Idea Cellular Complaints & Reviews

dear sir, I had applied on 22/01/2013 for converting my idea pre paid number and my boding wife's bsnl post paid number under the corporate plan. my number is started after 12 days. but still my boding wife's number is holding on the idea cellur end and they are regularly assuring me that it will be on the service today evening. but it is not so. my boding wife is a professor and her number is blocked 8 days before. she is so much worried because her number is around 8 years old. please do the needful as soon as possible.

I have purchased a new idea net setter on Saturday it has started on Thursday night so it has now started but now only 2g network is working also I had purchased this so that I can use it in my farm but there is not even 2g network not working as there is full range for idea so I am really sorry for complain

My mobile no. is [protected], I had applied for MNP from Reliance to Idea on -Jan-2013 with all the required documents provided to the best of the accuracy to the idea executive (Idea office phone no :[protected], [protected]). Its been almost 35 days and still I have not received any status update from IDEA and I am continuing on Reliance network.

I called Idea office so many times where I submitted the document but those people do not tell clearly what is the matter. Sometime they tell some orders from supreme court have come regarding MNP and sometimes they tell some problem is happening from Reliance side. Idea guy also charged for 500 rupees for MNP.

My 01st MNP Port code(RD581685) expired on 14-Jan-2013 & 02nd MNP Port code expired on (RD615589) on 31-Jan-13. I fail to understand why still it has not been done yet. My new MNP Port CODE is RD642664 (Expiry date is 19-Feb-13)

Waiting for your early response.

Regards,
Sandeep Kumar

My Name is Sri Raghava. I'm a idea customer and i'm a post paid user. My idea mobile number is +91-[protected].I'm Idea Andhra Pradesh Customer.

My bill has been generated on 21-Jan 2013 and the due date is 5 feb 2013 and i didn't pay the bill. They barred my services on 19th feb 2013 after 10.00AM. I padi the bill on 19 feb 2013 at 2.00PM and they resumed the services from 19 feb 2013 after 6.00PM onwards. In my next bill which generated on 21-feb 2013 they charged me for the late payment.

My complaint is if they barred my out going calls they why they levied late payment charges on me. They can do any one barring my services or putting late payment charges but i'm suffered from both. They can do any one thing barring the services or putting late payment charges, then i'll be accepting it. They barred my services on 19 feb 2013 and they levied the late payment charges on my next bill which generated on 21 feb 2013.

I'm attaching my bill copy(First two pages). In the second page they mentioned the late payment charges.

SUBJECT: complain regarding my idea post-paid no. [protected] for charging Rental for Two Different Bill-Plan in a single bill, Invoice No.[protected]
Sir,
I am using IDEA Post-paid number, PLAN 199, since a long time .Recently I made a online request, in December-2012, for a change in my bill plan(ADVANCE RENTAL 998).Subsequently I also made a porting request for changing service provider(porting code: ID434128,expiry date:14/01/2013).
An executive from idea called me and requested me not to port my number and suggested me to change my bill plan to LIFELONG 444 RENEWAL PLAN. She also confirmed me that my current plan Rental is Rs.199 which is being changed to 444.
Now IDEA Cellular has charged me for both the request (i.e. Rs998 for advance rental for TWO year and Rs.444 for lifelong renewal plan), in January bill Dated 23-jan-2013, bill period: 23-dec-2013 to 22-jan-2013, invoice no.[protected].
Now my point is,
(1)At the time of request for lifelong plan 444 my current plan was ‘Rental 199,so instead of activating a single plan request company has activated both the Bill Plan in a single bill period.
(2)How the company can charge me for two bill plan in a single bill period, as I have not even used the “advance rental plan 998”
(3) at the time of accepting the request for Lifelong validity plan 444 the executive have told me that my current plan is ‘Rental 199’ and my plan will me changed from rental 199 to lifelong validity 444.
So kindly resolve it as my outgoing services has been stopped for non-payment of bill.
ALSO I CONTACTED THE CUSTOMER CARE ON 25-JANUARY AT 11.40 pm.THE EXECUTIVE SIMPLY TOLD ME IN ROUGH MANNER THAT I WILL BE CHARGED FOR BOTH THE BILL PLAN.WHEN I TOLD HIM THAT I AM UNABLE TO UNDERSTAND HIS POINT,HE TOLD ME TO CALL CUSTOMER CARE AGAIN AND TALK TO SOMEONE ELSE.I TOLD HIM TO TRANSFER MY CALL TO SOME SENIOR EXECUTIVE THAN HE TOLD ME TO WAIT AND PUT MY CALL ON HOLD.I CUT MY CALL AFTER WAITING IN VAIN FOR 20 MINUTES.I CALLED THE CUSTOMER CARE SEVERAL TIME AGAIN BUT I GOT THE RESPONSE THAT ALL EXECUTIVE ARE BUSY.

