[Resolved]  Idea Cellular — service disruption

Address:

East Delhi, Delhi

I am an existing IDEA customer. I had taken a new connection of idea whose no. is [protected] in the month of July 2012 and it was activated on 27/07/2012. On 18/08/2012 when I was in Uttarakhand ,I got a call from idea side and his executive told me that, your current bill is Rs 1669/- which exceed your the credit limit of Rs 1200/-,so submit your bill otherwise your outgoing will be barred. I tried to convince him that there might be some mistake from your side but he told me in a rudely manner that submit your bill otherwise outgoing will be barred. Thereafter on 19/08/2012 when I was on the highway late night my car got some mechanical fault ant it suddenly stops in mid forest road side. After that when I pick my phone and tried to make a call I heard a message that your outgoing is barred. Due to late night there is no STD booth nearby. As I am suffering from Slip Disc problem from last 07 months and while doing road side of my vehicle my back pain problem get suddenly increased and I have to go 3 K.M by foot on lonely forest road side. At that time I got mentally and physically harassed.
After reaching Delhi I make a call to IDEA customer care and ask the reason to barred my outgoing and he gave the same reason and told me that your current bill amount is Rs 2000/- so that’s why your outgoing is barred. He also told me to pay at least Rs 1000/- to unbarred my outgoing but I totally refuse to pay the amount until I got my detailed bill. My outgoing gets barred from 19/08/2012 to 31/08/2012.Now I received my IDEA bill of amounting Rs 245/- only and automatically my outgoing gets unbarred. On 08/09/2012 I visited idea Head Office and meet with IDEA Executive Mr. Pankaj Devshali. He was unable to provide me appropriate justification o[censored]pper said miss happening and simply he told me that he checked his logs and didn’t find any technical failure which causes my service Disrupted.
Therefore for complete justification of above said miss happening which unwanted created mentally and physically harassment, i communicate with them several time but wont get satisfactory response.