[Resolved] Idea Cellular Ltd. — Wrong charges applied | |||
Hi, I am using Amdocs CUG plan however I am getting charges for number which comes under same plan. I have three corporate number with same plan however if I called from my number to these two number I am getting charged. I had words with your customer care executive she said in need to visit idea gallery, what a pathetic service. I received sms from Sachin: [protected] saying he is help desk person for Amdocs. I called him on Wednesday he was supposed to collect last two months bill however he might not get time to provide good service to corporate customer, I would suggest if you people are not able to provide service then please do not send any service sms. I am really very disappointed with idea, if you are able to resolve this issue with in 48 hours let me know otherwise I may need to move to any other service provider. Mobile Number: [protected] Plan: T655-CUS 149 Impacted Month : Aug2013 to till date Other numbers under same plan : [protected], [protected]. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved IDEA CELLULAR LTD. customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Still this issue has not been fixed, i need to take legal action against idea cellular Maharashtra circle.
Since last week my family and relatives are getting called from idea cellular legal representative : [protected] saying there is legal case registered against me. They are using very abusing language. I need to know few details from idea.
1. There is billing dispute against you, which legal case has been registered against me?
2. As per TRAI any telecom company can not share customer dialed number history with anyone, why idea is giving my confedential information to there legal represntative?
3. Why idea legal representative calling to my relatives and use abusing language and bad words about me?
This is really unacceptable, i am working with amdocs and using corporate plan of idea, i will take this matter to amdocs corporate HR and stop idea service in amdocs. I wanted to know the answer of above question from idea as soon as possibloe.
1. There is billing dispute against you, which legal case has been registered against me?
2. As per TRAI any telecom company can not share customer dialed number history with anyone, why idea is giving my confedential information to there legal represntative?
3. Why idea legal representative calling to my relatives and use abusing language and bad words about me?
This is really unacceptable, i am working with amdocs and using corporate plan of idea, i will take this matter to amdocs corporate HR and stop idea service in amdocs. I wanted to know the answer of above question from idea as soon as possibloe.
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We wish to affirm that your complaint for billing dispute has already been initiated with us, under reference number S1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular