[Resolved]  Idea Cellular — Dialer tone-activated & charged

IDEA CELLULAR /MOBILE PHONE — dialer tone

I have a mobile connection in your company and the mobile No. is [protected].Yesterday (02/12/08)i have a call from ur side and i attend the call .Some time later i got a message and it is like, i select the dialer tone .To day (03/12/08)morning again i have got a message from your side, that is your dialer tone has been renewed successfully. After get the message, i call your cus care No.458 and talk ur staff. My cash deducted from the outstanding Rs 30/-.

This dialer tone should be cut today itself and my cash will be refund within 24 hours otherwise I will go leagely.I want the replay immediate.

Dailer Tone details

Idea Cellular — Non refund of Charges levied upon non satisfaction of service

Dear Sir/Madam
With due respect I would bring under your consideration the problem with the
telecom operator . The money once charged on the service like SMS once cut is not being
returned upon non recipt to the destined person.I have been reglarly messaging the person
in out circle that is to say I have been making STD messages but the my delivery report
status shows pending. Even after non recipt of the message on the other end after 1 week or so, the money is not returned to the sender.
Upon general interest I would like to request you to ook into the matter and get those precious money of the senders back .

Thanking You,
Nikhil Ranjan

Idea Cellular — not satisfied with Dialer Tone service

Dear Sir/Mam,
I have been using Idea cellular services for last 3 yrs and never had a dialer tone service before. But when I received a SMS suggesting for DT services provided by the company, it was displaying the no *888*1# for DT,and the information given in that SMS was not proper & it was not told clear that just by dialing this number the DT service will be automatically activated, so Rs 30/- is deducted from my account.
Even this was not enough, I came across the other peoblem. By dialing a particuler number suggested by customer care I got different song when I went to change the DT which was activated and again I lost Rs 15/- for a useless song which was not of my choise.
So the total I had to spent was Rs 45/- for all this which was against of my desire.
And now I am very sorry to say that I am totally not satisfied with this service & even after paying for 30 days I have deactivated the DT service just in 1 day.

So Sir/Mam this is a humble request that pls do the needful for other consumers that they do not come across this type of problems which i have faced.

regards,
jennifer

idea cellular company — DIALER TONE NOT ACTIVATED BUT CHARGES ARE DEDUCTED

Dear sir, my mobile no s [protected], i was sent a request for activating dialertone on last week. Immediately Rs.15 was deducted from my account but the dialer tone was not activated. Next day Rs.30 was deducted from my account for monthly rental of dialer tone. But till today the dialer tone is not activated to my number. Customer care executives are not responding properly. Idea cellular company is unnecessarily deducting the charges and cheating us. If the same problem is not solved i'll put a complaint to consumer court against idea cellular company.

Dear Customer,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular