Idea Cellular Network — Incorrect deductions made in IDEA Network after several complaints | |||
Hi Idea Cellular, After repeated complaints, I have noticed that the incorrect deductions made to my number are still there. Also, now whenever I restart my phone, I receive a message from[protected] every time and a deduction of Rs.5 is made for the message I receive. Since I noticed it recently I have observed that in my previous bill I have made a payment for Rs.140 for the same. Whenever I call your helpline, they disconnect my call after hearing the situation. I will not pay any money for the incorrect deductions you have made. Also, if I receive no response from Idea in next 24 hours, I will file a charge sheet and case in consumer court for the same. You will be responsible for all the expenses made in the process. Also, you will be liable for all the harassment I have faced as customer of Idea. Regards, Kanika Was this information helpful? | |||
 4 Comments | |||
Comments
Dear Customer,
Your complaint for billing dispute has been resolved and we would like to confirm you that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
Your complaint for billing dispute has been resolved and we would like to confirm you that the charges applied to you are correct as per the SMS plan assigned. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
The usage is incorrect. How can you charge a customer for messages he/she has recieved and not sent. I do not accept your reply. Without investigating the matter you are arguing unneccesarily.
I will not make the bill payment for the incorrect charges made on my number. Also, treat this as a notice for incorrect deductions made by IDEA Cellular. I have used other sim in my phone and all are working correctly except IDEA. I will be visiting your service center this weekend to show the same.
I am highly disappointed with your services and do not accept this case as closed.
Regards,
Kanika
I will not make the bill payment for the incorrect charges made on my number. Also, treat this as a notice for incorrect deductions made by IDEA Cellular. I have used other sim in my phone and all are working correctly except IDEA. I will be visiting your service center this weekend to show the same.
I am highly disappointed with your services and do not accept this case as closed.
Regards,
Kanika
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We regret the inconvenience caused to you. Kindly share your mobile no. and alternate contact number with us or else you can visit our website: http://www.ideacellular.com.
Thanks & Regards,
Customer Care, Idea Cellular