[Resolved]  ICICI Prudential Life Insurance — Not Accepting My Disclosure Regarding Pre-Existing Policies

I had purchase an Insurance policy from ICICI Pru in Sep 2012. Sales representative did not asked me about my existing policies and he not even told me that it is necessary to disclose all pre-existing life insurance policies while purchasing new policy which I came to know later from other sources. I mailed icicipru regarding my pre-existing policies but they are now refusing to accept.

Please guide me to deal with this issue.

Thanks
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Policy Holder(Dush22285),

We regret the inconvenience caused. We request you to help us with your contact and policy details to assist you .

Alternatively, you may also post your concern along with your policy details on https://onlinelifeinsurance.iciciprulife.com/digital/ipru/GrievanceRedStep.htm?e...
Request you to quote the reference number 069819 whilst sharing the details. Post receipt of the requirement, our representative will get in touch with you within 48 hours.

Regards,
ICICI Prudential Life Insurance
Thanks for your reply.

My Policy No is 16983595. My registered email id is dushyant.[protected]@gmail.com

Thanks again.
Dear Policy Holder(Dush22285),

Thank you for sharing your contact details. Our representative will get in touch with you shortly.

We appreciate your patience.

Regards,
ICICI Prudential Life Insurance
Dear Policy Holder(Dush22285),

We have reviewed your concern and resolved to your satisfaction. Accordingly, a communication has been sent to your email address. Is there anything else we may assist you with?

In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

Regards,
ICICI Prudential Life Insurance
Thanks a lot

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