[Resolved]  Idea Cellular — UNWANTED SERVICE ACTIVATED AND 21RS BALANCE DEDUCTED

Address:Adilabad, Andhra Pradesh

I REQUEST YOU SIR,
In my idea sim card unwanted hellotune service is activated automatically and my 21rs balance was deducted on 14.04.2013. i asked the customercare(198) why do you activated that service i dont needed that service. than they tolled, you have given the request and i activated that service. but i do not given that request. so please sir return back my money. and dont activate any unwanted services
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Aug 27, 2016
Complaint marked as Resolved 
Verified Support
May 19, 2012
Idea Cellular Customer Care's response
Dear Sir,

We wish to inform you that we have thoroughly check your Idea number account details and we are unable to found any wrong deduction from your Idea account. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular
Complaint comments 

Comments

Idea Service — Activation

1) I have not activated Masti pack then too i received a message of activation.

2) From Gallery i have deactivated the service for pay per channel then too i received message of "Your subscription to Pay per channel 1 has been renewed.

Idea Cellular — not activation of intended services and activate services for which not requested

I have haryana idea connection of no. [protected], right now i am in roaming I send a request for activation of dialer tone and sms the song code as shown on idea website but idea deduct my balance but song is not activated for 2 days again I sms the same but the 15 Rs deducted but song is not activated only default idea DT is activated and After one week I got sms that your request for daily combo pack is processed and 2 rs. per day will be deducted but i never send any request for the same also when i try to communicate with customer care then only IVRS give some instructions and do not transfer my call to customer care and always deduct my balance. I have faced the same problem earlier also.
and at last i want to say Idea is grabbing my earnings.

Idea Cellular — Unwanted deduction of money from my balance amount

My mobile no is [protected]. Since 23 Aug 10 Rs 5 are deducted every day from my balance amount without my consent & unilaterarily, stating that subscription to play & win activation.I have never requested to activate the same. message is sent to me by IZ-55456.Request you to credit this amount to my balance immediately.ALSO REQUEST TO WARN YOUR DEALER ACCORDINGLY.

Idea — service activate automatically

I AM SMITA SHAH, HOUSEWIFE, USING IDEA PREPAID CONNCECTION. I M LIVING IN DELHI. MY PROB IS WITH IDEA CONNECTION IS THAT EVERY 2ND DAY, THEY AUTOMATICALLY ACTIVATE CH99 MAGAZINE SERVIE WHICH IS I NEVER HEARD ABOUT IT. AND WHENEVER I CALLED IDEA CUSTUMER CARE, I GOT ANS ANSWER FROM THEM HEY WILL DEACTIVATE. SINCE NOW, I HAVE BEEN CHARGED RS. 40-50RS TILL DATE. PLS HELP ON THIS.
ch99 magazine is activated in automatically in my mobile the balance is charged @3for the 3days iam un satisfied the this service
iam using idea network in 8years today 2:13pm iam not any service activate your subscription to ch99 magazine is activated @3for3 days key word ch3 in automatically from iz-55456 on date[protected] time:2:19:55pm iam unsatisfied above fraud service the above probleum solution as early as possible
ch99 magazine is activated automatically in my mobile the balance is charged @3 for 3 days, i am not satisfied with this service. Please Deactivate this service from my idea Mobile Number [protected].
Thanks
I am holding idea mobile prepaid recently without my request some CH99 magazine is activated. Rs 3 is being deducted. Myself even don't know what is this service. I don't want this service. . NO USE EVEN deactivation is requested. So please deactivate it Otherwise I will be compelled to choose another cellular service company's SIM with great pain of loosing this SIM(number) my balance also gets deducted if i cal for complaint and while the bell is ringing, i.e even before the exec picks the call i have got fed up by idea connection and will never recommend any of my friend for this connection and also i will change my connection if this continues.
I am using idea network from last 6 years from last one month I am geting sms that service activate your subscription to ch99 magazine is activated @3for3 days key word ch3 in automatically from iz-55456 date

This is big fraud service from this network. I have not subscibed for this srervice still they use to cut Rs.3 after every 3 days.

Idea — Servicer Activation

Dear Sir/Madam,
My name is Elayaraja.K Previously i use one idea no [protected]... I given my Proof ... But the shop person is not given proof for that no... He given some other body proof... So now they Blocked all my service... Again i submit the proof for that no But still its in Blocked condition.. So please steps to Clear this one....
My contact No:[protected].

