[Resolved]  Idea Cellular — credit limit problem

Dear Sir,

I am using Idea post paid connection of 250 rental from 3 years plus, in pune and i was satisfied with the service. But now i wanted to increase my credit limit from 1000 to 8000. when contacted with customer care they said me that i need to deposit 7000 to get credit limit of 8000. which is not in the case of other service providers. can you please let me know why its in the case of IDEA????


- Anshika

Dear Gaurav,

We wish to inform you that your complaint for deduction related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Gaurav,

We wish to inform you that your complaint for credit related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular

I was using Idea post paid connection from 02 months back in the Ahmedabad, Gujarat circle. My plan was 399.00 PM included 90000 free local/STD seconds, 100 SMS Local/ national and 1GB - 2G data free for every month.

My last bill generated with the total amount of Rs 760.00 (with all a/c +/- settlement ) also my credit limit was 750 at the time when i purchase this number.

Can anybody tell me if a company offers some plans like that in which your credit limit were exceed and the month ends they will settle the bill from your bill plan with the certain offers, we are only used the offered facility in this are limit also and will increase accordingly so why they are block or stop the phone services until we are not paying the charges according to exceeded limit.

Boss exceeding credit limit also included with your plan that's why we op't your services, and according to your offer we will avail services, so their is no point to pay the increase credit limit.

For example:

Old credit limit : Rs 500.00
My monthly avail service cost : Rs 1000.00, credit limit : Rs 1500.00
After consider the particular offer rates cost are : Rs 600.00 & credit limit : Rs 1500.00
Billed Amount : Rs 600.00

Please resolve my problem ASAP because every 2-3 day they stop my services.


- Anshul

Hi,

I recently purchased idea postpaid sim of Delhi and my credit limit is 1000 and bill generation date is 27th of every month.

On 7th Oct 2014, all the services on my number got barred due to crossing of credit limit. When i called customer care, they said credit limit can only be increased by submitting amount equivalent to the credit limit i want to increse i.e if i need to increase credit limit to 2500, i need to pay Rs. 1500 as deposit.

This is very bad. Other mobile operators don't have such conditions.

Please help me out. Services are barred on my number and I can't do anything.


- Jatin Juneja

what to know the criteria od calculating the credit limit of postpaid number.

I have 3 number under my postpaid account

1 Main number and 2 add on numbers..

what is the calculation criteria of credit limit as idea automatically increased the credit limit of my number..

What is monthly limit of spending from post paid of our idea network I mean Google play store purchase and I m satisfied idea customer