Idea Cellular Ltd. — complaint about idea customer care service wrong information

Idea Cellular — Wrong information provided and charging unethically.a

I requested idea to change my dialer tone and activate Kabhi Kabhi Aditi from film Jane tu ya jane na. I even got several message from the service provider regarding the same from 554561 calling on which is at 6.99 Rs/min.I called on the no and was charged Rs 20 for 3 mins and was not even able to set the tone.After that i called Idea on 12/06/2008 at 02.00 pm for activating the tone, I was told that tone would be activated in 24 hrs but till date it has not been activated.When i contacted idea for this i was told that they do not have this tone this means they are misguidind their customers by messaging them that they have this dialer tone and are earning money in unethical way.ALso, i was told that i f i call thier customer care more than 2 times a day my outgoing call would be barred.plz look into the matter urgently since idea has provided this msg to many and earn lot of money by providing wrong information.

Idea Cellular — Customer Care

Sir,
I am currently using a prepaid mobile phone of Idea cellular. Since last two months, i am not able to call on customer care no. i.e 12345. There is always one message is i.e." YOUR CALL CAN NOT BE COMPLETED, DUE TO CONGESTION PROBLEM IN DIAL NETWORK".
But in case of other customer or my friends which is also user of idea cellular, there is no CONGESTION problem. I am also register complains for this problem in customer care of idea cellular with the help of my friend's mobile phone.But there is no response of my complaint.

My resent complaint which i was registered on[protected] at 08:35 pm and my coplaint no. is 82657220.

Pls. give me suggestion or to sove my problem as soon as possible.

sir iam using idea seim from past 6months service is very poor messages are not going on time ita going by 2to 3hopurs late and calls for bsnl numbers ara also not going and i have give n complaint no response from ur side and for wat hell u charge for delivery report its frr of cost in other simns so i request u to better cancel that an provide freely

Idea Cellular — Not a registered customer

asked for gprs settings since last six months for Nokia N95
message received that you are not a registered user
pl help.

Idea — customer care

there are very bad response from coustomer care

IDEA CELLULAR LTD./IDEA MOBILE PHONE — BALANCE GOT ZERO WITHOUT A CALL

I HAVE PREPAID MOBILE NO. [protected] OF IDEA CELLULAR LTD.SINCE LAST TWO YEARS .

LAST IT WAS RECHARGED WITH RS. 255/- IN MAY 2009,

ON NOT FINDING NETWORK IN GOOD QUALITY IN MY WORKING AREA DWARKA DELHI, I TOOK A NEW NUMBER OF AIRTEL [OF WHICH SERVICE IS VERY SATISFACTORY] I SUSPENDED O[censored]SE OF IDEA NO. ON 16-07-09 WHEN I TRIED TO MAKE A CALL [ STD] FROM MY IDEA NO. I FOUND THAT MY CASH BALANCE IS GONE ZERO, I CALLED MANY TIMES TO IDEA CUSTOMER SERVICE, BUT THEIR REPRESENTATIVE COULDNOT ANSWER HOW WAS IT, BECAUSE THEY HAVE NO RECORD ON COMPUTER OF ANY CALL. WHEN THEY TRIES TO TRANSFER CALL TO SENIOR OFFICERS, CALL IS DISCONECTED. IT HAPPENED NINE TIMES . HOW I WILL GET MY BALANCE BACK. CAN ANYONE/MANAGEMENT OF IDEA MOBILE REPLY, VIJAY ARORA [protected]

i having idea wireless net connection, which is creating a lot of problems, many time it becomes disconnected without any reason, when i try to connect it, it shows error no.619A which is beyond my capacity to understant, the worst part of this service is the slow network problem, some time it takes 2 hours to attach a file with a mail. how can i get rid of this problem? when i try to contect the custmor care center they give no response, i only hear their advertisement song 'walk n talk' . i dont know how to reach my problem to the company, can any body help me??

Idea — no contact on customer care

dear sir,
with respect i have to say that many times idae mobile deduct my balance without my permission when i call c care no response i got. so plz rectify my problem.
SAbir ali

I have been having a prepaid mobile number[protected] I am trying to locate Do not Disturb web site of Idea Cellular when ever I trying going on the web site it shows cannot disply web page no body is interested in the BSE pls do stop sending sms

Anyone trying to get a response from the CUSTOMER CARE is difficult, first of all you would wear off trying to locate customer care, and if you are lucky enough the officer is not going to give you a solution to your problem, b'coz he is one of the call centre executives. He would fwd your complaint to IDEA, and getting a call from them, next to impossible. It costs money baba.

I would like to know how to get a Customer Care? I bet if anyone can guide without sitting on the cel and trying various combinations to lodge a complaint.

I must appreciate your patience, because while lodging a complaint if your signal drops, you dial the 2nd time, it again drops you dial the 3rd time. The executives wont call you " Sir you were talking to me" proceed with your complaint.

Dissillussioned IDEA not in your service

Idea Cellular Ltd — service unavailable

I had 2 post-paid connections of idea for more than 2 yrs....then i converted it into pre-paid after submitting all documents...but i am not able to either receive or dial any calls from my phone...people at idea customer care say it would start in 2 hrs every time but it hasn't started yet.....it did start working twice but then within 24 hrs service was again unavailable.......it has been more then 15 days or so but i havent received any satisfactory response from idea...they say that they have entered request and it'll start but it hasn't.....now they aren't even receiving my calls......i cant even dial at idea call centre from my phone...

