[Resolved]  Idea Cellular Prepaid — BALANCE DEDUCTION & VALUE ADDED SERVICE ACTIVATION WITHOUT ANY REQUEST

Idea Prepaid — forgery by deducting balance

i have recharged my mobile no.[protected] with the vouchar of Rs 50/- on 21.08.09 in the evening the balance was Rs. 8.15/-On inqury computer informs that amont was deducted on 14/8, 15/8 &16/8 when my cell was not in operation even.matter may pleased be inquired and remit me the balance amount which wrongly deducted

Idea Prepaid — value added service added without any request

a few days ago i recieved a message along with account balance information to dial one certain number(the message cant be saved).there was no addendum like conditions apply or call charges apply etc.it seemed as if by dialling we could get information about this contest.within a minute they charged rs 5.so i called back customer care to stop this service.. balance was reduced by rs 5 but the service was discontinued. today without any provocation they resumed this service again.on enquiry i was told taht someone had called me up from idea and got it activated today.on further enquiry as to who called me and wat were the call details i was put on hold for full 11 minutes and then disconnected.since morning i had not received any such call or even missed call.and now they will charge rs 5 everyday though i m not participating nor am i interested. i am sure they must have charged such money from several customers but not many bother for 5rs,hence lot of free revenue for the company.its no use swicthing over other companies as everyone is like that.

Idea Cellular Prepaid — balance deduction reg.

sir/madam,
I am idea cellular prepaid connection holder. My cell phone no.[protected]. A call received from idea call centre and asked me, "your cell phone no. has randomly choosed for free "e net" facility. will you accept this facility ?" I refuged after that said facility activated without my permission and knowledge and Rs. 40.00 deducted from my balance. even I didn't see any single site during this period. when this forgery came in my knowledge. I contected idea call centre and explain my complaint but call centre didn't accept my complaint. call cenre replied me, "This facility accepted from by your side then this facility activated on your phone."
Kindly credit above deducted amount immediatly in my balance through idea. I have many other example for this type of forgery.
with regards
manohar singh

Hi all,

I am facing the same problem and I think the only solution to this problem is just stop using the that number and take another one, because they wont stop this deduction.


If any one know better solution pls help all.

Sir,
mai idea prepaid service se bada peresan hu. ye apne aap hi koi bhi value added service activate kar dete hai or fir balance deduct kar dete hai.
or complaint karne pe kahte hai ki ye service to aapne hi activate karai hai, but aisa nahi hai, DND activate hone ke bad bhi promo sms ate hai or value added service activate kar dete hai comp. karne pe kehte hai humne activate nahi ki aapne reqst ki thi, , , , , , , , , , , , , mai 3 times apn ph, recharge kara chuka hu or mera 3 time balance diduct ho kar 0 ho gaya due to value added service, , , , , , , , like vaishno devi service, , , , , , , , , , , criket pak, , , , , , , , , , news, , , , etc. nd on this no. [protected], , , , , , , , , , , ,
pls take the action against idea cellular post paid.

Thanks,
Mohit Tanwar

GIVE LATER

my call log details [protected]

Idea — Balance deduction without activation of any package.

Deducting balance without activation of any package
Idea Cellular (prepaid) started started sending some useless sms (like JOKES, CRICKET, GANESHA, SAIBABA, MONSOON BONANZA CONTEST etc). Number being used for official purpose. All of sudden we started getting some jokes and cricket updates without activating any service. Since we are heavy users we never use to check balance.This went on for 3-4 months when I realized that they have been deducting 10 rs per day for some stupid daily pack of theirs. Immediately I called up their service centre had a heated discussion and got all EXTRA services dis-continued. I got an email containing details of those service start & end dates. I realised idea has done theft of Rs.775/- from my prepaid a/c. YES MY MONEY HAS STOLEN.... This left me furious at no end. Its not about money, but the trust that I have in a big company.

Are these people STANDARD THIEVES? Just because we don't want to change the number, they are literally stealing the money. Customer care is so pathetic that they keep on repeating same lines which is utter non-sense.

I think and hope that a big brand like IDEA doesn't need to retort to these sort of things to earn money. Else they should declare themselves as thieves as first place.

BE AWARE..CHECK YOUR ACCOUNTS...I WILL RECOMMEND TO QUIT THIS FRAUD....Just imagine huge database of its users only deduction of single rupee per day can give million rupees revenue.

THEN CALCULATE RS. 10 PER DAY MULTIPLY BY BILLION USERS...!
Shining India......

idea cellular service — prepaid balance

i rechareged for Rs. 350. Rs. 30 is getting deducted since two months. customer care service providers are not giving proper reason for that.