[Resolved]  Idea Cellular Postpaid Connection — Outgoing Barred Without Prior Information

Address:

Uttar Pradesh

Hello,

My Idea number is - [protected] (Corporate Number)

Yesterday I found that outgoing on my corporate number [protected] has been barred without any prior information. I did not receive any notification in any form to make a partial payment. I called up Idea customer care and talked to CCE Sunil Thakur and supervisor Amjad Khan. I did not get any help from both of them and they keep asking me to make a partial payment and did not give a heed on what I wanted to say. I asked them how can you deactivate outgoing on my number without any information to which they had no response and keep asking me to make the payment. I asked Amjad Khan to lodge a complaint regarding this and give me a complaint number but he denied straightaway. I asked contact information of Nodal Office to which he denied having information for the same. How can a supervisor does not have contact information of Nodal Officer? It's strange and a very very poor customer service. Amjad Khan provided contact details of Appellate Authority but forgot to provide the timings of calling the Appellate which I added later. Such a poor representative of Idea Customer Care.

Because my outgoing was barred without any prior information, which is illegal, so please immediately activate outgoing on my number [protected] and I will make the payment thereafter. This action of barring outgoing services without any prior information is a harassment to consumer and also leads to loss of time and money. As per TRAI 's Consumer Handbook - "When the usage and other applicable charges reaches 80% of the credit limit, an intimation to this effect should be provided to the subscriber". Please refer to the TRAI Handbook at http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ and go to page number 24 and read the content of section "Credit Limit For Post-Paid Subscribers". If you would not activate outgoing service immediately, I will take this issue further to Telecom Ombudsman.