[Resolved]  Idea Cellular — Wrong Account details

Address:

Valsad, Gujarat

Dear Sir,

I am a doctor and my Mobile was lost on 15th Feb 2013 evening 6.30 pm, we tried to trace it but all efforts in vain. since 9.00 pm till 11.15 pm we tried to contact Idea cellular company to block the outgoing from Sim but all time answer was "slow Server", they didn't even note our complain.

next day (16th Feb 2013) again we called and they verified the name, address, DOB & last recharge details and after verification they deactivated the number.

after that we went to local idea outlet to issue new Sim card for the lost one, they asked for the documents, which we provided to them.

"On verification they informed us that the identity does not match the records. on further request and long conversation they revealed that the old document was a copy of license, the number of license was matched with our document but the name was of any other male (please note the original license number is of Female) and the address is also mentioned in license which again was not matched with the records of IDEA. on further asking they were not ready to reveal the name of the person on which the mobile is registered. they just informed me that the address and photo of the person is residing in Surat city. We again asked them to provide us the new Sim card, but they replied that they need the documents of the person who was mentioned in their records. We don't know who the person is in their records and they are not providing any details of the person, "In this case how can we provide other persons proof".
To settle this matter, the retails outlet person told us to contact Customer care as it was not their job to settle this matter, we even contacted the customer care and their answer was this is the problem created by outlet persons while entering the customer details, so we cannot help in this matter only the retails outlet people can resolve it."

Now i am in real confusion and in trouble. one the mobile is lost and secondly all my contacts and patients contact media was through my number only and i am not provided with Sim card with my old number.

please help me in this matter urgently as the service provider says that you need to wait for 3 long months to get this number again. My major question is how does this people enter wrong information in their system without verifying the name and address of the customer.

Is there any way to recover my old number as soon as possible.

my lost number is [protected]

please contact me on [protected]@shivshaktiacid.com or on [protected]