[Resolved]  Idea Cellular — Not Providing Deposit of Rs. 300 which is Refundable on termination of connection

Idea Cellular — Refund of the cancellation fee

Hi Sir,
I am Avinash Mascarenhas, one of the ex- customer’s of IDEA Cellular
Cellular No. : [protected], Account No. : 1.12916556
My account was activated on 07/08/2009the 1st bill was generated on 06/09/2009. I did not use much service on this number as the network at my address was very poor
I did call idea and have complained about this problem and asked for the disconnection of the service, the representative just informed me to perform a manual network selection, which did not work.
I had stopped using the services and after the bill was generated I had used the services only once and the usage was Rs. 19 after the 06/09/2009.
I went to the idea dealer today at Marol, opp, Star Office and disconnected the service, I have paid then Rs 604 as they informed me that the service will not be disconnected and the bill will go on increasing every month
As per my 1st bill I should be charged Rs. 340 + Rs. 19 as the usage after the generation of the 1st bill and Rs. 100 should be deducted as I had paid this amount before the activation of the services and I was promised that this will be adjusted in the 1st bill.
But they charged me Rs.340 + Rs. 220 as the bill generated on prorate basis and Rs 19 as the usage after the 1st bill and some other charges..
Besides this I did pay Rs. 100 before activation and I was charged that this will be adjusted in the 1st bill, instead of adjusting in the 1st bill
They have added Rs. 100 as plan enrollment fee, which is not known as adjustment in the 1st bill so this was a misinformation.
Before the activation when I spoke to the dealer of idea over the phone and asked him about the network, he informed that the network is perfect in my location
I am disconnecting the service because of the bad network which is not my fault.
Please help me in getting the refund of my money from idea as idea is not helping me
I want a refund of Rs. 345 as I have paid Rs. 604
And this is very high then what I had used.
My Disconnection Request id of this service is:[protected]

Thanks.
Avinash Mascarenhas

Idea Cellular — Excess Amount not refunded

On 3rd December 2010, i recharged my idea prepaid account through Oxicash.in website by using flexible e-recharge option. I entered Rs. 221/- amount, but i got only Rs. 100.36 talk time. I got the message from Idea

"Your account has been recharged successfully. Your Idea Chit Chat prepaid account balance is Rs. 100.83. Top up requested for Rs. 221.00 and Talktime of Rs. 100.36"

When i contacted their Customer Care ([protected]) they told me you have entered wrong topup request of Rs. 221.00 (This amount is not in our topup request amount). Then i told them refund my remaining amount or else recharge my phone with difference amount, but they totally refused, i told me that we are not going to refund or recharge any amount.

I request you to kindly help me in this matter and do the needful at the earliest...

Dheeraj Kumar meena - Cell no. [protected]

Idea Cellular — NO. TERMINATION

Dear Sir,
I am using Idea sim since 2002 but My no. [protected] service has been stop without any information even I had converted my no. in life time facility and velidity of the sim was up to 2035.
Also I have @ 200/- Rs balance in it. Pl. resolves my problem ASAP. so i can get my no. back.

My phone no. is [protected] and my email id is [protected]@hotmail.com

Not Providing Deposit Receipt of Rs. 300

Dear Customer,

We wish to inform you that your complaint for Excess charging related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.

Regards,
Idea Cellular

Dear Customer,

We wish to inform you that your complaint for excess charging related issue has been resolved. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular.