[Resolved]  Idea Cellular — Idea data card 3G internet very slow

Address:

Dehradun, Uttarakhand

Hello, I subscribed to Idea's 3G Datacard services on May 14th and was getting pretty good speed for about two weeks. Since last Monday, the speed has been hovering around 140kbps and when I called customer center they advised me to get an Idea Netsetter and not use any other unlocked 3G datacard device. I went and bought a new netsetter device in a couple of hours and still have the same problem. I called Customer center again and went through their primitive technical troubleshooting( Network> manual search> delete cookies etc) which I have already done thousand times with no success. They filed a case number SR# C1-[protected] and told me that the local area bandwidth would be looked at in the next few days. But, as soon as I got the case number, I got another email saying the case was closed to my surprise. I used Airtel 3G Datacard before and it was really good for 2 years when I was in Gurgaon. After talking to some people here in Dehradun, I decided to go with Idea and two phone SIMs and one datacard much to my dismay. The Customer Center and authorized dealer of Idea Cellular her play deceiving games. CS sends you to the authorized customer care center and Customer care center asks you to call 12345. I will wait for a few more days and if the slow speed issue continues, I will have to take all my business to another service provider.