase / decrease premium too.

* after 3 year I requested ICICI
- to change my frequency of payment to yearly - they agreed and changed immediately.
- to change the my preminum amout from 36k / year to 12k per year, I got a mail from customer care that as per the policy they cannot change to 12 k it should be mim 20k. I said fine. go ahead change it.

TILL NOT THIS IS NOT DONE AND CUSTOMER CARE PEOPLE ARE ALMOST HARSING ME LIKE ANYTHING. EACH TIME ONE PERSON I HAVE TO EXPLAIN WHOLE STORY.

POINT TO HIGHLIGHT IS: THEY ARE DEDUCTING SOME AMOUT MONTLY FROM MY EXTING AMOUNT, AS PER THE POLICY I CAN CLOSE THE ACCOUNT ANY TIME AFTER 3 YEAR, I TOLD THEM TO CLOSE TILL NOW ITS NOT CLOSE AND DEDUCTING AMOUNT FROM MY CURRENT POLICY AS MAINTENANCE.

CAN SOME ONE HELP ME

Dear Sir/Madam,
I Anurag Das Kuldeep, as credit card holder of icici bank.
My issue is that i had use a credit card to pay rupees 25000/-half yearly premium of my wife(Bulbul Kumari Yadav, Date Of Birth = 26/may/1983) insurance policy no. 06927097 on 10/02/2010.and Clearly fill that only once i am using my credit card for premium payment. but on 20/02/2010 ,unknown fake transaction of 25000/- is done from my card and credit to icici prulife insurance co. without knowing me. my concern is that how they take this 25000 amount & why they proceed it & who done this fraud documentation & transaction from my account. and on the other hand icici credit card is charging payment due of rupees 25000/-.so i am in big problem. this are the following detail:

credit card transaction detail = date - 20/02/2010, Ref. No.-74678720052027128576666,
Transaction Detail - ICVBP IPRUODAY, Amount -RS 25000/-.

Name As In Credit Card = A D Kuldeep
Date Of Birth = 02/April/2010
Mobile =[protected]singapore) and [protected](india ) but not in service since 10/02/2010.

Kindly help me and guide me to come this Problem.
Thanks
Anurag
[protected]

Here iam copying the email converstion .

== 1st mail to icici bank===========================

RE:'ICICICARE=[protected]' level1complaint/ Credit Card
InboxX
ICICI Bank Customer CareDear Mr. Kuldeep, I regret any inconvenience caused due to our credit card se...
Mar 20 (4 days ago)
Reply |anurag das to prashant.singh, mca, bulbul.yadav, ICICI
sow details 9:21 AM (2 hours ago)
Complaint No. [protected]
Dear Sir/Madam,
My issue is i made a payment of my wife ICICI PRU insurance policy no. 06927097
of an amount rupees 25000/. which is in half yearly mode and I clearly fill the form that
only once iam using credit for the premium payment. and Directly handover to the Branch
Manager as some operation trainning is going on.
Mr. Prashant Singh
Branch Manager
ICICI PRU LIFE INSURANCE CO.LTD.
Grace Plaza Complex.Plot No.19 Shop No.109-110 1st Floor
Priyadarshini Pansar, Nehru Nagar, Bhilai - 490020
Tel.. Dir..[protected].Board 4044108.Fax 4091666
Mobile: [protected]
After that on 10 /02 / 2010 ,i come to singapore. then how and why my 25000/- credited to ICICI Pru from my creditcard.
This is very big issue and kindly solve it.
Thanks
Anurag
[protected]
to open attach file password = adku0204
On Sat, Mar 20, 2010 at 11:32 AM, ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:
- Show quoted text -
Dear Mr. Kuldeep,
I regret any inconvenience caused due to our credit card services. I have attached the credit card statements from September 2009 till March 2010 for your reference. On the basis of our records, we inform you that your e-mail statements are forwarded to your registered e-mail ID urs.[protected]@gmail.com every month. Total amount outstanding as on March 19, 2010 is Rs.28,929.42. We request you to make the total payments according to your credit card statements to avoid financial charges.We request you to confirm us further any specific month statements required to assist you.We like to inform you of certain facilities, specially designed to suit your conveniences and requirements:
A) You may choose to call up our 24-hour Customer Care to know amount outstanding.
B) You may use our IVR (Interactive Voice Response) system by calling our 24-hour Customer Care to know amount outstanding using your ATM pin.
C) You can view your credit card details online, by linking your credit card account to the internet banking for the past two years at no extra cost.
D) You can visit the nearest ICICI Bank ATM and request for a balance enquiry.
E) E-mail and mobile alerts:
You are registered for ICICI Bank's E-mail alerts on your e-mail ID urs.[protected]@gmail.com and SMS alerts on your mobile phone number [protected].
You will receive the following alerts pertaining to your credit card:
Due Date Alert: Five days before the payment due date
Available Credit Limit: When 90% of your credit limit is utilized or when only Rs.2,000.00 is available for spending
Receipt Alert: On receipt of payment.
If you wish to register an alternative e-mail ID or a mobile phone number for alerts or if you wish to unsubscribe from this service, please write to us.
I request your co-operation in this regard.
Sincerely,
Rajyasree Kalluri
Customer Service Officer
ICICI Bank Limited
Our ICICI Bank website www.icicibank.com has a new look. We urge you to visit the website and familiarize yourself with the navigation.
"Now get your credit card statements whenever you feel like, simply visit the cards section on www.icicibank.com and click on Personal Banking >Cards> View credit card e-statement.This facility will not be available for Add-on Card holders and ICICI Bank Amex Card holders."
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section of www.icicibank.com.
Stay connected for communication by updating your contact details through "Forms Center" at www.icicibank.com
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

==2nd mail i got from icicibank =========================================

Dear Mr. Kuldeep,

We request you to visit the web site of Prudential ICICI http://iciciprulife.com/ipru/nri/nri.jsp
www.iciciprulife.com

OR

Write to [protected]@iciciprulife.com for further details.

OR

We request you to write to [protected]@pruicici.com for any queries relating to mutual funds.

For any queries related to Insurance, we request you to write us at [protected]@iciciprulife.com regarding the transaction made towards the ICICI Prudential of Rs.25,000.00 on February 20,2010.

Sincerely,

Biswajit Sahoo
Customer Service Officer
ICICI Bank Limited

===3rd mail toward icici prudential lifeinsurance co.ltd==========================

from anurag das <urs.[protected]@gmail.com>
reply-to piyu.[protected]@rediffmail.com

to [protected]@iciciprulife.com,
[protected]@iciciprulife.com

dateWed, Mar 24, 2010 at 10:49 PM
subjectUnknown Fake Transaction of Rupees 25000/.
mailed-bygmail.com

hide details 10:49 PM (3 hours ago)


Dear Sir/Madam,
My issue is that i had use a credit card to pay rupees 25000/-half yearly premium of my wife insurance policy no. 06927097 on 10/02/2010.and Clearly fill that only once i am using my credit card for premium payment. but on 20/02/2010 ,unknown fake transaction of 25000/- is done from my card and credit to icici prulife insurance co. without knowing me. my concern is that how they take this 25000 amount & why you proceed this & who done this fraud transaction from my account.
Credit Card Number = 4477 xxxx xxxx 1007
name = A D Kuldeep
Date Of Birth = 02/04/1981
Vailid From = 08/07
Vaild Thru= 08/11
Kindly Solve the Problem & clear this issue, So i can Pay the exact amount o[censored]sage.
Waitting for Reply......
Thanks
Anurag
[protected]

Dear Sir
My self M K Siddiqui residing at city Jaipur
One of the ICICI Manager sales visited my residence and offer a policy name (ICICI pru LIFE stage PENSION Ad UIN 105l100V01) which he say the best at present.
On 16 Jan, 10, received a policy bearing No: 13265615, premium of Rs.25, 100/-
while going through the policy papers i found that the form which i submitted and signed for the policy , are not mine, Xerox copy of the form was attached with the policy but some one else has signed my policy.
Same I conform from the ICICI manager who visited my residence, later he confirm that someone has done it and it’s a mistake.
In protest I return the policy in original on 27th Jan, 10 and receive a receipt from the Manager who offer me the policy
He promised me that the amount will be return with in ten days.
I am sorry to say that till date (24th March,10) I didn’t get my money back , when I call to the manager his answer is it is under process , response is really very bad,
My request is that my amount be return back to me at the earliest and the person be punished for wrong doing so that in future same problem of fake sign can be avoided

Policy No. 13368731
Complaint No(Of Telephonic Complain):1821354
I have previously logded a complaint for the policy through email and telephone.I have been given wrong information about the policy by the agent.The number of premium to be paid was told to me was only one,but in the policy it is mentioned to be three premium.I find mysel[censored]nable to pay the premium.And even the my date of birth has also been mentioned wrong in the policy.
Please, look into the complain and duely cancel the policy.

One Mr.Rajiv, claiming to be calling from ICICI Prudential, Head Office,
(Videocon Building), Delhi has enquired about my existing policy and said I can invest further Rs.30000.00 for 7 years and will get Rs.300000.00 on 7th year first day.
I have told him that Insurance Policies were never sold like this and also that I could make out that he is not calling from ICICI, as there is no Head Office in Delhi, he started threatening me that I should prove that he is not from ICICI. I have told him that I do not want to talk any more and I have disconnected.

He again called me in a few minutes and threatened me that he will make my life miserable.
I have told him that I have both his numbers and I am going to Police, he disconnected.
The numbers from which he had called me :[protected] &[protected] and[protected].
I DO HAVE ANY FEAR ON ALL THIS, BUT THESE CATAGORY OF CALLING ASSITANTS BY REPUTED COMPANIES ARE ONLY SPOILING THEIR NAME IN THE MARKET.

Policy No.13368731
Me, Ravindra Nath Sinha has been delivered the wrong details of the policy. I am a senior citizen and I find mysel[censored]nable to pay the three payments of the policy, which was originally stated to me only one time payment by the agent of the company. And even the date of birth has also been mentioned wrong on the policy. Originally it is 1.7.1933 and on the policy it is mentioned as 1.7.1941. So, I want to cancel the policy as I find mysel[censored]nebled in doing the payments.
I will be highly thankful to you if you consider my complaint as soon as possible.

HI,

Please find below copy of my complaint,

From : Kulkarni,Pavan V
To : '[protected]@iciciprulife.com'
cc : '[protected]@iciciprulife.com'
subject : Payment made towards policy no. 04775330 using HDFC credit card ([protected]) which generated transaction id 033193 is not reflecting on the policy


Hello,

This is regarding my premium payment towards my policy no. 04775330.

On 3rd of March I made a payment of 10000 Rs using my HDFC credit card ([protected]) which is reflecting on my credit card as I got a confirmation from the bank, but strangely it is not reflecting on the policy. Transaction id generated for the payment is ‘033193’.

I contacted customer support but they did not prove much o[censored]se and instead asked me to drop a mail to '[protected]@iciciprulife.com', which I did. That generated the call id 21597126 and later got a reply saying no payment was received. So I contacted HDFC again and they confirmed the payment status with the above mentioned transaction id and also mentioned that they can not generate statement till 15th as that is the end date of my billing cycle.

So is it possible to check what the issue with transaction id 033193 is as I understand that payment can not be made to some other policy as the name of the policy holder and name of the card holder should match and I only have one policy with you?

Thanks in advance for looking into this urgently.