Idea Cellular Sim Card — IDEA CELLULAR's new sim not activated for long time

Dear Sir,

My name is Karthikeyan. My IDEA number is: [protected]

On July 25th 2011, I purchased a prepaid sim card from IDEA CELLULAR at Sangeetha Mobiles store, Ramamurthy Nagar, Bangalore. First two days Its worked fine. So I recharged for Rs.222 that time. Third day they have been blocked incoming calls and outgoing calls.

I've given the valid proofs ( voter id, Pan card copy) and my photos at the time purchase. And I've submitted proofs and photos once again , when they forced to submit one week later.

I've given the complaints many time in their customer care by emails and phone call.

Still now they didn't take any action to my complaint. Almost daily I am walking to their store where I purchased, and inquired about it.
There was a small mistake. Purchased Date was 5th JULY 2011. They didn't activate it more than 23 days.

Idea Number — service activate automatically

dear sir,
iam amit and my number is [protected] iam highly upset that from idea customer careside that vas automatically activated witoutmy requst for my side mny times complaint through tlephonic cutomer utomer excuive saidsir your serice is deativate soon but i have loss my balnce pls action idea customer care

Idea Cellular — unwanted deduction

dear sir,
this is Mangal Prakash Gupta and i am fed from the un wanted deduction of balance in the name of value added services which i'd never activated. this is not the first time i logged complaint many more time but the condition is same. today when i called on 198 for the compliant of deduction of balance for number +91-[protected] in the name of Mangal Prakash Gupta to the customer care one of the executive connected his name was arvind shrivastava his response was very bad and tease me by laughing and making fun of me.

so i request you to concern over my case and hope for the remedy positively and redeem my deducted amount...

regards:
mangal prakash gupta
+91-[protected]
Dear sir / Madam

My balance was deducted without any intimation ,when i had already activated 3 days internet pack On 31.03.2012.
Very next day Rs. 40 is been deducted & again i recharged of Rs 50 that also has been deducted from my account.
I have not downloaded any thing through net. Request you to look into this matter & credit the amount & On 1st april i have recharged 1 month internet pack even that also not activated & yesterday once again i recharrged talktime balance of Rs 50 that also got deducted. I am not gettng proper responce from customer care, thier telling me to cal after one hour & it has been repeated many times.I felt very bad about idea Telecom.

Idea Cellular — non demanding pay services activated automatically

i have never subscribed for voice lkd service but it kept on updating on itselves unrecognizing my deactivation reqests, adding to my frustation after it was stopped new service (paid) capricon hindi service activated without my reqest & is updating without my reqest for same & even request to stop for same

Idea Cellular Sim Card — UNWANTED DEDUCTION OF MONEY

Dear Sir/Madam,

I am customer of Idea from past 5 years, I had an offer for the simcard of 100 messages per day, and use to get lot of calls and messages from idea customer care for their promotional activities. Today when i was messaging i noticed that my 20 rs is being deducted from my account,i called up customer care service and spoke to Mr sathish where he said to me that my offer validity was over last month itself, i asked him that that you people do lot messages and calls why cant you send a message stating that the offer was over,then he was saying directly that 'WE WONT SENT ITS NOT THEIR RESPONSIBILITY WE HAVE TO CHECK IT SEEMS'.sir this sim was taken 5 years back and is it not their responsibility to inform the customer that the validity is over...then i asked him to connect me to his Senior person then he was not even bothered to do that saying an excuse like the manager is busy itseems , then i got angry and he just cut my call .please do the needful .

my name is :ALFAZ
MY IDEA NUMBER IS:[protected]

THANK YOU
REGARDS,
ALFAZ

Idea — automatically service activation

Dear Sir,

I am aditiya chugh, i am using idea prepaid no.[protected]. they have automatically activate services on my no. that not in my knowledge. when i do recharge then my balance deduct by them. but i have not activated that services. i contact them by there customer care no. but no response from them. so pl do something
Dear Sir,

We wish to inform you that your complaint for wrong charging related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

Idea — NOT GIVING MY BACK MONEY

HI THIS IS RAVI GOTI

I AM PREPAID CUSTOMER BEFORE I AM POSTPAID CUSTOMER I PAID BILL ALL OFF AND WITH EXTRA MONEY

TODAY COMPANY SAID I WILL NOT GIVE YOUR ADVANCE MONEY

TODAY I HAVE RECEIPT FOR EXTRA MONEY


ITS A CARELESS COMPANY FOR CUSTOMER

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