Idea Cellular — Do not Considered Customer complaints

Sir,
I am activated the dialer tone service in my Number [protected], Then i requested to avoid the advertisement (press * to copy the dialer tone) that is hearing before the dialer tone hearing. Then customer care cheated that it will avoid within sometime, I m called Many time to Customer care for this purpose, some time they behave badly

Idea Cellular Ltd — No proper revert From Customer Care

I am using Idea Prepaid connection since last 4 yrs... but when calling customer care and getting charged.. nobody bothers to solve queries... I spoke to Sandeep, Mayuri (#badwords#) for her she kept me on hold for 30 minutes. If this site really can solve problem plz look into it --- ALONE HOPE

My idea number was given to me by dealer at low calling rates now my rates without intimation r changed,moreover inspite of rectifying my problem IDEA z troubling me for no sense...

IDEA MOBILE — wrong information

I was sent a message reg. a recharge of Rs.24/- and the call tariff would be changed to idea - idea 40ps. other mob - 40ps. land line 50 - ps. To reconfirm the same to make the message clear that there is no hidden information in the message I called the idea customer care. The same message was repeated to me and I even asked them clearly on the same and they said yes it will be activated imm. I recharged for Rs.24/- and my call charge remained the same as my old tariff. When I called the customer care again I was told the system is slow it will take sometime call after 1 hr. even then nobody told me about anything. I called 2 hrs later to confirm whether I plan had changed they said it has changed. The next day I made a call and my charges was the old tariff. when I called customer care again only then they are saying it is not applicable to Bangalore it is only applicable to some other towns which can't be mentioned in the message. I asked them then when I called they should have told me this I would have recharged as it is of no use to me. The customer service staff along with the floor supervisor are very rude and are not willing to take any responsibility. They have to be taken to task for wrong / incorrect information given and not attending to customers problems / issue.

Idea Cellular — Wrong information

Dear Sir,
I am haiving mobile connection of IDEA from last two years under my gang.I having two number my self and my wife.on 7th march validity of my connection is over and my out going and incoming was stoped so i contacted idea help line and asked about rechareged option to continue my gang skim so call centre person asked to rechared of 92 rupess to continue the benefit of my gang,as per instrucation i have recharge both no [protected] and [protected].with 92 rupees but completing 1 day also my mobile out going facility not stared so i contacted again call cantre number that is[protected] and asked the status,The call centre person inform me after rechare of 92 your plan tranfer in to regular plan of idea for my gang you was suppose to recharge of 95 rupees. if you want to benitfit of my gang you need to recharge again 91 rupees + 95 rupees each.i have told call centre person i have recharge of 92 rupees only because your employees advice what is my mistak in this ?? and why should i pay extra 180 rupees each number.but call certer person refused to take my compliant asked to contact 198 number.when tried 198 number they asked to contact again 12345 when again contcated 12345 they said your haing prepaid connecion you need to contcant on 4444 number when conatcted on 4444 they again said you need to call 198 only today morning(10.03.10) i finally called up on and asked about soluation.but still i have not received soluation from idea their senior person MR. Vishal confirm that idea call centre employee only asked to recharged of 92 rupees because of all problem arise and they have not accepted my compalint and advice to take new card or recharge of 90 rupees more to continue my number in regular plan.

Requesting you kindly look in to the matter help me in this as i am not getting propoer reply from idea call centre and mobile calls are bared from four days which cause me loss.in which there not mistake from my side i just followed the instraction call centre person.

Regards.
Amit Wagh.
[protected]/4
020/25385657
Pune.

Idea — given wrong info.

i m nishit gandhi, sir i had asked for uk calling card..... low rate to call to uk... they said me to recharge of 21 u will get calls to uk at 2 rs per min.... but i had recharged on 24 april 2010. i had called to uk on 26 april at 5:35pm.. it cost me nearly 10 rs per min it was dedected around 36 rs.........after tht i had complaint to customer care abt it...... they said me records are not updated........second time they told me ur 21 schm is activated today at 8 pm on 26th . after tht the person told me i have note a complain our supervisor will give u feed back call...after tht at 1:00 am on 27 april i called to recheck wheather the complain is made or not.. thay told me it is not...... thn they told 21 recharge is for usa not for uk.......... in this whole procees.... how many were right or wrong i m totally confused......... n they r all cheaters i feel........... n please can u help me to gain my amt back........... my num is [protected]. because i said to the customer care tht how would i come to know abt 21 voucher.......if it is not for uk. sir i want my both refund balance of 21 recharge/ n my balance deducted.

I am a prepaid customer since 2005, I got a service message (offer ) . To clarify that I made a call to your customer care number, today, August 7 2010 at 1.05 pm. I am not satisfied with your customer care agent’s response. He was just irritating me with his answer, he told me to watch the message. I called the customer are to know what is the meaning of the message, once I did not understand the message. You are charging on the customer care call and if am not getting the correct answer then what is the use of it. If this is the case going to happen then it will be better to discontinue with your service.

Idea Cellular — Getting wrong calls

I am getting wrong calls from idea network mobile numbers [protected], [protected] & [protected]. I want to know the details & place of that persons using this numbers.

Idea Cellular — complaint for service

i requested many times to deactivate service pack of cricket and joke on my number [protected].But they did not take any action on my request.They give me only sympathy and said the service is deactivated from your number but they did not do so.please sir do something.I really got tired from this service.

Idea — wrong information by sms

my idea number is [protected].I received a message from ID612345 on 03-03-11 that recharge your mobile with 14 and you will receive Rs.9 talk time and 3 days internet free.But i have not received any balance.perhaps this company is making fool to their customers.