Regards,
· · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·
Pavan Kulkarni

Ref. My life time pension II policy no.01329966 and life stage pension policy no.11027125
To pay annual premium, I phoned more than dozen times to company representatives (Manish kumar [protected] and Dharmesh [protected]), who lured me for above policy) to pick-up cheques. But in spite of their repeated assurances & promises to visit me today/tomorrow, none did not turn up. This upset my other programmes wasting my time in waiting at fixed time. ICICI Prudential Life Insurance Co was emailed several times to take action against these persons, but it also behaved same way. It seems that company's policy is to get insurance policy and then forget the policy holder. I advice not to believe its representatives any more, & for any help whatsoever.

Respected Sir/Madam,

I have taken a ULIP Policy with ICICI Prudential Life Insurance bearing # 02331117 which is a Lifetime Policy in Maximiser fund mode. I have placed a request for partial with drawal of Rs.60,000/- on the above said policy on Feb 22nd, 2010 at Chandanagar, Hyderabad branch. I received an SMS on Feb 23rd, 2010 from ICICI PruLife stating "we have received your request for surrender of Policy No. 02331117. The same will be disbursed in 7 working days, subject to validation at our end" and another SMS "Surrender amount for your policy 02331117will be credited to bank A/C xxxx6228 within 4 working days. Please visit any ICICIPru branch for any changes reqd". I got a doubt, and called the branch, was shocked to hear that there was a policy surrender request erroneously placed by one of the branch executive, instead of Partial Withdrawal as per the request made by me in the form filled up and given to the branch. The branch executive named Mr. Ravindra informed me that he is placing a reversal process and will get it reversed as soon as possible and initiate the process of partial withdrawal. On the same day, Feb 23rd, 2010, I have called up the customer care and updated them that an erroenous request of Surrender of Policy has been placed by the bank executive instead of partial withdrawal request, and requested them to update their records to not to get the policy surrendered, hold it until it is being investigated and resolved for the committed mistake. Call Ref # 18160854, Agent Name - Merin.

Since Feb 23rd, 2010, I have been following up with this executive and every day I keep calling the branch executive - Ravindra and he keeps saying that he already placed a request and waiting for response from the respective. Since, last 10days I have been hearing the same feedback from Mr. Ravindra. I visited the branch yesterday, and this guy informs me that the policy has been in Infos state (dont know what that means, may be a dormant state ) and will continue getting the interest on the funds even though it is in the Infos state, when I queried that I would be loosing the interest on the funds on my policy. To my dismay, when I logged on to the webportal to check the status of my policy, my policy was not listed at all, and in the same shock, when I called the customer care, I got a very bad response from the excutive - sukesh initially but when I started digging in further, he started coming to terms and behave with me normally and started giving all the details. He informed on the call that he has registered a complaint again, and it would taken 6days for the so called SPECIAL INVESTIGATION TEAM to revert back to me with an update what has caused the error and all the details about the mishap, and then they will again give me an estimated number of days for getting the issue resolved.By this time, I was totally upset and requested for supervisor and got - Amar on the call, this guy was of little help, he said it will take the same time as the agent has informed me. I requested for next level and got Escalation Manager - Padmini on the call and she assured of giving me a call back before 3pm tomorrow i.e. March 4th, 2010 and then negotiated to call between 12:00pm to 12:30pm with an update of what is the cause of the issue and then how many days it would take them to resolve the issue which is not acceptable to me.

My whole point of filing this complaint is
1. I was in bad need of money and was expecting money to be deposited to my HDFC Bank A/c in one week as per the company policy from the date of submitting the application. I missed a commitment for which I have to pay the penalty.
2. My policy has been closed by the bank on a single go permanently after painstakingly completing the locking period of 3 years and then completing the fourth year as well.
3. Since the day, the bank has surrendered my policy, I’m loosing on the market value that I have to receive on my funds in the policy as per the Life Time Maximiser fund scheme.
4. My request for Partial Withdrawal stays unresolved till date as on March 04, 2010 and unsure when the issue created by the bank will get resolved and my original request for partial withdrawal sees Light.