ABHISHEK KUMAR
Mobile No: [protected] ----- A/C NO.: 1.11584615
Bill Date: 23-JANUARY[protected] Bill Period: 23-DEC-2013 TO 22-JAN-2013
INVOICE NO.: [protected]

From,
Mr. Jayesh R.Jobanputra,
B-5, Second Floor,
76/2 , Jai Mata Co op Hsg Society,
Nityanand Marg,
Panvel -410206.
Date.: 17.02.2013

To,
The Manager,
IDEA Cellular Ltd.
Mumbai

Sir/Madam,
Reg.: Complaint No. 25034354 lodged on 31.01.2013.

Sir/Mam I’m very old customer of Idea cellular u can verify cell no [protected] & [protected] in my name & was very happy with your pre paid cellular services with an average expense of Rs.150/ and odd at the max. One fine day your representative name Mr. Satish approached me& he offered ‘NEP’ plan for corporate user as I worked for corporate bank for Rs.199/- plus ser. Tax with so many offers like 850 mobile/local calls free,300 sms free & 2GB Internet usage free for a month & for NEP plan of Rs.99/- offered me 400 local/mobile call free plus 300 sms free & 1GB Internet free per month plus CUG talk is absolutely free. Considering this offer I changed my plan & switched from prepaid to post paid for both my cell phones and even I took one more connection under this plan for my daughter (new No. [protected]) with an assurance for above stated offers you won’t charge. My billing cycle is 23rd of each month.

I received a first message from idea that my total bill is Rs. 676/33 on 24th or 25th of Jan. 2013 on my Cell no [protected], Rs.167.08 for cell no [protected] & Rs.161.54 for cell no [protected] and pay before 7/02/2013 which is followed by your bill after 4-5 days. I got shocked to see the Internet chgs is being charged for Rs.451.46 in [protected], Rs.15.72 in [protected] & Rs.15.02 in [protected], when I enquired to your customer care, I came to know that Internet usage chgs are not activated on my numbers you have to activate them so I requested them to activate the said services & waive my net usage chgs. They told me to talk to billing section so I spoke to Billing section they refuse to activate Internet usage stating it is not under my plan on 31.01.2013.

On the basis of communication with billing section I lodged complaint no 25034354 on 31.01.2013 and requested to close my NEP plan & switch back to my original pre- paid plan even I offered to settle the bills (Except GPRS Chgs) for all the 3 phones to avoid late payment chgs, your representative has told me to wait, as 7 days are there by that time my complaint will be solved. I waited upto 5.02.2013 but there was no answer from your side again I offered them same to settle the dues (except GPRS chgs) but still they told me to wait for an answer and assured me for no late payment chgs will be charged to you for late payment as my complaint is in pipeline.

Today on 17.02.2013 till today I have not received any answer from your company & no communication on my phone stating for my complaint. I am really surprised when you have deactivated services of [protected] after 1st or 2nd of February 2013 & [protected] on 16th Feb.13 without any consent taken from us even repeatedly told not to disturb any of network as my daughter is in X th Std and she needed the cell desperately for her coaching classes schedules before her Board Exams within 10-15 days although I am ready to pay all the dues of all my cell phones (except GPRS Chgs & CUG calling Chgs if you have charged).

Sir I request you switch all my connection to Pre paid and close all your plan of post paid if you are not ready to keep your words for all the free services your representative offered while canvassing your card. Please tell me the exact my usage chgs till you switch my plan so I’ll make the payment immediately (except GPRS chgs). Please look into matter & reestablish the disturb services as it’s not my fault . Please settle the issue at the earliest & inform me accordingly.

Hoping for an early reply.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
This is the communication I have done with the company, on very next day one of the company customercare service spoke to me for the payment of the bill & with his instruction I have paid the 3 bills except Internet (GPRS) Chgs, then company assured me that the services will be resumed within 2-3 hours but after making payment after 48 hrs the services are not resumed.
Please note I do not have time to go to court & fight nor i have excess money to spendb but this are the facts which i'm facing you take care & if possible please help.

Sir I Rajendra Ringh used postpaid idea mobile no [protected] .I take this connection under CUG plan o rental for two years in 799 Rs.from sep10 to sep 12. I used this no upto may 12 and stop using this no due to my transfer to jaisalmer as I am in defence. at that time I have a pending bill of rs 31. Itold to idea customer care many times. to send this amount online and stop my service. but they advice me to visit my idea soap for stop this service which was not possible for me due to remote posting. Then on 27 oct12 I mail to ICL to sent my correct bill and stop service as I was not using this no. In Dec 12 I got a call to pay an amount of 1090.otherwise they will defame me among my friends circle then also I told them to send my fare bill and I will pay it.after this they calls my friends also. and one day I got massage that ICL is going in court. as my aggrement was upto sep12 on o rental they are demanding me rental for Sep oct Nov and dec12 which is unfair. pl do the needful.

Dear Team


I had IDEA 2G services 1 GB plan @125 and same has been activated on 31/01/2012 and on the same day I enquirer customer care regarding charges they informed I would charged for Rs 125 for 1 GB and there would be no other charges. On receipt of my bill there is 523.99 GPRS usage charges on 1 st Feb 2013. I was informed 2G is activated under 125 rs for 1 GB and there would not be any other charges. According bill also 2G services is activated on 31st JAN @125 plan and I have been charged for the same and why there is additional charges 523.99 on next day. kindly do the needful

Naveen Kumar
[protected]

Plz refund my Rs.30 against unsoliciated advertizment call at 1409 hrs on 20 Feb 13 .Without any concensus, idea company has deducted Rs.30 even though i have not subscribed the idea music station service.Plz refund my amount within 24 hrs otherwise i will take legal action against the company. Refer my unsub sms at 1448 hrs on date & can varify the data used during that period.

Thanking you and waiting for your course of acation.

RK Thakur

I am receiving anonymous calls at odd hours from the following phone number: +91 [protected].
Request neccessary action against such harrassment.
Any details of the registered owner is appreciated.

my name mahendra mobile no [protected] 12 february 13 mobile account balance with out subscription less 50 rupees my account. i am contact custmer care center answer is not given refund .
please action

sir,
i had a idea number i recharged it before two months back now when i use sim in my moble it reflects as not a valid number
kindly tell me about the validity of this number
number : [protected]
name : amoolya walia
city : haldwani, uttranchal

There has been an unauthorized balance deduction of INR 293.07 from my prepaid sim account last night.
Despite of many attempts to call customer care, the Idea Cellular Ltd is not concerned about the issue and has been ignoring my call attempts made at number 198.
I sent email to idea cellular ltd but have not received any reply.

Dear Sir

Yesterday night at 11.55 pm i.e. on 18.02.2013, I received a mobile call from Mobile No. +[protected]. When I called back at this mobile no. there was speaking a girl on the other side of the line and she was talking in very adultary hindi language. I wants to know that please identify this mobile no. and trace this mobile no.

Respected Sir/Madam,

I am using IDEA service with no [protected]. They activated pre-tones service without my request also they charge 10 Rs. When I had call to CC they replied why you’re not using that service till 10 days because already you have been charged by us.

On 19.02.2013 they are asking for details as below
• Last recharge
• Last recharge date
• Balance
• Frequently called numbers
• Name
• Address
• POI/POA submitted
• SIM Number

Indian Gov doesn’t have control on this kind of activity which are happen by service provider to many customer.

Dear Sir,

I got a call from idea customer care regarding portability at their network and get the benefit of calls and good rental and all kind of other benefits to choose their plan. But after using their network the rental plan was discussed and got the plan is totally different. and they are not listening. My contact no.is [protected] and [protected]. Kindly help to resolve this issue.

Thanx and regards

Mohit Nagpal
[protected]

please don't cut my balance

my self jitendra .i have idea network mobile .i recharge with rs 15 which gives full talktime for 2 day on 15 feb .i used 6.60 rs for calling on 15 feb .on feb 16 when i call i see that the left amount of rs 9.40 on feb 15 but not in my account on feb 16.the extra charge from my account deduct .when i talk to customer care they cut rs 1 without any talk.it is a serious frod with me .pls help me

Dear Sir,

I am a doctor and my Mobile was lost on 15th Feb 2013 evening 6.30 pm, we tried to trace it but all efforts in vain. since 9.00 pm till 11.15 pm we tried to contact Idea cellular company to block the outgoing from Sim but all time answer was "slow Server", they didn't even note our complain.

next day (16th Feb 2013) again we called and they verified the name, address, DOB & last recharge details and after verification they deactivated the number.

after that we went to local idea outlet to issue new Sim card for the lost one, they asked for the documents, which we provided to them.

"On verification they informed us that the identity does not match the records. on further request and long conversation they revealed that the old document was a copy of license, the number of license was matched with our document but the name was of any other male (please note the original license number is of Female) and the address is also mentioned in license which again was not matched with the records of IDEA. on further asking they were not ready to reveal the name of the person on which the mobile is registered. they just informed me that the address and photo of the person is residing in Surat city. We again asked them to provide us the new Sim card, but they replied that they need the documents of the person who was mentioned in their records. We don't know who the person is in their records and they are not providing any details of the person, "In this case how can we provide other persons proof".
To settle this matter, the retails outlet person told us to contact Customer care as it was not their job to settle this matter, we even contacted the customer care and their answer was this is the problem created by outlet persons while entering the customer details, so we cannot help in this matter only the retails outlet people can resolve it."

Now i am in real confusion and in trouble. one the mobile is lost and secondly all my contacts and patients contact media was through my number only and i am not provided with Sim card with my old number.

please help me in this matter urgently as the service provider says that you need to wait for 3 long months to get this number again. My major question is how does this people enter wrong information in their system without verifying the name and address of the customer.

Is there any way to recover my old number as soon as possible.

my lost number is [protected]

please contact me on [protected]@shivshaktiacid.com or on [protected]

Please De-active unsubscribe wap store

Mobile operator is charging RS 5 per day for wap store subscription
while I have subscribed to it.

All efforts on unsubscribe via mobile it have failed.

However, I hope this complaint shall not start a series of calls from customer care
because that will be still worst.


Mobile Number-[protected]

Name-Santosh Martha