[Resolved]  Idea Cellular — Billing

IDEA-CELLULAR — cheating in billing amount / customer complain

Dear sir,

I am using a idea post paid mobile phone since a long time.

In last month i came across a problem with isd calls so i registered more then 10-15 complaints in 2 months about these calls, but no solution to that, and even if there is any solution thats for only day or two... I am sick and tired of their promises of solution, and calling them in customer care every time, they are giving only one typical answer and keep me waiting for days and days,

The main problem happened when i received my january month bill.

Every time when the quarry is solved some technical person calls me and ask whether i can call (Isd) the person abroad or not, so just ti check i was making a miss call every time, and these people have counted all my miss calls in to made calls and charged 9 rs per pulse, so even for 00:05 mint or 1second miss call they have charged me hafty isd amount, and such way they have added 376 rs extra in my billilng amount...


I request you to solve this problem,

I want solution to my calling problem and my billing amount which is counted wrongly...

Pls tell me what should i do???

Regards

Jay

Repected sir i am using a postpaid mobile connection of idea recently i got a bill in which they charged me much more than my usage of data I had only used 25 MB of data for that they charged me more than Rs 600 I had even complained about this to idea but there is no response from them they even disconnected my connection. Please kindly take necessary action see that a common man like me is not exploited my these MNC's
Thanking you sir

Dear Sir,

We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no., alternate contact number and the type of Inconvenience you are facing. Also mention the token ID 205IC312157 in the subject.

Regards,
Idea Cellular

To
Consumer Care Mumbai

Dear Respected Sir,

My Name is Surendra Tiwari i am doing MBA, i resident at . G3 Anjani kumar -1, PArsiwadi Ghatkopar (w) Mumbai - 400086.
i have Purchased Idea Net Setter Sim From Gallery ( Crofir Market) I want Prepaid Sim Card but they Suggest me prepaid is costly so buy postpaid sim . i bought postpaid sim rental 200/- per month ( Sim Nos-[protected]) .when i reached my i start my pc but net setter is not working/ after 2 day i went there and asked them what is the problem the reply not its activate go and use.. i come back n again when i connect it its not work again.. next day i went there i when i asked they reply sim is active but your net setter is not proper so change it.. after that i carry my friends Net setter but sim is not perform there.. so i complain again but they dose not listen to me.
i request them to cancel my sim they said its not possible u have to use it 3 month u have to pay 200/- per month for till minimum 3 month..
after that when the cal me for vitrification i told them my problem but they cut my phone.i had complain more that 6 time but now the send me bill of 580/- until i dose not used anything..
for my MBA online classes but i never attend my classes because this poor services & i suffer lot.
so please help me if possible..
i don't want to pay any money and also want legal action on them..
please help me if possible

thank you..

Surendra Tiwari..
Mobile - [protected]

plz help me guys

Dear Customer,

We would request you to kindly provide us with your ten digit Idea mobile number for further assistance.

Regards,
Idea Cellular

I am using idea post paid connecting since 10 years, my mobile no is [protected] and I got bill of my usage of my mobile which is worth of RS.1851.87 In this bill they have charged RS 1100 for 3G usage, but i never used my 3g network much. Even though they have charged. I have call to customer care they are not responding properly. Please resolve my problem as soon as possible.

Is there anyone to handle complaints in idea? I have raised my complaint two months back. But there wasn't any reasonable solution for that. When today I checked with the idea show room in Cochin, they are telling it has been resolved. My issue was with regards to my bill amount. I am dam sure that I haven't used much and my usual bill will be below Rs.400 usually. In between I have changed my plan to 'iPlan' and this caused huge difference in my bill. Very next month, I have changed the 'iPlan' again, but it wasn't reflected. So again I have been charged huge amount. I am really upset with this worst billing by Idea and there is no proper followup usually. This is the most poor customer care I have ever seen. I have attached the screenshot of my bill. I have contacted the customer care at Ravipuram three times now. My contact number is : [protected].

espected sir,

acct num:[protected]
billl num:[protected],
bill date:1/6/2015.

u give me charges on data-pack pro rotation=649/-, , can u explain me what is this charges?
i have already 1gb free data, and also i addon another 1gb boosterpack in my devices,

how can u give me such charges? pl. explain

regards

gaurang vakharia
[protected]