Idea Cellular — cheated on gprs and bad behavior from customer care executives

clintonbabu

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Name:Clinton Babu
Mob No:[protected](Idea)

On 3rd feb 2013 i've recharged for 14rs gprs. When i was checking the gprs balance it is 710mb valid till 13th march 2013. I've started using the service on the very next day and by evening when i was checking the main account and special account balance, it was zero.

On the time when i was recharging i was in kerala and the sim is from karnataka, so if i'm calling the customer care number amount will be debited because of which i didn't make a call. As soon as i reached karnataka. I made a call and they said they have understood the problem and will get solved within 24 working hours. I've waited and got a call from them. The resolution which they have provided that very unfair, telling me that the validity is only for 7 days, and when i was checking the internet balance it was showing same 710mb till march 2013.

I've continued calling the customer care for rest of the weeks and the problem didn't get solved.All the time i've got the same answer that the issue have been given to the escalation dept but i've never got a call and the issue didn't get solved.
When i've called on 12th of march, the call have got connected to escalation dept. and i've got the same reply like, within 24 hours the problem will get solved.
By 13th of march the gprs balance have got over.

Finally today 25th march 2013 I made a call again. I've got connected to Sivaprasad, one of the customer care executives.His reply is as follows,
"when you have understood that the amount is till 13th of march 2013 you could have called to the customer care number on that day itself." My question was, why should i waste my balance when the problem was with their end, ie, if I'm calling to the customer care from kerala i'll be charged 1.50ps per minute. And he was not allowing me to talk. Finally kept the call without solving the problem.

I almost lost 40rs + 14rs for believing Idea. And I could find this as the worst telecom network provider and never take a connection of it.

I'm waiting for some one to take action against the bad service Idea provide.

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Comments

pankaj singhal

from Jaipur, Rajasthan

Idea Cellular — Bad service of GPRS

i m having the idea prepaid connection..on 25 may i recharged my account with GPRS pack of Rs.350. That time idea executive told me that you will get a speed of 40-50 kbps. but now i m getting speed of 2-3 kbps..several times i have made compalint regarding it...but they told that it is not possible to improve it...plese help me..

Devesh Sachar

from New Delhi, Delhi

Idea Cellular GPRS — Wrong Promises

opted for Corp 275 Plan. I had opted for GPRS activation on my plan which at the time taking connection was promised that being a corporate plan would be charged Rs 99 per month (Unlimited one). Recently I discussed with one of your support executive who told me to my surprise that it is being charged at Rs 250 per month (Unlimited one).

soare66

from Mumbai, Maharashtra

Idea Cellular — Bad Behaviour of Customer Care executive.

HiI had activated internet on my cell phoneof 98 pack ie: 1 month free use. Suddenly my main balance started deducting. So i called idea customer care in regards of deducting my main balance. I was taking to him n i could'nt understand what he was saying n before my conversation could end, he hanged- up my call. I was annoyed with his behaviour. Than i called again cust. care n he solved my problem. So it was my 1st time who disconnected my call which made me angry.

Now on 07/01/'11 again i got again problem with my internet on cell so i called cust. care on 12/01/'11 so he told me to restart my cell. Than i've did it exactly what he sad. But it was useless. Than again i called cust. care on 13/01/'11 than i was talking to him and he also disconnected my call befor my conversation could end. So now my query is than for what u'll are seating there, just to recieve customers call's and to disconnect call without solving their problem?
Here is my details for your reference.

Name:- Edwin Soares

Add:- Candolim, Goa

Ph #:- [protected]

Ph model:- Nokia X6

So anyone please look into the matter regarding caustomer care executives and do solve my problem.

Regards
Edwin Soares

dinesh.milds

from Bengaluru, Karnataka

the worst service of the gprs connection in the mobile network, want to wait to open a page for 10-15 mins really idea rocks in making money, they dont even have a well knowledge customer care executives, they even dont know what they speak, if we ask any information, they will hang up the call.

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

We wish to inform you that we have thoroughly check your Idea number account details and we are unable to found any wrong deduction from your Idea account. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular