Idea Cellular Ltd. — Balance deduction without justification | |||
On March 11, 2013, I made a 28 minute call, for which my balance was deducted by INR 8 (I have 30p/min call charges). I had approx. INR 50 at this time. Two minutes later, I made another phone call that got cut in 3 mins due to insufficient balance. Without any use of internet or any other services, Idea had slashed my balance to 21 paise. Shockingly, the person I was speaking to experienced the same problem, as his balance was slashed to nil from INR 100+ even though I had made the call and it was a local call. I demand an explanation and apology from Idea for such irresponsible deductions, and a reimbursement for the wrongly deducted balance. Was this information helpful? | |||
 3 Comments | |||
Comments
Idea — Deduction in balance without any usage
Dear sirThis is to bring your kind attention that there was a deduction of Rs 8 in my mobile [protected] on 15 october 2010 and this is not the first time,even before this the same problem happened a month ago.Although Rs 8 is not a big amount but do you have any idea of how annoyed and irritated a person feels when his balance reaches suddenly 0 and he has to make an important call.Adding to the miseries is idea's message card which does not work at the time required or get expired before the validity period.When i talked to customer care executive there was no satisfactory response.Is this how idea cares for its customer,and if this continues then let me tell you no one will ever use idea's services.I am a college going student and trust me after this complain if idea do not reply on my mobile then i will surely complain to its main head quaters to tell them not to ever test the power of a student; the common people.
I hope you will help me in hightighing this problem to idea.
Thanking you
Yours faithfully
Apurva(engineering student)
Agra
Dear Customer,
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC340840.
Regards,
Idea Cellular
We regret the inconvenience caused to you. May we request you to reply to us with your complete account details such as Full name, mobile no. and alternate contact number. Also mention your token ID 205IC340840.
Regards,
Idea Cellular
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
16713
Pending
792
Resolved
9872
Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
View all Idea Cellular contact information
Idea — deduct balance without use
today at morning i had total balance of 70 Rs.... i had not use my mobile whole day ....neither any call nor messages.... now in evening when i make a call to my friend i came to know that my balance is zero... i am shocked and call customer care.. they told me that i had send many STD messages which is absolutely wrong.... i had not send any message whole day...this is the way how idea earn money by making fools of people..