I, hereby humbly request you to pursue the matter and do justice to me in resolving the issue, and compensate me for the big blunder made by the bank, for which I’m in such trauma and pressure, and had to undergo all the suffering. Thanks for all your help in advance.

Enclosure: I have enclosed the snapshot of my policy summary on the ICICI PRULIFE webportal which is reflecting only one policy i.e. The Pension Policy. My Policy # 02331117 in the records of the company.


Yours Truly,
Ravi.Pallepogu
Mobile # +91-[protected]

A guy V.K.Malhotra( no:[protected]) called from ICICI Prudential and provide me information about policy and said this policy specially launched by company for retired person. I have 4 policy with ICICI Prudential of Rs. 80,000 premium and i am paying premium from last 2 year reguarly without any fault. And guy ask me if you take one policy of Rs.50,000(one time payment) you need not to pay your 3 year premium of all 4 current running policys and you will get all payment after 3 year with 120% bonus( 4 running policy+ 1 new policy of 50,000), you will get all settlements documents of all 5 policy stated that your 4 policy premium ajusted in 5 policy in 140 days. When we receive documents of our new policy its shows Half Yearly mode payment. Then i call again to that guy and said policy paper shows that i need to pay premium on half yearly basis and you said that its a one time payment. That guy again told me that sir please wait for 140 days you will get your all documents from IRDA department. I wait for 140 days and then call back to guy and then that guy said me that sorry sir i have tired but IRDA departments not approved my requests and now you need to pay all premium of Rs. 50000 half yearly for 5 years and you also need to pay your 4 policy premium.

This is not acceptable from a Such a reputated company.

When i complain about this matter to ICICI prudential they said we are not responable for the fault and you need to pay your all 5 policy premium on time otherwise your policy will be lapsed and you will not get any payment from are side.

Can any one help me on this so that i can get my Rs.50000( fraud policy) and pay my rest 4 policy premium.

Thanks
R.D.Bhargava
[protected]

i have not receive courier Awb no. "[protected] dispatched on 23/02/2010 .

Mr.T.R.Arun Center Head Old Airport Road Branch Bangalore, he took 10,000 Rs one Year before telling that he ll Invest that on shares and it ll help me to pay 20,000 Rs premium every year for my Prudential.

He is not giving my Money back or not even he is helping me to renew my Policy,it got due date on 22/12/09 and i am beeing requesting Mr.Arun to return my Money to renew my Policy but he is cheating me

I had purchased a policy called Life Stage Assured, policy number 11448904 in last year March 2009 and at the time of purchasing, it was told to me that i have to pay for 3 years and after that even if dont pay i will be getting returns and i cant withdraw the policy at the 5th year. It was told to me that the tenure/maturity will be for 5 years and after completion of 5 years, i can withdraw and get the entire premium along with the returns. But when i got the documents, it was mentioned that the maturity is of 20years, I called up immediately to the ICICI customer care and told them about it and they said it is jus ta process in which they have to mention it as 20 years of maturity, but it will be for 5 years only as it was told by the executive. Now when i called up then and asked them that is there an option to withdraw this policy since i have a financial problems at my family. They say that it cannot be given as it has to complete its maturity which is of 20 years and i have been calling them from almost 2 to 3months and no one is able to help me. Finally about 2 weeks back i got a call from ICICI Prudential and one of the representative promised me that i will get my amount back since i got a wrong information and fake promises and also it was told to me that i will no tbe benifitted with tht Tax benefits and they will be sending a document to the Tax department that i no more hold a ploicy with ICICI prudential and i will not get any tax benefit, i said ok and accepted and he told me that i will either get a DD or will transfer it to my account in the next 7 working days, now its been 2 weeks and i have not got my amount yet. I got a message for payment due date when i called to ICICI Prudential customer care and told them about this, they say that they dont have any documetation on the same and they will not be able to help me and i ahve to pay the amount. The problem is i have forgotten the represntative name who promised me that i will get my amount back. I would request you to help me in this regards as i do not have much knowledge about these policies.
Thank You..